Chats and conferences in x-bees are significantly affected. Users may be unable to send or receive messages, and conferences may fail to start or remain stable.
We’re currently experiencing degraded performance issues with chats. Our team is working to restore normal performance levels.
We’re investigating an issue impacting chats. Users may see message delays, instability, or search issues. A mitigation is in progress, and we’ll share updates as we have them.
We are currently experiencing performance issues with chats
We are currently experiencing performance issues with chats
A fix has been implemented, and we are seeing a significant improvement in service performance. Services are now back online. We are continuing to monitor performance to verify full resolution.
The incident previously reported as degraded performance has now been escalated to a Major Outage due to increased impact.
Users may experience message delivery delays, intermittent chat instability, and issues joining or maintaining conferences. We are working on resolving the issues.
We are currently experiencing an outage on our Italy network. Some service's DIDs might not work properly. This is due to a huge fire outbreak in Roma Tiburtina street in front of Verano cemetery. Most of the fiber suppliers are involved in this accident. We are working to resolve this as quickly as possible but there is no ETR at this point.
We will keep you posted once more information is available.
https://www.romatoday.it/cronaca/fumo-tombino-tiburtina.html
We will be performing scheduled maintenance on the Conference service (USA) on 2023-05-09
Start time: 08:00 UTC (04:00 AM EDT)
Expected completion time: 08:30 UTC (04:30 AM EDT)
During this time some services might be temporarily unavailable.
We will be performing scheduled maintenance on Helpdesk on 27.04.2023 06:00 UTC. During this time some services might be temporarily unavailable.
Our Reports service is currently experiencing an outage, and our team is working to resolve the issue as quickly as possible. During this time, users may experience difficulty accessing or utilizing the service. We apologize for any inconvenience this may cause and appreciate your patience while we work to restore the service to full functionality. Updates will be provided as soon as possible.
We’re currently experiencing degraded performance issues with Classound. Some Germany numbers may not be available from the rest of the world. Our team is working to restore normal performance levels.
We’re currently experiencing degraded performance issues with Push service on Android and Chrome devices. Our team is working to restore normal performance levels.
We will be performing scheduled maintenance on Portal on 2023.03.28, 9:10 During this time some services might be temporarily unavailable.
We will be performing scheduled maintenance on WMP on 2023-03-26
Start time: 13:00 UTC
Expected completion time: 15:00 UTC
During this time some services might be temporarily unavailable.
We’re currently experiencing degraded performance issues with Classound. Some UK numbers may not be available from the rest of the world. Our team is working to restore normal performance levels.
We will be performing scheduled maintenance on the Conference service on 2023-03-25
Start time: 10:00 UTC
Expected completion time: 10:30 UTC
During this time some services might be temporarily unavailable.
We will be performing scheduled maintenance on the Conference service (Europe) on 2023-03-13
Start time: 21:00 UTC
Expected completion time: 21:30 UTC
During this time some services might be temporarily unavailable.
We will be performing scheduled maintenance on the CLASSOUND SMS service on 2023-03-10
Start time: 09:00 UTC
Expected completion time: 09:30 UTC
During this time some services might be temporarily unavailable.
CLASSOUND SMS downstream vendor will be performing maintenance that will potentially affect the SMS messaging platform. During the maintenance window, CLASSOUND customers may experience a delay in the delivery of inbound and outbound SMS messages.
We’re currently experiencing degraded performance issues with Upgrade service. Our team is working to restore normal performance levels.
We’re currently experiencing degraded performance issues with Portal. Some users may be not able to make license changes. Our team is working to restore normal performance levels.
We will be performing scheduled maintenance on the Videoconference service on 2023-01-28
Start time: 08:00 UTC
Expected completion time: 09:00 UTC
During this time service will be unavailable.
We’re currently experiencing degraded performance issues with Certificate service. Our team is working to restore normal performance levels.
We are observing an increased number of failed calls and currently working on this issue.
January 9, at 10:35 CET CLASSOUND Service faced critical call routing issues because of a wrong configuration inserted by human error that caused routing errors in the production clusters.
Recovery of 100 % of incoming routes and 95 % of outgoing routes was achieved by 13:20 CET. 5% of the remaining outgoing routes were restored by 16:30 CET.
The configuration issue was not detected on the stage clusters due to a failure of auto-tests. All necessary improvements are being applied to auto-tests and release procedures to prevent a similar situation from happening in the future.
Service has been restored. Recovery of 100 % of incoming routes and 95 % of outgoing routes was achieved by 11:20 GMT, 5 % of remaining outgoing routes was restored by 14:30 GMT. In case you are still experiencing any issues, please contact our technical support.
We have observed service recovery and finalizing repairs. This incident will be resolved when we confirm all repairs are complete
We involved additional teams in resolving this issue and we also took measures to mitigate the impact of this incident as much as possible.
We observe increased amount of errors coming from WMP regarding license adjustments. We are investigating.
Service has been restored. In case you are still experiencing any issues, please contact our technical support.
WMP temporarily is not accessible due to investigation work on it. This indirectly affects multiple services, mostly it affected that requesting new licenses is impossible. We are doing our best to fix this issue ASAP.
We involved additional teams in resolving this issue and we also took measures to mitigate the impact of this incident as much as possible.
Wildix will be performing general maintenance of DNS services. During this maintenance window (17/12), we expect to see zero periods of service degradation. We are performing this operation to improve our overall services’ reliability and quality. If you have any questions, please, do not hesitate to reach out to us via our Tech Support teams.
Note that after the migration, it will be impossible to reach PBX using its serial number in FQDN, e.g. 221123456789.wildixin.com.
UPD: Maintenance completed
We detected a potential vulnerability in the Zoho integration which will be disabled for the moment.
AWS is having some issues in the US East regions, which are affecting our Cloud PBXs in these areas. We are working with AWS to reduce the impact to a minimum.