Wildix

All systems are operational.

Last updated 1 week ago

    • Chats and Presence

      Real-time messaging and user presence status

      Operational

    • Conferences

      Audio, video, and screen-sharing meeting rooms

      Operational

    • Kite

      WebRTC communication tool for external visitors

      Operational

    • Website

      Wildix corporate websites (wildix.com, x-bees.com, x-hoppers.com)

      Operational

    • Salesforce Partner Community

      Website to manage business operations (bewildix.com)

      Operational

    • Wildix Portal

      Legacy management platform (my.wildix.com)

      Operational

    • Announcements

      Operational

    • Cloud PBXs

      Cloud based PBXs hosted by Wildix

      Operational

    • Cloud Analytics

      The data aggregation and reporting engine that provides historical statistics on call volumes, and queue performance

      Operational

    • Live view

      Real-time active calls, conferences, chats, services (queues) monitoring

      Operational

    • Revenue Intelligence

      AI-powered intelligence platform that transforms customer conversations into actionable insights

      Operational

    • DNS

      Global routing for Wildix service domains

      Operational

    • Chat AI agents

      AI Chatbots

      Operational

    • Voice AI agents

      AI Voicebots

      Operational

    • CLASSOUND

      Wildix SIP trunk service

      Operational

    • Company Data Storage

      Storage of all company data (call and conference recordings, transcriptions, chat attachments, voicemails, etc.)

      Operational

    • Authorization

      Central authentication layer, Single Sign-On (SSO), and identity management system used to access all Wildix platforms

      Operational

    • Notifications

      Push and Emails notifications

      Operational

    • Wilma

      AI-powered sales companion who enhances and automates real-time interactions across all Wildix platforms

      Operational

    • Wildix Provisioning Service

      Automatic provisioning for hardware devices

      Operational

    • PBX Upgrade Service

      Operational

    • Remote Support

      Secure access infrastructure for remote (HW/VM) PBX troubleshooting

      Operational

    • PBX Certificate Service

      SSL/TLS certificate renewal service for PBXs

      Operational

    • Speech-to-Text

      Speech-to-Text transcription service

      Operational

    • Text-to-Speech

      Text-to-Speech audio generation service

      Operational

    • Zoho Integration Service

      Middleware for Wildix-Zoho CRM synchronization

      Operational

    • Wildix Integrations Hub

      Operational

    • Wizyconf Conferences

      Video conference service

      Operational

    • Group Chats

      Multi-user chats service

      Operational

    • Screen Sharing

      Desktop screen-sharing

      Operational

    • Geolocation

      User geolocation status

      Operational

    • Legacy Kite

      WebRTC communication tool for external visitors. Service will become EOL 2026.12.31

      Operational

    • File Sharing

      Chat file sharing service

      Operational

    • URL Preview

      Chat URL preview service

      Operational

Past incidents

Wizyconf performance issues

3 years ago 2023-07-18 08:46 UTC
Fixed
Affected Components: Wizyconf Conferences

Fixed

3 years ago 2023-07-18 13:32 UTC

Issue has been resolved. Service is operational.

Reported

3 years ago 2023-07-18 08:46 UTC

We are investigating the increased error rate of the conference service.

Scheduled maintenance on Group Chats

3 years ago 2023-07-14 04:00 UTC
Fixed
Affected Components: Group Chats

Fixed

3 years ago 2023-07-14 04:21 UTC

Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

Reported

3 years ago 2023-07-14 04:00 UTC

We will be performing scheduled maintenance on Group Chats on 2023.07.14 04:00 - 05:00 UTC. During this time some services might be temporarily unavailable.

Investigating issues with WMP (Portal)

3 years ago 2023-07-12 15:31 UTC
Fixed
Affected Components: Wildix Portal

Fixed

3 years ago 2023-07-12 15:54 UTC

We've fixed the problem that was blocking WMP operations, and are monitoring to make sure the fix is complete and successful.

Reported

3 years ago 2023-07-12 15:31 UTC

Some clients may be experiencing failure issues with WMP operations. We are investigating the matter and will update when we have more information.

Documentation service partial outage

3 years ago 2023-07-06 07:00 UTC
Fixed
Affected Components: Website

Fixed

3 years ago 2023-07-06 13:40 UTC

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

Reported

3 years ago 2023-07-06 07:00 UTC

We’re currently experiencing degraded performance issues with Documentation service. Our team is currently working to restore normal performance levels. We apologise for any inconvenience. We are investigating reports of slowness causing errors for some users. Documentation service users may be affected.

Scheduled maintenance on Wizyconf

3 years ago 2023-06-16 07:55 UTC
Fixed
Affected Components: Wizyconf Conferences

Fixed

3 years ago 2023-06-17 09:13 UTC

Maintenance work has been successfully completed.

Reported

3 years ago 2023-06-16 07:55 UTC

We will be performing scheduled maintenance on Wizyconf on 2023.06.17 07:00 - 08:00 UTC. During this time some services might be temporarily unavailable.

CLASSOUND.Partial Outage in EU Region

3 years ago 2023-06-06 13:30 UTC
Fixed
Affected Components: CLASSOUND

Fixed

3 years ago 2023-06-08 07:42 UTC

On June 6, the CLASSOUND service experienced two instances of partial outage in the EU and USA regions. These outages were caused by an internal service error in multiple locations. The first outage occurred from 09:05 to 10:18 GMT +1, and the second one took place from 12:55 to 13:15 GMT +1.

Upon detecting the issue, the CLASSOUND Team swiftly initiated their disaster recovery process. Currently, the incident is in the clarification stage, where a detailed analysis is being conducted. The main objective is to understand the root cause of the error and to prevent similar occurrences in the future. The CLASSOUND Team is dedicated to thoroughly investigating the incident, identifying any underlying issues or vulnerabilities, and implementing appropriate measures to enhance the stability and reliability of their service.

Fixed

3 years ago 2023-06-06 12:03 UTC

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

Reported

3 years ago 2023-06-06 13:30 UTC

CLASSOUND service is expecting a Partial Outage in EU Region. The Technical Team is involved to solve restore the service as soon as possible.

CLASSOUND.Partial outage

3 years ago 2023-06-06 07:33 UTC
Fixed
Affected Components: CLASSOUND

Fixed

3 years ago 2023-06-06 07:40 UTC

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

Reported

3 years ago 2023-06-06 07:33 UTC

CLASSOUND service is expecting a Partial Outage in most regions. The Technical Team is involved to solve restore the service as soon as possible.

CLASSOUND outage Italy network

3 years ago 2023-05-24 15:25 UTC
Fixed
Affected Components: CLASSOUND

Fixed

3 years ago 2023-05-25 09:35 UTC

Service has been restored at 9:00 UTC 25-03-2023. In case you are still experiencing any issues, please contact our technical support.

Reported

3 years ago 2023-05-24 15:25 UTC

We are currently experiencing an outage on our Italy network. Some service's DIDs might not work properly. This is due to a huge fire outbreak in Roma Tiburtina street in front of Verano cemetery. Most of the fiber suppliers are involved in this accident. We are working to resolve this as quickly as possible but there is no ETR at this point.

We will keep you posted once more information is available.

https://www.romatoday.it/cronaca/fumo-tombino-tiburtina.html