Fixed
Service has been restored. In case you are still experiencing any issues, please contact our technical support.
Reported
We are currently experiencing performance issues with chats and presence.
Real-time messaging and user presence status
Audio, video, and screen-sharing meeting rooms
WebRTC communication tool for external visitors
Wildix corporate websites (wildix.com, x-bees.com, x-hoppers.com)
Website to manage business operations (bewildix.com)
Legacy management platform (my.wildix.com)
Cloud based PBXs hosted by Wildix
The data aggregation and reporting engine that provides historical statistics on call volumes, and queue performance
Real-time active calls, conferences, chats, services (queues) monitoring
AI-powered intelligence platform that transforms customer conversations into actionable insights
Global routing for Wildix service domains
AI Chatbots
AI Voicebots
Wildix SIP trunk service
Storage of all company data (call and conference recordings, transcriptions, chat attachments, voicemails, etc.)
Central authentication layer, Single Sign-On (SSO), and identity management system used to access all Wildix platforms
Push and Emails notifications
AI-powered sales companion who enhances and automates real-time interactions across all Wildix platforms
Automatic provisioning for hardware devices
Secure access infrastructure for remote (HW/VM) PBX troubleshooting
SSL/TLS certificate renewal service for PBXs
Speech-to-Text transcription service
Text-to-Speech audio generation service
Middleware for Wildix-Zoho CRM synchronization
Video conference service
Multi-user chats service
Desktop screen-sharing
User geolocation status
WebRTC communication tool for external visitors. Service will become EOL 2026.12.31
Chat file sharing service
Chat URL preview service
Service has been restored. In case you are still experiencing any issues, please contact our technical support.
We are currently experiencing performance issues with chats and presence.
The issue affecting PBX availability in the Paris region has been fully resolved.
During the incident, a subset of PBX instances experienced intermittent connectivity issues, which led to temporary unreachability.
Our team identified the root cause and implemented mitigation measures to restore stable operation. We are continuing to monitor the systems closely to ensure consistent performance.
We appreciate your patience while we worked to resolve this issue.
Some PBXs unreachable in Paris region.
Service has been restored. In case you are still experiencing any issues, please contact our technical support
We are currently experiencing performance issues with chats and presence.
Service has been restored. In case you are still experiencing any issues, please contact our technical support
We’re currently experiencing degraded performance issues with SSL Certification Service. Our team is working to restore normal performance levels.
Service has been restored. In case you are still experiencing any issues, please contact our technical support.
We are currently experiencing performance issues with Cloud Analytics.
Following the previously reported outage, we identified that the issue impacted data processing for a subset of customers. During 13:58 to 15:13 UTC, some customers experienced loss of CDRs, transcriptions and Sales Intelligence data. Data generated during this time window cannot be recovered. The service has been fully restored and is operating normally. We have confirmed that the issue is no longer affecting incoming data. We are conducting an internal review and implementing additional safeguards to prevent similar incidents in the future. We sincerely apologize for the impact - we understand how critical this data is and are treating this incident with the highest priority.
Service has been restored. In case you are still experiencing any issues, please contact our technical support.
We are currently experiencing issues with the authorization service.
Maintenance
Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.
We will be performing scheduled maintenance on Portal on 05.04.2026 06:00-07:00 UTC timezone During this time some services might be temporarily unavailable.
Service has been restored. In case you are still experiencing any issues, please contact our technical support.
We are currently experiencing an issue with the licensing function.
CLASSOUND service has been restored.
One of CLASSOUND local lines is currently experiencing an outage with terminating calls traffic to +33 dial codes numbers in France. Our technical team is actively working to resolve this issue as quickly as possible.
The Portal performance issue has been fixed, and all affected operations are working normally.
We are currently experiencing Portal performance issues. As a result, PBX upgrades may fail, license updates may not be applied, and provisioning of new PBXs may not complete successfully. Our team is investigating the issue.
Service has been restored. In case you are still experiencing any issues, please contact our technical support.
Our technical team is actively working to resolve this issue as quickly as possible.
Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.
We will be performing scheduled maintenance on Portal on 11:00-12:00 2026-03-14 UTC During this time some services might be temporarily unavailable.
Services has been restored. In case you are still experiencing any issues, please contact our technical support.
Chats and conferences are significantly affected. Users may be unable to send or receive messages, and conferences may fail to start or remain stable.
Services has been restored. In case you are still experiencing any issues, please contact our technical support.
Chats and conferences in x-bees are significantly affected. Users may be unable to send or receive messages, and conferences may fail to start or remain stable.
Service has been restored. In case you are still experiencing any issues, please contact our technical support.
We are currently experiencing a partial outage in the US East. Some users may experience connectivity issues. We are investigating the issue and will provide updates as more information becomes available.
Message: Service has been restored. In case you are still experiencing any issues, please contact our technical support.
PBXs using Voicebot may experience performance degradation.
We are experiencing performance issues with Voicebot.
We are currently experiencing a complete outage in the UAE and Bahrain region. Our team is actively working to resolve the issue and restore systems online.
Service has been restored. In case you are still experiencing any issues, please contact our technical support.
We indentifited the root cause and working on restore this service .
We’re experiencing a service outage with WMP. Our team is currently working to restore the service.
Message: Service has been restored. In case you are still experiencing any issues, please contact our technical support.
We are currently experiencing a partial outage in the Middle East. Some users may experience connectivity issues. We are investigating the issue and will provide updates as more information becomes available.