We will be performing scheduled maintenance on Cloud Analytics from Wednesday, 12 November 2025, 22:00 UTC to Thursday, 13 November 2025, 02:00 UTC. During this time some services might be temporarily unavailable.
AuthorizationAuth services maintenance
We will perform scheduled maintenance on Auth services, 2025-11-08 7:00 UTC. During this time, service could be temporarily unavailable.
Past Incidents
Thursday 25th March 2021
KiteKite service partial outage
We're aware of a problem with Kite service affecting a majority of dev users. The affected users are unable to access Kite service. We will provide an update with detailing when we resolve the problem. Please note that our team is currently working to restore service. We apologise for any inconvenience.
Service has been restored. In case you are still experiencing any issues, please contact our technical support.
We have identified that issue affect only dev pbxes on the latest version.
Wednesday 17th March 2021
HelpdeskInvestigating issues with Help-desk
We are investigating issues with Help-desk at Portal and will provide updates here soon.
Monday 15th March 2021
PushPush service outage
We’re experiencing a service outage with push service. Our team is currently working to restore the service. We apologize for any inconvenience.
Tuesday 9th March 2021
Certificate ServiceSSL certificate renewal
We’re currently experiencing degraded performance issues with Certificate service. Our team is currently working to restore normal performance levels.
We apologise for any inconvenience.
Service has been restored. In case you are still experiencing any issues, please contact our technical support.
Monday 8th March 2021
Certificate ServiceSSL certificate renewal
We are investigating the cause of failed SSL certificate renewal on PBXs. Newly created PBXs might receive their SSL certificate with a delay.
Certificate Service is operational
Friday 5th February 2021
MailMail service
We are experiencing issues with mail sending service from PBX. We are investigating.
Service is operational
Wednesday 3rd February 2021
February, 1, London region cloud PBXs outage
On February, 1, due to power/connectivity issue in a single London AWS availability zone (euw2-az3), 125 PBXs were unavailable for around two hours and 65 PBXs for less than one hour (on total more than 2000 PBXs are hosted in the London zone). We worked with AWS to reduce the impact to a minimum and will keep working to further improve the availability of our services. We remind to use https://pbxstatus.wildix.com/ to receive up to date health check status info about single PBXs.
Wednesday 27th January 2021
PortalPortal
Portal has a major outage
Portal is UP.
PortalPortal
Portal has a major outage
Portal is UP.
Thursday 21st January 2021
WebsiteDocumentation service partial outage
We’re currently experiencing degraded performance issues with Documentation service. Our team is currently working to restore normal performance levels. We apologise for any inconvenience. We are investigating reports of slowness causing errors for some users. Documentation service users may be affected.
Service has been restored. In case you are still experiencing any issues, please contact our technical support.
Wednesday 20th January 2021
PortalPortal
Portal has a partial outage
Portal is operational
Tuesday 19th January 2021
PortalPortal
Portal has a partial outage
Service has been restored. In case you are still experiencing any issues, please contact our technical support.
Monday 18th January 2021
KiteKite service
We are currently experiencing degraded performance on Kite service. We are working on resolving this case.
Kite service is operational
Sunday 17th January 2021
Text-to-SpeechText-to-Speech partial outage
We’re currently experiencing degraded performance issues with Text-to-Speech. Our team is currently working to restore normal performance levels. We apologise for any inconvenience. Text-to-Speech users may be affected.
Service has been restored. In case you are still experiencing any issues, please contact our technical support.
WebsiteWildix E-learning platform partial outage
We’re currently experiencing degraded performance issues with Wildix E-learning platform. Our team is currently working to restore normal performance levels. We apologise for any inconvenience. Wildix E-learning platform users may be affected.
Service has been restored. In case you are still experiencing any issues, please contact our technical support.
Tuesday 12th January 2021
KiteOngoing issue with Kite service.
We’re currently experiencing ongoing issues with Facebook Authorisation service. Our team is currently working to restore normal functionality. We apologise for any inconvenience.
Service has been restored. In case you are still experiencing any issues, please contact our technical support.
Saturday 9th January 2021
DNSDNS
DNS has a performance issues
DNS has a partial outage
Thursday 31st December 2020
HelpdeskHelpdesk service
Helpdesk has a major outage
Service has been restored. In case you are still experiencing any issues, please contact our technical support.
Tuesday 22nd December 2020
PortalPortal, licenses adjustments
We observe increased errors with processing of adjustments of licenses for PBXs. We are investigating.
Service has been restored. In case you are still experiencing any issues, please contact our technical support.
Friday 18th December 2020
PortalPortal
We are investigating the cause of the partial outage of WMP.
WMP is operational.
Tuesday 15th December 2020
CLASSOUNDCLASSOUND performance issues
We are investigating the issues with Classound service.
Classound service is operational
Monday 14th December 2020
PortalLicenses changes
We are investigating reports when UK licenses changes causing errors for some users.
Sunday 13th December 2020
KiteOngoing issue with Kite service.
