Wildix

All systems are operational.

Last updated 2 weeks ago

    • Chats and Presence

      Real-time messaging and user presence status

      Operational

    • Conferences

      Audio, video, and screen-sharing meeting rooms

      Operational

    • Kite

      WebRTC communication tool for external visitors

      Operational

    • Website

      Wildix corporate websites (wildix.com, x-bees.com, x-hoppers.com)

      Operational

    • Salesforce Partner Community

      Website to manage business operations (bewildix.com)

      Operational

    • Wildix Portal

      Legacy management platform (my.wildix.com)

      Operational

    • Announcements

      Operational

    • Cloud PBXs

      Cloud based PBXs hosted by Wildix

      Operational

    • Cloud Analytics

      The data aggregation and reporting engine that provides historical statistics on call volumes, and queue performance

      Operational

    • Live view

      Real-time active calls, conferences, chats, services (queues) monitoring

      Operational

    • Revenue Intelligence

      AI-powered intelligence platform that transforms customer conversations into actionable insights

      Operational

    • DNS

      Global routing for Wildix service domains

      Operational

    • Chat AI agents

      AI Chatbots

      Operational

    • Voice AI agents

      AI Voicebots

      Operational

    • CLASSOUND

      Wildix SIP trunk service

      Operational

    • Company Data Storage

      Storage of all company data (call and conference recordings, transcriptions, chat attachments, voicemails, etc.)

      Operational

    • Authorization

      Central authentication layer, Single Sign-On (SSO), and identity management system used to access all Wildix platforms

      Operational

    • Notifications

      Push and Emails notifications

      Operational

    • Wilma

      AI-powered sales companion who enhances and automates real-time interactions across all Wildix platforms

      Operational

    • Wildix Provisioning Service

      Automatic provisioning for hardware devices

      Operational

    • PBX Upgrade Service

      Operational

    • Remote Support

      Secure access infrastructure for remote (HW/VM) PBX troubleshooting

      Operational

    • PBX Certificate Service

      SSL/TLS certificate renewal service for PBXs

      Operational

    • Speech-to-Text

      Speech-to-Text transcription service

      Operational

    • Text-to-Speech

      Text-to-Speech audio generation service

      Operational

    • Zoho Integration Service

      Middleware for Wildix-Zoho CRM synchronization

      Operational

    • Wildix Integrations Hub

      Operational

    • Wizyconf Conferences

      Video conference service

      Operational

    • Group Chats

      Multi-user chats service

      Operational

    • Screen Sharing

      Desktop screen-sharing

      Operational

    • Geolocation

      User geolocation status

      Operational

    • Legacy Kite

      WebRTC communication tool for external visitors. Service will become EOL 2026.12.31

      Operational

    • File Sharing

      Chat file sharing service

      Operational

    • URL Preview

      Chat URL preview service

      Operational

Past incidents

Microsoft Teams Presence integration performance issue

1 month ago 2026-09-14 14:56 UTC
Fixed
Affected Components: Wildix Integrations Hub

Fixed

1 month ago 2026-09-15 02:53 UTC

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

Investigating

1 month ago 2026-09-14 17:38 UTC

The issue affects the functionality of both 'Google Calendar' and not working 'Presence'. The issue is under investigation.

Reported

1 month ago 2026-09-14 14:56 UTC

We are currently experiencing performance issues with the Microsoft Teams Presence integration. Our team is investigating the root cause.

Scheduled maintenance on TTS services

2 months ago 2026-09-10 11:48 UTC
Fixed

Fixed

2 months ago 2026-09-10 16:50 UTC

Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

Reported

2 months ago 2026-09-10 11:48 UTC

We will be performing scheduled maintenance on TTS services on 10.09.2026 16:00-17:00 UTC timezone During this time some services might be temporarily unavailable.

Scheduled maintenance on TTS and Geolocation services

2 months ago 2026-09-10 07:33 UTC
Fixed
Affected Components: Text-to-Speech

Fixed

2 months ago 2026-09-10 11:34 UTC

Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

Reported

2 months ago 2026-09-10 07:33 UTC

We will be performing scheduled maintenance on TTS, and Geolocation services on 10.09.2026 11:00-12:00 UTC timezone During this time some services might be temporarily unavailable.

