Wildix

All systems are operational.

Last updated 2 weeks ago

    • Chats and Presence

      Real-time messaging and user presence status

      Operational

    • Conferences

      Audio, video, and screen-sharing meeting rooms

      Operational

    • Kite

      WebRTC communication tool for external visitors

      Operational

    • Website

      Wildix corporate websites (wildix.com, x-bees.com, x-hoppers.com)

      Operational

    • Salesforce Partner Community

      Website to manage business operations (bewildix.com)

      Operational

    • Wildix Portal

      Legacy management platform (my.wildix.com)

      Operational

    • Announcements

      Operational

    • Cloud PBXs

      Cloud based PBXs hosted by Wildix

      Operational

    • Cloud Analytics

      The data aggregation and reporting engine that provides historical statistics on call volumes, and queue performance

      Operational

    • Live view

      Real-time active calls, conferences, chats, services (queues) monitoring

      Operational

    • Revenue Intelligence

      AI-powered intelligence platform that transforms customer conversations into actionable insights

      Operational

    • DNS

      Global routing for Wildix service domains

      Operational

    • Chat AI agents

      AI Chatbots

      Operational

    • Voice AI agents

      AI Voicebots

      Operational

    • CLASSOUND

      Wildix SIP trunk service

      Operational

    • Company Data Storage

      Storage of all company data (call and conference recordings, transcriptions, chat attachments, voicemails, etc.)

      Operational

    • Authorization

      Central authentication layer, Single Sign-On (SSO), and identity management system used to access all Wildix platforms

      Operational

    • Notifications

      Push and Emails notifications

      Operational

    • Wilma

      AI-powered sales companion who enhances and automates real-time interactions across all Wildix platforms

      Operational

    • Wildix Provisioning Service

      Automatic provisioning for hardware devices

      Operational

    • PBX Upgrade Service

      Operational

    • Remote Support

      Secure access infrastructure for remote (HW/VM) PBX troubleshooting

      Operational

    • PBX Certificate Service

      SSL/TLS certificate renewal service for PBXs

      Operational

    • Speech-to-Text

      Speech-to-Text transcription service

      Operational

    • Text-to-Speech

      Text-to-Speech audio generation service

      Operational

    • Zoho Integration Service

      Middleware for Wildix-Zoho CRM synchronization

      Operational

    • Wildix Integrations Hub

      Operational

    • Wizyconf Conferences

      Video conference service

      Operational

    • Group Chats

      Multi-user chats service

      Operational

    • Screen Sharing

      Desktop screen-sharing

      Operational

    • Geolocation

      User geolocation status

      Operational

    • Legacy Kite

      WebRTC communication tool for external visitors. Service will become EOL 2026.12.31

      Operational

    • File Sharing

      Chat file sharing service

      Operational

    • URL Preview

      Chat URL preview service

      Operational

Past incidents

File preview in Collaboration service performance issues

3 months ago 2026-07-09 16:06 UTC
Fixed
Affected Components: File Sharing

Fixed

3 months ago 2026-07-09 16:24 UTC

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

Reported

3 months ago 2026-07-09 16:06 UTC

We observe an increased error rate in File Sharing service. Our team is working on resolving it.

Revenue Intelligence service performance issues

3 months ago 2026-07-09 10:27 UTC
Fixed
Affected Components: Revenue Intelligence

Fixed

3 months ago 2026-07-09 16:07 UTC

Service is operational

Reported

3 months ago 2026-07-09 10:27 UTC

We are currently experiencing performance issues with Revenue Intelligence service. Our team is working on resolving it.

Portal performance issues

4 months ago 2026-07-03 07:43 UTC
Fixed
Affected Components: Wildix Portal

Fixed

4 months ago 2026-07-03 08:35 UTC

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

Reported

4 months ago 2026-07-03 07:43 UTC

We are currently experiencing performance issues with WMP (Portal), which may result in some PBXs being temporarily unreachable. Our team is working on resolving the issue.

