Some systems are experiencing issues.

Update – PHP vulnerabilities CVE-2026-109618 and CVE-2026-109619

Most cloud PBXs have now been updated with the patched PHP versions. A small number remain, and our team is handling them individually. No action is required from partners for cloud PBXs.

All Wildix cloud services remain fully operational.

On-premise PBXs without auto-upgrade enabled should be updated as soon as possible, if this hasn’t been done already.

Update – PHP vulnerabilities CVE-2026-109618 and CVE-2026-109619

All Wildix cloud services have been updated with the patched PHP versions and are fully operational, including Legacy Kite, Legacy File Sharing, Zoho Integration Service and Wildix Integrations Hub. The rollout to cloud PBXs is in progress. No action is required from partners.

On-premise PBXs without auto-upgrade enabled should be updated as soon as possible, if this hasn’t been done already.

We will post a final update once the cloud PBX rollout is complete.

Update – PHP vulnerabilities CVE-2026-109618 and CVE-2026-109619

On 21 October 2026, the PHP project disclosed two critical vulnerabilities in the PHP runtime, CVE-2026-109618 and CVE-2026-109619 (CVSS 4.0: 9.2). Both could allow remote code execution without authentication. PHP has released fixed versions 8.5.12, 8.4.27, 8.3.36 and 8.2.35. PHP’s advisory: https://www.php.net/archive/2026.php#2026-10-21-5

Wildix PBX

Supported PBX versions run on PHP 8.2 (WMS 6 and WMS 7 up to 7.08) and 8.4 (WMS 7.09 and later). Patched packages for on-premise PBXs are available in all Wildix repositories.

• Cloud PBXs: The update is being rolled out by Wildix. No action is required from partners. We will post an update here once the rollout is complete.

• On-premise PBXs with auto-upgrade enabled will receive the update automatically.

• On-premise PBXs without auto-upgrade must be updated manually as soon as possible.

• PBXs on versions older than WMS 6 must be upgraded to WMS 6 or WMS 7 as soon as possible.

Wildix services Our teams are applying the patched version across our infrastructure.

As a precaution, the following services have been taken offline until patching is complete:

•Legacy Kite •Legacy File Sharing •Zoho Integration Service •Wildix Integrations Hub

Other PBX features are not affected by this maintenance.

We will post further updates here as services are restored.

We are carrying out urgent security work following the disclosure of vulnerabilities affecting certain PHP-based services. As a precaution, access to some Wildix services may be temporarily unavailable while we apply protective measures and investigate potential exposure. We will post further updates here as work progresses and we can confirm the impact and recovery timelines.

For more information about this vulnerability, please refer to the CERT-EU security advisory: https://cert.europa.eu/publications/security-advisories/2026-018

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

The multiple cables are impacted and the restoration work is taking more than the anticipated time. As the ETR provided by the partner(15:30 GMT) is about to breach, we are following up with the partner for the latest situation and the revised ETR.

We are experiencing an outage in Bologna, Italy that has impacted services for a limited number of customers. One of the LDN(Long distance network) link between Parma and Bologna in Italy and is down due to possible fibre fault in network. An incident has been raised with the partner who is suspecting a fiber issue in their network at a distance of 38 kilometers from Bologna, Italy. Partner’s fibre team is at the fault location and further investigation is in progress. Colt partner has updated that their fibre cable is damaged due to a third party civil works. Currently the splicing work is in progress and the estimated time for service restoration is 15:30 GMT, 06/09/2023.

List of the affected areas: Bologna 05 Parma 0521 Reggio nell'Emilia 0522 Piacenza 0523 Fidenza 0524 Fornovo di Taro 0525 Ferrara 0532 Comacchio 0533 Porretta Terme 0534 Mirandola 0535 Sassuolo 0536 Imola 0542 Modena 059

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

We are currently experiencing an issue on our website blog.wildix.com. Our team is actively investigating the root cause to restore normal access as swiftly as possible.

The issue has been identified and resolved. If you still face any issues with Cloud Analytics service - kindly contact technical support.

We are observing increased error rate with Cloud Analytics. Our team is in the process of investigating. Currently service is temporarily unavailable for new integrations.

Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

We are scheduled maintenance aimed at enhancing our website's performance and user experience. The maintenance window is set for August 25, 2023, from 6:00 AM to 10:00 AM UTC. During this maintenance period, some users may experience intermittent difficulties accessing our website. Our dedicated team is committed to minimizing disruptions and ensuring that improvements are implemented smoothly.

