Wildix

All systems are operational.

Last updated 1 week ago

    • Chats and Presence

      Real-time messaging and user presence status

      Operational

    • Conferences

      Audio, video, and screen-sharing meeting rooms

      Operational

    • Kite

      WebRTC communication tool for external visitors

      Operational

    • Website

      Wildix corporate websites (wildix.com, x-bees.com, x-hoppers.com)

      Operational

    • Salesforce Partner Community

      Website to manage business operations (bewildix.com)

      Operational

    • Wildix Portal

      Legacy management platform (my.wildix.com)

      Operational

    • Announcements

      Operational

    • Cloud PBXs

      Cloud based PBXs hosted by Wildix

      Operational

    • Cloud Analytics

      The data aggregation and reporting engine that provides historical statistics on call volumes, and queue performance

      Operational

    • Live view

      Real-time active calls, conferences, chats, services (queues) monitoring

      Operational

    • Revenue Intelligence

      AI-powered intelligence platform that transforms customer conversations into actionable insights

      Operational

    • DNS

      Global routing for Wildix service domains

      Operational

    • Chat AI agents

      AI Chatbots

      Operational

    • Voice AI agents

      AI Voicebots

      Operational

    • CLASSOUND

      Wildix SIP trunk service

      Operational

    • Company Data Storage

      Storage of all company data (call and conference recordings, transcriptions, chat attachments, voicemails, etc.)

      Operational

    • Authorization

      Central authentication layer, Single Sign-On (SSO), and identity management system used to access all Wildix platforms

      Operational

    • Notifications

      Push and Emails notifications

      Operational

    • Wilma

      AI-powered sales companion who enhances and automates real-time interactions across all Wildix platforms

      Operational

    • Wildix Provisioning Service

      Automatic provisioning for hardware devices

      Operational

    • PBX Upgrade Service

      Operational

    • Remote Support

      Secure access infrastructure for remote (HW/VM) PBX troubleshooting

      Operational

    • PBX Certificate Service

      SSL/TLS certificate renewal service for PBXs

      Operational

    • Speech-to-Text

      Speech-to-Text transcription service

      Operational

    • Text-to-Speech

      Text-to-Speech audio generation service

      Operational

    • Zoho Integration Service

      Middleware for Wildix-Zoho CRM synchronization

      Operational

    • Wildix Integrations Hub

      Operational

    • Wizyconf Conferences

      Video conference service

      Operational

    • Group Chats

      Multi-user chats service

      Operational

    • Screen Sharing

      Desktop screen-sharing

      Operational

    • Geolocation

      User geolocation status

      Operational

    • Legacy Kite

      WebRTC communication tool for external visitors. Service will become EOL 2026.12.31

      Operational

    • File Sharing

      Chat file sharing service

      Operational

    • URL Preview

      Chat URL preview service

      Operational

Past incidents

Major outage with chat service

1 year ago 2024-11-14 15:00 UTC
Fixed
Affected Components: Chats and Presence

Fixed

1 year ago 2024-11-14 17:27 UTC

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

Reported

1 year ago 2024-11-14 15:00 UTC

We are observing an increased error rate with Chat service. Our team is currently investigating.

Frankfurt major outage

1 year ago 2024-11-04 09:48 UTC
Fixed
Affected Components: Cloud PBXs

Fixed

1 year ago 2024-11-04 09:48 UTC

We experienced a temporary service disruption today in the Frankfurt region at 9:48 UTC due to a security update. A configuration change briefly affected resource availability, but the issue was identified and resolved within 10 minutes. All services are now fully restored.

Maintenance on Phonebridge service

2 years ago 2024-10-30 14:32 UTC
Fixed
Affected Components: Zoho Integration Service

Fixed

2 years ago 2024-10-31 07:23 UTC

Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

Reported

2 years ago 2024-10-30 14:32 UTC

We will be performing scheduled maintenance on Phonebridge on Thursday, 2024-10-31, 06:00 - 06:20 AM UTC time. During this time service could be temporarily unavailable

Maintenance on File Sharing service

2 years ago 2024-10-29 14:52 UTC
Fixed
Affected Components: File Sharing

Fixed

2 years ago 2024-10-30 06:46 UTC

Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

Reported

2 years ago 2024-10-29 14:52 UTC

We will be performing scheduled maintenance on File Sharing on Wednesday, 2024-10-30, 06:00 - 06:20 AM UTC time. During this time service could be temporarily unavailable.

