Wildix

All systems are operational.

Last updated 1 day ago
    • Chats and Presence

      Real-time messaging and user presence status

      Operational
    • Conferences

      Audio, video, and screen-sharing meeting rooms

      Operational
    • Kite

      WebRTC communication tool for external visitors

      Operational
    • Website

      Wildix corporate websites (wildix.com, x-bees.com, x-hoppers.com)

      Operational
    • Salesforce Partner Community

      Website to manage business operations (bewildix.com)

      Operational
    • Wildix Portal

      Legacy management platform (my.wildix.com)

      Operational
    • Announcements

      Operational
    • Cloud PBXs

      Cloud based PBXs hosted by Wildix

      Operational
    • Cloud Analytics

      The data aggregation and reporting engine that provides historical statistics on call volumes, and queue performance

      Operational
    • Live view

      Real-time active calls, conferences, chats, services (queues) monitoring

      Operational
    • Revenue Intelligence

      AI-powered intelligence platform that transforms customer conversations into actionable insights

      Operational
    • DNS

      Global routing for Wildix service domains

      Operational
    • Chat AI agents

      AI Chatbots

      Operational
    • Voice AI agents

      AI Voicebots

      Operational
    • CLASSOUND

      Wildix SIP trunk service

      Operational
    • Company Data Storage

      Storage of all company data (call and conference recordings, transcriptions, chat attachments, voicemails, etc.)

      Operational
    • Authorization

      Central authentication layer, Single Sign-On (SSO), and identity management system used to access all Wildix platforms

      Operational
    • Notifications

      Push and Emails notifications

      Operational
    • Wilma

      AI-powered sales companion who enhances and automates real-time interactions across all Wildix platforms

      Operational
    • Wildix Provisioning Service

      Automatic provisioning for hardware devices

      Operational
    • PBX Upgrade Service

      Operational
    • Remote Support

      Secure access infrastructure for remote (HW/VM) PBX troubleshooting

      Operational
    • PBX Certificate Service

      SSL/TLS certificate renewal service for PBXs

      Operational
    • Speech-to-Text

      Speech-to-Text transcription service

      Operational
    • Text-to-Speech

      Text-to-Speech audio generation service

      Operational
    • Zoho Integration Service

      Middleware for Wildix-Zoho CRM synchronization

      Operational
    • Wildix Integrations Hub

      Operational
    • Wizyconf Conferences

      Video conference service

      Operational
    • Group Chats

      Multi-user chats service

      Operational
    • Screen Sharing

      Desktop screen-sharing

      Operational
    • Geolocation

      User geolocation status

      Operational
    • Legacy Kite

      WebRTC communication tool for external visitors. Service will become EOL 2026.12.31

      Operational
    • File Sharing

      Chat file sharing service

      Operational
    • URL Preview

      Chat URL preview service

      Operational

Past incidents

5 months ago 2026-04-27 15:34 UTC
Fixed
Affected Components: Chats and Presence

Fixed

5 months ago 2026-04-27 16:20 UTC

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

Reported

5 months ago 2026-04-27 15:34 UTC

We are currently experiencing performance issues with chats and presence.

5 months ago 2026-04-27 11:16 UTC
Fixed
Affected Components: Cloud PBXs

Fixed

5 months ago 2026-04-27 12:06 UTC

The issue affecting PBX availability in the Paris region has been fully resolved.

During the incident, a subset of PBX instances experienced intermittent connectivity issues, which led to temporary unreachability.

Our team identified the root cause and implemented mitigation measures to restore stable operation. We are continuing to monitor the systems closely to ensure consistent performance.

We appreciate your patience while we worked to resolve this issue.

Reported

5 months ago 2026-04-27 11:16 UTC

Some PBXs unreachable in Paris region.

6 months ago 2026-04-23 08:14 UTC
Fixed
Affected Components: Chats and Presence

Fixed

6 months ago 2026-04-23 09:41 UTC

Service has been restored. In case you are still experiencing any issues, please contact our technical support

Reported

6 months ago 2026-04-23 08:14 UTC

We are currently experiencing performance issues with chats and presence.

6 months ago 2026-04-18 01:45 UTC
Fixed
Affected Components: PBX Certificate Service

Fixed

6 months ago 2026-04-18 08:53 UTC

Service has been restored. In case you are still experiencing any issues, please contact our technical support

Reported

6 months ago 2026-04-18 01:45 UTC

We’re currently experiencing degraded performance issues with SSL Certification Service. Our team is working to restore normal performance levels.

6 months ago 2026-04-15 14:40 UTC
Fixed
Affected Components: Cloud Analytics

Fixed

6 months ago 2026-04-16 12:36 UTC

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

Reported

6 months ago 2026-04-15 14:40 UTC

We are currently experiencing performance issues with Cloud Analytics.

