All systems are operational

Past Incidents

Tuesday 29th April 2025

CLASSOUND [CLASSOUND] Partial audio issues for Austria

One of CLASSOUND local lines is currently experiencing difficulties in processing audio to +43 dial codes numbers in Austria.

Our technical team is actively working to resolve this issue as quickly as possible.

  • CLASSOUND service has been restored.

    One of our local lines experienced traffic routing issues with a global operator in Austria. The issue has now been resolved on their end, and additional measures are being implemented to prevent it from recurring.

    • Friday 25th April 2025

    CLASSOUND [CLASSOUND] Partial calls outage to France

    One of CLASSOUND local lines is currently experiencing an outage with terminating calls traffic to +33 dial codes numbers in France.

    Our technical team is actively working to resolve this issue as quickly as possible.

  • CLASSOUND service has been restored. The issue was caused by an interconnection failure involving Orange, which was identified and resolved by our local line Support in France.

  • Our local line in France is currently experiencing an issue with an interconnection involving Orange. Approximately 40% of calls are impacted. The incident is being addressed in collaboration with the operator, and stabilization actions are underway.

    • Thursday 24th April 2025

    Cloud Analytics Cloud Analytics partial outage

    We’re currently experiencing degraded performance issues with Cloud Analytics. Our team is working to restore normal performance levels. All users may be affected

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.

    • Thursday 17th April 2025

    Remote Support Remote Support for HW PBXs

    We are currently investigating a partial outage affecting Remote Support for HW PBXs. Our team is actively working on resolving the issue as quickly as possible.

  • The Remote Support functional was restored.

    • Monday 14th April 2025

    CLASSOUND [CLASSOUND] Planned Maintenance – Saudi Arabia

    As part of our ongoing commitment to reliable service, maintenance is scheduled for the CLASSOUND local line in Saudi Arabia on April 16, from 21:00 to 00:00 CEST. This activity is aimed at improving security and ensuring high service quality. Maintenance Includes:

    • Update of the local line in Saudi Arabia. Expected Impact:
    • Brief service interruptions for calls to/from Saudi Arabia.

    Saturday 12th April 2025

    Portal Portal & Auth services maintenance

    We will perform scheduled maintenance on Portal & Auth services on Saturday, 2025-04-12, 06:00 - 07:00 AM UTC. During this time, service could be temporarily unavailable.

  • Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

    • Wednesday 9th April 2025

    CLASSOUND [CLASSOUND] Partial Inbound calls outage to Italy(+3909) dial code

    One of CLASSOUND local lines is currently experiencing an outage with terminating inbound calls to +3909 dial code numbers in Italy.

    An incident has been raised with OLO (Telecom Italia), and follow-up is ongoing to resolve the issue.

    Our technical team is working to resolve this issue as quickly as possible.

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.

    • Sunday 6th April 2025

    Portal Portal & Auth services maintenance

    We will perform scheduled maintenance on Portal & Auth services on Sunday, 2025-04-06, 10:00 - 11:00 AM UTC. During this time, service could be temporarily unavailable.

  • Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

    • Friday 4th April 2025

    Cloud Analytics

    We observe an increased error rate with Cloud Analytics and Cloud Data Storage services.

    Our teams are working on resolving the issues.

  • The issue has been identified and fixed.

    • Thursday 27th March 2025

    CLASSOUND [CLASSOUND] Partial Outage of Inbound Calls to French DID

    One of CLASSOUND's local lines is currently experiencing an outage affecting inbound call traffic from the Orange operator. The resolution team is investigating the issue further. The information provided here is related to ongoing troubleshooting efforts. Thank you for understanding

    Tuesday 11th March 2025

    CLASSOUND Partial Inbound calls outage to France

    One of CLASSOUND local lines is currently experiencing an outage with terminating inbound calls traffic to +33 dial codes numbers in France.

    Our technical team is actively working to resolve this issue as quickly as possible.

  • Service is operational

    • Wednesday 5th March 2025

    PBXs Global outage for all regions

    We’re experiencing a service outage with PBXs. Our team is currently working to restore the service.

  • We experienced a temporary issue that caused some PBXs to stop functioning due to a data synchronization error. Our teams worked quickly to identify and resolve the problem, and all affected PBXs have been restored. We've implemented measures to prevent this from happening again and are closely monitoring the system. We apologize for any inconvenience.

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.

    • Tuesday 28th January 2025

    CLASSOUND [CLASSOUND] Partial Inbound calls outage to France

    One of CLASSOUND local lines is currently experiencing an outage with terminating inbound calls traffic to +33 dial codes numbers in France. Our technical team is actively working to resolve this issue as quickly as possible.

  • CLASSOUND service has been restored.

    France's local line had a major outage in Voice/Cloud Service due to a routing software fault. A Kernel Oops caused disruptions, but isolating the faulty chassis and reducing external traffic restored normal operations. Management is fast-tracking a project to enhance system performance.

    • Wizyconf Scheduled maintenance on Wizyconf

    We will be performing scheduled maintenance on Wizyconf on Wednesday, 2025-01-29, 6:00 - 7:00 AM UTC time. During this time some services might be temporarily unavailable.

  • Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

    • Tuesday 21st January 2025

    Wizyconf Scheduled maintenance on Wizyconf

    We will be performing scheduled maintenance on Wizyconf on Wednesday, 2025-01-22, 6:00 - 7:00 AM UTC time. During this time some services might be temporarily unavailable.

  • Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

    • Monday 20th January 2025

    CLASSOUND CLASSOUND Partial outage in the US region

    One of the CLASSOUND local lines is experiencing an outage affecting call traffic to the US region. Our technical team is working with the supplier to resolve this issue as quickly as possible.

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.

    • Wizyconf Scheduled maintenance of the conference database

    We will be performing scheduled maintenance on Conference database on Saturday, 2025-01-21, 12:00 - 1:00 AM UTC time. During this time some services might be temporarily unavailable.

  • Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

    • Thursday 9th January 2025

    Cloud Analytics Cloud Analytics Maintenance

    The Cloud Analytics service will be unavailable due to scheduled maintenance from Friday, 10 January 2025, 21:00 UTC to Saturday, 11 January 2025, 01:00 UTC.

    Wednesday 8th January 2025

    Cloud Data Storage CDS Service Maintenance.

    The CDS service will be unavailable due to scheduled maintenance from Saturday, 11 January 2025, 08:30 AM UTC to Saturday, 11 January 2025, 10:30 AM UTC.

    Sunday 5th January 2025

    CLASSOUND [CLASSOUND] Partial Inbound calls partial outage to GERMANY

    One of CLASSOUND local lines is currently experiencing an outage with terminating calls traffic to +49 dial codes numbers in Germany.

    Our technical team is actively working to resolve this issue with the supplier as quickly as possible.

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.

    • Monday 23rd December 2024

    Portal Portal(WMP) partial service outage

    We are currently facing difficulties retrieving data from WMP via the web interface. The PBX list fails to load, displaying the message: "A Database error has occurred. Please retry or contact us if the problem continues."
    Our dedicated development team is actively investigating the issue and working to restore full functionality as quickly as possible. We appreciate your patience and understanding.

  • The issue has been resolved, and all services are now fully operational. We apologize for any inconvenience caused and thank you for your patience.

    • Wednesday 18th December 2024

    Portal maintenance

    We will be performing scheduled maintenance on Portal on Saturday, 2024-12-21, 08:00 - 10:00 AM UTC time. During this time service could be temporarily unavailable

    Portal Portal(WMP) service partial outage

    We’re currently experiencing degraded performance issues with Portal. Our team is working to restore normal performance levels.

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.

  • We are currently experiencing a partial outage affecting the Portal and Salesforce Partner Community. Users may encounter issues when attempting to create new orders through the Portal and Salesforce. Our team is actively investigating the issue, and we will provide updates as soon as more information becomes available. We apologize for any inconvenience this may cause and appreciate your patience.

    • Monday 16th December 2024

    Authorization Authorization service partial outage

    We’re currently experiencing degraded performance issues with authorization service. Our team is working to restore normal performance levels. All users may be affected.

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.

    • Cloud Analytics Cloud Analytics service outage

    We’re experiencing a service outage with Cloud Analytics. Our team is currently working to restore the service. All users may be affected.

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.

    • Friday 13th December 2024

    Portal Maintenance on Portal

    We will be performing scheduled maintenance on Portal on Saturday, 2024-12-14, 08:00 - 10:00 AM UTC time. During this time service could be temporarily unavailable

  • Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

  • The Portal maintenance is being extended. Our team is actively working on it and will provide an update once the work is completed.

  • We are extending the Portal maintenance until 11:00 AM UTC. During this period, the service may be temporarily unavailable.

    • Tuesday 10th December 2024

    CLASSOUND [CLASSOUND] Partial Inbound calls partial outage to France

    One of CLASSOUND local lines is currently experiencing an outage with terminating inbound calls traffic to +33 dial codes numbers in France. Our technical team is actively working to resolve this issue as quickly as possible.

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.

    • Friday 6th December 2024

    PBXs Issue after recent upgrade – PBX Dialplan Configuration

    We have identified an issue following the recent upgrade where some PBXs are experiencing broken dialplan configurations. As a result, certain dialplan settings may not function properly.

    Resolution: To resolve the issue on VM/HW PBXes, please resave any dialplan configuration via the WMS interface. This will correct the configuration and restore normal functionality. We apologize for any inconvenience caused and appreciate your understanding. If you have any questions or need assistance, please contact our support team. Thank you for your patience!

    Friday 22nd November 2024

    Kite Maintenance on Kite service

    We will be performing scheduled maintenance on Kite on Monday, 2024-11-25, 07:00 - 07:15 AM UTC time. During this time service could be temporarily unavailable

    PBXs Milan major outage

    We observe connectivity issues with Cloud PBXs in Milan region. Our team is currently investigating.

  • We experienced a temporary service disruption today in the Milan region at 12:09 UTC . A configuration change briefly affected resource availability, but the issue was identified and resolved within 25 minutes. All services are now fully restored.

    • Cloud Analytics Сloud Analytics partial outage

    We're currently experiencing degraded performance in Сloud Analytics in x-bees. These issues affect liveboards/answers content lists. Collaboration and separate dashboards are not affected.

    Our team is working to restore normal performance. All users may be affected.

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.