All systems are operational

Stickied Incidents

Tuesday 1st July 2025

Cloud Analytics Cloud Analytics Maintenance

The Cloud Analytics service will be unavailable due to scheduled maintenance from Wednesday, 2 July 2025, 21:00 UTC to Thursday, 3 July 2025, 01:00 UTC

  • The scheduled maintenance for the Cloud Analytics service has been rescheduled to Tuesday, 8 July 2025, 21:00 UTC to Wednesday, 9 July 2025, 01:00 UTC.

    • Tuesday 10th June 2025

    Portal Maintenance on Portal

    We will be performing scheduled maintenance on Portal on Wednesday, 2025-06-11, 05:40 - 06:00 AM UTC time. During this time service could be temporarily unavailable

    Saturday 7th June 2025

    CLASSOUND CLASSOUND Partial Outage

    We’re currently investigating reports of a potential service interruption with Classound

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.

  • We are experiencing a partial CLASSOUND outage. Some PBX systems may encounter issues with outbound calls due to authorization errors. Our technical team is actively working to resolve the problem.

    • Past Incidents

    Tuesday 10th November 2020

    Portal Portal

    Portal has a major outage

  • Portal is operational.

  • Portal has a major outage

    • Saturday 7th November 2020

    Website Website

    Website has a major outage

  • Website is operational

    • Thursday 5th November 2020

    Website Website

    Website has a major outage

  • Website is operational

    • Wednesday 4th November 2020

    Portal Portal

    Portal has a major outage

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.

    • Portal Portal

    Portal has a major outage

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.

    • Text-to-Speech Text-to-Speech service outage

    We’re experiencing a service outage with Text-to-Speech service. Our team is currently working to restore the service. We apologize for any inconvenience. All users may be affected.

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.

    • Sunday 1st November 2020

    Website Website

    Website has a major outage

  • Website is operational

    • Thursday 29th October 2020

    Remote Support Remote Support

    Remote Support has a major outage

  • Remote Support is operational

    • Remote Support Performance Issues

    We are investigating an increased amount of errors from service endpoints.

  • We've rolled back the changes and the errors subsided.

    • Remote Support Performance Issues

    We are investigating an increased amount of errors from service endpoints.

  • We've rolled back the changes and the errors subsided.

    • Wednesday 28th October 2020

    Group Chats Performance Issues Group Chats

    We’re currently experiencing degraded performance issues with Group chats service. Our team is currently working to restore normal performance levels. We apologise for any inconvenience.

  • Issues with Group Chats have been resolved.

    • Saturday 24th October 2020

    Group Chats Group chats partial outage

    We’re currently experiencing degraded performance issues with Group chats service. Our team is currently working to restore normal performance levels. We apologise for any inconvenience.

  • Issues with Group Chats have been resolved. Sorry for the inconvenience.

    • Friday 23rd October 2020

    Group Chats Group chats partial outage

    We’re currently experiencing degraded performance issues with Group chats service. Our team is currently working to restore normal performance levels. We apologise for any inconvenience.

  • Services recovered after shifting traffic away from the impacted nodes.

  • We have identified a service disruption in one of our group chats nodes. Traffic has been shifted away from it to triage the problem.

    • Group Chats Performance Issues Group Chats

    Dear Partners, we have ongoing issues with Group Chats and currently working on solving it. Sorry for the inconvenience.

  • Issues with Group Chats have been resolved. Sorry for the inconvenience.

    • Wednesday 21st October 2020

    Portal Portal

    Portal has a major outage

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.

    • Portal Portal

    Portal has a major outage

  • Portal is operational

    • Portal Portal

    Portal has a major outage

  • Portal is operational

  • Portal has a major outage

    • Sunday 18th October 2020

    Portal Portal

    Portal has a major outage

  • Portal is operational

    • Friday 16th October 2020

    Certificate Service Certificate Service

    Certificate Service has a major outage

  • Certificate Service is operational

    • Wednesday 14th October 2020

    Website Website

    Website has a major outage

  • Website is operational

    • Tuesday 13th October 2020

    Upgrade Service Upgrade Service

    Upgrade service experiencing partial outage. We are investigating.

