All systems are operational

Stickied Incidents

Tuesday 1st July 2025

Cloud Analytics Cloud Analytics Maintenance

The Cloud Analytics service will be unavailable due to scheduled maintenance from Wednesday, 2 July 2025, 21:00 UTC to Thursday, 3 July 2025, 01:00 UTC

  • The scheduled maintenance for the Cloud Analytics service has been rescheduled to Tuesday, 8 July 2025, 21:00 UTC to Wednesday, 9 July 2025, 01:00 UTC.

    • Tuesday 10th June 2025

    Portal Maintenance on Portal

    We will be performing scheduled maintenance on Portal on Wednesday, 2025-06-11, 05:40 - 06:00 AM UTC time. During this time service could be temporarily unavailable

    Saturday 7th June 2025

    CLASSOUND CLASSOUND Partial Outage

    We’re currently investigating reports of a potential service interruption with Classound

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.

  • We are experiencing a partial CLASSOUND outage. Some PBX systems may encounter issues with outbound calls due to authorization errors. Our technical team is actively working to resolve the problem.

    • Past Incidents

    Wednesday 17th November 2021

    CLASSOUND CLASSOUND service outage

    The underlying carrier has reported that the issues within their network that caused intermittent outbound calling issues have been resolved. All services were restored within 15 minutes.

    Wednesday 3rd November 2021

    Portal Reports service on WMP

    We are investigating issues with Reports Service and will provide updates soon.

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.

    • Wednesday 27th October 2021

    CLASSOUND Incoming calls

    We’re currently experiencing a partial outage with the CLASSOUND service. Incoming calls are affected.

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.

    • Monday 25th October 2021

    Portal Reports service on WMP

    We are investigating issues with Reports Service and will provide updates here soon.

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.

    • Wednesday 20th October 2021

    Kite Scheduled maintenance on Kite service

    We will be performing scheduled maintenance on the Kite service on 2021-10-20

    Start time: 06:00 UTC

    Expected completion time: 06:30 UTC

    During this time service will be unavailable.

    Tuesday 19th October 2021

    Kite Scheduled maintenance on Kite service

    We will be performing scheduled maintenance on the Kite service on 2021-10-19

    Start time: 05:00 UTC

    Expected completion time: 05:30 UTC

    During this time service will be unavailable.

  • Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

    • Sunday 17th October 2021

    Wizyconf Scheduled maintenance on Wizyconf service

    We will be performing scheduled maintenance on the Wizyconf service on 2021-10-17

    Start time: 09:00 UTC

    Expected completion time: 10:00 UTC

    During this time service will be unavailable.

  • Maintenance work has been successfully completed.

    • Saturday 16th October 2021

    Upgrade Service Upgrade Service partial outage

    We’re currently experiencing degraded performance issues with Upgrade Service. Our team is working to restore normal performance levels.

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.

    • Friday 15th October 2021

    Kite Scheduled maintenance on Kite service

    We will be performing scheduled maintenance on the Kite service on 2021-10-15

    Start time: 18:30 UTC

    Expected completion time: 19:00 UTC

    During this time service will be unavailable.

  • Maintenance work has been successfully completed.

    • Monday 4th October 2021

    CLASSOUND US calls and SMS

    We’re currently experiencing degraded performance issues with CLASSOUND service for US customers. SMS service and calls are affected.

  • We have observed the continued stability of the affected service. We will continue to monitor service for ongoing stability.

  • We are currently investigating an incident impacting Inbound and Outbound calling at this time. Customers may experience intermittent call failures or voice quality issues.

  • After continued services stability. We consider this incident resolved.

    • Friday 1st October 2021

    Certificate Service Scheduled maintenance on Certificate service

    We will be performing scheduled maintenance on Certificate service on 2021-10-01 19:30 - 20:00 UTC.

  • Maintenance work has been successfully completed.

    • Thursday 30th September 2021

    Wizyconf Wizyconf recorders partial outage

    We’re currently experiencing degraded performance issues with the Recording service. Our team is currently working to restore normal performance levels. Some recorders have been interrupted.

