All systems are operational

Past Incidents

Monday 14th October 2024

Cloud Analytics Maintenance on Cloud Analytics service

Cloud Analytics service will not be available due to maintenance from Wednesday, 23 October 2024, 21:00 UTC to Thursday, 24 October 2024, 01:00 UTC.

Thursday 10th October 2024

Cloud Analytics Maintenance on Cloud Analytics service

Cloud Analytics service will be unavailable due to maintenance on Thursday, 10 October 2024, from 17:00 to 17:30 UTC

Cloud Analytics Cloud Analytics service outage

We’re experiencing a service outage with Cloud Analytics. Our team is currently working to restore the service. All users may be affected.

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.

    • Wednesday 2nd October 2024

    Cloud Analytics Maintenance on CloudAnalytics service

    Cloud Analytics service will be unavailable due to maintenance on Wednesday, 2 October 2024, from 18:00 to 18:30 UTC, and on Friday, 4 October 2024, from 18:00 to 20:00 UTC

    Monday 23rd September 2024

    CLASSOUND [CLASSOUND] Partial Inbound calls outage to France

    One of CLASSOUND local lines is currently experiencing an outage with terminating inbound calls traffic to +33 dial codes numbers in France.

    Our technical team is actively working to resolve this issue as quickly as possible.

  • CLASSOUND service has been restored. There was a temporary outage with one of the local lines in France.

    • Saturday 21st September 2024

    Portal WMP Partial outage

    We are currently experiencing difficulties in retrieving data from WMP through the web interface. Our dedicated development team is actively investigating the issue, and we are committed to restoring full operational service as swiftly as possible. Thank you for your patience and understanding.

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support

    • Monday 16th September 2024

    DNS Partial service outage following IP change

    Wildix faced a partial outage on PBXs without "Static IP" feature enabled. The affected regions are: Frankfurt, Milan, London and Paris. Part of the PBXs deployed in aforementioned zones, after changing IPs over the weekend, Sep 14-15, got partial disruption of service.

    The geolocation of the new subnet ranges was not yet fully delivered to all databases and services and matched to Canada so it resulted in interruptions in calls through provider trunks and PBX accessibility from networks closed by firewalls with Geo-restricted rules enabled.

    CLASSOUND [CLASSOUND] Audio issues for calls to Austria

    One of CLASSOUND local lines experienced difficulties in processing audio to +43 dial code numbers in Austria.

    Our technical team contacted the local line Support and identified the firewall restrictions dropping audio streams from new PBX IPs applied this weekend. As a quick solution, we have reverted PBXs IPs and are now discussing a new IPs range whitelisting to avoid the issue in the future.

    Wednesday 11th September 2024

    Authorization Scheduled maintenance on Authorization service

    We will perform scheduled maintenance on the Authorization service on Thursday, 2024-09-12, 5:00 - 5:30 AM UTC. During this time some services might be temporarily unavailable.

    Tuesday 10th September 2024

    Text-to-Speech Scheduled maintenance on Text-to-Speech service

    We will perform scheduled maintenance on the Text-to-Speech service on Wednesday, 2024-09-11, 5:00 - 5:20 AM UTC. During this time some services might be temporarily unavailable.

    Geolocation Scheduled maintenance on Geolocation service

    We will perform scheduled maintenance on the Geolocation service on Wednesday, 2024-09-11, 5:00 - 5:20 AM UTC. During this time some services might be temporarily unavailable.

    Friday 23rd August 2024

    Wizyconf Scheduled maintenance on Wizyconf

    We will be performing scheduled maintenance on Wizyconf on Saturday, 2024-08-24, 7:00 - 8:00 AM UTC time. During this time some services might be temporarily unavailable.

  • Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

    • Friday 16th August 2024

    CLASSOUND Partial calls outage to Germany destination

    One of CLASSOUND local lines is currently experiencing an outage with terminating calls traffic to +49 dial codes numbers in Germany.

    Our technical team is actively working to resolve this issue with the supplier as quickly as possible.

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.

    • CLASSOUND Partial calls outage to Germany destination

    One of CLASSOUND local lines is currently experiencing an outage with receiving calls to +49 dial codes numbers in Germany.

    Our technical team is actively working to resolve this issue with the supplier as quickly as possible.

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.

    • CLASSOUND Partial calls outage to Germany destination

    One of CLASSOUND local lines is currently experiencing an outage with terminating calls traffic to +49 dial codes numbers in Germany.

