Wildix

Some systems are experiencing issues.

Last updated 1 day ago
    • Chats and Presence

      Real-time messaging and user presence status

      Operational
    • Conferences

      Audio, video, and screen-sharing meeting rooms

      Operational
    • Kite

      WebRTC communication tool for external visitors

      Operational
    • Website

      Wildix corporate websites (wildix.com, x-bees.com, x-hoppers.com)

      Operational
    • Salesforce Partner Community

      Website to manage business operations (bewildix.com)

      Operational
    • Wildix Portal

      Legacy management platform (my.wildix.com)

      Operational
    • Announcements

      Partial outage
    • Cloud PBXs

      Cloud based PBXs hosted by Wildix

      Operational
    • Cloud Analytics

      The data aggregation and reporting engine that provides historical statistics on call volumes, and queue performance

      Operational
    • Live view

      Real-time active calls, conferences, chats, services (queues) monitoring

      Operational
    • Revenue Intelligence

      AI-powered intelligence platform that transforms customer conversations into actionable insights

      Operational
    • DNS

      Global routing for Wildix service domains

      Operational
    • Chat AI agents

      AI Chatbots

      Operational
    • Voice AI agents

      AI Voicebots

      Operational
    • CLASSOUND

      Wildix SIP trunk service

      Operational
    • Company Data Storage

      Storage of all company data (call and conference recordings, transcriptions, chat attachments, voicemails, etc.)

      Operational
    • Authorization

      Central authentication layer, Single Sign-On (SSO), and identity management system used to access all Wildix platforms

      Operational
    • Notifications

      Push and Emails notifications

      Operational
    • Wilma

      AI-powered sales companion who enhances and automates real-time interactions across all Wildix platforms

      Operational
    • Wildix Provisioning Service

      Automatic provisioning for hardware devices

      Operational
    • PBX Upgrade Service

      Operational
    • Remote Support

      Secure access infrastructure for remote (HW/VM) PBX troubleshooting

      Operational
    • PBX Certificate Service

      SSL/TLS certificate renewal service for PBXs

      Operational
    • Speech-to-Text

      Speech-to-Text transcription service

      Operational
    • Text-to-Speech

      Text-to-Speech audio generation service

      Operational
    • Zoho Integration Service

      Middleware for Wildix-Zoho CRM synchronization

      Operational
    • Wildix Integrations Hub

      Operational
    • Wizyconf Conferences

      Video conference service

      Operational
    • Group Chats

      Multi-user chats service

      Operational
    • Screen Sharing

      Desktop screen-sharing

      Operational
    • Geolocation

      User geolocation status

      Operational
    • Legacy Kite

      WebRTC communication tool for external visitors. Service will become EOL 2026.12.31

      Operational
    • File Sharing

      Chat file sharing service

      Operational
    • URL Preview

      Chat URL preview service

      Operational

Past incidents

Identified
Affected Components: Announcements

Identified

23 hours ago 2026-10-21 23:43 UTC

Update – PHP vulnerabilities CVE-2026-109618 and CVE-2026-109619

Most cloud PBXs have now been updated with the patched PHP versions. A small number remain, and our team is handling them individually. No action is required from partners for cloud PBXs.

All Wildix cloud services remain fully operational.

On-premise PBXs without auto-upgrade enabled should be updated as soon as possible, if this hasn’t been done already.

Identified

1 day ago 2026-10-21 21:32 UTC

Update – PHP vulnerabilities CVE-2026-109618 and CVE-2026-109619

All Wildix cloud services have been updated with the patched PHP versions and are fully operational, including Legacy Kite, Legacy File Sharing, Zoho Integration Service and Wildix Integrations Hub. The rollout to cloud PBXs is in progress. No action is required from partners.

On-premise PBXs without auto-upgrade enabled should be updated as soon as possible, if this hasn’t been done already.

We will post a final update once the cloud PBX rollout is complete.