  • Service is operational.

    • Portal Investigating issues with Portal

    We are investigating issues with Portal and will provide updates here soon.

  • Portal is operational

    • WizyWebinar Scheduled maintenance on WizyWebinar

    We will be performing scheduled maintenance on WizyWebinar on 2021-09-30 10:00 UTC. During this time some services might be temporarily unavailable.

  • Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

    • Group Chats Group Chats degraded performance

    We’re currently experiencing degraded performance issues with Group Chats . Our team is working to restore normal performance levels.

  • We've identified and have implemented a fix for an issue that caused degraded performance and monitoring the continuing resolution of the disruption.

  • Wildix teams are currently investigating an incident impacting Group chats at this time. Customers may experience intermittent chats issues. All teams are actively engaged.

    • Tuesday 28th September 2021

    Helpdesk Scheduled maintenance on Helpdesk service

    We will be performing scheduled maintenance on Helpdesk service on 2021-09-28

    Start time: 05:30 UTC

    Expected completion time: 05:40 UTC

    During this time service will be unavailable.

  • Maintenance work has been successfully completed.

    • Text-to-Speech Scheduled maintenance on TTS service

    We will be performing scheduled maintenance on Text-to-Speech service on 2021-09-28

    Start time: 04:30 UTC

    Expected completion time: 04:40 UTC

  • Maintenance work has been successfully completed.

    • Monday 27th September 2021

    CLASSOUND US Inbound calls and SMS

    We’re currently experiencing degraded performance issues with CLASSOUND service for US customers. SMS service and Inbound calls are affected.

  • After continued services stability. We consider this incident resolved.

  • We have observed the continued stability of affected services. We will continue to monitor services for ongoing stability.

    • Friday 17th September 2021

    Kite Scheduled maintenance on the Kite service

    We will be performing scheduled maintenance on the Kite service on 2021-09-17

    Start time: 04:30 UTC

    Expected completion time: 04:40 UTC

    During this time service might be temporarily unavailable.

  • Maintenance work has been successfully completed.

    • Thursday 16th September 2021

    Authorization Scheduled maintenance on Authorization service

    We will be performing scheduled maintenance on the Authorization service on 2021-09-16

    Start time: 16:00 UTC

    Expected completion time: 16:10 UTC

    This will be applied as a rolling restart. No downtime is expected.

  • Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

    • Wednesday 15th September 2021

    Group Chats Group Chats partial outage

    We’re currently experiencing degraded performance issues with Group Chats. Our team is working to restore normal performance levels.

  • We've identified and have implemented a fix for an issue that caused degraded performance and monitoring the continuing resolution of the disruption.

    • Tuesday 14th September 2021

    Group Chats Group Chats partial outage

    We’re currently experiencing degraded performance issues with Group Chats. Our team is working to restore normal performance levels.

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.

    • Portal Reports visualizations

    We’re currently experiencing degraded performance issues with WMP visualizations. Our team is working to restore normal performance levels.

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.

    • Phonebridge Scheduled maintenance on Phonebridge (Zoho integration)

    We will be performing scheduled maintenance on Phonebridge (Zoho integration) on 2021-09-14

    Start time: 06:00 UTC

    Expected completion time: 06:10 UTC

    During this time service might be temporarily unavailable.

  • Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

    • Thursday 9th September 2021

    WizyWebinar Scheduled maintenance on WizyWebinar

    We will be performing scheduled maintenance on WizyWebinar on 2021-09-09 06:00 UTC. During this time service might be temporarily unavailable.

  • Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

    • Wednesday 8th September 2021

    WizyWebinar Scheduled maintenance on WizyWebinar

    We will be performing scheduled maintenance on WizyWebinar on 2021-09-08 4:00 UTC. During this time some services might be temporarily unavailable.

  • Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

    • Tuesday 7th September 2021

    Wizyconf Wyzyconf short service outage

    We’re experienced a short outage with Wizyconf. Service has been restored. In case you are still experiencing any issues, please contact our technical support.

  • Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

    • Monday 6th September 2021

    Group Chats Group Chats partial outage

    We’re currently experiencing degraded performance issues with Group Chats. Our team is working to restore normal performance levels.

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.

    • Thursday 2nd September 2021

    Group Chats Group Chats partial outage

    We’re currently experiencing degraded performance issues with Group Chats. Our team is working to restore normal performance levels.

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.

    • Wednesday 1st September 2021

    Group Chats Scheduled maintenance on Group Chats

    We will be performing scheduled maintenance on Group Chats on 2021-09-01 15:15 UTC. During this time some services might be temporarily unavailable.

  • Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

    • Group Chats Group Chats partial outage

    We’re currently experiencing degraded performance issues with Group Chats. Our team is working to restore normal performance levels.

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.

    • Wednesday 18th August 2021

    Screen Sharing Investigating issues with Screen Sharing

    We’re currently experiencing degraded performance issues with Screen Sharing. Our team is working to restore normal performance levels.

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.

    • Kite Scheduled maintenance on Kite services

    We will be performing scheduled maintenance on Kite services on 2021-08-18

    Start time: 05:00 UTC

    Expected completion time: 05:10 UTC

    We are constantly working on improving the quality of our services.

    Thank you for your understanding.

  • Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

    • Wednesday 11th August 2021

    WizyWebinar Scheduled maintenance on WizyWebinar

    We will be performing scheduled maintenance on the WizyWebinar service on 2021-08-11

    Start time: 20:00 UTC

    Expected completion time: 21:00 UTC

    During this time service might be temporarily unavailable.

  • Maintenance work has been successfully completed.

    • Thursday 5th August 2021

    WizyWebinar Scheduled maintenance on WizyWebinar

    We will be performing scheduled maintenance on the WizyWebinar service on 2021-08-05

    Start time: 19:00 UTC

    Expected completion time: 19:30 UTC

    During this time service might be temporarily unavailable.

  • Maintenance work has been successfully completed.

    • Saturday 31st July 2021

    Phonebridge Scheduled maintenance on Phonebridge (Zoho integration) service

    We will be performing scheduled maintenance on the Phonebridge service on 2021-07-31

    Start time: 05:00 UTC

    Expected completion time: 05:15 UTC

    During this time service might be temporarily unavailable.

  • Maintenance work has been successfully completed.

    • Friday 30th July 2021

    URL Preview URL Preview performance issues

    We’re currently experiencing degraded performance issues with URL Preview service. Our team is working to restore normal performance levels.

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.

    • Thursday 29th July 2021

    Group Chats Group chats partial outage

    We’re currently experiencing degraded performance issues with Group chats service. Our team is working to restore normal performance levels.

  • Service is operational

    • Push Scheduled maintenance on Push service

    We will be performing scheduled maintenance on the PUSH service on 2021-07-29

    Start time: 5:00 UTC

    Expected completion time: 5:15 UTC

    During this time service might be temporarily unavailable.

  • Maintenance work has been successfully completed.

    • Tuesday 27th July 2021

    Push Scheduled maintenance on Push service

    We will be performing scheduled maintenance on the PUSH service on 2021-07-27

    Start time: 5:00 UTC

    Expected completion time: 5:30 UTC

    During this time service might be temporarily unavailable.

  • Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

    • Thursday 22nd July 2021

    Phonebridge Scheduled maintenance on Phonebridge (Zoho integration) service

    We will be performing scheduled maintenance on the Phonebridge service on 2021-07-22

    Start time: 15:45 UTC

    Expected completion time: 16:00 UTC

    During this time service might be temporarily unavailable.

  • Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

    • Portal Partial outage Portal service

    We’re currently experiencing degraded performance issues with the Portal service. Our team is currently working to restore normal performance levels. We apologize for any inconvenience.

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.

    • Push Scheduled maintenance on Push service

    We will be performing scheduled maintenance on the PUSH service on 2021-07-22

    Start time: 5:30 UTC

    Expected completion time: 6:00 UTC

    During this time service might be temporarily unavailable.

  • Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

    • Wednesday 21st July 2021

    Phonebridge Scheduled maintenance on Phonebridge service

    We will be performing scheduled maintenance on the Phonebridge service on 2021-07-21

    Start time: 15:00 UTC

    Expected completion time: 15:10 UTC

    During this time service might be temporarily unavailable.

  • Maintenance work has been successfully completed.

    • Tuesday 20th July 2021

    Website Inaccessible web site training.wildix.com

    Dear Partners, We have ongoing issues with training.wildix.com web site and currently working on solving it. Sorry for the inconvenience.

  • Access to web site restored. In case you are still experiencing any issues, please contact our technical support.

    • Namelookup Scheduled maintenance on Namelookup

    We will be performing scheduled maintenance on Namelookup service on 2021-07-20

    Start time: 5:30 UTC

    Expected completion time: 6:00 UTC

    During this time service might be temporarily unavailable.

  • Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

    • Monday 19th July 2021

    Wizyconf Wizyconf recorders

    We’re currently experiencing degraded performance issues with the Recording service. Our team is currently working to restore normal performance levels. We apologize for any inconvenience. Some recorders have been interrupted.

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.

    • Kite Scheduled maintenance on Kite

    We will be performing scheduled maintenance on Kite service on 2021-07-19

    Start time: 13:00 UTC

    Expected completion time: 13:05 UTC

    During this time service might be temporarily unavailable.

  • Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

    • Saturday 17th July 2021

    Wizyconf Scheduled maintenance on Conference service

    We will be performing scheduled maintenance on Wizyconf service on 2021-07-17

    Start time: 7:00 UTC

    Expected completion time: 8:00 UTC

    During this time service might be temporarily unavailable.

  • Maintenance work has been successfully completed.

    • Thursday 15th July 2021

    Kite Scheduled maintenance on Kite services

    We will be performing scheduled maintenance on Kite services on 2021-07-15

    Start time: 11:00 UTC

    Expected completion time: 11:05 UTC

    We are constantly working on improving the quality of our services.

    Thank you for your understanding.

  • Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

    • Wednesday 14th July 2021

    Authorization Scheduled maintenance on Authorization service

    We will be performing scheduled maintenance on Authorization service on 2021-07-14

    Start time: 05:30 UTC

    Expected completion time: 06:00 UTC

  • Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

    • Tuesday 13th July 2021

    Connectivity issues for some PBXs in a single Availability Zone in the Frankfurt region

    We are observing connectivity issues for some PBXs in a single Availability Zone in the Frankfurt region

  • Issues with affected PBXs have been resolved.

  • We continue to work on the remaining PBXs that are still impaired as a result of this event, some of which may have experienced a reboot cycle.

  • We continue to work on some PBX that are experiencing connectivity issues. The majority of affected PBXs are back online now.

    • Monday 12th July 2021

    WizyWebinar Scheduled maintenance on WizyWebinar

    We will be performing scheduled maintenance on WizyWebinar service on 2021-07-12

    Start time: 20:30 UTC

    Expected completion time: 20:59 UTC

  • Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

    • Saturday 10th July 2021

    Wizyconf Scheduled maintenance on Conference service

    We will be performing scheduled maintenance on Wizyconf service on 2021-07-10

    Start time: 5:30 UTC

    Expected completion time: 6:00 UTC

    During this time service might be temporarily unavailable.

  • Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

    • Thursday 8th July 2021

    File Sharing Scheduled maintenance on File Sharing services

    We will be performing scheduled maintenance on File Sharing services on 2021-07-08

    Start time: 20:30 UTC

    Expected completion time: 21:00 UTC

    During this time service might be temporarily unavailable.

    We are constantly working on improving the quality of our services.

    Thank you for your understanding.

  • Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

    • Wednesday 7th July 2021

    Push Scheduled maintenance on Push service

    We will be performing scheduled maintenance on the PUSH service on 2021-07-07

    Start time: 5:00 UTC

    Expected completion time: 5:30 UTC

    During this time service might be temporarily unavailable.

  • Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

    • Tuesday 6th July 2021

    URL Preview Scheduled maintenance on URL Preview service

    We will be performing scheduled maintenance on the URL Preview service on 2021-07-06

    Start time: 15:00 UTC

    Expected completion time: 15:10 UTC

    During this time service might be temporarily unavailable.

  • Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

    • Namelookup Scheduled maintenance on Namelookup service

    We will be performing scheduled maintenance on the Namelookup service on 2021-07-06

    Start time: 15:00 UTC

    Expected completion time: 15:10 UTC

    During this time service might be temporarily unavailable.

  • Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

    • Push Scheduled maintenance on Push service

    We will be performing scheduled maintenance on PUSH service on 2021-07-06

    Start time: 5:00 UTC

    Expected completion time: 5:30 UTC

    During this time service might be temporarily unavailable.

  • Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

    • Monday 5th July 2021

    Push Push service partial outage

    We’re currently experiencing degraded performance issues with Push service. Our team is working to restore normal performance levels.

  • Service is operational.

    • Push Scheduled maintenance on Push service

    We will be performing scheduled maintenance on PUSH service on 2021-07-05

    Start time: 6:00 UTC

    Expected completion time: 6:30 UTC

    During this time service might be temporarily unavailable.

  • Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

    • Friday 2nd July 2021

    Text-to-Speech Scheduled maintenance on Text-to-Speech services

    We will be performing scheduled maintenance on Text-to-Speech services on 2021-07-02

    Start time: 5:30 UTC

    Expected completion time: 6:00 UTC

    During this time service might be temporarily unavailable.

    We are constantly working on improving the quality of our services.

    Thank you for your understanding.

  • Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

    • Thursday 1st July 2021

    Cloud PBX switching to dynamic IP

    Tonight Wildix has performed assigning dynamic IP at all Cloud PBX. You may notice a short (less than 20 min) downtime of your PBX unless a static IP address allocation for the PBX has been setup through https://my.wildix.com. Sorry for the inconvenience caused.

    Wednesday 30th June 2021

    Group Chats Group Chats degraded performance

    We’re currently experiencing degraded performance issues with group chats. Our team is currently working to restore normal performance levels. We apologize for any inconvenience.

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.

    • File Sharing Scheduled maintenance on File Sharing services

    We will be performing scheduled maintenance on File Sharing services on 2021-06-30

    Start time: 5:00 UTC

    Expected completion time: 5:15 UTC

    During this time service might be temporarily unavailable.

    We are constantly working on improving the quality of our services.

    Thank you for your understanding.

  • Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

    • Sunday 27th June 2021

    Wizyconf Scheduled maintenance on Conference services

    We will be performing scheduled maintenance on Conference services on 2021-06-27

    Start time: 7:00 UTC

    Expected completion time: 9:00 UTC

    During this time some services might be temporarily unavailable.

    We are constantly working on improving the quality of our services.

    Thank you for your understanding.

  • Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

    • Friday 25th June 2021

    Wizyconf Conference services performance issues

    We experienced degraded performance issues with Conference services. Our team restored normal performance levels. We apologise for any inconvenience. In case you are still experiencing any issues, please contact our technical support.

    Thursday 24th June 2021

    Text-to-Speech Service Failure TTS (text-to-speech)

    Dear Partners, we have ongoing issues with TTS (text-to-speech) service and currently working on solving it. Sorry for the inconvenience.

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.

    • Wednesday 23rd June 2021

    Speech-to-Text Scheduled maintenance on TTS & STT

    We will be performing scheduled maintenance on Text-to-Speech and Speech-to-Text services on 2021-06-24

    Start time: 5:30 UTC

    Expected completion time: 6:00 UTC

    During this time services will be temporarily unavailable.

  • Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

    • Sunday 20th June 2021

    Wizyconf Scheduled maintenance on Conference service

    We will be performing scheduled maintenance on Conference service.

    Start time: 07:00 UTC, 2021-06-20 Expected completion time: 08:00 UTC, 2021-06-20

    During this time some services might be temporarily unavailable.