We’re currently experiencing ongoing issues with Kite service. Our team is currently working to restore normal functionality. We apologise for any inconvenience.
Kite service is operational.
PortalOngoing issue with License service.
We’re currently experiencing ongoing issues with License service. Our team is currently working to restore normal functionality. We apologise for any inconvenience.
License service is operational.
Upgrade ServiceOngoing issue with Upgrade service.
We’re currently experiencing ongoing issues with Upgrade service. Our team is currently working to restore normal functionality. We apologise for any inconvenience.
Upgrade service is operational.
Saturday 12th December 2020
PortalPortal
Portal has a major outage
Portal is operational.
Friday 11th December 2020
WizyconfWizyconf
Wizyconf has a partial outage
Wizyconf is operational.
Wizyconf has a partial outage
Thursday 10th December 2020
PortalPortal MRR reports
You might have experienced issues with MRR reports on Portal today. The cause was identified and now fixed.
Tuesday 1st December 2020
PortalPortal maintenance
Portal is under maintenance. Partial outage to be expected.
Maintenance works are finished.
Monday 23rd November 2020
Group ChatsGroup chats partial outage
We are investigating the ongoing issues with group chats.
Group chats are operational
Tuesday 10th November 2020
PortalPortal
Portal has a major outage
Portal is operational.
Portal has a major outage
Saturday 7th November 2020
WebsiteWebsite
Website has a major outage
Website is operational
Thursday 5th November 2020
WebsiteWebsite
Website has a major outage
Website is operational
Wednesday 4th November 2020
PortalPortal
Portal has a major outage
Service has been restored. In case you are still experiencing any issues, please contact our technical support.
PortalPortal
Portal has a major outage
Service has been restored. In case you are still experiencing any issues, please contact our technical support.
Text-to-SpeechText-to-Speech service outage
We’re experiencing a service outage with Text-to-Speech service. Our team is currently working to restore the service. We apologize for any inconvenience. All users may be affected.
Service has been restored. In case you are still experiencing any issues, please contact our technical support.
Sunday 1st November 2020
WebsiteWebsite
Website has a major outage
Website is operational
Thursday 29th October 2020
Remote SupportRemote Support
Remote Support has a major outage
Remote Support is operational
Remote SupportPerformance Issues
We are investigating an increased amount of errors from service endpoints.
We've rolled back the changes and the errors subsided.
Remote SupportPerformance Issues
We are investigating an increased amount of errors from service endpoints.
We've rolled back the changes and the errors subsided.
Wednesday 28th October 2020
Group ChatsPerformance Issues Group Chats
We’re currently experiencing degraded performance issues with Group chats service. Our team is currently working to restore normal performance levels. We apologise for any inconvenience.
Issues with Group Chats have been resolved.
Saturday 24th October 2020
Group ChatsGroup chats partial outage
We’re currently experiencing degraded performance issues with Group chats service. Our team is currently working to restore normal performance levels. We apologise for any inconvenience.
Issues with Group Chats have been resolved. Sorry for the inconvenience.
Friday 23rd October 2020
Group ChatsGroup chats partial outage
We’re currently experiencing degraded performance issues with Group chats service. Our team is currently working to restore normal performance levels. We apologise for any inconvenience.
Services recovered after shifting traffic away from the impacted nodes.
We have identified a service disruption in one of our group chats nodes. Traffic has been shifted away from it to triage the problem.
Group ChatsPerformance Issues Group Chats
Dear Partners,
we have ongoing issues with Group Chats and currently working on solving it.
Sorry for the inconvenience.
Issues with Group Chats have been resolved.
Sorry for the inconvenience.
Wednesday 21st October 2020
PortalPortal
Portal has a major outage
Service has been restored. In case you are still experiencing any issues, please contact our technical support.
PortalPortal
Portal has a major outage
Portal is operational
PortalPortal
Portal has a major outage
Portal is operational
Portal has a major outage
Sunday 18th October 2020
PortalPortal
Portal has a major outage
Portal is operational
Friday 16th October 2020
Certificate ServiceCertificate Service
Certificate Service has a major outage
Certificate Service is operational
Wednesday 14th October 2020
WebsiteWebsite
Website has a major outage
Website is operational
Tuesday 13th October 2020
Upgrade ServiceUpgrade Service
Upgrade service experiencing partial outage. We are investigating.
Upgrade service is operational
Monday 12th October 2020
Upgrade ServiceUpgrade Service
Upgrade Service has a major outage
Upgrade Service is operational
Monday 5th October 2020
PortalPortal
Portal has a major outage
Portal is operational
Friday 2nd October 2020
WizyconfVideoconference
We are investigating the cause of performance drop of videoconference service.
Videoconference service is operational
Wednesday 30th September 2020
Group ChatsGroup Chats service has a partial outage
We’re currently experiencing degraded performance issues with Group Chats service. Our team is currently working to restore normal performance levels. We apologise for any inconvenience. Some users may be affected.
Service has been restored. In case you are still experiencing any issues, please contact our technical support.
