Wildix

Some systems are experiencing issues.

Last updated 23 hours ago
    • Chats and Presence

      Real-time messaging and user presence status

      Operational
    • Conferences

      Audio, video, and screen-sharing meeting rooms

      Operational
    • Kite

      WebRTC communication tool for external visitors

      Operational
    • Website

      Wildix corporate websites (wildix.com, x-bees.com, x-hoppers.com)

      Operational
    • Salesforce Partner Community

      Website to manage business operations (bewildix.com)

      Operational
    • Wildix Portal

      Legacy management platform (my.wildix.com)

      Operational
    • Announcements

      Partial outage
    • Cloud PBXs

      Cloud based PBXs hosted by Wildix

      Operational
    • Cloud Analytics

      The data aggregation and reporting engine that provides historical statistics on call volumes, and queue performance

      Operational
    • Live view

      Real-time active calls, conferences, chats, services (queues) monitoring

      Operational
    • Revenue Intelligence

      AI-powered intelligence platform that transforms customer conversations into actionable insights

      Operational
    • DNS

      Global routing for Wildix service domains

      Operational
    • Chat AI agents

      AI Chatbots

      Operational
    • Voice AI agents

      AI Voicebots

      Operational
    • CLASSOUND

      Wildix SIP trunk service

      Operational
    • Company Data Storage

      Storage of all company data (call and conference recordings, transcriptions, chat attachments, voicemails, etc.)

      Operational
    • Authorization

      Central authentication layer, Single Sign-On (SSO), and identity management system used to access all Wildix platforms

      Operational
    • Notifications

      Push and Emails notifications

      Operational
    • Wilma

      AI-powered sales companion who enhances and automates real-time interactions across all Wildix platforms

      Operational
    • Wildix Provisioning Service

      Automatic provisioning for hardware devices

      Operational
    • PBX Upgrade Service

      Operational
    • Remote Support

      Secure access infrastructure for remote (HW/VM) PBX troubleshooting

      Operational
    • PBX Certificate Service

      SSL/TLS certificate renewal service for PBXs

      Operational
    • Speech-to-Text

      Speech-to-Text transcription service

      Operational
    • Text-to-Speech

      Text-to-Speech audio generation service

      Operational
    • Zoho Integration Service

      Middleware for Wildix-Zoho CRM synchronization

      Operational
    • Wildix Integrations Hub

      Operational
    • Wizyconf Conferences

      Video conference service

      Operational
    • Group Chats

      Multi-user chats service

      Operational
    • Screen Sharing

      Desktop screen-sharing

      Operational
    • Geolocation

      User geolocation status

      Operational
    • Legacy Kite

      WebRTC communication tool for external visitors. Service will become EOL 2026.12.31

      Operational
    • File Sharing

      Chat file sharing service

      Operational
    • URL Preview

      Chat URL preview service

      Operational

Past incidents

Identified
Affected Components: Announcements

Identified

18 hours ago 2026-10-21 23:43 UTC

Update – PHP vulnerabilities CVE-2026-109618 and CVE-2026-109619

Most cloud PBXs have now been updated with the patched PHP versions. A small number remain, and our team is handling them individually. No action is required from partners for cloud PBXs.

All Wildix cloud services remain fully operational.

On-premise PBXs without auto-upgrade enabled should be updated as soon as possible, if this hasn’t been done already.

Identified

20 hours ago 2026-10-21 21:32 UTC

Update – PHP vulnerabilities CVE-2026-109618 and CVE-2026-109619

All Wildix cloud services have been updated with the patched PHP versions and are fully operational, including Legacy Kite, Legacy File Sharing, Zoho Integration Service and Wildix Integrations Hub. The rollout to cloud PBXs is in progress. No action is required from partners.

On-premise PBXs without auto-upgrade enabled should be updated as soon as possible, if this hasn’t been done already.

We will post a final update once the cloud PBX rollout is complete.

