Wildix

All systems are operational.

Last updated 8 hours ago

    • Chats and Presence

      Real-time messaging and user presence status

      Operational

    • Conferences

      Audio, video, and screen-sharing meeting rooms

      Operational

    • Kite

      WebRTC communication tool for external visitors

      Operational

    • Website

      Wildix corporate websites (wildix.com, x-bees.com, x-hoppers.com)

      Operational

    • Salesforce Partner Community

      Website to manage business operations (bewildix.com)

      Operational

    • Wildix Portal

      Legacy management platform (my.wildix.com)

      Operational

    • Announcements

      Operational

    • Cloud PBXs

      Cloud based PBXs hosted by Wildix

      Operational

    • Cloud Analytics

      The data aggregation and reporting engine that provides historical statistics on call volumes, and queue performance

      Operational

    • Live view

      Real-time active calls, conferences, chats, services (queues) monitoring

      Operational

    • Revenue Intelligence

      AI-powered intelligence platform that transforms customer conversations into actionable insights

      Operational

    • DNS

      Global routing for Wildix service domains

      Operational

    • Chat AI agents

      AI Chatbots

      Operational

    • Voice AI agents

      AI Voicebots

      Operational

    • CLASSOUND

      Wildix SIP trunk service

      Operational

    • Company Data Storage

      Storage of all company data (call and conference recordings, transcriptions, chat attachments, voicemails, etc.)

      Operational

    • Authorization

      Central authentication layer, Single Sign-On (SSO), and identity management system used to access all Wildix platforms

      Operational

    • Notifications

      Push and Emails notifications

      Operational

    • Wilma

      AI-powered sales companion who enhances and automates real-time interactions across all Wildix platforms

      Operational

    • Wildix Provisioning Service

      Automatic provisioning for hardware devices

      Operational

    • PBX Upgrade Service

      Operational

    • Remote Support

      Secure access infrastructure for remote (HW/VM) PBX troubleshooting

      Operational

    • PBX Certificate Service

      SSL/TLS certificate renewal service for PBXs

      Operational

    • Speech-to-Text

      Speech-to-Text transcription service

      Operational

    • Text-to-Speech

      Text-to-Speech audio generation service

      Operational

    • Zoho Integration Service

      Middleware for Wildix-Zoho CRM synchronization

      Operational

    • Wildix Integrations Hub

      Operational

    • Wizyconf Conferences

      Video conference service

      Operational

    • Group Chats

      Multi-user chats service

      Operational

    • Screen Sharing

      Desktop screen-sharing

      Operational

    • Geolocation

      User geolocation status

      Operational

    • Legacy Kite

      WebRTC communication tool for external visitors. Service will become EOL 2026.12.31

      Operational

    • File Sharing

      Chat file sharing service

      Operational

    • URL Preview

      Chat URL preview service

      Operational

Past incidents

CLASSOUND partial outage

2 years ago 2023-11-07 10:30 UTC
Fixed
Affected Components: CLASSOUND

Fixed

2 years ago 2023-11-07 12:02 UTC

Ireland Inbound service has been restored.

Reported

2 years ago 2023-11-07 10:30 UTC

CLASSOUND expecting a local Outage in Ireland. Inbound calls are partialy affected. The Tech Team is working on resolving.

Scheduled maintenance on Cloud Analytics

2 years ago 2023-11-07 09:22 UTC
Fixed
Affected Components: Cloud Analytics

Fixed

2 years ago 2023-11-07 09:22 UTC

Cloud Analytics service will not be available due to maintenance from Thursday, 9 November 2023, 19:00 UTC to Thursday, 9 November 2023, 23:00 UTC.

CLASSOUND service outage

2 years ago 2023-11-06 10:15 UTC
Fixed
Affected Components: CLASSOUND

Fixed

2 years ago 2023-11-06 14:13 UTC

CLASSOUND experienced a widespread outage due to an exceptionally high volume of unauthorized voice traffic from a few trusted partner operators. The Wildix Tech Team promptly initiated all available measures to address and resolve this issue swiftly and notify the partner operators of the problems ongoing on their networks. Proactive steps have been implemented to prevent the recurrence of such issue in the future.

Fixed

2 years ago 2023-11-06 11:17 UTC

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

Reported

2 years ago 2023-11-06 10:15 UTC

CLASSOUND core is expecting a global outage. Our team is currently working to restore the service. All users may be affected.

