Some systems are experiencing issues

Stickied Incidents

Thursday 11th April 2024

Cloud Analytics Maintenance on CloudAnalytics service

Cloud Analytics service will not be available due to maintenance from Tuesday, 16 April 2024, 21:00 UTC to Wednesday, 17 April 2024, 01:00 UTC.

Past Incidents

Thursday 11th April 2024

Cloud Analytics Maintenance on CloudAnalytics service

Cloud Analytics service will not be available due to maintenance from Tuesday, 16 April 2024, 21:00 UTC to Wednesday, 17 April 2024, 01:00 UTC.

Monday 8th April 2024

Wizyconf Scheduled maintenance on Wizyconf

We will be performing scheduled maintenance on Wizyconf on Tuesday, 2024-04-09, 6:00 - 7:00 AM UTC time. During this time some services might be temporarily unavailable

  • Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support

  • Thursday 4th April 2024

    Portal Portal service outage

    We’re currently experiencing degraded performance issues with Portal. Our team is working to restore normal performance levels.

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.

  • Portal Portal service outage

    We’re currently experiencing degraded performance issues with Portal. Our team is working to restore normal performance levels.

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.

  • Monday 1st April 2024

    Wizyconf Scheduled maintenance on Wizyconf

    We will be performing scheduled maintenance on Wizyconf on Tuesday, 2024-04-02, 6:00 - 7:00 AM UTC time. During this time some services might be temporarily unavailable

  • Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support

  • Wednesday 20th March 2024

    Wizyconf Scheduled maintenance on Wizyconf

    We will be performing scheduled maintenance on Wizyconf on Thursday, 2024-03-21, 6:00 - 6:30 AM UTC time. During this time some services might be temporarily unavailable

  • Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

  • Tuesday 19th March 2024

    CLASSOUND CLASSOUND performance issues

    We have identified a partial system performance degradation with the system AAA component. Our team is actively working on the issue resolution. Thank you for your patience.

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.

  • Friday 15th March 2024

    Push Performance issues on Push service

    We observe an increased error rate on a couple of our services. We are working on restoring normal functionality.

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.

  • Tuesday 12th March 2024

    Group Chats Scheduled maintenance on Group Chats

    Group Chats service will not be available due to maintenance from Wednesday, 13 March 2024, 03:00 UTC to Wednesday, 13 March 2024, 04:00 UTC.

  • Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

  • Wednesday 6th March 2024

    Wizyconf Scheduled maintenance on Wizyconf

    We will be performing scheduled maintenance on Wizyconf on Wednesday, 2024-03-06, 6:00 - 6:30 AM UTC time. During this time some services might be temporarily unavailable.

    Monday 4th March 2024

    Cloud Analytics Cloud Analytics service maintenance

    Cloud Analytics service will not be available due to maintenance from Wednesday, 04 March 2024, 03:00 UTC to Wednesday, 04 March 2024, 04:00 UTC.

    Thursday 29th February 2024

    CLASSOUND CLASSOUND partial outage

    Partial Outage Germany Inbound. Affected regions: all Germany. Affected numbers: Partial.

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support

  • Sunday 25th February 2024

    Mail Scheduled maintenance on Mail service

    We will be performing scheduled maintenance on Mail service on 2024-02-25, 7:00 - 8:00 UTC time. During this time mail notifications might be unavailable.

  • Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

  • Thursday 22nd February 2024

    Wizyconf Scheduled maintenance on Wizyconf

    We will be performing scheduled maintenance on Wizyconf on Thursday, 2024-02-22, 6:00 - 6:30 UTC time. During this time some services might be temporarily unavailable.

  • Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

  • Wednesday 7th February 2024

    Wizyconf Scheduled maintenance on Wizyconf

    We will be performing scheduled maintenance on Wizyconf on Thursday, 08 FEB 2024, 06:00 - 06:20 UTC. During this time some services might be temporarily unavailable.

  • Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

  • Monday 5th February 2024

    Upgrade Service Upgrade Service performance issues

    We are observing an increased error rate in Upgrade service. Our team is working on resolving the issue.

    Friday 2nd February 2024

    Cloud Data Storage Scheduled maintenance on Cloud Data Storage

    We will be performing scheduled maintenance on Cloud Data Storage on 04/02/2024 07:00 - 09:00 UTC. During this time some services might be temporarily unavailable.

  • Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

  • Friday 26th January 2024

    CLASSOUND CLASSOUND partial outage

    We’re currently experiencing degraded performance issues with CLASSOUND service. Our team is working to restore normal performance levels.

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.

  • Wizyconf Scheduled maintenance on Wizyconf

    We will be performing scheduled maintenance on Wizyconf on Saturday, 27 January 2024, 08:00 UTC. During this time some services might be temporarily unavailable.

