The incident impacting Voice services in Spain has been identified and resolved.
The root cause was related to a network-level outage affecting upstream connectivity within the Spain region. This issue caused call routing failures and service degradation for multiple customers.
The Classound resolution team worked in coordination with the upstream carrier to:
Identify the affected network segment
Re-route traffic where possible to minimize impact
Restore stable connectivity
Monitor service recovery across all impacted routes
Voice services have now been fully restored, and monitoring confirms that traffic levels and call success rates have returned to normal.
We will continue enhanced monitoring to ensure service stability
We apologize for the impact and appreciate your patience during this major incident.
