Some systems are experiencing issues.

Update – PHP vulnerabilities CVE-2026-109618 and CVE-2026-109619

Most cloud PBXs have now been updated with the patched PHP versions. A small number remain, and our team is handling them individually. No action is required from partners for cloud PBXs.

All Wildix cloud services remain fully operational.

On-premise PBXs without auto-upgrade enabled should be updated as soon as possible, if this hasn’t been done already.

Update – PHP vulnerabilities CVE-2026-109618 and CVE-2026-109619

All Wildix cloud services have been updated with the patched PHP versions and are fully operational, including Legacy Kite, Legacy File Sharing, Zoho Integration Service and Wildix Integrations Hub. The rollout to cloud PBXs is in progress. No action is required from partners.

On-premise PBXs without auto-upgrade enabled should be updated as soon as possible, if this hasn’t been done already.

We will post a final update once the cloud PBX rollout is complete.

Update – PHP vulnerabilities CVE-2026-109618 and CVE-2026-109619

On 21 October 2026, the PHP project disclosed two critical vulnerabilities in the PHP runtime, CVE-2026-109618 and CVE-2026-109619 (CVSS 4.0: 9.2). Both could allow remote code execution without authentication. PHP has released fixed versions 8.5.12, 8.4.27, 8.3.36 and 8.2.35. PHP’s advisory: https://www.php.net/archive/2026.php#2026-10-21-5

Wildix PBX

Supported PBX versions run on PHP 8.2 (WMS 6 and WMS 7 up to 7.08) and 8.4 (WMS 7.09 and later). Patched packages for on-premise PBXs are available in all Wildix repositories.

• Cloud PBXs: The update is being rolled out by Wildix. No action is required from partners. We will post an update here once the rollout is complete.

• On-premise PBXs with auto-upgrade enabled will receive the update automatically.

• On-premise PBXs without auto-upgrade must be updated manually as soon as possible.

• PBXs on versions older than WMS 6 must be upgraded to WMS 6 or WMS 7 as soon as possible.

Wildix services Our teams are applying the patched version across our infrastructure.

As a precaution, the following services have been taken offline until patching is complete:

•Legacy Kite •Legacy File Sharing •Zoho Integration Service •Wildix Integrations Hub

Other PBX features are not affected by this maintenance.

We will post further updates here as services are restored.

We are carrying out urgent security work following the disclosure of vulnerabilities affecting certain PHP-based services. As a precaution, access to some Wildix services may be temporarily unavailable while we apply protective measures and investigate potential exposure. We will post further updates here as work progresses and we can confirm the impact and recovery timelines.

For more information about this vulnerability, please refer to the CERT-EU security advisory: https://cert.europa.eu/publications/security-advisories/2026-018

Service has been restored. In case you are still experiencing any issues, please contact our technical support

We are currently experiencing performance issues with chats and presence.

Service has been restored. In case you are still experiencing any issues, please contact our technical support

We’re currently experiencing degraded performance issues with SSL Certification Service. Our team is working to restore normal performance levels.

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

We are currently experiencing performance issues with Cloud Analytics.

Following the previously reported outage, we identified that the issue impacted data processing for a subset of customers. During 13:58 to 15:13 UTC, some customers experienced loss of CDRs, transcriptions and Sales Intelligence data. Data generated during this time window cannot be recovered. The service has been fully restored and is operating normally. We have confirmed that the issue is no longer affecting incoming data. We are conducting an internal review and implementing additional safeguards to prevent similar incidents in the future. We sincerely apologize for the impact - we understand how critical this data is and are treating this incident with the highest priority.

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

We are currently experiencing issues with the authorization service.

Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

We will be performing scheduled maintenance on Portal on 05.04.2026 06:00-07:00 UTC timezone During this time some services might be temporarily unavailable.

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

We are currently experiencing an issue with the licensing function.

CLASSOUND service has been restored.

One of CLASSOUND local lines is currently experiencing an outage with terminating calls traffic to +33 dial codes numbers in France. Our technical team is actively working to resolve this issue as quickly as possible.

The Portal performance issue has been fixed, and all affected operations are working normally.

We are currently experiencing Portal performance issues. As a result, PBX upgrades may fail, license updates may not be applied, and provisioning of new PBXs may not complete successfully. Our team is investigating the issue.

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

Our technical team is actively working to resolve this issue as quickly as possible.

Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

We will be performing scheduled maintenance on Portal on 11:00-12:00 2026-03-14 UTC During this time some services might be temporarily unavailable.

Services has been restored. In case you are still experiencing any issues, please contact our technical support.

Chats and conferences are significantly affected. Users may be unable to send or receive messages, and conferences may fail to start or remain stable.

Services has been restored. In case you are still experiencing any issues, please contact our technical support.

Chats and conferences in x-bees are significantly affected. Users may be unable to send or receive messages, and conferences may fail to start or remain stable.

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

We are currently experiencing a partial outage in the US East. Some users may experience connectivity issues. We are investigating the issue and will provide updates as more information becomes available.

Message: Service has been restored. In case you are still experiencing any issues, please contact our technical support.

PBXs using Voicebot may experience performance degradation.

We are experiencing performance issues with Voicebot.

We are currently experiencing a complete outage in the UAE and Bahrain region. Our team is actively working to resolve the issue and restore systems online.

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

We indentifited the root cause and working on restore this service .

We’re experiencing a service outage with WMP. Our team is currently working to restore the service.

Message: Service has been restored. In case you are still experiencing any issues, please contact our technical support.

We are currently experiencing a partial outage in the Middle East. Some users may experience connectivity issues. We are investigating the issue and will provide updates as more information becomes available.

A fix has been implemented, and we are seeing a significant improvement in service performance. Services are now back online. We are continuing to monitor performance to verify full resolution.

Chats and conferences in x-bees are significantly affected. Users may be unable to send or receive messages, and conferences may fail to start or remain stable.

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

We’re investigating an issue impacting chats. Users may see message delays, instability, or search issues. A mitigation is in progress, and we’ll share updates as we have them.

We are currently experiencing performance issues with chats

We are currently experiencing performance issues with chats

A fix has been implemented, and we are seeing a significant improvement in service performance. Services are now back online. We are continuing to monitor performance to verify full resolution.

The incident previously reported as degraded performance has now been escalated to a Major Outage due to increased impact.

Users may experience message delivery delays, intermittent chat instability, and issues joining or maintaining conferences. We are working on resolving the issues.

We’re currently experiencing degraded performance issues with chats. Our team is working to restore normal performance levels.