The Cloud Analytics service will be unavailable due to scheduled maintenance from Friday, 10 January 2025, 21:00 UTC to Saturday, 11 January 2025, 01:00 UTC.

The CDS service will be unavailable due to scheduled maintenance from Saturday, 11 January 2025, 08:30 AM UTC to Saturday, 11 January 2025, 10:30 AM UTC.

One of CLASSOUND local lines is currently experiencing an outage with terminating calls traffic to +49 dial codes numbers in Germany.

Our technical team is actively working to resolve this issue with the supplier as quickly as possible.

We are currently facing difficulties retrieving data from WMP via the web interface. The PBX list fails to load, displaying the message: "A Database error has occurred. Please retry or contact us if the problem continues."
Our dedicated development team is actively investigating the issue and working to restore full functionality as quickly as possible. We appreciate your patience and understanding.

We will be performing scheduled maintenance on Portal on Saturday, 2024-12-21, 08:00 - 10:00 AM UTC time. During this time service could be temporarily unavailable

We’re currently experiencing degraded performance issues with authorization service. Our team is working to restore normal performance levels. All users may be affected.

We will be performing scheduled maintenance on Portal on Saturday, 2024-12-14, 08:00 - 10:00 AM UTC time. During this time service could be temporarily unavailable

One of CLASSOUND local lines is currently experiencing an outage with terminating inbound calls traffic to +33 dial codes numbers in France. Our technical team is actively working to resolve this issue as quickly as possible.

We have identified an issue following the recent upgrade where some PBXs are experiencing broken dialplan configurations. As a result, certain dialplan settings may not function properly.

Resolution: To resolve the issue on VM/HW PBXes, please resave any dialplan configuration via the WMS interface. This will correct the configuration and restore normal functionality. We apologize for any inconvenience caused and appreciate your understanding. If you have any questions or need assistance, please contact our support team. Thank you for your patience!

We will be performing scheduled maintenance on Kite on Monday, 2024-11-25, 07:00 - 07:15 AM UTC time. During this time service could be temporarily unavailable

We are observing an increased error rate with Chat service. Our team is currently investigating.

We experienced a temporary service disruption today in the Frankfurt region at 9:48 UTC due to a security update. A configuration change briefly affected resource availability, but the issue was identified and resolved within 10 minutes. All services are now fully restored.

We will be performing scheduled maintenance on Phonebridge on Thursday, 2024-10-31, 06:00 - 06:20 AM UTC time. During this time service could be temporarily unavailable

We will be performing scheduled maintenance on File Sharing on Wednesday, 2024-10-30, 06:00 - 06:20 AM UTC time. During this time service could be temporarily unavailable.

Cloud Analytics service will not be available due to maintenance from Wednesday, 23 October 2024, 21:00 UTC to Thursday, 24 October 2024, 01:00 UTC.

Cloud Analytics service will be unavailable due to maintenance on Thursday, 10 October 2024, from 17:00 to 17:30 UTC

Cloud Analytics service will be unavailable due to maintenance on Wednesday, 2 October 2024, from 18:00 to 18:30 UTC, and on Friday, 4 October 2024, from 18:00 to 20:00 UTC

One of CLASSOUND local lines is currently experiencing an outage with terminating inbound calls traffic to +33 dial codes numbers in France.

Our technical team is actively working to resolve this issue as quickly as possible.

We are currently experiencing difficulties in retrieving data from WMP through the web interface. Our dedicated development team is actively investigating the issue, and we are committed to restoring full operational service as swiftly as possible. Thank you for your patience and understanding.

Wildix faced a partial outage on PBXs without "Static IP" feature enabled. The affected regions are: Frankfurt, Milan, London and Paris. Part of the PBXs deployed in aforementioned zones, after changing IPs over the weekend, Sep 14-15, got partial disruption of service.

The geolocation of the new subnet ranges was not yet fully delivered to all databases and services and matched to Canada so it resulted in interruptions in calls through provider trunks and PBX accessibility from networks closed by firewalls with Geo-restricted rules enabled.

We will perform scheduled maintenance on the Authorization service on Thursday, 2024-09-12, 5:00 - 5:30 AM UTC. During this time some services might be temporarily unavailable.

We will perform scheduled maintenance on the Text-to-Speech service on Wednesday, 2024-09-11, 5:00 - 5:20 AM UTC. During this time some services might be temporarily unavailable.

We will be performing scheduled maintenance on Wizyconf on Saturday, 2024-08-24, 7:00 - 8:00 AM UTC time. During this time some services might be temporarily unavailable.

One of CLASSOUND local lines is currently experiencing an outage with terminating calls traffic to +49 dial codes numbers in Germany.

Our technical team is actively working to resolve this issue with the supplier as quickly as possible.

We will be performing scheduled maintenance on Wizyconf on Saturday, 2024-08-17, 7:00 - 8:00 AM UTC time. During this time some services might be temporarily unavailable.

Cloud Analytics service will not be available due to maintenance from Monday, 19 August 2024, 21:00 UTC to Tuesday, 20 August 2024, 01:00 UTC.

We are observing an increased error rate with Kite service. Our team is currently investigating.

We’re currently experiencing degraded performance issues with authentication service. Our team is working to restore normal performance levels. All users may be affected.