Wildix

All systems are operational.

Last updated 2 days ago

    • Chats and Presence

      Real-time messaging and user presence status

      Operational

    • Conferences

      Audio, video, and screen-sharing meeting rooms

      Operational

    • Kite

      WebRTC communication tool for external visitors

      Operational

    • Website

      Wildix corporate websites (wildix.com, x-bees.com, x-hoppers.com)

      Operational

    • Salesforce Partner Community

      Website to manage business operations (bewildix.com)

      Operational

    • Wildix Portal

      Legacy management platform (my.wildix.com)

      Operational

    • Announcements

      Operational

    • Cloud PBXs

      Cloud based PBXs hosted by Wildix

      Operational

    • Cloud Analytics

      The data aggregation and reporting engine that provides historical statistics on call volumes, and queue performance

      Operational

    • Live view

      Real-time active calls, conferences, chats, services (queues) monitoring

      Operational

    • Revenue Intelligence

      AI-powered intelligence platform that transforms customer conversations into actionable insights

      Operational

    • DNS

      Global routing for Wildix service domains

      Operational

    • Chat AI agents

      AI Chatbots

      Operational

    • Voice AI agents

      AI Voicebots

      Operational

    • CLASSOUND

      Wildix SIP trunk service

      Operational

    • Company Data Storage

      Storage of all company data (call and conference recordings, transcriptions, chat attachments, voicemails, etc.)

      Operational

    • Authorization

      Central authentication layer, Single Sign-On (SSO), and identity management system used to access all Wildix platforms

      Operational

    • Notifications

      Push and Emails notifications

      Operational

    • Wilma

      AI-powered sales companion who enhances and automates real-time interactions across all Wildix platforms

      Operational

    • Wildix Provisioning Service

      Automatic provisioning for hardware devices

      Operational

    • PBX Upgrade Service

      Operational

    • Remote Support

      Secure access infrastructure for remote (HW/VM) PBX troubleshooting

      Operational

    • PBX Certificate Service

      SSL/TLS certificate renewal service for PBXs

      Operational

    • Speech-to-Text

      Speech-to-Text transcription service

      Operational

    • Text-to-Speech

      Text-to-Speech audio generation service

      Operational

    • Zoho Integration Service

      Middleware for Wildix-Zoho CRM synchronization

      Operational

    • Wildix Integrations Hub

      Operational

    • Wizyconf Conferences

      Video conference service

      Operational

    • Group Chats

      Multi-user chats service

      Operational

    • Screen Sharing

      Desktop screen-sharing

      Operational

    • Geolocation

      User geolocation status

      Operational

    • Legacy Kite

      WebRTC communication tool for external visitors. Service will become EOL 2026.12.31

      Operational

    • File Sharing

      Chat file sharing service

      Operational

    • URL Preview

      Chat URL preview service

      Operational

Past incidents

[CLASSOUND] Partial Inbound calls outage to France

1 year ago 2025-01-28 15:04 UTC
Fixed
Affected Components: CLASSOUND

Fixed

1 year ago 2025-01-28 17:52 UTC

CLASSOUND service has been restored.

France's local line had a major outage in Voice/Cloud Service due to a routing software fault. A Kernel Oops caused disruptions, but isolating the faulty chassis and reducing external traffic restored normal operations. Management is fast-tracking a project to enhance system performance.

Reported

1 year ago 2025-01-28 15:04 UTC

One of CLASSOUND local lines is currently experiencing an outage with terminating inbound calls traffic to +33 dial codes numbers in France. Our technical team is actively working to resolve this issue as quickly as possible.

Scheduled maintenance on Wizyconf

1 year ago 2025-01-28 13:41 UTC
Fixed
Affected Components: Wizyconf Conferences

Fixed

1 year ago 2025-01-29 07:03 UTC

Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

Reported

1 year ago 2025-01-28 13:41 UTC

We will be performing scheduled maintenance on Wizyconf on Wednesday, 2025-01-29, 6:00 - 7:00 AM UTC time. During this time some services might be temporarily unavailable.

Scheduled maintenance on Wizyconf

1 year ago 2025-01-21 18:50 UTC
Fixed
Affected Components: Wizyconf Conferences

Fixed

1 year ago 2025-01-22 07:08 UTC

Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

Reported

1 year ago 2025-01-21 18:50 UTC

We will be performing scheduled maintenance on Wizyconf on Wednesday, 2025-01-22, 6:00 - 7:00 AM UTC time. During this time some services might be temporarily unavailable.

CLASSOUND Partial outage in the US region

1 year ago 2025-01-20 23:55 UTC
Fixed
Affected Components: CLASSOUND

Fixed

1 year ago 2025-01-21 00:22 UTC

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

Reported

1 year ago 2025-01-20 23:55 UTC

One of the CLASSOUND local lines is experiencing an outage affecting call traffic to the US region. Our technical team is working with the supplier to resolve this issue as quickly as possible.

Scheduled maintenance of the conference database

1 year ago 2025-01-20 17:09 UTC
Fixed
Affected Components: Wizyconf Conferences

Fixed

1 year ago 2025-01-21 00:54 UTC

Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

Reported

1 year ago 2025-01-20 17:09 UTC

We will be performing scheduled maintenance on Conference database on Saturday, 2025-01-21, 12:00 - 1:00 AM UTC time. During this time some services might be temporarily unavailable.

Cloud Analytics Maintenance

1 year ago 2025-01-09 08:03 UTC
Fixed
Affected Components: Cloud Analytics

Fixed

1 year ago 2025-01-09 08:03 UTC

The Cloud Analytics service will be unavailable due to scheduled maintenance from Friday, 10 January 2025, 21:00 UTC to Saturday, 11 January 2025, 01:00 UTC.

CDS Service Maintenance.

1 year ago 2025-01-08 20:01 UTC
Fixed
Affected Components: Company Data Storage

Fixed

1 year ago 2025-01-08 20:01 UTC

The CDS service will be unavailable due to scheduled maintenance from Saturday, 11 January 2025, 08:30 AM UTC to Saturday, 11 January 2025, 10:30 AM UTC.

[CLASSOUND] Partial Inbound calls partial outage to GERMANY

1 year ago 2025-01-05 00:00 UTC
Fixed
Affected Components: CLASSOUND

Fixed

1 year ago 2025-01-04 23:16 UTC

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

Reported

1 year ago 2025-01-05 00:00 UTC

One of CLASSOUND local lines is currently experiencing an outage with terminating calls traffic to +49 dial codes numbers in Germany.

Our technical team is actively working to resolve this issue with the supplier as quickly as possible.