Some systems are experiencing issues.

Update – PHP vulnerabilities CVE-2026-109618 and CVE-2026-109619

Most cloud PBXs have now been updated with the patched PHP versions. A small number remain, and our team is handling them individually. No action is required from partners for cloud PBXs.

All Wildix cloud services remain fully operational.

On-premise PBXs without auto-upgrade enabled should be updated as soon as possible, if this hasn’t been done already.

Update – PHP vulnerabilities CVE-2026-109618 and CVE-2026-109619

All Wildix cloud services have been updated with the patched PHP versions and are fully operational, including Legacy Kite, Legacy File Sharing, Zoho Integration Service and Wildix Integrations Hub. The rollout to cloud PBXs is in progress. No action is required from partners.

On-premise PBXs without auto-upgrade enabled should be updated as soon as possible, if this hasn’t been done already.

We will post a final update once the cloud PBX rollout is complete.

Update – PHP vulnerabilities CVE-2026-109618 and CVE-2026-109619

On 21 October 2026, the PHP project disclosed two critical vulnerabilities in the PHP runtime, CVE-2026-109618 and CVE-2026-109619 (CVSS 4.0: 9.2). Both could allow remote code execution without authentication. PHP has released fixed versions 8.5.12, 8.4.27, 8.3.36 and 8.2.35. PHP’s advisory: https://www.php.net/archive/2026.php#2026-10-21-5

Wildix PBX

Supported PBX versions run on PHP 8.2 (WMS 6 and WMS 7 up to 7.08) and 8.4 (WMS 7.09 and later). Patched packages for on-premise PBXs are available in all Wildix repositories.

• Cloud PBXs: The update is being rolled out by Wildix. No action is required from partners. We will post an update here once the rollout is complete.

• On-premise PBXs with auto-upgrade enabled will receive the update automatically.

• On-premise PBXs without auto-upgrade must be updated manually as soon as possible.

• PBXs on versions older than WMS 6 must be upgraded to WMS 6 or WMS 7 as soon as possible.

Wildix services Our teams are applying the patched version across our infrastructure.

As a precaution, the following services have been taken offline until patching is complete:

•Legacy Kite •Legacy File Sharing •Zoho Integration Service •Wildix Integrations Hub

Other PBX features are not affected by this maintenance.

We will post further updates here as services are restored.

We are carrying out urgent security work following the disclosure of vulnerabilities affecting certain PHP-based services. As a precaution, access to some Wildix services may be temporarily unavailable while we apply protective measures and investigate potential exposure. We will post further updates here as work progresses and we can confirm the impact and recovery timelines.

For more information about this vulnerability, please refer to the CERT-EU security advisory: https://cert.europa.eu/publications/security-advisories/2026-018

CLASSOUND service has been restored.

One of our local lines experienced traffic routing issues with a global operator in Austria. The issue has now been resolved on their end, and additional measures are being implemented to prevent it from recurring.

One of CLASSOUND local lines is currently experiencing difficulties in processing audio to +43 dial codes numbers in Austria.

Our technical team is actively working to resolve this issue as quickly as possible.

CLASSOUND service has been restored. The issue was caused by an interconnection failure involving Orange, which was identified and resolved by our local line Support in France.

Our local line in France is currently experiencing an issue with an interconnection involving Orange. Approximately 40% of calls are impacted. The incident is being addressed in collaboration with the operator, and stabilization actions are underway.

One of CLASSOUND local lines is currently experiencing an outage with terminating calls traffic to +33 dial codes numbers in France.

Our technical team is actively working to resolve this issue as quickly as possible.

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

We’re currently experiencing degraded performance issues with Cloud Analytics. Our team is working to restore normal performance levels. All users may be affected

The Remote Support functional was restored.

We are currently investigating a partial outage affecting Remote Support for HW PBXs. Our team is actively working on resolving the issue as quickly as possible.

As part of our ongoing commitment to reliable service, maintenance is scheduled for the CLASSOUND local line in Saudi Arabia on April 16, from 21:00 to 00:00 CEST. This activity is aimed at improving security and ensuring high service quality. Maintenance Includes:

• Update of the local line in Saudi Arabia. Expected Impact:
• Brief service interruptions for calls to/from Saudi Arabia.

Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

We will perform scheduled maintenance on Portal & Auth services on Saturday, 2025-04-12, 06:00 - 07:00 AM UTC. During this time, service could be temporarily unavailable.

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

One of CLASSOUND local lines is currently experiencing an outage with terminating inbound calls to +3909 dial code numbers in Italy.

An incident has been raised with OLO (Telecom Italia), and follow-up is ongoing to resolve the issue.

Our technical team is working to resolve this issue as quickly as possible.

Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

We will perform scheduled maintenance on Portal & Auth services on Sunday, 2025-04-06, 10:00 - 11:00 AM UTC. During this time, service could be temporarily unavailable.

The issue has been identified and fixed.

We observe an increased error rate with Cloud Analytics and Cloud Data Storage services.

Our teams are working on resolving the issues.

One of CLASSOUND's local lines is currently experiencing an outage affecting inbound call traffic from the Orange operator. The resolution team is investigating the issue further. The information provided here is related to ongoing troubleshooting efforts. Thank you for understanding

Service is operational

One of CLASSOUND local lines is currently experiencing an outage with terminating inbound calls traffic to +33 dial codes numbers in France.

Our technical team is actively working to resolve this issue as quickly as possible.

We experienced a temporary issue that caused some PBXs to stop functioning due to a data synchronization error. Our teams worked quickly to identify and resolve the problem, and all affected PBXs have been restored. We've implemented measures to prevent this from happening again and are closely monitoring the system. We apologize for any inconvenience.

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

We’re experiencing a service outage with PBXs. Our team is currently working to restore the service.