Identified

1 day ago 2026-10-21 17:54 UTC

Update – PHP vulnerabilities CVE-2026-109618 and CVE-2026-109619

On 21 October 2026, the PHP project disclosed two critical vulnerabilities in the PHP runtime, CVE-2026-109618 and CVE-2026-109619 (CVSS 4.0: 9.2). Both could allow remote code execution without authentication. PHP has released fixed versions 8.5.12, 8.4.27, 8.3.36 and 8.2.35. PHP’s advisory: https://www.php.net/archive/2026.php#2026-10-21-5

Wildix PBX

Supported PBX versions run on PHP 8.2 (WMS 6 and WMS 7 up to 7.08) and 8.4 (WMS 7.09 and later). Patched packages for on-premise PBXs are available in all Wildix repositories.

• Cloud PBXs: The update is being rolled out by Wildix. No action is required from partners. We will post an update here once the rollout is complete.

• On-premise PBXs with auto-upgrade enabled will receive the update automatically.

• On-premise PBXs without auto-upgrade must be updated manually as soon as possible.

• PBXs on versions older than WMS 6 must be upgraded to WMS 6 or WMS 7 as soon as possible.

Wildix services Our teams are applying the patched version across our infrastructure.

As a precaution, the following services have been taken offline until patching is complete:

•Legacy Kite •Legacy File Sharing •Zoho Integration Service •Wildix Integrations Hub

Other PBX features are not affected by this maintenance.

We will post further updates here as services are restored.

Reported

1 day ago 2026-10-21 12:39 UTC

We are carrying out urgent security work following the disclosure of vulnerabilities affecting certain PHP-based services. As a precaution, access to some Wildix services may be temporarily unavailable while we apply protective measures and investigate potential exposure. We will post further updates here as work progresses and we can confirm the impact and recovery timelines.

For more information about this vulnerability, please refer to the CERT-EU security advisory: https://cert.europa.eu/publications/security-advisories/2026-018

1 day ago 2026-10-21 17:37 UTC
Fixed
Affected Components: Wildix Integrations Hub

Fixed

23 hours ago 2026-10-21 18:58 UTC

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

Reported

1 day ago 2026-10-21 17:37 UTC

Wildix Integrations Hub has been taken offline as a precaution following the disclosure of critical PHP vulnerabilities CVE-2026-109618 and CVE-2026-109619 (known as PHP2Shell). We know this interrupts any workflows that depend on the integrations, and we’re sorry for the disruption. We concluded that keeping the service offline until the fixes are applied is necessary to protect your data and our infrastructure.

While the service is offline, integrations configured through Wildix Integrations Hub will not sync or run. Other PBX features are not affected.

We expect the service to be available again later today and will post an update here as soon as it is restored.

For details on the vulnerabilities, see PHP’s security advisory: https://www.php.net/archive/2026.php#2026-10-21-5

1 day ago 2026-10-21 08:29 UTC
Fixed

Fixed

1 day ago 2026-10-21 09:14 UTC

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

Reported

1 day ago 2026-10-21 08:29 UTC

We are currently experiencing degraded performance affecting the Push service. Our team is investigating the issue and working to restore normal service performance.

6 days ago 2026-10-16 10:48 UTC
Fixed

Fixed

5 days ago 2026-10-17 08:09 UTC

Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

Reported

6 days ago 2026-10-16 10:48 UTC

We will be performing scheduled maintenance on Wizyconf Conferences on 17-10-2026 07:00-08:00 UTC timezone During this time some services might be temporarily unavailable.

2 weeks ago 2026-10-03 03:00 UTC
Fixed
Affected Components: Company Data Storage

Fixed

2 weeks ago 2026-10-03 07:36 UTC

Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

Reported

2 weeks ago 2026-10-03 03:00 UTC

The CDS service will be unavailable due to scheduled maintenance on Saturday, October 3, 2026, from 06:00 AM UTC to 07:00 AM UTC.

