Some systems are experiencing issues.

Update – PHP vulnerabilities CVE-2026-109618 and CVE-2026-109619

Most cloud PBXs have now been updated with the patched PHP versions. A small number remain, and our team is handling them individually. No action is required from partners for cloud PBXs.

All Wildix cloud services remain fully operational.

On-premise PBXs without auto-upgrade enabled should be updated as soon as possible, if this hasn’t been done already.

Update – PHP vulnerabilities CVE-2026-109618 and CVE-2026-109619

All Wildix cloud services have been updated with the patched PHP versions and are fully operational, including Legacy Kite, Legacy File Sharing, Zoho Integration Service and Wildix Integrations Hub. The rollout to cloud PBXs is in progress. No action is required from partners.

On-premise PBXs without auto-upgrade enabled should be updated as soon as possible, if this hasn’t been done already.

We will post a final update once the cloud PBX rollout is complete.

Update – PHP vulnerabilities CVE-2026-109618 and CVE-2026-109619

On 21 October 2026, the PHP project disclosed two critical vulnerabilities in the PHP runtime, CVE-2026-109618 and CVE-2026-109619 (CVSS 4.0: 9.2). Both could allow remote code execution without authentication. PHP has released fixed versions 8.5.12, 8.4.27, 8.3.36 and 8.2.35. PHP’s advisory: https://www.php.net/archive/2026.php#2026-10-21-5

Wildix PBX

Supported PBX versions run on PHP 8.2 (WMS 6 and WMS 7 up to 7.08) and 8.4 (WMS 7.09 and later). Patched packages for on-premise PBXs are available in all Wildix repositories.

• Cloud PBXs: The update is being rolled out by Wildix. No action is required from partners. We will post an update here once the rollout is complete.

• On-premise PBXs with auto-upgrade enabled will receive the update automatically.

• On-premise PBXs without auto-upgrade must be updated manually as soon as possible.

• PBXs on versions older than WMS 6 must be upgraded to WMS 6 or WMS 7 as soon as possible.

Wildix services Our teams are applying the patched version across our infrastructure.

As a precaution, the following services have been taken offline until patching is complete:

•Legacy Kite •Legacy File Sharing •Zoho Integration Service •Wildix Integrations Hub

Other PBX features are not affected by this maintenance.

We will post further updates here as services are restored.

We are carrying out urgent security work following the disclosure of vulnerabilities affecting certain PHP-based services. As a precaution, access to some Wildix services may be temporarily unavailable while we apply protective measures and investigate potential exposure. We will post further updates here as work progresses and we can confirm the impact and recovery timelines.

For more information about this vulnerability, please refer to the CERT-EU security advisory: https://cert.europa.eu/publications/security-advisories/2026-018

Ireland Inbound service has been restored.

CLASSOUND expecting a local Outage in Ireland. Inbound calls are partialy affected. The Tech Team is working on resolving.

Cloud Analytics service will not be available due to maintenance from Thursday, 9 November 2023, 19:00 UTC to Thursday, 9 November 2023, 23:00 UTC.

CLASSOUND experienced a widespread outage due to an exceptionally high volume of unauthorized voice traffic from a few trusted partner operators. The Wildix Tech Team promptly initiated all available measures to address and resolve this issue swiftly and notify the partner operators of the problems ongoing on their networks. Proactive steps have been implemented to prevent the recurrence of such issue in the future.

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

CLASSOUND core is expecting a global outage. Our team is currently working to restore the service. All users may be affected.

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

We’re currently experiencing degraded performance issues with upgrade service. Our team is working to restore normal performance levels. Some users may be affected.

Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

We will be performing scheduled maintenance on CloudAnalytics service on 2023-10-30, 19:00 - 20:00 UTC. During this time some features might be temporarily unavailable.

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

We’re currently experiencing degraded performance issues with Helpdesk. Our team is working to restore normal performance levels. All users may be affected.

Incident resolution:

On October 17th 20:00 ET, there was a temporary outage in the CLASSOUND USA DIDs Database, which led to data inconsistency issues. Consequently, the majority of USA DIDs were inaccessible for both incoming and outgoing calls. Our team restored the database within a span of 1 hour and 25 minutes, and the DIDs became operational once again.

In response to this incident, we are taking several proactive measures to prevent similar issues in the future. These measures include optimising the database and implementing replication, enhancing the restoration process, and fortifying our data consistency safeguards through various storage mechanisms.

Issue has been solved. All DIDs are up and running.

The DIDs Numbers Database is currently experiencing data inconsistency issues. Our team of engineers is already hard at work on resolving this and restoring the database.

We will be performing scheduled maintenance on Cloud Analytics on Monday, 9 October 2023, 21:00-01:00 UTC. During this time some services might be temporarily unavailable.

Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

We observe a number of PBXs are still experiencing issues. We are working on it.

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

We've recently experienced a surge in requests and errors due to an SSL certificate issue where the certificates are not being returned as expected. Our dedicated service team is actively working to resolve this problem and develop a fix. We apologize for any inconvenience caused and will provide further updates as we make progress toward a resolution.

We will be performing scheduled maintenance on TTS service on 2023-09-14, 19:00 - 19:05 UTC. During this time some features might be temporarily unavailable.

We will be performing scheduled maintenance on STT service on 2023-09-14, 19:00 - 19:05 UTC. During this time some features might be temporarily unavailable.

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

We are currently investigating a recent increase in errors that have affected some of our users. Our team is actively working to identify and resolve the issue.