DNS Resolution Issues

4 months ago 2026-07-02 23:02 UTC
Fixed
Affected Components: DNS

Fixed

4 months ago 2026-07-03 00:07 UTC

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

Reported

4 months ago 2026-07-02 23:02 UTC

We are currently investigating an issue where a small number of users may experience DNS resolution problems due to missing DNS records.

Portal(WMP) maintenance

4 months ago 2026-07-02 17:18 UTC
Fixed
Affected Components: Wildix Portal

Fixed

4 months ago 2026-07-02 21:59 UTC

Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

Reported

4 months ago 2026-07-02 17:18 UTC

We are performing maintenance on the Portal (WMP). During the time of the maintenance, some services may be temporarily unavailable.

Scheduled maintenance on Portal

4 months ago 2026-06-30 13:24 UTC
Fixed
Affected Components: Wildix Portal

Fixed

4 months ago 2026-07-02 04:23 UTC

Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

Reported

4 months ago 2026-06-30 13:24 UTC

We will be performing scheduled maintenance on Poral on 02.07.2026 04:00-05:00 UTC time zone During this time some services might be temporarily unavailable.

Issue after upgrades from rel70beta

4 months ago 2026-06-27 08:29 UTC
Fixed
Affected Components: PBX Upgrade Service

Fixed

4 months ago 2026-06-27 10:46 UTC

The issue affecting upgrades from rel70beta has been resolved.

All affected PBXs have been restored. We are closing this incident.

Identified

4 months ago 2026-06-27 10:03 UTC

The issue affecting new upgrades from rel70beta has been fixed.

We are currently recovering the instances that were affected by the issue. Our team will provide another update once recovery is complete.

Reported

4 months ago 2026-06-27 08:29 UTC

We are investigating an issue affecting systems upgraded from rel70beta. While the issue is under investigation, please do not switch repositories to rel70beta! Our development team is actively working on the issue. We will provide an update as soon as more information is available.

[CLASSOUND] Partial Inbound calls outage to Italy +3904 prefixes

4 months ago 2026-06-25 12:30 UTC
Fixed
Affected Components: CLASSOUND

Fixed

4 months ago 2026-06-25 16:08 UTC

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

Identified

4 months ago 2026-06-25 12:49 UTC

[CLASSOUND] Partial Inbound Calls Outage to Italy +3904 Prefixes — Status Update

Status update on the ongoing partial inbound calls outage affecting inbound calls to numbers with +3904 dial codes in Italy.

The fault has been localized: civil infrastructure near the Peschiera del Garda toll gate (approximately 3 km from Desenzano) has been damaged and is currently being addressed by local services. The repair team is already on site, and restoration efforts are underway—a new cable section is being installed.

The estimated time for restoration (ETR) is 14:00 GMT.

Our technical team remains in close contact with local services and will inform you about further progress on the resolution as soon as possible.

Reported

4 months ago 2026-06-25 12:30 UTC

One of CLASSOUND local lines is currently experiencing an outage with terminating inbound calls traffic to +3904 dial codes numbers in Italy

Our technical team is actively working to resolve this issue as quickly as possible.

Scheduled maintenance on Wizyconf

4 months ago 2026-06-20 07:00 UTC
Fixed
Affected Components: Wizyconf Conferences

Fixed

4 months ago 2026-06-20 08:53 UTC

Message: Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

Reported

4 months ago 2026-06-20 07:00 UTC

We will be performing scheduled maintenance on Wizyconf on Saturday, 2026-06-20, 7:00 - 8:00 AM UTC time. During this time some services might be temporarily unavailable.

[CLASSOUND] WhatsApp messages outage

4 months ago 2026-06-19 11:13 UTC
Fixed
Affected Components: CLASSOUND

Fixed

4 months ago 2026-06-19 17:46 UTC

Service has been restored. In case you are still experiencing any issues, please contact our technical support

Reported

4 months ago 2026-06-19 11:13 UTC

We are currently experiencing an outage affecting WhatsApp messages. The issue is under investigation. We will provide updates as soon as more information is available.

