Wildix

All systems are operational.

Last updated 1 week ago

    • Chats and Presence

      Real-time messaging and user presence status

      Operational

    • Conferences

      Audio, video, and screen-sharing meeting rooms

      Operational

    • Kite

      WebRTC communication tool for external visitors

      Operational

    • Website

      Wildix corporate websites (wildix.com, x-bees.com, x-hoppers.com)

      Operational

    • Salesforce Partner Community

      Website to manage business operations (bewildix.com)

      Operational

    • Wildix Portal

      Legacy management platform (my.wildix.com)

      Operational

    • Announcements

      Operational

    • Cloud PBXs

      Cloud based PBXs hosted by Wildix

      Operational

    • Cloud Analytics

      The data aggregation and reporting engine that provides historical statistics on call volumes, and queue performance

      Operational

    • Live view

      Real-time active calls, conferences, chats, services (queues) monitoring

      Operational

    • Revenue Intelligence

      AI-powered intelligence platform that transforms customer conversations into actionable insights

      Operational

    • DNS

      Global routing for Wildix service domains

      Operational

    • Chat AI agents

      AI Chatbots

      Operational

    • Voice AI agents

      AI Voicebots

      Operational

    • CLASSOUND

      Wildix SIP trunk service

      Operational

    • Company Data Storage

      Storage of all company data (call and conference recordings, transcriptions, chat attachments, voicemails, etc.)

      Operational

    • Authorization

      Central authentication layer, Single Sign-On (SSO), and identity management system used to access all Wildix platforms

      Operational

    • Notifications

      Push and Emails notifications

      Operational

    • Wilma

      AI-powered sales companion who enhances and automates real-time interactions across all Wildix platforms

      Operational

    • Wildix Provisioning Service

      Automatic provisioning for hardware devices

      Operational

    • PBX Upgrade Service

      Operational

    • Remote Support

      Secure access infrastructure for remote (HW/VM) PBX troubleshooting

      Operational

    • PBX Certificate Service

      SSL/TLS certificate renewal service for PBXs

      Operational

    • Speech-to-Text

      Speech-to-Text transcription service

      Operational

    • Text-to-Speech

      Text-to-Speech audio generation service

      Operational

    • Zoho Integration Service

      Middleware for Wildix-Zoho CRM synchronization

      Operational

    • Wildix Integrations Hub

      Operational

    • Wizyconf Conferences

      Video conference service

      Operational

    • Group Chats

      Multi-user chats service

      Operational

    • Screen Sharing

      Desktop screen-sharing

      Operational

    • Geolocation

      User geolocation status

      Operational

    • Legacy Kite

      WebRTC communication tool for external visitors. Service will become EOL 2026.12.31

      Operational

    • File Sharing

      Chat file sharing service

      Operational

    • URL Preview

      Chat URL preview service

      Operational

Past incidents

Cloud Analytics maintenance

11 months ago 2025-11-07 11:44 UTC
Fixed
Affected Components: Cloud Analytics

Fixed

11 months ago 2025-11-07 11:44 UTC

We will be performing scheduled maintenance on Cloud Analytics from Wednesday, 12 November 2025, 22:00 UTC to Thursday, 13 November 2025, 02:00 UTC. During this time some services might be temporarily unavailable.

Auth services maintenance

11 months ago 2025-11-07 09:31 UTC
Fixed
Affected Components: Authorization

Fixed

11 months ago 2025-11-08 07:33 UTC

Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

Reported

11 months ago 2025-11-07 09:31 UTC

We will perform scheduled maintenance on Auth services, 2025-11-08 7:00 UTC. During this time, service could be temporarily unavailable.

Auth services maintenance

11 months ago 2025-11-07 08:22 UTC
Fixed
Affected Components: Authorization

Fixed

11 months ago 2025-11-07 08:22 UTC

We will perform scheduled maintenance on Auth services, 2025-11-07. During this time, service could be temporarily unavailable.

[CLASSOUND] Partial Inbound calls outage to Germany

11 months ago 2025-11-06 08:31 UTC
Fixed
Affected Components: CLASSOUND

Fixed

11 months ago 2025-11-06 09:06 UTC

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

Reported

11 months ago 2025-11-06 08:31 UTC

One of CLASSOUND local lines is currently experiencing an outage with terminating inbound calls traffic to +49 dial codes numbers in Germany.

Our technical team is actively working to resolve this issue as quickly as possible.

Scheduled maintenance on Wizyconf

11 months ago 2025-11-04 16:18 UTC
Fixed
Affected Components: Wizyconf Conferences

Fixed

11 months ago 2025-11-05 06:26 UTC

Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

Reported

11 months ago 2025-11-04 16:18 UTC

We will be performing scheduled maintenance on Wizyconf on Wednesday, 2025-11-05, 6:00 - 6:30 AM UTC time. During this time some services might be temporarily unavailable.

CLASSOUND service has been restored.

