All systems are operational

Stickied Incidents

Thursday 11th July 2024

Cloud Analytics Maintenance on CloudAnalytics service

Cloud Analytics service will not be available due to maintenance between Thursday, 11 July 2024, 17:00 UTC - Thursday, 11 July 2024, 21:00 UTC

Thursday 27th June 2024

Cloud Analytics Maintenance on CloudAnalytics service

Cloud Analytics service will not be available due to maintenance from Thursday, 27 June 2024, 21:00 UTC - Thursday, 28 June 2024, 01:00 UTC

Past Incidents

Thursday 11th July 2024

Cloud Analytics Maintenance on CloudAnalytics service

Cloud Analytics service will not be available due to maintenance between Thursday, 11 July 2024, 17:00 UTC - Thursday, 11 July 2024, 21:00 UTC

Thursday 27th June 2024

Cloud Analytics Maintenance on CloudAnalytics service

Cloud Analytics service will not be available due to maintenance from Thursday, 27 June 2024, 21:00 UTC - Thursday, 28 June 2024, 01:00 UTC

Thursday 20th June 2024

Screen Sharing Screen Sharing maintenance

We will be performing scheduled maintenance on Screen Sharing on Wednesday, 2024-06-20, 07:00 - 08:00 AM UTC time. During this time service could be temporarily unavailable.

  • Maintenance work has been completed. If you are still experiencing any issues, please contact our technical support team.

  • Wednesday 19th June 2024

    CLASSOUND CLASSOUND service partial outage

    CLASSOUND service is currently experiencing a partial outage affecting outbound calls of particular customers. At this time, it was identified as the system performance degradation.

    Our technical team is actively working to resolve this issue as quickly as possible. Until further notice refraining from multiple call attempts is highly appreciated to facilitate progress towards a solution.

  • CLASSOUND service has been restored.

    After the billing subsystem update, a part of users' accounts appeared to be misconfigured which led to the service authorization disruptions. The issue has been resolved by restoring the affected accounts from the backup. CLASSOUND technical team applies the measures to prevent the issue from recurrence and to enhance the backup restoration process.

  • Wednesday 29th May 2024

    Wizyconf Scheduled maintenance on Wizyconf

    We will be performing scheduled maintenance on Wizyconf on Thursday, 2024-05-30, 5:00 - 6:00 AM UTC time. During this time some services might be temporarily unavailable.

  • Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

  • Wednesday 22nd May 2024

    Chats and Presence Scheduled maintenance on Chats and Presence

    We will be performing scheduled maintenance on Chats and Presence on 2024-05-22 23:00- 2024-05-23 00:00 UTC. During this time your personal and chat avatars will not be displayed.

  • Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

  • Tuesday 21st May 2024

    Wizyconf Scheduled maintenance on Wizyconf

    We will be performing scheduled maintenance on Wizyconf on Wednesday, 2024-05-22, 5:00 - 6:00 AM UTC time. During this time some services might be temporarily unavailable.

  • Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support

  • Monday 20th May 2024

    Cloud Analytics Maintenance on CloudAnalytics service

    Cloud Analytics service will not be available due to maintenance from Tuesday, 28 May 2024, 21:00 UTC to Wednesday, 29 May 2024, 01:00 UTC.

    Tuesday 14th May 2024

    CLASSOUND Partial calls outage to Germany destination

    One of CLASSOUND local lines is currently experiencing an outage with terminating calls traffic to +49 dial codes numbers in Germany.

    Our technical team is actively working to resolve this issue with the supplier as quickly as possible.

  • CLASSOUND service has been restored.

    We experienced an electricity power outage in the local data center. The issue has been resolved on our side and additional measures are being implemented to prevent a recurrence.

  • Thursday 25th April 2024

    Cloud Analytics CloudAnalytics maintenance

    We will be performing scheduled maintenance on CloudAnalytics service on 2024-4-25, 10:00 - 10:30 UTC. During this time some features might be temporarily unavailable.

    Tuesday 23rd April 2024

    Mail Wildix mailserver attachment issues

    We have encountered issues regarding attachments sent via the Wildix mail server. Our development teams have successfully identified the root cause and are currently engaged in resolving this matter. Rest assured, we will provide timely updates regarding the restoration of service to operational mode.

  • The mailserver attachment issues were successfully fixed

  • Wednesday 17th April 2024

    CLASSOUND CLASSOUND Partial inbound calls outage to Germany

    One of CLASSOUND local suppliers is currently experiencing an outage with terminating inbound calls traffic to +49 dial codes DID numbers in Germany. Our technical team is actively working to resolve this issue with the supplier as quickly as possible.

  • CLASSOUND service has been restored.

  • Monday 15th April 2024

    Wizyconf Scheduled maintenance on Wizyconf

    We will be performing scheduled maintenance on Wizyconf on Tuesday, 2024-04-16, 5:00 - 6:00 AM UTC time. During this time some services might be temporarily unavailable

  • Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support

  • Thursday 11th April 2024

    Cloud Analytics Maintenance on CloudAnalytics service

    Cloud Analytics service will not be available due to maintenance from Tuesday, 16 April 2024, 21:00 UTC to Wednesday, 17 April 2024, 01:00 UTC.