    Tuesday 23rd January 2024

    Portal WMP performance issues

    We are observing an increased error rates from WMP. Some users might experience issues. Development team is checking

  • Service is operational

  • Thursday 18th January 2024

    Cloud Analytics Scheduled maintenance on Cloud Analytics

    We will be performing scheduled maintenance on Cloud Analytics on Monday, 22 January 2024, 19:00 UTC. During this time some services might be temporarily unavailable.

    CLASSOUND CLASSOUND partial outage

    We’re currently experiencing degraded performance issues with CLASSOUND. Affected SMS service in US and Canada. Our team is working to restore normal performance levels.

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.

  • Wednesday 17th January 2024

    Website Website service outage

    We’re experiencing a service outage with Website. Our team is currently working to restore the service. All users may be affected.

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.

  • Wednesday 6th December 2023

    CLASSOUND CLASSOUND partial outage

    We’re currently experiencing degraded performance issues with CLASSOUND. Inbound calls are affected. Our team is working to restore normal performance levels.

  • CLASSOUND's Inbound routing service encountered a configuration error that impacted all local routing rules. The Technical Team promptly identified and resolved the issue within a minimal timeframe.

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support. More info will be provided later.

  • Wednesday 15th November 2023

    Chats and Presence Scheduled maintenance on Chats and Presence

    We will be performing scheduled maintenance on Chats and Presence on 2023-11-15 05:00-07:00 UTC. During this time your personal and chat avatars will not be displayed.

  • Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

  • Friday 10th November 2023

    CLASSOUND Partial CLASSOUND Service Outage

    Our team has identified a degradation affecting Classound service in countries: France, Italy, Belgium, Spain. Pro-active monitoring has detected the issue, and our team actively working on resolving it. Unfortunately, at this time, we do not have a specific estimated time for the repair. We understand the impact this may have on your services and sincerely apologize for any inconvenience caused.

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.

  • Thursday 9th November 2023

    Portal Portal performance issues

    We're currently experiencing a highly increased error rate, impacting service availability for some users. Our team is actively investigating the issue and working on a resolution. We apologize for any inconvenience caused and appreciate your patience.

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.

  • Tuesday 7th November 2023

    CLASSOUND CLASSOUND partial outage

    CLASSOUND expecting a local Outage in Ireland. Inbound calls are partialy affected. The Tech Team is working on resolving.

  • Ireland Inbound service has been restored.

  • Cloud Analytics Scheduled maintenance on Cloud Analytics

    Cloud Analytics service will not be available due to maintenance from Thursday, 9 November 2023, 19:00 UTC to Thursday, 9 November 2023, 23:00 UTC.

    Monday 6th November 2023

    CLASSOUND CLASSOUND service outage

    CLASSOUND core is expecting a global outage. Our team is currently working to restore the service. All users may be affected.

  • CLASSOUND experienced a widespread outage due to an exceptionally high volume of unauthorized voice traffic from a few trusted partner operators. The Wildix Tech Team promptly initiated all available measures to address and resolve this issue swiftly and notify the partner operators of the problems ongoing on their networks. Proactive steps have been implemented to prevent the recurrence of such issue in the future.

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.

  • Thursday 2nd November 2023

    Upgrade Service Upgrade service partial outage

    We’re currently experiencing degraded performance issues with upgrade service. Our team is working to restore normal performance levels. Some users may be affected.

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.

  • Monday 30th October 2023

    Cloud Analytics Maintenance on CloudAnalytics service

    We will be performing scheduled maintenance on CloudAnalytics service on 2023-10-30, 19:00 - 20:00 UTC. During this time some features might be temporarily unavailable.

  • Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

  • Friday 27th October 2023

    Helpdesk Ticketing System partial outage

    We’re currently experiencing degraded performance issues with Helpdesk. Our team is working to restore normal performance levels. All users may be affected.

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.

  • Wednesday 18th October 2023

    CLASSOUND Classound partial outage

    The DIDs Numbers Database is currently experiencing data inconsistency issues. Our team of engineers is already hard at work on resolving this and restoring the database.

  • Incident resolution:

    On October 17th 20:00 ET, there was a temporary outage in the CLASSOUND USA DIDs Database, which led to data inconsistency issues. Consequently, the majority of USA DIDs were inaccessible for both incoming and outgoing calls. Our team restored the database within a span of 1 hour and 25 minutes, and the DIDs became operational once again.

    In response to this incident, we are taking several proactive measures to prevent similar issues in the future. These measures include optimising the database and implementing replication, enhancing the restoration process, and fortifying our data consistency safeguards through various storage mechanisms.

  • Issue has been solved. All DIDs are up and running.