All systems are operational

Past Incidents

Monday 7th November 2022

Wizyconf Wizyconf performance Issues for US region

We're investigating the degraded performance of Service for US region. Our team is currently investigating this issue.

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.

  • We involved additional teams in resolving this issue and we also took measures to mitigate the impact of this incident as much as possible.

    • Wednesday 2nd November 2022

    Chats and Presence x-bees user's authorization with Wildix PBX

    Some users may be logged out during 13:05-13:35 UTC due to the failed release of the internal component.

    The service of authorization users with Wildix PBX has been restored.

    In case you are still experiencing any issues please reconnect to Wildix PBX at the profile menu.

    Wednesday 26th October 2022

    Portal Portal major outage

    We’re experiencing a service outage with Portal. Our team is currently working to restore the service. Portal users may be affected.

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.

  • We involved additional teams in resolving this issue and we also took measures to mitigate the impact of this incident as much as possible.

    • Monday 17th October 2022

    Multiple components experience degraded performance

    We're investigating the degraded performance of multiple backend components. WMP, SSL certificates renewal, and PBX renaming proceeded with delays or failures

  • The performance degradation issues of multiple backend components have been solved. If you are still experiencing any issues, please contact our technical support.

  • We involved additional teams in resolving this issue and we also took measures to mitigate the impact of this incident as much as possible.

    • Tuesday 4th October 2022

    CLASSOUND CLASSOUND partial outage

    We experienced degraded performance issues with the upstream provider for Italy and France CLASSOUND destinations between 9:20 - 9:45 GMT. Service has been restored. If you are still experiencing any issues, please contact our technical support.

    File Sharing Scheduled maintenance on File Sharing service

    We will be performing scheduled maintenance on File Sharing on 2022-10-04 06:00 AM UTC. During this time service might be temporarily unavailable.

    Wednesday 21st September 2022

    CLASSOUND CLASSOUND partial outage

    We’re experienced degraded performance issues with CLASSOUND Germany supplier between 8:40 - 9:00 GMT. Service has been restored. In case you are still experiencing any issues, please contact our technical support.

    Friday 2nd September 2022

    Portal Portal maintenance

    We observe slight degradation in Portal performance. We are investigating the issue.

  • Portal is operational

    • Tuesday 16th August 2022

    Website Website

    We performing maintenance on Websites. During the next 20 minutes, the website will be unavailable.

  • Maintenance work has been successfully completed.

    • Monday 15th August 2022

    Portal New PBX creation process failures

    We’re experiencing a high number of error messages during the PBX creation process. Our team is currently investigating this issue.

  • Service has been restored. In case you are still experiencing any issues, please contact our Customer care support.

    • Friday 22nd July 2022

    Upgrade Service Upgrade service outage

    We’re experiencing a service outage with Upgrade service. Our team is currently working to restore the service.

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.

    • Thursday 14th July 2022

    Certificate Service SSL Certification Service performance issues

    We’re currently experiencing degraded performance issues with SSL Certification Service. Our team is working to restore normal performance levels.

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.

    • Sunday 10th July 2022

    Connectivity issue for Cloud PBXs in single Availability Zone in London region

    AWS are having some issues in the London region, which are affecting our Cloud PBXs in this zone. We are working with AWS to reduce the impact to a minimum.

  • We starting to see recovery for impaired Cloud PBXs. At this stage, the vast majority of PBXs have recovered and we continue to work on the instances that are still affected

    • Thursday 30th June 2022

    Portal Portal partial outage

    We’re currently experiencing degraded performance issues with Licenses reload service. Our team is working to restore normal performance levels.

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.

    • Tuesday 21st June 2022

    Namelookup Scheduled maintenance on Namelookup

    We will be performing scheduled maintenance on Namelookup on 2022-06-21 10:00 AM UTC. During this time some services might be temporarily unavailable.

  • Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

    • Monday 20th June 2022

    Kite Scheduled maintenance on Kite

    We will be performing scheduled maintenance on Kite. on 2022.06.20 21:00 - 2022.06.20 21:05 UTC. During this time some services might be temporarily unavailable.

  • Maintenance works are finished. Service is operational

    • Tuesday 14th June 2022

    Speech-to-Text Scheduled maintenance on Speech-to-Text

    We will be performing scheduled maintenance on Speech-to-Text
    on 2022.06.14 06:00 - 2022.06.14 06:20 UTC.
    During this time some services might be temporarily unavailable.

  • Service is operational

    • Tuesday 31st May 2022

    Portal Portal service partial outage

    We’re currently experiencing degraded performance issues with the Portal service. Our team is working to restore normal performance levels.

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support

    • Saturday 28th May 2022

    Upgrade Service Upgrade service partial outage

    We’re currently experiencing degraded performance issues with Upgrade service. Our team is working to restore normal performance levels.

    Tuesday 24th May 2022

    Certificate Service Certificate service partial outage

    We’re currently experiencing degraded performance issues with Certificate service . Our team is working to restore normal performance levels.

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.

    • Wednesday 18th May 2022

    Push Scheduled maintenance on Push service

    We will be performing scheduled maintenance on Push service on 18.05.2022, 06:30 - 06:35 UTC During this time some services might be temporarily unavailable.

  • Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.