We will be performing scheduled maintenance on CloudAnalytics service on 2024-4-25, 10:00 - 10:30 UTC. During this time some features might be temporarily unavailable.
Past Incidents
Wednesday 9th June 2021
Confluence service partial outage
We’re currently experiencing degraded performance issues with Confluence service. Our team is currently working to restore normal performance levels. We apologize for any inconvenience.
Service has been restored. In case you are still experiencing any issues, please contact our technical support
Tuesday 8th June 2021
Partial outage
We’re currently experiencing degraded performance issues with Wildix services. Our team is working on restoring. We apologize for any inconvenience. Some users may be affected.
Wednesday 2nd June 2021
HelpdeskInvestigating issues with Helpdesk
We are investigating issues with Helpdesk and will provide updates here soon.
Service has been restored. In case you are still experiencing any issues, please contact our technical support.
PortalNightly reboots of Cloud PBXs
We had an issue when a majority of Cloud PBXs had nightly restarts the last few days. This issue has been identified and solved.
It should not happen anymore after today's night unless you significantly change the number of licenses and your PBX will require resizing.
Sorry for the inconvenience caused.
Tuesday 1st June 2021
NamelookupMaintenance Namelookup service
Dear Partners,
We will be performing scheduled maintenance on our Namelookup service.
Start time: 10:00 UTC, 2021-06-01
Expected completion time: 10:15 UTC, 2021-06-01
During this time service might be temporarily unavailable.
Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.
HelpdeskMaintenance Helpdesk (ticketing) service
Dear Partners,
We will be performing scheduled maintenance on our Helpdesk service.
Start time: 05:00 UTC, 2021-06-01
Expected completion time: 05:30 UTC, 2021-06-01
During this time service might be temporarily unavailable.
Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.
Monday 31st May 2021
PhonebridgeMaintenance Phonebridge (Zoho integration) service
Dear Partners,
We will be performing scheduled maintenance on our Phonebridge (Zoho integration) service.
Start time: 16:00 UTC, 2021-05-31
Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.
Wednesday 26th May 2021
File SharingFile Sharing service maintenance
We will be performing scheduled maintenance on our File Sharing service. During this time previously shared files might be temporarily unavailable.
Start time: 18:00 UTC, 2021-05-26
ETA: 2 hours
Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.
Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.
WizyconfWizyconf service maintenance
We will be performing scheduled maintenance on our Wizyconf service. During this time video conferences might be temporarily unavailable.
Start time: 7:00 UTC, 2021-05-30
ETA: 2 hours
Maintenance works have been successfully completed.
Friday 21st May 2021
PortalPortal: Licence adjusting
We’re investigating an issue with adjusting licenses at WMP for limited amount of cloud PBXs. We will provide an update soon.
Issue has been identified and fixed.
WebsiteSites unavailable
Sites manuals.wildix.com and training.wildix.com are experiencing technical difficulties and partially unavailable. We are investigating.
Sites has been restored.
Thursday 20th May 2021
PushPush partial outage
We’re currently experiencing degraded performance issues with Push service. Our team is currently working to restore normal performance levels. We apologise for any inconvenience.
Service has been restored. In case you are still experiencing any issues, please contact our technical support.
File SharingFile Sharing service Update
We will be updating the File Sharing service at 1:00 PM UTC. This will be applied as a rolling restart. No downtime is expected.
Service has been restored. In case you are still experiencing any issues, please contact our technical support.
We’re currently experiencing degraded performance issues with File sharing service. Our team is currently working to restore normal performance levels. We apologize for any inconvenience.
We observing slow sync of old files from the previous version of the service. They will appear shortly.
Sorry for the inconvenience caused.
File Sharing has been successfully updated.
Friday 30th April 2021
PortalLicense service issues
We had an issue with our License server from 09:15 till 09:55 (UTC). During this period some PBXes received invalid license. In case you are experiencing this issues, kindly reload the license via WMS.
Thursday 22nd April 2021
KiteKite partial outage
We’re currently experiencing degraded performance issues with Kite services. Our team is currently working to restore normal performance levels. We apologise for any inconvenience. Kite users may be affected.
Service has been restored. In case you are still experiencing any issues, please contact our technical support.
Monday 12th April 2021
CLASSOUNDCalls via CLASSOUND
We are experiencing partial outage on CLASSOUND service. We are working on restoring it.
Service is operational
Friday 9th April 2021
PortalPortal service
We’re currently experiencing degraded performance issues with Portal. Our team is currently working to restore normal performance levels. We apologize for any inconvenience.
Service has been restored. In case you are still experiencing any issues, please contact our technical support.
Thursday 8th April 2021
WizyconfConference 'Join by Phone' - no audio issue
The source of this issue have been identified and solved. Normal service functionality restored. Sorry for inconvenience caused.
Friday 2nd April 2021
PortalWMP Maintenance (Portal)
We will be performing scheduled maintenance on our Portal service this Friday. During this time some services might be temporarily unavailable. We are constantly working on improving the quality of our services. Thank you for your understanding.
Start time: 03:00 UTC, 2021-04-02
Expected completion time: 03:15 UTC, 2021-04-02
Maintenance works finished.
Wednesday 31st March 2021
PortalLicense service
We are investigating issues with License service and will provide updates here soon.
