All systems are operational

Past Incidents

Thursday 14th September 2023

Certificate Service Certificate service partial outage

We've recently experienced a surge in requests and errors due to an SSL certificate issue where the certificates are not being returned as expected. Our dedicated service team is actively working to resolve this problem and develop a fix. We apologize for any inconvenience caused and will provide further updates as we make progress toward a resolution.

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.

  • We observe a number of PBXs are still experiencing issues. We are working on it.

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.

    • Text-to-Speech Maintenance on TTS service

    We will be performing scheduled maintenance on TTS service on 2023-09-14, 19:00 - 19:05 UTC. During this time some features might be temporarily unavailable.

    Speech-to-Text Maintenance on STT service

    We will be performing scheduled maintenance on STT service on 2023-09-14, 19:00 - 19:05 UTC. During this time some features might be temporarily unavailable.

    Monday 11th September 2023

    Cloud Analytics Cloud Analytics service outage

    We are currently investigating a recent increase in errors that have affected some of our users. Our team is actively working to identify and resolve the issue.

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.

    • Wednesday 6th September 2023

    CLASSOUND Classound partial outage

    We are experiencing an outage in Bologna, Italy that has impacted services for a limited number of customers. One of the LDN(Long distance network) link between Parma and Bologna in Italy and is down due to possible fibre fault in network. An incident has been raised with the partner who is suspecting a fiber issue in their network at a distance of 38 kilometers from Bologna, Italy. Partner’s fibre team is at the fault location and further investigation is in progress. Colt partner has updated that their fibre cable is damaged due to a third party civil works. Currently the splicing work is in progress and the estimated time for service restoration is 15:30 GMT, 06/09/2023.

    List of the affected areas: Bologna 05 Parma 0521 Reggio nell'Emilia 0522 Piacenza 0523 Fidenza 0524 Fornovo di Taro 0525 Ferrara 0532 Comacchio 0533 Porretta Terme 0534 Mirandola 0535 Sassuolo 0536 Imola 0542 Modena 059

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.

  • The multiple cables are impacted and the restoration work is taking more than the anticipated time. As the ETR provided by the partner(15:30 GMT) is about to breach, we are following up with the partner for the latest situation and the revised ETR.

    • Wednesday 30th August 2023

    Website Website blog.wildix.com

    We are currently experiencing an issue on our website blog.wildix.com. Our team is actively investigating the root cause to restore normal access as swiftly as possible.

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.

    • Tuesday 29th August 2023

    Cloud Analytics Cloud Analytics partial outage

    We are observing increased error rate with Cloud Analytics. Our team is in the process of investigating. Currently service is temporarily unavailable for new integrations.

  • The issue has been identified and resolved. If you still face any issues with Cloud Analytics service - kindly contact technical support.

    • Friday 25th August 2023

    Website Scheduled maintenance on Website

    We are scheduled maintenance aimed at enhancing our website's performance and user experience. The maintenance window is set for August 25, 2023, from 6:00 AM to 10:00 AM UTC. During this maintenance period, some users may experience intermittent difficulties accessing our website. Our dedicated team is committed to minimizing disruptions and ensuring that improvements are implemented smoothly.

  • Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

    • Thursday 24th August 2023

    CLASSOUND Classound partial outage

    We have detected an elevated error rate that could potentially affect some classound users. Our team is actively investigating the situation to identify the cause and mitigate the impact. We apologize for any inconvenience this may cause and appreciate your understanding.

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.

    • Cloud Analytics Cloud Analytics Performance Issues

    We are investigating increased error rate with CDR Cloud Analytics. Service might be partially unavailable for new users.

  • We are pleased to announce the successful resolution of the Cloud Analytics performance issue. The identified root cause has been fixed, and normal functionality has been restored.

  • The reason of the issue has been identified. Our team is working on resolution.

    • Wednesday 23rd August 2023

    Portal Auto-provisioning issue

    We've detected an elevated error rate in the WMP (Portal) component affecting auto-provisioning. Reports indicate provisioning failures on several PBXs. Our teams are actively investigating. Updates will be provided as available.

    We apologize for any inconvenience this may have caused.