Maintenance on STT and TTS services

4 months ago 2026-06-17 09:14 UTC
Fixed
Affected Components: Speech-to-Text

Fixed

4 months ago 2026-06-20 09:00 UTC

Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

Reported

4 months ago 2026-06-17 09:14 UTC

We will be performing scheduled maintenance on STT and TTS services on 2026-06-20, 07:00 - 08:00 UTC. During this time some features might be temporarily unavailable.

Microsoft SSO login failures for personal accounts

4 months ago 2026-06-11 08:51 UTC
Fixed
Affected Components: Authorization

Fixed

4 months ago 2026-06-11 21:25 UTC

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

Reported

4 months ago 2026-06-11 08:51 UTC

We have identified an issue affecting Microsoft SSO login for users signing in with personal Microsoft accounts.

Users with personal, non-corporate Microsoft accounts may be unable to complete authorization and may see errors such as “Failed to get user info,” “Authorization_RequestDenied,” or “UnknownError.”

Our team is working on a fix. We will provide another update once the fix is ready or deployed.

[CLASSOUND] Partial Outage –Germany Inbound , Some Regions

4 months ago 2026-06-08 01:27 UTC
Fixed
Affected Components: CLASSOUND

Fixed

4 months ago 2026-06-08 08:02 UTC

Message: Service has been restored. In case you are still experiencing any issues, please contact our technical support.

Reported

4 months ago 2026-06-08 01:27 UTC

CLASSOUND is currently experiencing a partial outage affecting inbound call capabilities in certain regions of Germany. As a result, some incoming calls may not reach the PBX.

Our technical team is actively working to resolve the issue as quickly as possible.

Cloud Analytics performance issues

5 months ago 2026-06-05 12:51 UTC
Fixed
Affected Components: Cloud Analytics

Fixed

5 months ago 2026-06-05 15:04 UTC

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

Reported

5 months ago 2026-06-05 12:51 UTC

We are observing performance issues of Cloud Analytics service. Our teams are working on resolving it.

[CLASSOUND] Partial Outage – Italy Inbound (+39), Some Regions

5 months ago 2026-06-04 15:06 UTC
Fixed
Affected Components: CLASSOUND

Fixed

5 months ago 2026-06-04 15:55 UTC

CLASSOUND service has been restored.

Reported

5 months ago 2026-06-04 15:06 UTC

CLASSOUND is currently experiencing a partial outage affecting inbound call capabilities in certain regions of Italy (+39). As a result, some incoming calls may not reach the PBX.

Our technical team is actively working to resolve the issue as quickly as possible.

SSL Certification Service performance issues

5 months ago 2026-06-03 08:58 UTC
Fixed
Affected Components: PBX Certificate Service

Fixed

5 months ago 2026-06-03 12:04 UTC

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

Reported

5 months ago 2026-06-03 08:58 UTC

We’re currently experiencing degraded performance issues with SSL Certification Service. Our team is working to restore normal performance levels.

SSL Certification Service performance issues

5 months ago 2026-06-01 01:50 UTC
Fixed
Affected Components: PBX Certificate Service

Fixed

5 months ago 2026-06-01 04:01 UTC

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

Reported

5 months ago 2026-06-01 01:50 UTC

We’re currently experiencing degraded performance issues with SSL Certification Service. Our team is working to restore normal performance levels.

Scheduled maintenance on Authorization Service

5 months ago 2026-05-20 15:27 UTC
Fixed
Affected Components: Authorization

Fixed

5 months ago 2026-05-23 06:39 UTC

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

Reported

5 months ago 2026-05-20 15:27 UTC

We will be performing scheduled maintenance on Authorization Service on 23.05.2026 06:00-07:00 UTC timezone. During this time service might be temporarily unavailable.