We have concluded our investigation into the recent incident affecting presences, the live view in x-bees, and the Cloud Analytics service. All services have been fully restored and are operating normally.
Our investigation confirmed that a temporary performance issue on January 8th caused a delay in data processing. As a result, some data, such as presence statuses, call records, and analytics, was not immediately visible to our users.
We are pleased to report that our team has successfully processed all queued data from the affected period. All your information is now fully available and accurately reflected in all related services, including Cloud Analytics.
We have taken steps to reinforce our systems to prevent similar issues in the future. We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding.
