All systems are operational

Past Incidents

Saturday 11th March 2023

Kite Scheduled maintenance on the Kite service

We will be performing scheduled maintenance on the Kite service on 2023-03-11

Start time: 05:00 UTC

Expected completion time: 05:30 UTC

During this time service will be unavailable.

  • Maintenance work has been successfully completed.

    • Friday 10th March 2023

    CLASSOUND Scheduled maintenance on the CLASSOUND SMS service

    We will be performing scheduled maintenance on the CLASSOUND SMS service on 2023-03-10

    Start time: 09:00 UTC

    Expected completion time: 09:30 UTC

    During this time some services might be temporarily unavailable.

  • Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

    • Wednesday 8th March 2023

    CLASSOUND CLASSOUND USA/Canada 2-way SMS maintenance

    CLASSOUND SMS downstream vendor will be performing maintenance that will potentially affect the SMS messaging platform. During the maintenance window, CLASSOUND customers may experience a delay in the delivery of inbound and outbound SMS messages.

  • Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

    • Friday 24th February 2023

    Upgrade Service Upgrade service partial outage

    We’re currently experiencing degraded performance issues with Upgrade service. Our team is working to restore normal performance levels.

  • Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

    • Tuesday 21st February 2023

    Portal Portal partial outage

    We’re currently experiencing degraded performance issues with Portal. Some users may be not able to make license changes. Our team is working to restore normal performance levels.

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.

    • Friday 10th February 2023

    Kite Scheduled maintenance on the Kite service

    We will be performing scheduled maintenance on the Kite service on 2023-02-10

    Start time: 21:00 UTC

    Expected completion time: 21:20 UTC

    During this time service will be unavailable.

  • Maintenance work has been successfully completed.

    • Saturday 28th January 2023

    Wizyconf Scheduled maintenance on the Videoconference service

    We will be performing scheduled maintenance on the Videoconference service on 2023-01-28

    Start time: 08:00 UTC

    Expected completion time: 09:00 UTC

    During this time service will be unavailable.

  • Maintenance work has been successfully completed.

    • Friday 13th January 2023

    Certificate Service Certificate service partial outage

    We’re currently experiencing degraded performance issues with Certificate service. Our team is working to restore normal performance levels.

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.

    • Wednesday 11th January 2023

    Remote Support Remote support to PBX from WMP

    We observe an increased amount of errors coming from the Remote support service. We are investigating.

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.

    • Monday 9th January 2023

    CLASSOUND Increased number of failed calls

    We are observing an increased number of failed calls and currently working on this issue.

  • January 9, at 10:35 CET CLASSOUND Service faced critical call routing issues because of a wrong configuration inserted by human error that caused routing errors in the production clusters.

    Recovery of 100 % of incoming routes and 95 % of outgoing routes was achieved by 13:20 CET. 5% of the remaining outgoing routes were restored by 16:30 CET.

    The configuration issue was not detected on the stage clusters due to a failure of auto-tests. All necessary improvements are being applied to auto-tests and release procedures to prevent a similar situation from happening in the future.

  • Service has been restored. Recovery of 100 % of incoming routes and 95 % of outgoing routes was achieved by 11:20 GMT, 5 % of remaining outgoing routes was restored by 14:30 GMT. In case you are still experiencing any issues, please contact our technical support.

  • We have observed service recovery and finalizing repairs. This incident will be resolved when we confirm all repairs are complete

  • We involved additional teams in resolving this issue and we also took measures to mitigate the impact of this incident as much as possible.

    • Thursday 29th December 2022

    Portal Portal

    We observe increased amount of errors coming from WMP regarding license adjustments. We are investigating.

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.

  • WMP temporarily is not accessible due to investigation work on it. This indirectly affects multiple services, mostly it affected that requesting new licenses is impossible. We are doing our best to fix this issue ASAP.

  • We involved additional teams in resolving this issue and we also took measures to mitigate the impact of this incident as much as possible.

    • Saturday 17th December 2022

    DNS Scheduled maintenance on DNS

    Wildix will be performing general maintenance of DNS services. During this maintenance window (17/12), we expect to see zero periods of service degradation. We are performing this operation to improve our overall services’ reliability and quality. If you have any questions, please, do not hesitate to reach out to us via our Tech Support teams.