  • Upgrade service is operational

    • Monday 12th October 2020

    Upgrade Service Upgrade Service

    Upgrade Service has a major outage

  • Upgrade Service is operational

    • Monday 5th October 2020

    Portal Portal

    Portal has a major outage

  • Portal is operational

    • Friday 2nd October 2020

    Wizyconf Videoconference

    We are investigating the cause of performance drop of videoconference service.

  • Videoconference service is operational

    • Wednesday 30th September 2020

    Group Chats Group Chats service has a partial outage

    We’re currently experiencing degraded performance issues with Group Chats service. Our team is currently working to restore normal performance levels. We apologise for any inconvenience. Some users may be affected.

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.

    • Wednesday 23rd September 2020

    Portal Portal

    Portal is operational

    Portal Portal

    Portal has a major outage

  • Portal is operational

  • Portal is operational

  • Portal is operational

    • Thursday 10th September 2020

    Portal Portal

    Portal has a major outage

  • Portal is operational

    • Wednesday 9th September 2020

    Upgrade Service Upgrade Service

    Upgrade Service has a major outage

  • Upgrade Service is operational

    • Tuesday 8th September 2020

    URL Preview Scheduled maintenance on URL Preview Service on 2020-09-09 from 11:00 till 11:30 GMT

    We will be performing scheduled maintenance on URL Preview Service on 2020-09-09 from 11:00 till 11:30 GMT. During this time the service might be temporarily unavailable. We are constantly working on improving the quality of our services. Thank you for your understanding.

    Monday 7th September 2020

    Upgrade Service Upgrade Service

    Upgrade Service has a major outage

  • Upgrade Service is operational

    • Scheduled maintenance on Kite and Conference systems 2020-09-08

    We will be performing scheduled maintenance on Kite and Conference servers on 2020-09-08 at 05:30-06:00 UTC. During this time some services might be temporarily unavailable.

    Kite Kite

    Kite has a major outage

  • Kite is operational

    • Kite Kite

    Kite has a major outage

  • Kite is operational

  • Kite has a major outage

    • Friday 4th September 2020

    Website Website

    Website is operational.

    Website Website

    Website has a major outage

  • Website is operational

    • Wednesday 19th August 2020

    Helpdesk Scheduled maintenance on Helpdesk ticket system 2020-08-19

    We will be performing scheduled maintenance on Helpdesk (OTRS) ticket system server on 2020-08-19 at 06:00-06:30 UTC. During this time service downtimes are to be expected.

    Tuesday 18th August 2020

    Portal Portal

    Portal has a major outage

  • Portal is operational

    • Certificate Service Certificate Service

    Certificate Service's outage is over

  • Certificate Service is operational

  • Certificate Service has a major outage

    • Saturday 15th August 2020

    Portal Portal

    Portal has a major outage

  • Portal is operational

    • Wednesday 12th August 2020

    Portal Portal

    Portal has a major outage

  • Portal is operational

  • Portal has a major outage

    • Monday 10th August 2020

    Portal Portal

    Portal has a major outage

  • Portal is operational

    • Saturday 8th August 2020

    Portal Portal

    Portal has a major outage

  • Portal is operational

    • Wednesday 5th August 2020

    Portal Portal

    Portal has a major outage

  • Portal is operational

    • Portal Portal

    Portal has a major outage

  • Portal is operational

    • Sunday 2nd August 2020

    Wizyconf Scheduled maintenance on Wizyconf 2020-08-02

    Scheduled maintenance on Wizyconf is over.

    Wizyconf Scheduled maintenance on Wizyconf 2020-08-02

    We will be performing scheduled maintenance on Videoconference (Wizyconf) servers on 2020-08-02 at 06:00-07:00 UTC. During this time service downtimes are to be expected.

    Tuesday 28th July 2020

    Portal Portal

    Portal has a major outage

  • Portal is operational

    • Monday 27th July 2020

    Portal Portal

    Portal has a major outage

  • Portal has been restored. In case you are still experiencing any issues, please contact our technical support.