    Monday 8th April 2024

    Wizyconf Scheduled maintenance on Wizyconf

    We will be performing scheduled maintenance on Wizyconf on Tuesday, 2024-04-09, 6:00 - 7:00 AM UTC time. During this time some services might be temporarily unavailable

  • Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support

  • Thursday 4th April 2024

    Portal Portal service outage

    We’re currently experiencing degraded performance issues with Portal. Our team is working to restore normal performance levels.

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.

  • Portal Portal service outage

    We’re currently experiencing degraded performance issues with Portal. Our team is working to restore normal performance levels.

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.

  • Monday 1st April 2024

    Wizyconf Scheduled maintenance on Wizyconf

    We will be performing scheduled maintenance on Wizyconf on Tuesday, 2024-04-02, 6:00 - 7:00 AM UTC time. During this time some services might be temporarily unavailable

  • Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support

  • Wednesday 20th March 2024

    Wizyconf Scheduled maintenance on Wizyconf

    We will be performing scheduled maintenance on Wizyconf on Thursday, 2024-03-21, 6:00 - 6:30 AM UTC time. During this time some services might be temporarily unavailable

  • Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

  • Tuesday 19th March 2024

    CLASSOUND CLASSOUND performance issues

    We have identified a partial system performance degradation with the system AAA component. Our team is actively working on the issue resolution. Thank you for your patience.

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.

  • Friday 15th March 2024

    Push Performance issues on Push service

    We observe an increased error rate on a couple of our services. We are working on restoring normal functionality.

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.

  • Tuesday 12th March 2024

    Group Chats Scheduled maintenance on Group Chats

    Group Chats service will not be available due to maintenance from Wednesday, 13 March 2024, 03:00 UTC to Wednesday, 13 March 2024, 04:00 UTC.

  • Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

  • Wednesday 6th March 2024

    Wizyconf Scheduled maintenance on Wizyconf

    We will be performing scheduled maintenance on Wizyconf on Wednesday, 2024-03-06, 6:00 - 6:30 AM UTC time. During this time some services might be temporarily unavailable.

    Monday 4th March 2024

    Cloud Analytics Cloud Analytics service maintenance

    Cloud Analytics service will not be available due to maintenance from Wednesday, 04 March 2024, 03:00 UTC to Wednesday, 04 March 2024, 04:00 UTC.

    Thursday 29th February 2024

    CLASSOUND CLASSOUND partial outage

    Partial Outage Germany Inbound. Affected regions: all Germany. Affected numbers: Partial.

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support

  • Sunday 25th February 2024

    Mail Scheduled maintenance on Mail service

    We will be performing scheduled maintenance on Mail service on 2024-02-25, 7:00 - 8:00 UTC time. During this time mail notifications might be unavailable.

  • Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

  • Thursday 22nd February 2024

    Wizyconf Scheduled maintenance on Wizyconf

    We will be performing scheduled maintenance on Wizyconf on Thursday, 2024-02-22, 6:00 - 6:30 UTC time. During this time some services might be temporarily unavailable.

  • Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

  • Wednesday 7th February 2024

    Wizyconf Scheduled maintenance on Wizyconf

    We will be performing scheduled maintenance on Wizyconf on Thursday, 08 FEB 2024, 06:00 - 06:20 UTC. During this time some services might be temporarily unavailable.

  • Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

  • Monday 5th February 2024

    Upgrade Service Upgrade Service performance issues

    We are observing an increased error rate in Upgrade service. Our team is working on resolving the issue.

    Friday 2nd February 2024

    Cloud Data Storage Scheduled maintenance on Cloud Data Storage

    We will be performing scheduled maintenance on Cloud Data Storage on 04/02/2024 07:00 - 09:00 UTC. During this time some services might be temporarily unavailable.

  • Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

  • Friday 26th January 2024

    CLASSOUND CLASSOUND partial outage

    We’re currently experiencing degraded performance issues with CLASSOUND service. Our team is working to restore normal performance levels.

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.

  • Wizyconf Scheduled maintenance on Wizyconf

    We will be performing scheduled maintenance on Wizyconf on Saturday, 27 January 2024, 08:00 UTC. During this time some services might be temporarily unavailable.

    Tuesday 23rd January 2024

    Portal WMP performance issues

    We are observing an increased error rates from WMP. Some users might experience issues. Development team is checking

  • Service is operational

  • Thursday 18th January 2024

    Cloud Analytics Scheduled maintenance on Cloud Analytics

    We will be performing scheduled maintenance on Cloud Analytics on Monday, 22 January 2024, 19:00 UTC. During this time some services might be temporarily unavailable.

    CLASSOUND CLASSOUND partial outage

    We’re currently experiencing degraded performance issues with CLASSOUND. Affected SMS service in US and Canada. Our team is working to restore normal performance levels.

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.

  • Wednesday 17th January 2024

    Website Website service outage

    We’re experiencing a service outage with Website. Our team is currently working to restore the service. All users may be affected.

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.