All systems are operational

Stickied Incidents

Thursday 17th July 2025

Wizyconf Scheduled maintenance on WizyConf

We will be performing scheduled maintenance on Wizyconf on Saturday, 2025-07-19, 6:00 – 8:00 AM UTC time. During this time some services might be temporarily unavailable.

Past Incidents

Friday 18th July 2025

Website Website Outage wildix.com, blog.wildix.com, x-hoppers.com

We’re currently experiencing an issue affecting access to several of our websites. Our team is investigating and working to restore full availability as soon as possible. We’ll provide updates here as we have more information. Thank you for your patience.

  • The access issue affecting several of our websites has been resolved. All services are now operating normally. Thank you for your patience.

    • Thursday 17th July 2025

    Wizyconf Scheduled maintenance on WizyConf

    We will be performing scheduled maintenance on Wizyconf on Saturday, 2025-07-19, 6:00 – 8:00 AM UTC time. During this time some services might be temporarily unavailable.

    Friday 11th July 2025

    Wizyconf Scheduled maintenance on Wizyconf

    We will be performing scheduled maintenance on Wizyconf on Saturday, 2025-07-11, 7:00 - 8:00 AM UTC time. During this time some services might be temporarily unavailable.

  • Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

    • Tuesday 1st July 2025

    Cloud Analytics Cloud Analytics Maintenance

    The Cloud Analytics service will be unavailable due to scheduled maintenance from Wednesday, 2 July 2025, 21:00 UTC to Thursday, 3 July 2025, 01:00 UTC

  • The scheduled maintenance for the Cloud Analytics service has been rescheduled to Tuesday, 8 July 2025, 21:00 UTC to Wednesday, 9 July 2025, 01:00 UTC.

    • Tuesday 10th June 2025

    Portal Maintenance on Portal

    We will be performing scheduled maintenance on Portal on Wednesday, 2025-06-11, 05:40 - 06:00 AM UTC time. During this time service could be temporarily unavailable

    Saturday 7th June 2025

    CLASSOUND CLASSOUND Partial Outage

    We’re currently investigating reports of a potential service interruption with Classound

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.

  • We are experiencing a partial CLASSOUND outage. Some PBX systems may encounter issues with outbound calls due to authorization errors. Our technical team is actively working to resolve the problem.

    • Tuesday 29th April 2025

    CLASSOUND [CLASSOUND] Partial audio issues for Austria

    One of CLASSOUND local lines is currently experiencing difficulties in processing audio to +43 dial codes numbers in Austria.

    Our technical team is actively working to resolve this issue as quickly as possible.

  • CLASSOUND service has been restored.

    One of our local lines experienced traffic routing issues with a global operator in Austria. The issue has now been resolved on their end, and additional measures are being implemented to prevent it from recurring.

    • Friday 25th April 2025

    CLASSOUND [CLASSOUND] Partial calls outage to France

    One of CLASSOUND local lines is currently experiencing an outage with terminating calls traffic to +33 dial codes numbers in France.

    Our technical team is actively working to resolve this issue as quickly as possible.

  • CLASSOUND service has been restored. The issue was caused by an interconnection failure involving Orange, which was identified and resolved by our local line Support in France.

  • Our local line in France is currently experiencing an issue with an interconnection involving Orange. Approximately 40% of calls are impacted. The incident is being addressed in collaboration with the operator, and stabilization actions are underway.

    • Thursday 24th April 2025

    Cloud Analytics Cloud Analytics partial outage

    We’re currently experiencing degraded performance issues with Cloud Analytics. Our team is working to restore normal performance levels. All users may be affected

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.

    • Thursday 17th April 2025

    Remote Support Remote Support for HW PBXs

    We are currently investigating a partial outage affecting Remote Support for HW PBXs. Our team is actively working on resolving the issue as quickly as possible.

  • The Remote Support functional was restored.

    • Monday 14th April 2025

    CLASSOUND [CLASSOUND] Planned Maintenance – Saudi Arabia

    As part of our ongoing commitment to reliable service, maintenance is scheduled for the CLASSOUND local line in Saudi Arabia on April 16, from 21:00 to 00:00 CEST. This activity is aimed at improving security and ensuring high service quality. Maintenance Includes:

    • Update of the local line in Saudi Arabia. Expected Impact:
    • Brief service interruptions for calls to/from Saudi Arabia.

