We will be performing scheduled maintenance on the CLASSOUND SMS service on 2023-03-10
Start time: 09:00 UTC
Expected completion time: 09:30 UTC
During this time some services might be temporarily unavailable.
CLASSOUND SMS downstream vendor will be performing maintenance that will potentially affect the SMS messaging platform. During the maintenance window, CLASSOUND customers may experience a delay in the delivery of inbound and outbound SMS messages.
We’re currently experiencing degraded performance issues with Upgrade service. Our team is working to restore normal performance levels.
We’re currently experiencing degraded performance issues with Portal. Some users may be not able to make license changes. Our team is working to restore normal performance levels.
We will be performing scheduled maintenance on the Videoconference service on 2023-01-28
Start time: 08:00 UTC
Expected completion time: 09:00 UTC
During this time service will be unavailable.
We’re currently experiencing degraded performance issues with Certificate service. Our team is working to restore normal performance levels.
We are observing an increased number of failed calls and currently working on this issue.
January 9, at 10:35 CET CLASSOUND Service faced critical call routing issues because of a wrong configuration inserted by human error that caused routing errors in the production clusters.
Recovery of 100 % of incoming routes and 95 % of outgoing routes was achieved by 13:20 CET. 5% of the remaining outgoing routes were restored by 16:30 CET.
The configuration issue was not detected on the stage clusters due to a failure of auto-tests. All necessary improvements are being applied to auto-tests and release procedures to prevent a similar situation from happening in the future.
Service has been restored. Recovery of 100 % of incoming routes and 95 % of outgoing routes was achieved by 11:20 GMT, 5 % of remaining outgoing routes was restored by 14:30 GMT. In case you are still experiencing any issues, please contact our technical support.
We have observed service recovery and finalizing repairs. This incident will be resolved when we confirm all repairs are complete
We involved additional teams in resolving this issue and we also took measures to mitigate the impact of this incident as much as possible.
We observe increased amount of errors coming from WMP regarding license adjustments. We are investigating.
Service has been restored. In case you are still experiencing any issues, please contact our technical support.
WMP temporarily is not accessible due to investigation work on it. This indirectly affects multiple services, mostly it affected that requesting new licenses is impossible. We are doing our best to fix this issue ASAP.
We involved additional teams in resolving this issue and we also took measures to mitigate the impact of this incident as much as possible.
Wildix will be performing general maintenance of DNS services. During this maintenance window (17/12), we expect to see zero periods of service degradation. We are performing this operation to improve our overall services’ reliability and quality. If you have any questions, please, do not hesitate to reach out to us via our Tech Support teams.
Note that after the migration, it will be impossible to reach PBX using its serial number in FQDN, e.g. 221123456789.wildixin.com.
UPD: Maintenance completed
We detected a potential vulnerability in the Zoho integration which will be disabled for the moment.
AWS is having some issues in the US East regions, which are affecting our Cloud PBXs in these areas. We are working with AWS to reduce the impact to a minimum.
We're investigating the degraded performance of Service for US region. Our team is currently investigating this issue.
Some users may be logged out during 13:05-13:35 UTC due to the failed release of the internal component.
The service of authorization users with Wildix PBX has been restored.
In case you are still experiencing any issues please reconnect to Wildix PBX at the profile menu.
We’re experiencing a service outage with Portal. Our team is currently working to restore the service. Portal users may be affected.
We're investigating the degraded performance of multiple backend components. WMP, SSL certificates renewal, and PBX renaming proceeded with delays or failures
The performance degradation issues of multiple backend components have been solved. If you are still experiencing any issues, please contact our technical support.
We involved additional teams in resolving this issue and we also took measures to mitigate the impact of this incident as much as possible.