  • Auto-provisioning service has been restored. In case you are still experiencing any issues, please contact our technical support.

  • We've implemented a fix to address the auto-provisioning challenges caused by the recent changes. We are now actively monitoring the system to ensure the effectiveness and stability of this solution.

    We appreciate your patience and understanding throughout this situation.

  • The current auto-provisioning issues in the WMP (Portal) have been traced back to a recent update for enhancing license retrieval. This has inadvertently led to an unexpected regression. Our team is now focused on rectifying the situation.

    Apologies for any inconvenience and further updates will be shared promptly.

    • Tuesday 22nd August 2023

    WizyWebinar Scheduled maintenance on WizyWebinar

    We will be performing scheduled maintenance on WizyWebinar on 2023-08-22 19:30 UTC. During this time some services might be temporarily unavailable.

  • Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

    • Monday 21st August 2023

    Portal Portal major outage

    We’re experiencing a service outage with Portal. Our team is currently working to restore the service.

  • Service is operational

  • We've found out what's causing the service problem. Our teams are now working on fixing it. We hope to have everything back to normal soon.

    Thank you for your patience and understanding.

  • We want to update you all regarding the ongoing service outage with Portal. Our team is rigorously working on diagnosing the root cause and finding a solution. At this moment, the issue is still under investigation.

    We deeply apologize for any inconvenience this might be causing and appreciate your patience. Rest assured, we're making it our top priority to restore the service as swiftly as possible.

    Thank you for your understanding and patience.

    • Friday 18th August 2023

    Website Website partial outage

    We are currently experiencing a login issue on our website's eLearning platform. Users may encounter difficulties when attempting to log in to their accounts. Our team is actively investigating the root cause to restore normal access as swiftly as possible.

  • The functionality of wildix.com, training.wildix.com, and blog.wildix.com was completely restored.

  • We've wholly restored functionality for wildix.com and training.wildix.com. Users may still encounter difficulties with blog.wildix.com. Our team is actively working to restore normal access as swiftly as possible.

  • During our ongoing investigation into recent issues, we have pinpointed the underlying cause. We are actively working on restoring the full functionality of wildix.com, training.wildix.com, and blog.wildix.com. As we implement the necessary fixes, you may experience intermittent outages across these platforms.

    We understand the inconvenience this may cause and are doing everything in our power to resolve the situation promptly. We appreciate your patience and understanding during this time.

    • Portal Investigating issues with Portal

    We are currently witnessing an uptick in error rates. Our team is in the process of investigating and working diligently to reinstate regular functionality. We apologize for any disruptions this may be causing and kindly request your patience. We thank you for your understanding.

  • We've identified the problem and implemented fix. Operations are back to normal and clients incompatible with these errors should no longer be affected. In case you are still experiencing any issues, please contact our technical support.

    • Portal WMP(Portal) scheduled maintenance

    Scheduled maintenance on WMP(Portal) We will be performing scheduled maintenance on Portal on 2023-08-18, 5:00 - 6:00 UTC. During this time some services might be temporarily unavailable.

    Saturday 5th August 2023

    Mail Scheduled maintenance on Mail service

    We will be performing scheduled maintenance on Notifications by mail service on 2023.08.05 13:00 - 13:20 UTC

    Thursday 3rd August 2023

    Portal Portal partial outage

    We’re currently experiencing degraded performance issues with Portal. Our team is working to restore normal performance levels.

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.

    • Tuesday 1st August 2023

    Cloud Analytics Scheduled maintenance on Cloud Analytics

    We will be performing scheduled maintenance on Cloud Analytics on 2023-08-01, 21:00 - 23:00 UTC. During this time some features might be temporarily unavailable.

    Friday 28th July 2023

    Cloud Analytics Scheduled maintenance on Cloud Analytics

    We will be performing scheduled maintenance on Cloud Analytics on 2023-07-28, 22:00 - 22:30 UTC. During this time some features might be temporarily unavailable.

  • Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

    • Wednesday 26th July 2023

    Helpdesk Helpdesk service outage

    We’re experiencing a service outage with Helpdesk. Our team is currently working to restore the service. All users may be affected.

  • Service has been restored.