    We are constantly working on improving the quality of our services.

    Thank you for your understanding.

  • Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

    • Wednesday 16th June 2021

    Wizyconf Wizyconf partial outage

    We’re currently experiencing degraded performance issues with Wizyconf service. Our team is currently working to restore normal performance levels. We apologize for any inconvenience.

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.

  • We’re currently experiencing degraded performance issues with Conference service. Our team is currently working to restore normal performance levels. We apologise for any inconvenience. USA and CA users may be affected.

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.

    • Tuesday 15th June 2021

    Group Chats Investigating issues with Group chats service

    We observe increased amount of incoming errors at Group chats. We are investigating issues. We will provide updates here soon.

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.

    • Helpdesk Maintenance Helpdesk (ticketing) service

    Dear Partners, We will be performing scheduled maintenance on our Helpdesk service. Start time: 05:00 UTC, 2021-06-15 Expected completion time: 05:30 UTC, 2021-06-15

  • Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

    • Thursday 10th June 2021

    Ongoing issues with some of the services

    We have ongoing connectivity issues with some of the services. Our team is working on restoring. We apologize for any inconvenience. Some users may be affected.

  • We experienced connectivity issues to some of our services. The issue has been resolved and the services is operating normally.

    Also some Cloud PBXs at Frankfurt region were restarted.

    In case you are still experiencing any issues, please contact our technical support.

    • File Sharing Maintenance File Sharing service

    Dear Partners,

    We will be performing scheduled maintenance on our File Sharing service.

    Start time: 04:00 UTC, 2021-06-10

    Expected completion time: 04:15 UTC, 2021-06-10

    During this time service might be temporarily unavailable.

  • Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

    • Wednesday 9th June 2021

    Confluence service partial outage

    We’re currently experiencing degraded performance issues with Confluence service. Our team is currently working to restore normal performance levels. We apologize for any inconvenience.

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support

    • Tuesday 8th June 2021

    Partial outage

    We’re currently experiencing degraded performance issues with Wildix services. Our team is working on restoring. We apologize for any inconvenience. Some users may be affected.

    Wednesday 2nd June 2021

    Helpdesk Investigating issues with Helpdesk

    We are investigating issues with Helpdesk and will provide updates here soon.

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.

    • Portal Nightly reboots of Cloud PBXs

    We had an issue when a majority of Cloud PBXs had nightly restarts the last few days. This issue has been identified and solved. It should not happen anymore after today's night unless you significantly change the number of licenses and your PBX will require resizing. Sorry for the inconvenience caused.

    Tuesday 1st June 2021

    Namelookup Maintenance Namelookup service

    Dear Partners,

    We will be performing scheduled maintenance on our Namelookup service.

    Start time: 10:00 UTC, 2021-06-01

    Expected completion time: 10:15 UTC, 2021-06-01

    During this time service might be temporarily unavailable.

  • Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

    • Helpdesk Maintenance Helpdesk (ticketing) service

    Dear Partners, We will be performing scheduled maintenance on our Helpdesk service. Start time: 05:00 UTC, 2021-06-01 Expected completion time: 05:30 UTC, 2021-06-01

    During this time service might be temporarily unavailable.

  • Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

    • Monday 31st May 2021

    Phonebridge Maintenance Phonebridge (Zoho integration) service

    Dear Partners, We will be performing scheduled maintenance on our Phonebridge (Zoho integration) service. Start time: 16:00 UTC, 2021-05-31

  • Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

    • Wednesday 26th May 2021

    File Sharing File Sharing service maintenance

    We will be performing scheduled maintenance on our File Sharing service. During this time previously shared files might be temporarily unavailable.

    Start time: 18:00 UTC, 2021-05-26

    ETA: 2 hours

  • Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

  • Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

    • Wizyconf Wizyconf service maintenance

    We will be performing scheduled maintenance on our Wizyconf service. During this time video conferences might be temporarily unavailable.

    Start time: 7:00 UTC, 2021-05-30

    ETA: 2 hours

  • Maintenance works have been successfully completed.