Past Incidents

We are observing an increased error rate with Chat service. Our team is currently investigating.

We experienced a temporary service disruption today in the Frankfurt region at 9:48 UTC due to a security update. A configuration change briefly affected resource availability, but the issue was identified and resolved within 10 minutes. All services are now fully restored.

We will be performing scheduled maintenance on Phonebridge on Thursday, 2024-10-31, 06:00 - 06:20 AM UTC time. During this time service could be temporarily unavailable

We will be performing scheduled maintenance on File Sharing on Wednesday, 2024-10-30, 06:00 - 06:20 AM UTC time. During this time service could be temporarily unavailable.

Cloud Analytics service will not be available due to maintenance from Wednesday, 23 October 2024, 21:00 UTC to Thursday, 24 October 2024, 01:00 UTC.

Cloud Analytics service will be unavailable due to maintenance on Thursday, 10 October 2024, from 17:00 to 17:30 UTC

Cloud Analytics service will be unavailable due to maintenance on Wednesday, 2 October 2024, from 18:00 to 18:30 UTC, and on Friday, 4 October 2024, from 18:00 to 20:00 UTC

One of CLASSOUND local lines is currently experiencing an outage with terminating inbound calls traffic to +33 dial codes numbers in France.

Our technical team is actively working to resolve this issue as quickly as possible.

We are currently experiencing difficulties in retrieving data from WMP through the web interface. Our dedicated development team is actively investigating the issue, and we are committed to restoring full operational service as swiftly as possible. Thank you for your patience and understanding.

Wildix faced a partial outage on PBXs without "Static IP" feature enabled. The affected regions are: Frankfurt, Milan, London and Paris. Part of the PBXs deployed in aforementioned zones, after changing IPs over the weekend, Sep 14-15, got partial disruption of service.

The geolocation of the new subnet ranges was not yet fully delivered to all databases and services and matched to Canada so it resulted in interruptions in calls through provider trunks and PBX accessibility from networks closed by firewalls with Geo-restricted rules enabled.

We will perform scheduled maintenance on the Authorization service on Thursday, 2024-09-12, 5:00 - 5:30 AM UTC. During this time some services might be temporarily unavailable.

We will perform scheduled maintenance on the Text-to-Speech service on Wednesday, 2024-09-11, 5:00 - 5:20 AM UTC. During this time some services might be temporarily unavailable.

We will be performing scheduled maintenance on Wizyconf on Saturday, 2024-08-24, 7:00 - 8:00 AM UTC time. During this time some services might be temporarily unavailable.

One of CLASSOUND local lines is currently experiencing an outage with terminating calls traffic to +49 dial codes numbers in Germany.

Our technical team is actively working to resolve this issue with the supplier as quickly as possible.

We will be performing scheduled maintenance on Wizyconf on Saturday, 2024-08-17, 7:00 - 8:00 AM UTC time. During this time some services might be temporarily unavailable.

Cloud Analytics service will not be available due to maintenance from Monday, 19 August 2024, 21:00 UTC to Tuesday, 20 August 2024, 01:00 UTC.

We are observing an increased error rate with Kite service. Our team is currently investigating.

We’re currently experiencing degraded performance issues with authentication service. Our team is working to restore normal performance levels. All users may be affected.

Cloud Analytics service will not be available due to maintenance between Thursday, 11 July 2024, 17:00 UTC - Thursday, 11 July 2024, 21:00 UTC

Cloud Analytics service will not be available due to maintenance from Thursday, 27 June 2024, 21:00 UTC - Thursday, 28 June 2024, 01:00 UTC

We will be performing scheduled maintenance on Screen Sharing on Wednesday, 2024-06-20, 07:00 - 08:00 AM UTC time. During this time service could be temporarily unavailable.

CLASSOUND service is currently experiencing a partial outage affecting outbound calls of particular customers. At this time, it was identified as the system performance degradation.

Our technical team is actively working to resolve this issue as quickly as possible. Until further notice refraining from multiple call attempts is highly appreciated to facilitate progress towards a solution.

We will be performing scheduled maintenance on Wizyconf on Thursday, 2024-05-30, 5:00 - 6:00 AM UTC time. During this time some services might be temporarily unavailable.