1 year ago 2025-10-30 10:51 UTC
Fixed
Affected Components: CLASSOUND

Fixed

1 year ago 2025-10-31 09:03 UTC

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

Watching

1 year ago 2025-10-30 17:49 UTC

APNF engineering has initiated an update to restore service. Full recovery is expected within the next several hours.

Watching

1 year ago 2025-10-30 16:33 UTC

The issue occurred following an update by ARCEP that affected the routing of the Wildix prefix. Our technical team is in close contact with ARCEP and APNF to update the prefix database and restore full service as soon as possible.

Reported

1 year ago 2025-10-30 10:51 UTC

The issue was caused by the removal of the Wildix prefix from the French routing database following an ARCEP update. APNF engineering re-applied and propagated the prefix configuration, restoring full service.

Preventive measures are now being implemented in collaboration with APNF and ARCEP to ensure future stability and avoid similar disruptions.

[CLASSOUND] Partial Outbound Calls Outage to France

1 year ago 2025-10-27 09:34 UTC
Fixed
Affected Components: CLASSOUND

Fixed

1 year ago 2025-10-27 14:09 UTC

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

Reported

1 year ago 2025-10-27 09:34 UTC

One of CLASSOUND's local lines is currently experiencing high PDD (Post Dial Delay) with terminating outbound call traffic to +33 dial code numbers in France Our technical team is actively working to reroute these calls via alternative providers and resolve the issue as quickly as possible.

[CLASSOUND] Partial Outbound Calls Outage to France

1 year ago 2025-10-27 09:33 UTC
Fixed
Affected Components: CLASSOUND

Fixed

1 year ago 2025-10-27 14:34 UTC

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

Reported

1 year ago 2025-10-27 09:33 UTC

One of CLASSOUND's local lines is currently experiencing high PDD (Post Dial Delay) with terminating outbound call traffic to +33 dial code numbers in France Our technical team is actively working to reroute these calls via alternative providers and resolve the issue as quickly as possible.

Kite service outage

1 year ago 2025-10-20 13:01 UTC
Fixed
Affected Components: Kite

Fixed

1 year ago 2025-10-20 14:44 UTC

Incident was identified as a false positive after investigation. No real issue or threat detected — no further action required.

Reported

1 year ago 2025-10-20 13:01 UTC

We are observing an increased error rate with Kite service. Our team is currently investigating.

Wizyconf partial outage

1 year ago 2025-10-20 09:27 UTC
Fixed
Affected Components: Wizyconf Conferences

Fixed

1 year ago 2025-10-20 10:27 UTC

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

Reported

1 year ago 2025-10-20 09:27 UTC

We’re currently investigating issues affecting recordings. Our team is actively working on a resolution. Thank you for your patience.

[Classound] Peoplefone: Partial outage in Germany

1 year ago 2025-09-30 00:24 UTC
Fixed
Affected Components: CLASSOUND

Fixed

1 year ago 2025-09-30 06:53 UTC

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

Reported

1 year ago 2025-09-30 00:24 UTC

Outage of Inbound traffic in Germany region, supplier Peoplefone.

CloudAnalytics partial outage

1 year ago 2025-09-29 08:29 UTC
Fixed
Affected Components: Cloud Analytics

Fixed

1 year ago 2025-09-30 14:37 UTC

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

Reported

1 year ago 2025-09-29 08:29 UTC

We’re currently experiencing degraded performance issues with CloudAnalytics service. Our team is working to restore normal performance levels.

[Classound] Partial outage in Italy

1 year ago 2025-09-25 10:58 UTC
Fixed
Affected Components: CLASSOUND

Fixed

1 year ago 2025-09-25 19:07 UTC

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

Reported

1 year ago 2025-09-25 10:58 UTC

Wildix currently experiencing a service outage affecting Padova and Verona due to an issue on the OLO TIM network. Indound calls may be affedcted. We are actively working with Telecom Italia to restore services as quickly as possible.

[x-bees] Sales intelligence service outage

1 year ago 2025-09-25 09:16 UTC
Fixed
Affected Components: Revenue Intelligence

Fixed

1 year ago 2025-09-26 09:00 UTC

Service has been restored.

Reported

1 year ago 2025-09-25 09:16 UTC

Sales intelligence service outage We’re experiencing a service outage with "Sales Intelligence service". Our team is currently working to restore the service.

[x-bees] Sales intelligence service outage

1 year ago 2025-09-25 09:15 UTC
Fixed
Affected Components: Revenue Intelligence

Fixed

1 year ago 2025-09-25 09:15 UTC

Sales intelligence service outage We’re experiencing a service outage with "Sales Intelligence service". Our team is currently working to restore the service.

Scheduled maintenance on Wizyconf

1 year ago 2025-09-09 10:30 UTC
Fixed
Affected Components: Wizyconf Conferences

Fixed

1 year ago 2025-09-10 06:00 UTC

Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

Reported

1 year ago 2025-09-09 10:30 UTC

We will be performing scheduled maintenance on Wizyconf on Wednesday, 2025-09-10, 5:00 - 5:30 AM UTC time. During this time some services might be temporarily unavailable.