All systems are operational

x-bees

Sales Intelligence

Operational

Live view

Operational

Chats and Presence

Operational

Wildix Web

Website

Operational

Portal

Operational

Helpdesk

Operational

Services

Cloud Data Storage

Operational

Cloud Analytics

Operational

Screen Sharing

Operational

Group Chats

Operational

Kite

Operational

WizyWebinar

Operational

Wizyconf

Operational

CLASSOUND

Operational

Upgrade Service

Operational

DNS

Operational

Mail

Operational

Load Balancer

Operational

Authorization

Operational

Push

Operational

Remote Support

Operational

Certificate Service

Operational

File Sharing

Operational

URL Preview

Operational

Geolocation

Operational

Speech-to-Text

Operational

Text-to-Speech

Operational

Phonebridge

Operational

Namelookup

Operational

Global

Past Incidents

Thursday 30th October 2025

CLASSOUND CLASSOUND service has been restored.

The issue was caused by the removal of the Wildix prefix from the French routing database following an ARCEP update. APNF engineering re-applied and propagated the prefix configuration, restoring full service.

Preventive measures are now being implemented in collaboration with APNF and ARCEP to ensure future stability and avoid similar disruptions.

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

APNF engineering has initiated an update to restore service. Full recovery is expected within the next several hours.

The issue occurred following an update by ARCEP that affected the routing of the Wildix prefix. Our technical team is in close contact with ARCEP and APNF to update the prefix database and restore full service as soon as possible.

Monday 27th October 2025

CLASSOUND [CLASSOUND] Partial Outbound Calls Outage to France

One of CLASSOUND's local lines is currently experiencing high PDD (Post Dial Delay) with terminating outbound call traffic to +33 dial code numbers in France Our technical team is actively working to reroute these calls via alternative providers and resolve the issue as quickly as possible.

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

CLASSOUND [CLASSOUND] Partial Outbound Calls Outage to France

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

Monday 20th October 2025

Kite Kite service outage

We are observing an increased error rate with Kite service. Our team is currently investigating.

Incident was identified as a false positive after investigation. No real issue or threat detected — no further action required.

Wizyconf Wizyconf partial outage

We’re currently investigating issues affecting recordings. Our team is actively working on a resolution. Thank you for your patience.

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

Tuesday 30th September 2025

CLASSOUND [Classound] Peoplefone: Partial outage in Germany

Outage of Inbound traffic in Germany region, supplier Peoplefone.

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

Monday 29th September 2025

Cloud Analytics CloudAnalytics partial outage

We’re currently experiencing degraded performance issues with CloudAnalytics service. Our team is working to restore normal performance levels.

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

Thursday 25th September 2025

CLASSOUND [Classound] Partial outage in Italy

Wildix currently experiencing a service outage affecting Padova and Verona due to an issue on the OLO TIM network. Indound calls may be affedcted. We are actively working with Telecom Italia to restore services as quickly as possible.

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

Sales Intelligence [x-bees] Sales intelligence service outage

Sales intelligence service outage We’re experiencing a service outage with "Sales Intelligence service". Our team is currently working to restore the service.

Service has been restored.

Sales Intelligence [x-bees] Sales intelligence service outage

Sales intelligence service outage We’re experiencing a service outage with "Sales Intelligence service". Our team is currently working to restore the service.

Tuesday 9th September 2025

Wizyconf Scheduled maintenance on Wizyconf

We will be performing scheduled maintenance on Wizyconf on Wednesday, 2025-09-10, 5:00 - 5:30 AM UTC time. During this time some services might be temporarily unavailable.

Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

Wednesday 30th July 2025

Cloud Analytics Cloud Analytics maintenance

Cloud Analytics service will not be available due to maintenance from Monday, 4 August 2025, 21:00 UTC to Tuesday, 5 August 2025, 01:00 UTC.

Monday 28th July 2025

Cloud Analytics maintenance

The Cloud Analytics service will be unavailable due to maintenance from Tuesday, 29 July 2025, 00:00 - 01:00 UTC

Friday 18th July 2025

Website Website Outage wildix.com, blog.wildix.com, x-hoppers.com

We’re currently experiencing an issue affecting access to several of our websites. Our team is investigating and working to restore full availability as soon as possible. We’ll provide updates here as we have more information. Thank you for your patience.

The access issue affecting several of our websites has been resolved. All services are now operating normally. Thank you for your patience.

Thursday 17th July 2025

Wizyconf Scheduled maintenance on WizyConf

We will be performing scheduled maintenance on Wizyconf on Saturday, 2025-07-19, 6:00 – 8:00 AM UTC time. During this time some services might be temporarily unavailable.

Friday 11th July 2025

Wizyconf Scheduled maintenance on Wizyconf

We will be performing scheduled maintenance on Wizyconf on Saturday, 2025-07-11, 7:00 - 8:00 AM UTC time. During this time some services might be temporarily unavailable.

Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

Tuesday 1st July 2025

Cloud Analytics Cloud Analytics Maintenance

The Cloud Analytics service will be unavailable due to scheduled maintenance from Wednesday, 2 July 2025, 21:00 UTC to Thursday, 3 July 2025, 01:00 UTC

The scheduled maintenance for the Cloud Analytics service has been rescheduled to Tuesday, 8 July 2025, 21:00 UTC to Wednesday, 9 July 2025, 01:00 UTC.

Tuesday 10th June 2025

Portal Maintenance on Portal

We will be performing scheduled maintenance on Portal on Wednesday, 2025-06-11, 05:40 - 06:00 AM UTC time. During this time service could be temporarily unavailable

Saturday 7th June 2025

CLASSOUND CLASSOUND Partial Outage

We’re currently investigating reports of a potential service interruption with Classound

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

We are experiencing a partial CLASSOUND outage. Some PBX systems may encounter issues with outbound calls due to authorization errors. Our technical team is actively working to resolve the problem.