Wildix

Some systems are experiencing issues.

Last updated 1 day ago

Auto-provisioning issue

3 years ago 2023-08-23 09:03 UTC
Fixed
Affected Components: Wildix Portal

Fixed

3 years ago 2023-08-23 13:43 UTC

Auto-provisioning service has been restored. In case you are still experiencing any issues, please contact our technical support.

Watching

3 years ago 2023-08-23 09:58 UTC

We've implemented a fix to address the auto-provisioning challenges caused by the recent changes. We are now actively monitoring the system to ensure the effectiveness and stability of this solution.

We appreciate your patience and understanding throughout this situation.

Identified

3 years ago 2023-08-23 09:16 UTC

The current auto-provisioning issues in the WMP (Portal) have been traced back to a recent update for enhancing license retrieval. This has inadvertently led to an unexpected regression. Our team is now focused on rectifying the situation.

Apologies for any inconvenience and further updates will be shared promptly.

Reported

3 years ago 2023-08-23 09:03 UTC

We've detected an elevated error rate in the WMP (Portal) component affecting auto-provisioning. Reports indicate provisioning failures on several PBXs. Our teams are actively investigating. Updates will be provided as available.

We apologize for any inconvenience this may have caused.

Affected components