All systems are operational

Stickied Incidents

Tuesday 1st July 2025

Cloud Analytics Cloud Analytics Maintenance

The Cloud Analytics service will be unavailable due to scheduled maintenance from Wednesday, 2 July 2025, 21:00 UTC to Thursday, 3 July 2025, 01:00 UTC

  • The scheduled maintenance for the Cloud Analytics service has been rescheduled to Tuesday, 8 July 2025, 21:00 UTC to Wednesday, 9 July 2025, 01:00 UTC.

    • Tuesday 10th June 2025

    Portal Maintenance on Portal

    We will be performing scheduled maintenance on Portal on Wednesday, 2025-06-11, 05:40 - 06:00 AM UTC time. During this time service could be temporarily unavailable

    Saturday 7th June 2025

    CLASSOUND CLASSOUND Partial Outage

    We’re currently investigating reports of a potential service interruption with Classound

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.

  • We are experiencing a partial CLASSOUND outage. Some PBX systems may encounter issues with outbound calls due to authorization errors. Our technical team is actively working to resolve the problem.

    • Past Incidents

    Thursday 14th July 2022

    Certificate Service SSL Certification Service performance issues

    We’re currently experiencing degraded performance issues with SSL Certification Service. Our team is working to restore normal performance levels.

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.

    • Sunday 10th July 2022

    Connectivity issue for Cloud PBXs in single Availability Zone in London region

    AWS are having some issues in the London region, which are affecting our Cloud PBXs in this zone. We are working with AWS to reduce the impact to a minimum.

  • We starting to see recovery for impaired Cloud PBXs. At this stage, the vast majority of PBXs have recovered and we continue to work on the instances that are still affected

    • Thursday 30th June 2022

    Portal Portal partial outage

    We’re currently experiencing degraded performance issues with Licenses reload service. Our team is working to restore normal performance levels.

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.

    • Tuesday 21st June 2022

    Namelookup Scheduled maintenance on Namelookup

    We will be performing scheduled maintenance on Namelookup on 2022-06-21 10:00 AM UTC. During this time some services might be temporarily unavailable.

  • Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

    • Monday 20th June 2022

    Kite Scheduled maintenance on Kite

    We will be performing scheduled maintenance on Kite. on 2022.06.20 21:00 - 2022.06.20 21:05 UTC. During this time some services might be temporarily unavailable.

  • Maintenance works are finished. Service is operational

    • Tuesday 14th June 2022

    Speech-to-Text Scheduled maintenance on Speech-to-Text

    We will be performing scheduled maintenance on Speech-to-Text
    on 2022.06.14 06:00 - 2022.06.14 06:20 UTC.
    During this time some services might be temporarily unavailable.

  • Service is operational

    • Tuesday 31st May 2022

    Portal Portal service partial outage

    We’re currently experiencing degraded performance issues with the Portal service. Our team is working to restore normal performance levels.

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support

    • Saturday 28th May 2022

    Upgrade Service Upgrade service partial outage

    We’re currently experiencing degraded performance issues with Upgrade service. Our team is working to restore normal performance levels.

    Tuesday 24th May 2022

    Certificate Service Certificate service partial outage

    We’re currently experiencing degraded performance issues with Certificate service . Our team is working to restore normal performance levels.

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.

    • Wednesday 18th May 2022

    Push Scheduled maintenance on Push service

    We will be performing scheduled maintenance on Push service on 18.05.2022, 06:30 - 06:35 UTC During this time some services might be temporarily unavailable.

  • Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

    • Friday 29th April 2022

    Kite Scheduled maintenance on Kite service

    We will be performing scheduled maintenance on the Kite service on 2022-04-29

    Start time: 06:00 UTC

    Expected completion time: 06:10 UTC

    During this time service will be unavailable.

    Monday 25th April 2022

    CLASSOUND New orders of the CLASSOUND service is not accepting via the WMP.

    Due to the internal DB migration, the CLASSOUND service is not accepting new orders via the WMP.

    Please use the next Order Form: https://wildix.com/classoundform

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.

    • Wednesday 20th April 2022

    Certificate Service Certificate service partial outage

    We’re currently experiencing degraded performance issues with Certificate service. Our team is working to restore normal performance levels.

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.

    • Friday 8th April 2022

    Authorization Scheduled maintenance on Authorization service

    We will be performing scheduled maintenance on the Authorization service on 2022-04-09

    Start time: 06:00 UTC

    Expected completion time: 06:20 UTC

    During this time service will be unavailable.

  • Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

    • WizyWebinar Wizywebinar partial outage

    We’re currently experiencing degraded performance issues with the Wizywebinar service. Our team is working to restore normal performance levels.

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.

    • Tuesday 5th April 2022

    Certificate Service SSL Certification Service performance issues

    We’re currently experiencing degraded performance issues with SSL Certification Service. Our team is working to restore normal performance levels.

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.

    • CLASSOUND CLASSOUND partial outage

    We’re currently experiencing degraded performance issues with in/out bound traffic in UK, FR, DE using CLASSOUND service. Our team is working to restore normal performance levels.

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.

    • Speech-to-Text Scheduled maintenance on Speech-to-Text service

    We will be performing scheduled maintenance on the Speech-to-Text service on 2022-04-05

    Start time: 05:30 UTC

    Expected completion time: 06:00 UTC

    During this time service will be unavailable.

  • Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

    • Thursday 31st March 2022

    Website Website performance issues

    We are experiencing a performance issue with our main website (wildix.com). Our team is working on it.

  • The website is operational.

    • Thursday 24th March 2022

    Phonebridge Scheduled maintenance on Phonebridge service

    We will be performing scheduled maintenance on the Phonebridge service on 2022-03-24

    Start time: 06:30 UTC

    Expected completion time: 07:00 UTC

    During this time service might be unavailable.

    Authorization Scheduled maintenance on Authorization service

    We will be performing scheduled maintenance on the Authorization service on 2022-03-24

    Start time: 06:30 UTC

    Expected completion time: 07:00 UTC

    During this time service might be unavailable.

    Thursday 10th March 2022

    CLASSOUND CLASSOUND: Germany phone numbers

    CLASSOUND service is experiencing issues with calls towards Germany phone numbers. We are investigating the cause.

  • Service is operational

    • Monday 14th February 2022

    Portal Portal performance issues

    We observe an increased error rates in some of the Portal's operation processes. Our team is investigating the issue

  • Portal is operational

    • Friday 21st January 2022

    Portal outage

    Today between 08:30-09:20 GMT there was an outage of the Portal. We have found the root of the issue. Now the service works properly.

    Thursday 20th January 2022

    CLASSOUND CLASSOUND partial outage

    Lost connection with local Service Provider in UK from 09:20 to 10:00 UTC