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

We have detected an elevated error rate that could potentially affect some classound users. Our team is actively investigating the situation to identify the cause and mitigate the impact. We apologize for any inconvenience this may cause and appreciate your understanding.

We are pleased to announce the successful resolution of the Cloud Analytics performance issue. The identified root cause has been fixed, and normal functionality has been restored.

The reason of the issue has been identified. Our team is working on resolution.

We are investigating increased error rate with CDR Cloud Analytics. Service might be partially unavailable for new users.

Auto-provisioning service has been restored. In case you are still experiencing any issues, please contact our technical support.

We've implemented a fix to address the auto-provisioning challenges caused by the recent changes. We are now actively monitoring the system to ensure the effectiveness and stability of this solution.

We appreciate your patience and understanding throughout this situation.

The current auto-provisioning issues in the WMP (Portal) have been traced back to a recent update for enhancing license retrieval. This has inadvertently led to an unexpected regression. Our team is now focused on rectifying the situation.

Apologies for any inconvenience and further updates will be shared promptly.

We've detected an elevated error rate in the WMP (Portal) component affecting auto-provisioning. Reports indicate provisioning failures on several PBXs. Our teams are actively investigating. Updates will be provided as available.

We apologize for any inconvenience this may have caused.

Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

We will be performing scheduled maintenance on WizyWebinar on 2023-08-22 19:30 UTC. During this time some services might be temporarily unavailable.

Service is operational

We've found out what's causing the service problem. Our teams are now working on fixing it. We hope to have everything back to normal soon.

Thank you for your patience and understanding.

We want to update you all regarding the ongoing service outage with Portal. Our team is rigorously working on diagnosing the root cause and finding a solution. At this moment, the issue is still under investigation.

We deeply apologize for any inconvenience this might be causing and appreciate your patience. Rest assured, we're making it our top priority to restore the service as swiftly as possible.

Thank you for your understanding and patience.

We’re experiencing a service outage with Portal. Our team is currently working to restore the service.

The functionality of wildix.com, training.wildix.com, and blog.wildix.com was completely restored.

We've wholly restored functionality for wildix.com and training.wildix.com. Users may still encounter difficulties with blog.wildix.com. Our team is actively working to restore normal access as swiftly as possible.

During our ongoing investigation into recent issues, we have pinpointed the underlying cause. We are actively working on restoring the full functionality of wildix.com, training.wildix.com, and blog.wildix.com. As we implement the necessary fixes, you may experience intermittent outages across these platforms.

We understand the inconvenience this may cause and are doing everything in our power to resolve the situation promptly. We appreciate your patience and understanding during this time.

We are currently experiencing a login issue on our website's eLearning platform. Users may encounter difficulties when attempting to log in to their accounts. Our team is actively investigating the root cause to restore normal access as swiftly as possible.

We've identified the problem and implemented fix. Operations are back to normal and clients incompatible with these errors should no longer be affected. In case you are still experiencing any issues, please contact our technical support.

We are currently witnessing an uptick in error rates. Our team is in the process of investigating and working diligently to reinstate regular functionality. We apologize for any disruptions this may be causing and kindly request your patience. We thank you for your understanding.

Scheduled maintenance on WMP(Portal) We will be performing scheduled maintenance on Portal on 2023-08-18, 5:00 - 6:00 UTC. During this time some services might be temporarily unavailable.

We will be performing scheduled maintenance on Notifications by mail service on 2023.08.05 13:00 - 13:20 UTC

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

We’re currently experiencing degraded performance issues with Portal. Our team is working to restore normal performance levels.

We will be performing scheduled maintenance on Cloud Analytics on 2023-08-01, 21:00 - 23:00 UTC. During this time some features might be temporarily unavailable.

Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

We will be performing scheduled maintenance on Cloud Analytics on 2023-07-28, 22:00 - 22:30 UTC. During this time some features might be temporarily unavailable.

Service has been restored.

We’re experiencing a service outage with Helpdesk. Our team is currently working to restore the service. All users may be affected.

Issue has been resolved. Service is operational.

We are investigating the increased error rate of the conference service.

Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

We will be performing scheduled maintenance on Group Chats on 2023.07.14 04:00 - 05:00 UTC. During this time some services might be temporarily unavailable.

We've fixed the problem that was blocking WMP operations, and are monitoring to make sure the fix is complete and successful.

Some clients may be experiencing failure issues with WMP operations. We are investigating the matter and will update when we have more information.