    Note that after the migration, it will be impossible to reach PBX using its serial number in FQDN, e.g. 221123456789.wildixin.com.

    UPD: Maintenance completed

    Friday 16th December 2022

    Phonebridge Zoho integration potential vulnerability

    We detected a potential vulnerability in the Zoho integration which will be disabled for the moment.

  • Case has been resolved. Kindly contact technical support in case you face any performance issues with Zoho service.

  • Due to emergency maintenance following the potential vulnerability in the Zoho integration, PBXs involved might become unavailable for a few seconds during the next hour.

    • Wednesday 14th December 2022

    Wizyconf Wizyconf partial outage

    We’re currently experiencing degraded performance issues with Wizyconf service. Our team is working to restore normal performance levels.

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.

    • Wednesday 7th December 2022

    CLASSOUND Partial Germany incoming calls issue

    We’re currently experiencing partial issues with incoming calls in Germany. Our team is working to restore normal performance levels.

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.

    • Tuesday 6th December 2022

    Portal Portal partial outage

    We’re experiencing a high number of error messages during the license adjustments process. Our team is currently investigating this issue.

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.

    • Monday 5th December 2022

    Connectivity issue for Cloud PBXs in US East regions

    AWS is having some issues in the US East regions, which are affecting our Cloud PBXs in these areas. We are working with AWS to reduce the impact to a minimum.

  • Internet connectivity issue for the us-east-2 region has resolved at 09:06 PM UTC. In case you are still experiencing any issues, please contact our technical support.

    • Friday 2nd December 2022

    Portal Portal e-mails

    We observe some errors about e-mail sending from WMP. We are investigating.

  • The issue has been resolved

    • Monday 28th November 2022

    Portal Portal outage

    We are experiencing a service outage with the Portal website. Our team is currently working to restore the service.

  • Service has been restored. Please get in touch with our support team if you are still experiencing any issues.

    • Saturday 19th November 2022

    DNS Scheduled maintenance on DNS

    We will be performing scheduled maintenance on DNS service on 2022-11-19.

  • This maintenance is being rescheduled for a different date. Thank you for your understanding and apologize for any inconvenience.

    • Monday 7th November 2022

    Wizyconf Wizyconf performance Issues for US region

    We're investigating the degraded performance of Service for US region. Our team is currently investigating this issue.

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.

  • We involved additional teams in resolving this issue and we also took measures to mitigate the impact of this incident as much as possible.

    • Wednesday 2nd November 2022

    Chats and Presence x-bees user's authorization with Wildix PBX

    Some users may be logged out during 13:05-13:35 UTC due to the failed release of the internal component.

    The service of authorization users with Wildix PBX has been restored.

    In case you are still experiencing any issues please reconnect to Wildix PBX at the profile menu.

    Wednesday 26th October 2022

    Portal Portal major outage

    We’re experiencing a service outage with Portal. Our team is currently working to restore the service. Portal users may be affected.

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.

  • We involved additional teams in resolving this issue and we also took measures to mitigate the impact of this incident as much as possible.

    • Monday 17th October 2022

    Multiple components experience degraded performance

    We're investigating the degraded performance of multiple backend components. WMP, SSL certificates renewal, and PBX renaming proceeded with delays or failures

  • The performance degradation issues of multiple backend components have been solved. If you are still experiencing any issues, please contact our technical support.

  • We involved additional teams in resolving this issue and we also took measures to mitigate the impact of this incident as much as possible.

    • Tuesday 4th October 2022

    CLASSOUND CLASSOUND partial outage

    We experienced degraded performance issues with the upstream provider for Italy and France CLASSOUND destinations between 9:20 - 9:45 GMT. Service has been restored. If you are still experiencing any issues, please contact our technical support.

    File Sharing Scheduled maintenance on File Sharing service

    We will be performing scheduled maintenance on File Sharing on 2022-10-04 06:00 AM UTC. During this time service might be temporarily unavailable.

    Wednesday 21st September 2022

    CLASSOUND CLASSOUND partial outage

    We’re experienced degraded performance issues with CLASSOUND Germany supplier between 8:40 - 9:00 GMT. Service has been restored. In case you are still experiencing any issues, please contact our technical support.