Fixed
Affected Components: Authorization

Fixed

6 months ago 2026-04-07 17:48 UTC

Following the previously reported outage, we identified that the issue impacted data processing for a subset of customers. During 13:58 to 15:13 UTC, some customers experienced loss of CDRs, transcriptions and Sales Intelligence data. Data generated during this time window cannot be recovered. The service has been fully restored and is operating normally. We have confirmed that the issue is no longer affecting incoming data. We are conducting an internal review and implementing additional safeguards to prevent similar incidents in the future. We sincerely apologize for the impact - we understand how critical this data is and are treating this incident with the highest priority.

Fixed

6 months ago 2026-04-07 15:14 UTC

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

Reported

6 months ago 2026-04-07 14:26 UTC

We are currently experiencing issues with the authorization service.

Maintenance

6 months ago 2026-04-04 12:00 UTC
Complete

Maintenance

6 months ago 2026-04-03 13:43 UTC
Fixed
Affected Components: Wildix Portal

Fixed

6 months ago 2026-04-05 06:39 UTC

Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

Reported

6 months ago 2026-04-03 13:43 UTC

We will be performing scheduled maintenance on Portal on 05.04.2026 06:00-07:00 UTC timezone During this time some services might be temporarily unavailable.

7 months ago 2026-03-24 23:57 UTC
Fixed
Affected Components: CLASSOUND

Fixed

7 months ago 2026-03-25 01:15 UTC

CLASSOUND service has been restored.

Reported

7 months ago 2026-03-24 23:57 UTC

One of CLASSOUND local lines is currently experiencing an outage with terminating calls traffic to +33 dial codes numbers in France. Our technical team is actively working to resolve this issue as quickly as possible.

7 months ago 2026-03-24 18:40 UTC
Fixed
Affected Components: Wildix Portal

Fixed

7 months ago 2026-03-24 18:50 UTC

The Portal performance issue has been fixed, and all affected operations are working normally.

Reported

7 months ago 2026-03-24 18:40 UTC

We are currently experiencing Portal performance issues. As a result, PBX upgrades may fail, license updates may not be applied, and provisioning of new PBXs may not complete successfully. Our team is investigating the issue.

7 months ago 2026-03-14 11:31 UTC
Fixed
Affected Components: Wildix Portal

Fixed

7 months ago 2026-03-14 11:45 UTC

Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

Reported

7 months ago 2026-03-14 11:31 UTC

We will be performing scheduled maintenance on Portal on 11:00-12:00 2026-03-14 UTC During this time some services might be temporarily unavailable.

7 months ago 2026-03-06 20:55 UTC
Fixed
Affected Components: Group Chats

Fixed

7 months ago 2026-03-06 21:04 UTC

Services has been restored. In case you are still experiencing any issues, please contact our technical support.

Reported

7 months ago 2026-03-06 20:55 UTC

Chats and conferences are significantly affected. Users may be unable to send or receive messages, and conferences may fail to start or remain stable.

7 months ago 2026-03-04 16:19 UTC
Fixed
Affected Components: Conferences

Fixed

7 months ago 2026-03-04 16:29 UTC

Services has been restored. In case you are still experiencing any issues, please contact our technical support.

Reported

7 months ago 2026-03-04 16:19 UTC

Chats and conferences in x-bees are significantly affected. Users may be unable to send or receive messages, and conferences may fail to start or remain stable.

7 months ago 2026-03-03 00:44 UTC
Fixed
Affected Components: Cloud PBXs

Fixed

7 months ago 2026-03-03 01:11 UTC

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

Reported

7 months ago 2026-03-03 00:44 UTC

We are currently experiencing a partial outage in the US East. Some users may experience connectivity issues. We are investigating the issue and will provide updates as more information becomes available.

7 months ago 2026-03-02 10:35 UTC
Fixed
Affected Components: Voice AI agents

Fixed

7 months ago 2026-03-02 12:55 UTC

Message: Service has been restored. In case you are still experiencing any issues, please contact our technical support.

Investigating

7 months ago 2026-03-02 10:52 UTC

PBXs using Voicebot may experience performance degradation.

Reported

7 months ago 2026-03-02 10:35 UTC

We are experiencing performance issues with Voicebot.

7 months ago 2026-03-02 06:08 UTC
Fixed
Affected Components: Cloud PBXs

Fixed

7 months ago 2026-03-02 06:08 UTC

We are currently experiencing a complete outage in the UAE and Bahrain region. Our team is actively working to resolve the issue and restore systems online.

7 months ago 2026-03-01 22:03 UTC
Fixed
Affected Components: Wildix Portal

Fixed

7 months ago 2026-03-02 18:34 UTC

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

Identified

7 months ago 2026-03-02 12:29 UTC

We indentifited the root cause and working on restore this service .

Reported

7 months ago 2026-03-01 22:03 UTC

We’re experiencing a service outage with WMP. Our team is currently working to restore the service.

7 months ago 2026-03-01 13:43 UTC
Fixed
Affected Components: Cloud PBXs

Fixed

7 months ago 2026-03-01 20:01 UTC

Message: Service has been restored. In case you are still experiencing any issues, please contact our technical support.

Reported

7 months ago 2026-03-01 13:43 UTC

We are currently experiencing a partial outage in the Middle East. Some users may experience connectivity issues. We are investigating the issue and will provide updates as more information becomes available.