Upgrade service partial outage

2 years ago 2023-11-02 12:08 UTC
Fixed
Affected Components: PBX Upgrade Service

Fixed

2 years ago 2023-11-02 12:24 UTC

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

Reported

2 years ago 2023-11-02 12:08 UTC

We’re currently experiencing degraded performance issues with upgrade service. Our team is working to restore normal performance levels. Some users may be affected.

Maintenance on CloudAnalytics service

2 years ago 2023-10-30 16:09 UTC
Fixed
Affected Components: Cloud Analytics

Fixed

2 years ago 2023-10-30 20:00 UTC

Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

Reported

2 years ago 2023-10-30 16:09 UTC

We will be performing scheduled maintenance on CloudAnalytics service on 2023-10-30, 19:00 - 20:00 UTC. During this time some features might be temporarily unavailable.

Ticketing System partial outage

2 years ago 2023-10-27 04:56 UTC
Fixed
Affected Components: Salesforce Partner Community

Fixed

2 years ago 2023-10-27 07:22 UTC

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

Reported

2 years ago 2023-10-27 04:56 UTC

We’re currently experiencing degraded performance issues with Helpdesk. Our team is working to restore normal performance levels. All users may be affected.

Classound partial outage

3 years ago 2023-10-18 00:00 UTC
Fixed
Affected Components: CLASSOUND

Fixed

3 years ago 2023-10-18 10:11 UTC

Incident resolution:

On October 17th 20:00 ET, there was a temporary outage in the CLASSOUND USA DIDs Database, which led to data inconsistency issues. Consequently, the majority of USA DIDs were inaccessible for both incoming and outgoing calls. Our team restored the database within a span of 1 hour and 25 minutes, and the DIDs became operational once again.

In response to this incident, we are taking several proactive measures to prevent similar issues in the future. These measures include optimising the database and implementing replication, enhancing the restoration process, and fortifying our data consistency safeguards through various storage mechanisms.

Fixed

3 years ago 2023-10-17 22:28 UTC

Issue has been solved. All DIDs are up and running.

Reported

3 years ago 2023-10-18 00:00 UTC

The DIDs Numbers Database is currently experiencing data inconsistency issues. Our team of engineers is already hard at work on resolving this and restoring the database.

Scheduled maintenance on Cloud Analytics

3 years ago 2023-10-09 21:00 UTC
Fixed
Affected Components: Cloud Analytics

Fixed

3 years ago 2023-10-09 21:00 UTC

We will be performing scheduled maintenance on Cloud Analytics on Monday, 9 October 2023, 21:00-01:00 UTC. During this time some services might be temporarily unavailable.

Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

Certificate service partial outage

3 years ago 2023-09-14 14:20 UTC
Fixed
Affected Components: PBX Certificate Service

Fixed

3 years ago 2023-09-18 09:04 UTC

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

Investigating

3 years ago 2023-09-14 20:07 UTC

We observe a number of PBXs are still experiencing issues. We are working on it.

Fixed

3 years ago 2023-09-14 15:36 UTC

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

Reported

3 years ago 2023-09-14 14:20 UTC

We've recently experienced a surge in requests and errors due to an SSL certificate issue where the certificates are not being returned as expected. Our dedicated service team is actively working to resolve this problem and develop a fix. We apologize for any inconvenience caused and will provide further updates as we make progress toward a resolution.

Maintenance on TTS service

3 years ago 2023-09-14 14:11 UTC
Fixed
Affected Components: Text-to-Speech

Fixed

3 years ago 2023-09-14 14:11 UTC

We will be performing scheduled maintenance on TTS service on 2023-09-14, 19:00 - 19:05 UTC. During this time some features might be temporarily unavailable.

Maintenance on STT service

3 years ago 2023-09-14 14:04 UTC
Fixed
Affected Components: Speech-to-Text

Fixed

3 years ago 2023-09-14 14:04 UTC

We will be performing scheduled maintenance on STT service on 2023-09-14, 19:00 - 19:05 UTC. During this time some features might be temporarily unavailable.

Cloud Analytics service outage

3 years ago 2023-09-11 12:05 UTC
Fixed
Affected Components: Cloud Analytics

Fixed

3 years ago 2023-09-11 14:10 UTC

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

Fixed

3 years ago 2023-09-11 14:10 UTC

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

Reported

3 years ago 2023-09-11 12:05 UTC

We are currently investigating a recent increase in errors that have affected some of our users. Our team is actively working to identify and resolve the issue.