Scheduled maintenance on TTS, STT, URL preview, Authorization and Geolocation services

2 months ago 2026-09-09 13:30 UTC
Fixed

Fixed

2 months ago 2026-09-10 07:29 UTC

Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

Reported

2 months ago 2026-09-09 13:30 UTC

We will be performing scheduled maintenance on TTS, STT, URL preview, Authorization and Geolocation services on 10.09.2026 06:00-07:00 UTC timezone During this time some services might be temporarily unavailable.

Scheduled maintenance on Wizyconf Conferences

2 months ago 2026-09-02 09:04 UTC
Fixed
Affected Components: Wizyconf Conferences

Fixed

2 months ago 2026-09-05 08:35 UTC

Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

Reported

2 months ago 2026-09-02 09:04 UTC

We will be performing scheduled maintenance on Wizyconf Conferences on 05.09.2026 07:00-08:00 UTC time zone During this time some services might be temporarily unavailable.

Website wildix.com

2 months ago 2026-08-18 16:33 UTC
Fixed
Affected Components: Website

Watching

2 months ago 2026-08-18 16:50 UTC

Service has been restored and is currently operating normally. We are continuing to monitor the situation, as intermittent issues may still occur. If you experience any problems, please contact our Technical Support team.

Reported

2 months ago 2026-08-18 16:33 UTC

We are currently experiencing an issue on our website wildix.com. Our team is actively investigating the root cause to restore normal access as swiftly as possible.

The SMS service in the US/Canada zone is experiencing issues.

2 months ago 2026-08-13 13:34 UTC
Fixed
Affected Components: CLASSOUND

Fixed

2 months ago 2026-08-13 16:47 UTC

Service has been restored. In case you are still experiencing any issues, please contact our technical support

Reported

2 months ago 2026-08-13 13:34 UTC

We are currently experiencing issues with the SMS service in the US/Canada zone. The wms6 sms services are affected. Our team is working closely with the local representative to restore service as soon as possible. We apologize for the inconvenience.

Authorization Service maintenance

3 months ago 2026-08-12 17:47 UTC
Fixed
Affected Components: Authorization

Fixed

3 months ago 2026-08-12 19:17 UTC

Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

Reported

3 months ago 2026-08-12 17:47 UTC

We will be performing scheduled maintenance on Authorization Service on 12.08.2026 19:00-19:10 UTC timezone. During this time service might be temporarily unavailable.

Scheduled retirement of SSL Certificate Service v1

3 months ago 2026-08-01 07:00 UTC
Fixed
Affected Components: PBX Certificate Service

Fixed

3 months ago 2026-08-01 06:43 UTC

Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

Reported

3 months ago 2026-08-01 07:00 UTC

As part of our ongoing security improvements, the legacy SSL Certificate Service v1 is scheduled to be retired on Saturday, August 1, 2026.

Impact: After this date, PBXs running versions earlier than 6.04 will no longer be able to obtain or renew SSL certificates automatically.

PBXs running version 6.04 or later are not affected.

Customers and partners currently using PBXs older than version 6.04 have time to upgrade before the retirement date. We strongly recommend completing the upgrade in advance to ensure uninterrupted SSL certificate issuance and renewal.

[CLASSOUND] Partial Outage – USA Inbound , Some Regions

3 months ago 2026-07-21 21:08 UTC
Fixed
Affected Components: CLASSOUND

Fixed

3 months ago 2026-07-21 22:03 UTC

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

Reported

3 months ago 2026-07-21 21:08 UTC

CLASSOUND is currently experiencing a partial outage affecting inbound call capabilities in certain regions of USA. As a result, some incoming calls may not reach the PBX.

Our technical team is actively working to resolve the issue as quickly as possible.

Chat AI Agents are experiencing a partial outage

3 months ago 2026-07-21 14:28 UTC
Fixed
Affected Components: Chat AI agents

Fixed

3 months ago 2026-07-21 14:28 UTC

Chat AI Agents experienced a partial outage from 14:28 to 15:15 UTC. The issue was investigated and has now been resolved. All services are operating normally.