Service has been restored. In case you are still experiencing any issues, please contact our technical support.
PushScheduled maintenance on Push service
We will be performing scheduled maintenance on Push service this Wednesday.
We're aware of a problem with Kite service affecting a majority of dev users. The affected users are unable to access Kite service. We will provide an update with detailing when we resolve the problem. Please note that our team is currently working to restore service. We apologise for any inconvenience.
Service has been restored. In case you are still experiencing any issues, please contact our technical support.
We have identified that issue affect only dev pbxes on the latest version.
Wednesday 17th March 2021
HelpdeskInvestigating issues with Help-desk
We are investigating issues with Help-desk at Portal and will provide updates here soon.
Monday 15th March 2021
PushPush service outage
We’re experiencing a service outage with push service. Our team is currently working to restore the service. We apologize for any inconvenience.
Tuesday 9th March 2021
Certificate ServiceSSL certificate renewal
We’re currently experiencing degraded performance issues with Certificate service. Our team is currently working to restore normal performance levels.
We apologise for any inconvenience.
Service has been restored. In case you are still experiencing any issues, please contact our technical support.
Monday 8th March 2021
Certificate ServiceSSL certificate renewal
We are investigating the cause of failed SSL certificate renewal on PBXs. Newly created PBXs might receive their SSL certificate with a delay.
Certificate Service is operational
Friday 5th February 2021
MailMail service
We are experiencing issues with mail sending service from PBX. We are investigating.
Service is operational
Wednesday 3rd February 2021
February, 1, London region cloud PBXs outage
On February, 1, due to power/connectivity issue in a single London AWS availability zone (euw2-az3), 125 PBXs were unavailable for around two hours and 65 PBXs for less than one hour (on total more than 2000 PBXs are hosted in the London zone). We worked with AWS to reduce the impact to a minimum and will keep working to further improve the availability of our services. We remind to use https://pbxstatus.wildix.com/ to receive up to date health check status info about single PBXs.
Wednesday 27th January 2021
PortalPortal
Portal has a major outage
Portal is UP.
PortalPortal
Portal has a major outage
Portal is UP.
Thursday 21st January 2021
WebsiteDocumentation service partial outage
We’re currently experiencing degraded performance issues with Documentation service. Our team is currently working to restore normal performance levels. We apologise for any inconvenience. We are investigating reports of slowness causing errors for some users. Documentation service users may be affected.
Service has been restored. In case you are still experiencing any issues, please contact our technical support.
Wednesday 20th January 2021
PortalPortal
Portal has a partial outage
Portal is operational
Tuesday 19th January 2021
PortalPortal
Portal has a partial outage
Service has been restored. In case you are still experiencing any issues, please contact our technical support.
Monday 18th January 2021
KiteKite service
We are currently experiencing degraded performance on Kite service. We are working on resolving this case.
Kite service is operational
Sunday 17th January 2021
Text-to-SpeechText-to-Speech partial outage
We’re currently experiencing degraded performance issues with Text-to-Speech. Our team is currently working to restore normal performance levels. We apologise for any inconvenience. Text-to-Speech users may be affected.
Service has been restored. In case you are still experiencing any issues, please contact our technical support.
WebsiteWildix E-learning platform partial outage
We’re currently experiencing degraded performance issues with Wildix E-learning platform. Our team is currently working to restore normal performance levels. We apologise for any inconvenience. Wildix E-learning platform users may be affected.
Service has been restored. In case you are still experiencing any issues, please contact our technical support.
Tuesday 12th January 2021
KiteOngoing issue with Kite service.
We’re currently experiencing ongoing issues with Facebook Authorisation service. Our team is currently working to restore normal functionality. We apologise for any inconvenience.
Service has been restored. In case you are still experiencing any issues, please contact our technical support.
Saturday 9th January 2021
DNSDNS
DNS has a performance issues
DNS has a partial outage
Thursday 31st December 2020
HelpdeskHelpdesk service
Helpdesk has a major outage
Service has been restored. In case you are still experiencing any issues, please contact our technical support.
Tuesday 22nd December 2020
PortalPortal, licenses adjustments
We observe increased errors with processing of adjustments of licenses for PBXs. We are investigating.
Service has been restored. In case you are still experiencing any issues, please contact our technical support.
Friday 18th December 2020
PortalPortal
We are investigating the cause of the partial outage of WMP.
WMP is operational.
Tuesday 15th December 2020
CLASSOUNDCLASSOUND performance issues
We are investigating the issues with Classound service.
Classound service is operational
Monday 14th December 2020
PortalLicenses changes
We are investigating reports when UK licenses changes causing errors for some users.
Sunday 13th December 2020
Upgrade ServiceOngoing issue with Upgrade service.
We’re currently experiencing ongoing issues with Upgrade service. Our team is currently working to restore normal functionality. We apologise for any inconvenience.
Upgrade service is operational.
PortalOngoing issue with License service.
We’re currently experiencing ongoing issues with License service. Our team is currently working to restore normal functionality. We apologise for any inconvenience.
License service is operational.
KiteOngoing issue with Kite service.
We’re currently experiencing ongoing issues with Kite service. Our team is currently working to restore normal functionality. We apologise for any inconvenience.