Maintenance on Cloud Analytics service

2 years ago 2024-10-14 12:54 UTC
Fixed
Affected Components: Cloud Analytics

Fixed

2 years ago 2024-10-14 12:54 UTC

Cloud Analytics service will not be available due to maintenance from Wednesday, 23 October 2024, 21:00 UTC to Thursday, 24 October 2024, 01:00 UTC.

Maintenance on Cloud Analytics service

2 years ago 2024-10-10 10:43 UTC
Fixed
Affected Components: Cloud Analytics

Fixed

2 years ago 2024-10-10 10:43 UTC

Cloud Analytics service will be unavailable due to maintenance on Thursday, 10 October 2024, from 17:00 to 17:30 UTC

Cloud Analytics service outage

2 years ago 2024-10-10 07:59 UTC
Fixed
Affected Components: Cloud Analytics

Fixed

2 years ago 2024-10-10 10:40 UTC

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

Reported

2 years ago 2024-10-10 07:59 UTC

We’re experiencing a service outage with Cloud Analytics. Our team is currently working to restore the service. All users may be affected.

Maintenance on CloudAnalytics service

2 years ago 2024-10-02 12:17 UTC
Fixed
Affected Components: Cloud Analytics

Fixed

2 years ago 2024-10-02 12:17 UTC

Cloud Analytics service will be unavailable due to maintenance on Wednesday, 2 October 2024, from 18:00 to 18:30 UTC, and on Friday, 4 October 2024, from 18:00 to 20:00 UTC

[CLASSOUND] Partial Inbound calls outage to France

2 years ago 2024-09-23 07:20 UTC
Fixed
Affected Components: CLASSOUND

Fixed

2 years ago 2024-09-23 08:31 UTC

CLASSOUND service has been restored. There was a temporary outage with one of the local lines in France.

Reported

2 years ago 2024-09-23 07:20 UTC

One of CLASSOUND local lines is currently experiencing an outage with terminating inbound calls traffic to +33 dial codes numbers in France.

Our technical team is actively working to resolve this issue as quickly as possible.

WMP Partial outage

2 years ago 2024-09-21 02:30 UTC
Fixed
Affected Components: Wildix Portal

Fixed

2 years ago 2024-09-21 04:07 UTC

Service has been restored. In case you are still experiencing any issues, please contact our technical support

Reported

2 years ago 2024-09-21 02:30 UTC

We are currently experiencing difficulties in retrieving data from WMP through the web interface. Our dedicated development team is actively investigating the issue, and we are committed to restoring full operational service as swiftly as possible. Thank you for your patience and understanding.

Partial service outage following IP change

2 years ago 2024-09-16 12:48 UTC
Fixed
Affected Components: DNS

Fixed

2 years ago 2024-09-16 12:48 UTC

Wildix faced a partial outage on PBXs without "Static IP" feature enabled. The affected regions are: Frankfurt, Milan, London and Paris. Part of the PBXs deployed in aforementioned zones, after changing IPs over the weekend, Sep 14-15, got partial disruption of service.

The geolocation of the new subnet ranges was not yet fully delivered to all databases and services and matched to Canada so it resulted in interruptions in calls through provider trunks and PBX accessibility from networks closed by firewalls with Geo-restricted rules enabled.

[CLASSOUND] Audio issues for calls to Austria

2 years ago 2024-09-16 11:36 UTC
Fixed
Affected Components: CLASSOUND

Fixed

2 years ago 2024-09-16 11:36 UTC

One of CLASSOUND local lines experienced difficulties in processing audio to +43 dial code numbers in Austria.

Our technical team contacted the local line Support and identified the firewall restrictions dropping audio streams from new PBX IPs applied this weekend. As a quick solution, we have reverted PBXs IPs and are now discussing a new IPs range whitelisting to avoid the issue in the future.