Identified

1 day ago 2026-10-21 17:54 UTC

Update – PHP vulnerabilities CVE-2026-109618 and CVE-2026-109619

On 21 October 2026, the PHP project disclosed two critical vulnerabilities in the PHP runtime, CVE-2026-109618 and CVE-2026-109619 (CVSS 4.0: 9.2). Both could allow remote code execution without authentication. PHP has released fixed versions 8.5.12, 8.4.27, 8.3.36 and 8.2.35. PHP’s advisory: https://www.php.net/archive/2026.php#2026-10-21-5

Wildix PBX

Supported PBX versions run on PHP 8.2 (WMS 6 and WMS 7 up to 7.08) and 8.4 (WMS 7.09 and later). Patched packages for on-premise PBXs are available in all Wildix repositories.

• Cloud PBXs: The update is being rolled out by Wildix. No action is required from partners. We will post an update here once the rollout is complete.

• On-premise PBXs with auto-upgrade enabled will receive the update automatically.

• On-premise PBXs without auto-upgrade must be updated manually as soon as possible.

• PBXs on versions older than WMS 6 must be upgraded to WMS 6 or WMS 7 as soon as possible.

Wildix services Our teams are applying the patched version across our infrastructure.

As a precaution, the following services have been taken offline until patching is complete:

•Legacy Kite •Legacy File Sharing •Zoho Integration Service •Wildix Integrations Hub

Other PBX features are not affected by this maintenance.

We will post further updates here as services are restored.

Reported

1 day ago 2026-10-21 12:39 UTC

We are carrying out urgent security work following the disclosure of vulnerabilities affecting certain PHP-based services. As a precaution, access to some Wildix services may be temporarily unavailable while we apply protective measures and investigate potential exposure. We will post further updates here as work progresses and we can confirm the impact and recovery timelines.

For more information about this vulnerability, please refer to the CERT-EU security advisory: https://cert.europa.eu/publications/security-advisories/2026-018

1 year ago 2025-07-30 10:32 UTC
Fixed
Affected Components: Cloud Analytics

Fixed

1 year ago 2025-07-30 10:32 UTC

Cloud Analytics service will not be available due to maintenance from Monday, 4 August 2025, 21:00 UTC to Tuesday, 5 August 2025, 01:00 UTC.

1 year ago 2025-07-28 16:48 UTC
Fixed

Fixed

1 year ago 2025-07-28 16:48 UTC

The Cloud Analytics service will be unavailable due to maintenance from Tuesday, 29 July 2025, 00:00 - 01:00 UTC

Fixed
Affected Components: Website

Fixed

1 year ago 2025-07-18 07:03 UTC

The access issue affecting several of our websites has been resolved. All services are now operating normally. Thank you for your patience.

Reported

1 year ago 2025-07-18 04:34 UTC

We’re currently experiencing an issue affecting access to several of our websites. Our team is investigating and working to restore full availability as soon as possible. We’ll provide updates here as we have more information. Thank you for your patience.

1 year ago 2025-07-17 08:40 UTC
Fixed
Affected Components: Wizyconf Conferences

Fixed

1 year ago 2025-07-17 08:40 UTC

We will be performing scheduled maintenance on Wizyconf on Saturday, 2025-07-19, 6:00 – 8:00 AM UTC time. During this time some services might be temporarily unavailable.

1 year ago 2025-07-11 07:27 UTC
Fixed
Affected Components: Wizyconf Conferences

Fixed

1 year ago 2025-07-12 08:27 UTC

Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

Reported

1 year ago 2025-07-11 07:27 UTC

We will be performing scheduled maintenance on Wizyconf on Saturday, 2025-07-11, 7:00 - 8:00 AM UTC time. During this time some services might be temporarily unavailable.

1 year ago 2025-07-01 07:48 UTC
Fixed
Affected Components: Cloud Analytics

Fixed

1 year ago 2025-07-01 15:44 UTC

The scheduled maintenance for the Cloud Analytics service has been rescheduled to Tuesday, 8 July 2025, 21:00 UTC to Wednesday, 9 July 2025, 01:00 UTC.

Reported

1 year ago 2025-07-01 07:48 UTC

The Cloud Analytics service will be unavailable due to scheduled maintenance from Wednesday, 2 July 2025, 21:00 UTC to Thursday, 3 July 2025, 01:00 UTC