3 weeks ago 2026-10-01 07:36 UTC
Fixed
Affected Components: Cloud PBXs

Fixed

3 weeks ago 2026-10-01 08:26 UTC

The increased error trend from PBXs has been resolved. Services are operating normally again.

Reported

3 weeks ago 2026-10-01 07:36 UTC

We are currently seeing a small increase in the number of errors from PBXs. Our team is investigating the issue and working to restore normal service.

We will provide further updates as soon as possible.

3 weeks ago 2026-09-30 15:00 UTC
Fixed
Affected Components: Authorization

Fixed

3 weeks ago 2026-10-01 08:31 UTC

Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

Reported

3 weeks ago 2026-09-30 15:00 UTC

We will be performing maintenance on the x-bees OIDC login service today from 15:00 to 15:30 UTC.

1 month ago 2026-09-22 11:10 UTC
Fixed
Affected Components: Chat AI agents

Fixed

1 month ago 2026-09-22 12:52 UTC

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

Reported

1 month ago 2026-09-22 11:10 UTC

We are currently experiencing an issue affecting Chat AI Agents. Our team is investigating the root cause and working to restore normal service. We will provide further updates as more information becomes available.

Affected Components: Cloud PBXs

Fixed

1 month ago 2026-09-19 21:29 UTC

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

Reported

1 month ago 2026-09-19 20:57 UTC

We are experiencing performance issues with the cloud PBXs in the Milam region.

1 month ago 2026-09-16 08:20 UTC
Fixed
Affected Components: Salesforce Partner Community

Fixed

1 month ago 2026-09-16 19:13 UTC

Salesforce Partner Community service has been restored and is operating normally. This incident is now resolved.

Watching

1 month ago 2026-09-16 10:34 UTC

Salesforce is currently experiencing another service disruption. We are monitoring the situation and will provide further updates as they become available.

Investigating

1 month ago 2026-09-16 08:39 UTC

Service has been restored and is currently operating normally. If you experience any problems, please contact our Technical Support team.

Reported

1 month ago 2026-09-16 08:20 UTC

Salesforce Partner Community is currently experiencing an outage. We will provide updates as soon as more information is available.

Fixed
Affected Components: Wildix Integrations Hub

Fixed

1 month ago 2026-09-15 02:53 UTC

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

Investigating

1 month ago 2026-09-14 17:38 UTC

The issue affects the functionality of both 'Google Calendar' and not working 'Presence'. The issue is under investigation.

Reported

1 month ago 2026-09-14 14:56 UTC

We are currently experiencing performance issues with the Microsoft Teams Presence integration. Our team is investigating the root cause.

1 month ago 2026-09-10 11:48 UTC
Fixed

Fixed

1 month ago 2026-09-10 16:50 UTC

Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

Reported

1 month ago 2026-09-10 11:48 UTC

We will be performing scheduled maintenance on TTS services on 10.09.2026 16:00-17:00 UTC timezone During this time some services might be temporarily unavailable.

Fixed
Affected Components: Text-to-Speech

Fixed

1 month ago 2026-09-10 11:34 UTC

Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

Reported

1 month ago 2026-09-10 07:33 UTC

We will be performing scheduled maintenance on TTS, and Geolocation services on 10.09.2026 11:00-12:00 UTC timezone During this time some services might be temporarily unavailable.

Fixed

1 month ago 2026-09-10 07:29 UTC

Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

Reported

1 month ago 2026-09-09 13:30 UTC

We will be performing scheduled maintenance on TTS, STT, URL preview, Authorization and Geolocation services on 10.09.2026 06:00-07:00 UTC timezone During this time some services might be temporarily unavailable.

1 month ago 2026-09-02 09:04 UTC
Fixed
Affected Components: Wizyconf Conferences

Fixed

1 month ago 2026-09-05 08:35 UTC

Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

Reported

1 month ago 2026-09-02 09:04 UTC

We will be performing scheduled maintenance on Wizyconf Conferences on 05.09.2026 07:00-08:00 UTC time zone During this time some services might be temporarily unavailable.