    Our technical team is actively working to resolve this issue with the supplier as quickly as possible.

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.

    • Wednesday 14th August 2024

    Wizyconf Scheduled maintenance on Wizyconf

    We will be performing scheduled maintenance on Wizyconf on Saturday, 2024-08-17, 7:00 - 8:00 AM UTC time. During this time some services might be temporarily unavailable.

  • Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

    • Tuesday 6th August 2024

    Cloud Analytics Maintenance on CloudAnalytics service

    Cloud Analytics service will not be available due to maintenance from Monday, 19 August 2024, 21:00 UTC to Tuesday, 20 August 2024, 01:00 UTC.

    Friday 2nd August 2024

    Kite Kite service outage

    We are observing an increased error rate with Kite service. Our team is currently investigating.

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.

    • Tuesday 30th July 2024

    Authorization Authorization service partial outage

    We’re currently experiencing degraded performance issues with authentication service. Our team is working to restore normal performance levels. All users may be affected.

  • The issue has been resolved on our side and additional measures are being implemented to prevent a recurrence.

    • Thursday 11th July 2024

    Cloud Analytics Maintenance on CloudAnalytics service

    Cloud Analytics service will not be available due to maintenance between Thursday, 11 July 2024, 17:00 UTC - Thursday, 11 July 2024, 21:00 UTC

    Thursday 27th June 2024

    Cloud Analytics Maintenance on CloudAnalytics service

    Cloud Analytics service will not be available due to maintenance from Thursday, 27 June 2024, 21:00 UTC - Thursday, 28 June 2024, 01:00 UTC

    Thursday 20th June 2024

    Screen Sharing Screen Sharing maintenance

    We will be performing scheduled maintenance on Screen Sharing on Wednesday, 2024-06-20, 07:00 - 08:00 AM UTC time. During this time service could be temporarily unavailable.

  • Maintenance work has been completed. If you are still experiencing any issues, please contact our technical support team.

    • Wednesday 19th June 2024

    CLASSOUND CLASSOUND service partial outage

    CLASSOUND service is currently experiencing a partial outage affecting outbound calls of particular customers. At this time, it was identified as the system performance degradation.

    Our technical team is actively working to resolve this issue as quickly as possible. Until further notice refraining from multiple call attempts is highly appreciated to facilitate progress towards a solution.

  • CLASSOUND service has been restored.

    After the billing subsystem update, a part of users' accounts appeared to be misconfigured which led to the service authorization disruptions. The issue has been resolved by restoring the affected accounts from the backup. CLASSOUND technical team applies the measures to prevent the issue from recurrence and to enhance the backup restoration process.

    • Wednesday 29th May 2024

    Wizyconf Scheduled maintenance on Wizyconf

    We will be performing scheduled maintenance on Wizyconf on Thursday, 2024-05-30, 5:00 - 6:00 AM UTC time. During this time some services might be temporarily unavailable.

  • Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

    • Wednesday 22nd May 2024

    Chats and Presence Scheduled maintenance on Chats and Presence

    We will be performing scheduled maintenance on Chats and Presence on 2024-05-22 23:00- 2024-05-23 00:00 UTC. During this time your personal and chat avatars will not be displayed.

  • Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

    • Tuesday 21st May 2024

    Wizyconf Scheduled maintenance on Wizyconf

    We will be performing scheduled maintenance on Wizyconf on Wednesday, 2024-05-22, 5:00 - 6:00 AM UTC time. During this time some services might be temporarily unavailable.

  • Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support

    • Monday 20th May 2024

    Cloud Analytics Maintenance on CloudAnalytics service

    Cloud Analytics service will not be available due to maintenance from Tuesday, 28 May 2024, 21:00 UTC to Wednesday, 29 May 2024, 01:00 UTC.

    Tuesday 14th May 2024

    CLASSOUND Partial calls outage to Germany destination

    One of CLASSOUND local lines is currently experiencing an outage with terminating calls traffic to +49 dial codes numbers in Germany.

    Our technical team is actively working to resolve this issue with the supplier as quickly as possible.

  • CLASSOUND service has been restored.

    We experienced an electricity power outage in the local data center. The issue has been resolved on our side and additional measures are being implemented to prevent a recurrence.

    • Thursday 25th April 2024

    Cloud Analytics CloudAnalytics maintenance

    We will be performing scheduled maintenance on CloudAnalytics service on 2024-4-25, 10:00 - 10:30 UTC. During this time some features might be temporarily unavailable.