Some systems are experiencing issues.

Update – PHP vulnerabilities CVE-2026-109618 and CVE-2026-109619

Most cloud PBXs have now been updated with the patched PHP versions. A small number remain, and our team is handling them individually. No action is required from partners for cloud PBXs.

All Wildix cloud services remain fully operational.

On-premise PBXs without auto-upgrade enabled should be updated as soon as possible, if this hasn’t been done already.

Update – PHP vulnerabilities CVE-2026-109618 and CVE-2026-109619

All Wildix cloud services have been updated with the patched PHP versions and are fully operational, including Legacy Kite, Legacy File Sharing, Zoho Integration Service and Wildix Integrations Hub. The rollout to cloud PBXs is in progress. No action is required from partners.

On-premise PBXs without auto-upgrade enabled should be updated as soon as possible, if this hasn’t been done already.

We will post a final update once the cloud PBX rollout is complete.

Update – PHP vulnerabilities CVE-2026-109618 and CVE-2026-109619

On 21 October 2026, the PHP project disclosed two critical vulnerabilities in the PHP runtime, CVE-2026-109618 and CVE-2026-109619 (CVSS 4.0: 9.2). Both could allow remote code execution without authentication. PHP has released fixed versions 8.5.12, 8.4.27, 8.3.36 and 8.2.35. PHP’s advisory: https://www.php.net/archive/2026.php#2026-10-21-5

Wildix PBX

Supported PBX versions run on PHP 8.2 (WMS 6 and WMS 7 up to 7.08) and 8.4 (WMS 7.09 and later). Patched packages for on-premise PBXs are available in all Wildix repositories.

• Cloud PBXs: The update is being rolled out by Wildix. No action is required from partners. We will post an update here once the rollout is complete.

• On-premise PBXs with auto-upgrade enabled will receive the update automatically.

• On-premise PBXs without auto-upgrade must be updated manually as soon as possible.

• PBXs on versions older than WMS 6 must be upgraded to WMS 6 or WMS 7 as soon as possible.

Wildix services Our teams are applying the patched version across our infrastructure.

As a precaution, the following services have been taken offline until patching is complete:

•Legacy Kite •Legacy File Sharing •Zoho Integration Service •Wildix Integrations Hub

Other PBX features are not affected by this maintenance.

We will post further updates here as services are restored.

We are carrying out urgent security work following the disclosure of vulnerabilities affecting certain PHP-based services. As a precaution, access to some Wildix services may be temporarily unavailable while we apply protective measures and investigate potential exposure. We will post further updates here as work progresses and we can confirm the impact and recovery timelines.

For more information about this vulnerability, please refer to the CERT-EU security advisory: https://cert.europa.eu/publications/security-advisories/2026-018

Service has been restored and is currently operating normally. We are continuing to monitor the situation, as intermittent issues may still occur. If you experience any problems, please contact our Technical Support team.

We are currently experiencing an issue on our website wildix.com. Our team is actively investigating the root cause to restore normal access as swiftly as possible.

Service has been restored. In case you are still experiencing any issues, please contact our technical support

We are currently experiencing issues with the SMS service in the US/Canada zone. The wms6 sms services are affected. Our team is working closely with the local representative to restore service as soon as possible. We apologize for the inconvenience.

Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

We will be performing scheduled maintenance on Authorization Service on 12.08.2026 19:00-19:10 UTC timezone. During this time service might be temporarily unavailable.

Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

As part of our ongoing security improvements, the legacy SSL Certificate Service v1 is scheduled to be retired on Saturday, August 1, 2026.

Impact: After this date, PBXs running versions earlier than 6.04 will no longer be able to obtain or renew SSL certificates automatically.

PBXs running version 6.04 or later are not affected.

Customers and partners currently using PBXs older than version 6.04 have time to upgrade before the retirement date. We strongly recommend completing the upgrade in advance to ensure uninterrupted SSL certificate issuance and renewal.

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

CLASSOUND is currently experiencing a partial outage affecting inbound call capabilities in certain regions of USA. As a result, some incoming calls may not reach the PBX.

Our technical team is actively working to resolve the issue as quickly as possible.

Chat AI Agents experienced a partial outage from 14:28 to 15:15 UTC. The issue was investigated and has now been resolved. All services are operating normally.

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

We observe an increased error rate in File Sharing service. Our team is working on resolving it.

Service is operational

We are currently experiencing performance issues with Revenue Intelligence service. Our team is working on resolving it.

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

We are currently experiencing performance issues with WMP (Portal), which may result in some PBXs being temporarily unreachable. Our team is working on resolving the issue.

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

We are currently investigating an issue where a small number of users may experience DNS resolution problems due to missing DNS records.

Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

We are performing maintenance on the Portal (WMP). During the time of the maintenance, some services may be temporarily unavailable.

Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

We will be performing scheduled maintenance on Poral on 02.07.2026 04:00-05:00 UTC time zone During this time some services might be temporarily unavailable.

The issue affecting upgrades from rel70beta has been resolved.

All affected PBXs have been restored. We are closing this incident.

The issue affecting new upgrades from rel70beta has been fixed.

We are currently recovering the instances that were affected by the issue. Our team will provide another update once recovery is complete.

We are investigating an issue affecting systems upgraded from rel70beta. While the issue is under investigation, please do not switch repositories to rel70beta! Our development team is actively working on the issue. We will provide an update as soon as more information is available.

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

[CLASSOUND] Partial Inbound Calls Outage to Italy +3904 Prefixes — Status Update

Status update on the ongoing partial inbound calls outage affecting inbound calls to numbers with +3904 dial codes in Italy.

The fault has been localized: civil infrastructure near the Peschiera del Garda toll gate (approximately 3 km from Desenzano) has been damaged and is currently being addressed by local services. The repair team is already on site, and restoration efforts are underway—a new cable section is being installed.

The estimated time for restoration (ETR) is 14:00 GMT.

Our technical team remains in close contact with local services and will inform you about further progress on the resolution as soon as possible.

One of CLASSOUND local lines is currently experiencing an outage with terminating inbound calls traffic to +3904 dial codes numbers in Italy

Our technical team is actively working to resolve this issue as quickly as possible.