We’re currently experiencing degraded performance issues with Upgrade service. Our team is working to restore normal performance levels.
Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.
Tuesday 21st February 2023
PortalPortal partial outage
We’re currently experiencing degraded performance issues with Portal. Some users may be not able to make license changes. Our team is working to restore normal performance levels.
Service has been restored. In case you are still experiencing any issues, please contact our technical support.
Friday 10th February 2023
KiteScheduled maintenance on the Kite service
We will be performing scheduled maintenance on the Kite service on 2023-02-10
Start time: 21:00 UTC
Expected completion time: 21:20 UTC
During this time service will be unavailable.
Maintenance work has been successfully completed.
Saturday 28th January 2023
WizyconfScheduled maintenance on the Videoconference service
We will be performing scheduled maintenance on the Videoconference service on 2023-01-28
Start time: 08:00 UTC
Expected completion time: 09:00 UTC
During this time service will be unavailable.
Maintenance work has been successfully completed.
Friday 13th January 2023
Certificate ServiceCertificate service partial outage
We’re currently experiencing degraded performance issues with Certificate service. Our team is working to restore normal performance levels.
Service has been restored. In case you are still experiencing any issues, please contact our technical support.
Wednesday 11th January 2023
Remote SupportRemote support to PBX from WMP
We observe an increased amount of errors coming from the Remote support service.
We are investigating.
Service has been restored. In case you are still experiencing any issues, please contact our technical support.
Monday 9th January 2023
CLASSOUNDIncreased number of failed calls
We are observing an increased number of failed calls and currently working on this issue.
January 9, at 10:35 CET CLASSOUND Service faced critical call routing issues because of a wrong configuration inserted by human error that caused routing errors in the production clusters.
Recovery of 100 % of incoming routes and 95 % of outgoing routes was achieved by 13:20 CET. 5% of the remaining outgoing routes were restored by 16:30 CET.
The configuration issue was not detected on the stage clusters due to a failure of auto-tests. All necessary improvements are being applied to auto-tests and release procedures to prevent a similar situation from happening in the future.
Service has been restored.
Recovery of 100 % of incoming routes and 95 % of outgoing routes was achieved by 11:20 GMT, 5 % of remaining outgoing routes was restored by 14:30 GMT.
In case you are still experiencing any issues, please contact our technical support.
We have observed service recovery and finalizing repairs. This incident will be resolved when we confirm all repairs are complete
We involved additional teams in resolving this issue and we also took measures to mitigate the impact of this incident as much as possible.