  • Portal has a major outage

    • Thursday 16th July 2020

    Portal Tickets system partial outage

    We’re currently experiencing degraded performance issues with Tickets system. Our team is currently working to restore normal performance levels. We apologise for any inconvenience. Some users may be affected.

  • Tickets system have been restored.

    • Wednesday 15th July 2020

    Push Push

    Push has a major outage

  • Push is operational.

  • Push has a major outage

    • CLASSOUND CLASSOUND

    CLASSOUND has a major outage

    CLASSOUND CLASSOUND

    CLASSOUND has a major outage

    CLASSOUND CLASSOUND

    CLASSOUND has a major outage

    CLASSOUND CLASSOUND

    CLASSOUND has a major outage

  • CLASSOUND is operational

    • Load Balancer Load Balancer

    Load Balancer has a performance issues

  • Load Balancer is UP.

  • Load Balancer has a performance issues

    • CLASSOUND CLASSOUND

    CLASSOUND has a major outage

  • CLASSOUND has a major outage

    • Push Push

    Push has a major outage

  • Push is operational

  • Push has a major outage

    • CLASSOUND CLASSOUND

    CLASSOUND has a partial outage

  • CLASSOUND has a major outage

    • CLASSOUND CLASSOUND

    CLASSOUND has a performance issues

  • CLASSOUND has a major outage

  • CLASSOUND has a major outage

  • CLASSOUND has a major outage

  • CLASSOUND has a partial outage

  • CLASSOUND has a performance issues

    • Wizyconf Wizyconf

    Wizyconf has a major outage

  • Wizyconf is operational

    • Friday 10th July 2020

    Wizyconf Videoconference maintenance

    Due to encountered technical difficulties we will run a small maintenance works on Videoconference Servers at 11:00 UTC 2020-07-10. Videoconference participants might be dropped out from conference rooms.

  • Service is operational

    • Wizyconf Wizyconf

    Wizyconf has a partial outage

  • Wizyconf is operational

  • Wizyconf has a partial outage

    • Wednesday 8th July 2020

    Certificate Service Certificate Service

    Certificate Service has a major outage

  • Certificate Service is operational

  • Certificate Service has a major outage

    • Wizyconf Wizyconf

    Wizyconf has a partial outage

  • Wizyconf is operational

  • Wizyconf has a partial outage

    • Monday 6th July 2020

    Portal Remote support

    Remote support access to PBX from Wildix Portal is temporarily unavailable. We are working on restoring the service.

  • Service restored

    • Monday 29th June 2020

    Portal Portal, licenses adjustments

    We observe increased errors with processing of adjustments of licenses for PBXs. We are investigating.

  • Resolved.

    • Tuesday 23rd June 2020

    Wizyconf Scheduled maintenance on Wizyconf on 2020-06-23 at 05:00-05:15 UTC

    We will be performing scheduled maintenance on Wizyconf (Videoconference servers) on 2020-06-23 at 05:00-05:15 UTC. During this time Videoconferences might be temporarily unavailable.

    Friday 12th June 2020

    Push Push service

    We are experiencing technical difficulties with Push servers. We are working on restoring the service

  • Service restored

    • Friday 5th June 2020

    Portal Portal

    Portal has a partial outage

    Sunday 31st May 2020

    DNS DNS

    DNS has a performance issues

  • DNS is operational

    • Friday 29th May 2020

    DNS DNS

    DNS has a performance issues

  • DNS is operational

    • Tuesday 26th May 2020

    Wizyconf Scheduled maintenance on Wizyconf on 2020-05-27 at 04:50-05:00 UTC

    We will be performing scheduled maintenance on Wizyconf (Videoconference servers) on 2020-05-27 at 04:50-05:00 UTC. During this time Videoconferences might be temporarily unavailable.

  • Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

    • Monday 25th May 2020

    Portal Portal

    Portal has a major outage

  • Portal is operational

    • Saturday 23rd May 2020

    Portal Portal

    Portal has a major outage

  • Portal is operational

    • Portal Portal

    Portal has a major outage

  • Portal is operational