    Saturday 12th April 2025

    Portal Portal & Auth services maintenance

    We will perform scheduled maintenance on Portal & Auth services on Saturday, 2025-04-12, 06:00 - 07:00 AM UTC. During this time, service could be temporarily unavailable.

  • Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

    • Wednesday 9th April 2025

    CLASSOUND [CLASSOUND] Partial Inbound calls outage to Italy(+3909) dial code

    One of CLASSOUND local lines is currently experiencing an outage with terminating inbound calls to +3909 dial code numbers in Italy.

    An incident has been raised with OLO (Telecom Italia), and follow-up is ongoing to resolve the issue.

    Our technical team is working to resolve this issue as quickly as possible.

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.

    • Sunday 6th April 2025

    Portal Portal & Auth services maintenance

    We will perform scheduled maintenance on Portal & Auth services on Sunday, 2025-04-06, 10:00 - 11:00 AM UTC. During this time, service could be temporarily unavailable.

  • Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

    • Friday 4th April 2025

    Cloud Analytics

    We observe an increased error rate with Cloud Analytics and Cloud Data Storage services.

    Our teams are working on resolving the issues.

  • The issue has been identified and fixed.

    • Thursday 27th March 2025

    CLASSOUND [CLASSOUND] Partial Outage of Inbound Calls to French DID

    One of CLASSOUND's local lines is currently experiencing an outage affecting inbound call traffic from the Orange operator. The resolution team is investigating the issue further. The information provided here is related to ongoing troubleshooting efforts. Thank you for understanding

    Tuesday 11th March 2025

    CLASSOUND Partial Inbound calls outage to France

    One of CLASSOUND local lines is currently experiencing an outage with terminating inbound calls traffic to +33 dial codes numbers in France.

    Our technical team is actively working to resolve this issue as quickly as possible.

  • Service is operational

    • Wednesday 5th March 2025

    PBXs Global outage for all regions

    We’re experiencing a service outage with PBXs. Our team is currently working to restore the service.

  • We experienced a temporary issue that caused some PBXs to stop functioning due to a data synchronization error. Our teams worked quickly to identify and resolve the problem, and all affected PBXs have been restored. We've implemented measures to prevent this from happening again and are closely monitoring the system. We apologize for any inconvenience.

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.

    • Tuesday 28th January 2025

    CLASSOUND [CLASSOUND] Partial Inbound calls outage to France

    One of CLASSOUND local lines is currently experiencing an outage with terminating inbound calls traffic to +33 dial codes numbers in France. Our technical team is actively working to resolve this issue as quickly as possible.

  • CLASSOUND service has been restored.

    France's local line had a major outage in Voice/Cloud Service due to a routing software fault. A Kernel Oops caused disruptions, but isolating the faulty chassis and reducing external traffic restored normal operations. Management is fast-tracking a project to enhance system performance.

    • Wizyconf Scheduled maintenance on Wizyconf

    We will be performing scheduled maintenance on Wizyconf on Wednesday, 2025-01-29, 6:00 - 7:00 AM UTC time. During this time some services might be temporarily unavailable.

  • Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

    • Tuesday 21st January 2025

    Wizyconf Scheduled maintenance on Wizyconf

    We will be performing scheduled maintenance on Wizyconf on Wednesday, 2025-01-22, 6:00 - 7:00 AM UTC time. During this time some services might be temporarily unavailable.

  • Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

    • Monday 20th January 2025

    CLASSOUND CLASSOUND Partial outage in the US region

    One of the CLASSOUND local lines is experiencing an outage affecting call traffic to the US region. Our technical team is working with the supplier to resolve this issue as quickly as possible.

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.

    • Wizyconf Scheduled maintenance of the conference database

    We will be performing scheduled maintenance on Conference database on Saturday, 2025-01-21, 12:00 - 1:00 AM UTC time. During this time some services might be temporarily unavailable.

  • Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.