All systems are operational.

Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

We will be performing scheduled maintenance on Chats and Presence on 2023-11-15 05:00-07:00 UTC. During this time your personal and chat avatars will not be displayed.

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

Our team has identified a degradation affecting Classound service in countries: France, Italy, Belgium, Spain. Pro-active monitoring has detected the issue, and our team actively working on resolving it. Unfortunately, at this time, we do not have a specific estimated time for the repair. We understand the impact this may have on your services and sincerely apologize for any inconvenience caused.

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

We're currently experiencing a highly increased error rate, impacting service availability for some users. Our team is actively investigating the issue and working on a resolution. We apologize for any inconvenience caused and appreciate your patience.

Ireland Inbound service has been restored.

CLASSOUND expecting a local Outage in Ireland. Inbound calls are partialy affected. The Tech Team is working on resolving.

Cloud Analytics service will not be available due to maintenance from Thursday, 9 November 2023, 19:00 UTC to Thursday, 9 November 2023, 23:00 UTC.

CLASSOUND experienced a widespread outage due to an exceptionally high volume of unauthorized voice traffic from a few trusted partner operators. The Wildix Tech Team promptly initiated all available measures to address and resolve this issue swiftly and notify the partner operators of the problems ongoing on their networks. Proactive steps have been implemented to prevent the recurrence of such issue in the future.

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

CLASSOUND core is expecting a global outage. Our team is currently working to restore the service. All users may be affected.

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

We’re currently experiencing degraded performance issues with upgrade service. Our team is working to restore normal performance levels. Some users may be affected.

Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

We will be performing scheduled maintenance on CloudAnalytics service on 2023-10-30, 19:00 - 20:00 UTC. During this time some features might be temporarily unavailable.

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

We’re currently experiencing degraded performance issues with Helpdesk. Our team is working to restore normal performance levels. All users may be affected.

Incident resolution:

On October 17th 20:00 ET, there was a temporary outage in the CLASSOUND USA DIDs Database, which led to data inconsistency issues. Consequently, the majority of USA DIDs were inaccessible for both incoming and outgoing calls. Our team restored the database within a span of 1 hour and 25 minutes, and the DIDs became operational once again.

In response to this incident, we are taking several proactive measures to prevent similar issues in the future. These measures include optimising the database and implementing replication, enhancing the restoration process, and fortifying our data consistency safeguards through various storage mechanisms.

Issue has been solved. All DIDs are up and running.

The DIDs Numbers Database is currently experiencing data inconsistency issues. Our team of engineers is already hard at work on resolving this and restoring the database.

We will be performing scheduled maintenance on Cloud Analytics on Monday, 9 October 2023, 21:00-01:00 UTC. During this time some services might be temporarily unavailable.

Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.