Wildix

All systems are operational.

Last updated 2 weeks ago

    • Chats and Presence

      Real-time messaging and user presence status

      Operational

    • Conferences

      Audio, video, and screen-sharing meeting rooms

      Operational

    • Kite

      WebRTC communication tool for external visitors

      Operational

    • Website

      Wildix corporate websites (wildix.com, x-bees.com, x-hoppers.com)

      Operational

    • Salesforce Partner Community

      Website to manage business operations (bewildix.com)

      Operational

    • Wildix Portal

      Legacy management platform (my.wildix.com)

      Operational

    • Announcements

      Operational

    • Cloud PBXs

      Cloud based PBXs hosted by Wildix

      Operational

    • Cloud Analytics

      The data aggregation and reporting engine that provides historical statistics on call volumes, and queue performance

      Operational

    • Live view

      Real-time active calls, conferences, chats, services (queues) monitoring

      Operational

    • Revenue Intelligence

      AI-powered intelligence platform that transforms customer conversations into actionable insights

      Operational

    • DNS

      Global routing for Wildix service domains

      Operational

    • Chat AI agents

      AI Chatbots

      Operational

    • Voice AI agents

      AI Voicebots

      Operational

    • CLASSOUND

      Wildix SIP trunk service

      Operational

    • Company Data Storage

      Storage of all company data (call and conference recordings, transcriptions, chat attachments, voicemails, etc.)

      Operational

    • Authorization

      Central authentication layer, Single Sign-On (SSO), and identity management system used to access all Wildix platforms

      Operational

    • Notifications

      Push and Emails notifications

      Operational

    • Wilma

      AI-powered sales companion who enhances and automates real-time interactions across all Wildix platforms

      Operational

    • Wildix Provisioning Service

      Automatic provisioning for hardware devices

      Operational

    • PBX Upgrade Service

      Operational

    • Remote Support

      Secure access infrastructure for remote (HW/VM) PBX troubleshooting

      Operational

    • PBX Certificate Service

      SSL/TLS certificate renewal service for PBXs

      Operational

    • Speech-to-Text

      Speech-to-Text transcription service

      Operational

    • Text-to-Speech

      Text-to-Speech audio generation service

      Operational

    • Zoho Integration Service

      Middleware for Wildix-Zoho CRM synchronization

      Operational

    • Wildix Integrations Hub

      Operational

    • Wizyconf Conferences

      Video conference service

      Operational

    • Group Chats

      Multi-user chats service

      Operational

    • Screen Sharing

      Desktop screen-sharing

      Operational

    • Geolocation

      User geolocation status

      Operational

    • Legacy Kite

      WebRTC communication tool for external visitors. Service will become EOL 2026.12.31

      Operational

    • File Sharing

      Chat file sharing service

      Operational

    • URL Preview

      Chat URL preview service

      Operational

Past incidents

Major outage with chat service

1 year ago 2024-11-14 15:00 UTC
Fixed
Affected Components: Chats and Presence

Fixed

1 year ago 2024-11-14 17:27 UTC

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

Reported

1 year ago 2024-11-14 15:00 UTC

We are observing an increased error rate with Chat service. Our team is currently investigating.

Frankfurt major outage

2 years ago 2024-11-04 09:48 UTC
Fixed
Affected Components: Cloud PBXs

Fixed

2 years ago 2024-11-04 09:48 UTC

We experienced a temporary service disruption today in the Frankfurt region at 9:48 UTC due to a security update. A configuration change briefly affected resource availability, but the issue was identified and resolved within 10 minutes. All services are now fully restored.

Maintenance on Phonebridge service

2 years ago 2024-10-30 14:32 UTC
Fixed
Affected Components: Zoho Integration Service

Fixed

2 years ago 2024-10-31 07:23 UTC

Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

Reported

2 years ago 2024-10-30 14:32 UTC

We will be performing scheduled maintenance on Phonebridge on Thursday, 2024-10-31, 06:00 - 06:20 AM UTC time. During this time service could be temporarily unavailable

Maintenance on File Sharing service

2 years ago 2024-10-29 14:52 UTC
Fixed
Affected Components: File Sharing

Fixed

2 years ago 2024-10-30 06:46 UTC

Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

Reported

2 years ago 2024-10-29 14:52 UTC

We will be performing scheduled maintenance on File Sharing on Wednesday, 2024-10-30, 06:00 - 06:20 AM UTC time. During this time service could be temporarily unavailable.

Maintenance on Cloud Analytics service

2 years ago 2024-10-14 12:54 UTC
Fixed
Affected Components: Cloud Analytics

Fixed

2 years ago 2024-10-14 12:54 UTC

Cloud Analytics service will not be available due to maintenance from Wednesday, 23 October 2024, 21:00 UTC to Thursday, 24 October 2024, 01:00 UTC.

Maintenance on Cloud Analytics service

2 years ago 2024-10-10 10:43 UTC
Fixed
Affected Components: Cloud Analytics

Fixed

2 years ago 2024-10-10 10:43 UTC

Cloud Analytics service will be unavailable due to maintenance on Thursday, 10 October 2024, from 17:00 to 17:30 UTC

Cloud Analytics service outage

2 years ago 2024-10-10 07:59 UTC
Fixed
Affected Components: Cloud Analytics

Fixed

2 years ago 2024-10-10 10:40 UTC

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

Reported

2 years ago 2024-10-10 07:59 UTC

We’re experiencing a service outage with Cloud Analytics. Our team is currently working to restore the service. All users may be affected.

Maintenance on CloudAnalytics service

2 years ago 2024-10-02 12:17 UTC
Fixed
Affected Components: Cloud Analytics

Fixed

2 years ago 2024-10-02 12:17 UTC

Cloud Analytics service will be unavailable due to maintenance on Wednesday, 2 October 2024, from 18:00 to 18:30 UTC, and on Friday, 4 October 2024, from 18:00 to 20:00 UTC

[CLASSOUND] Partial Inbound calls outage to France

2 years ago 2024-09-23 07:20 UTC
Fixed
Affected Components: CLASSOUND

Fixed

2 years ago 2024-09-23 08:31 UTC

CLASSOUND service has been restored. There was a temporary outage with one of the local lines in France.

Reported

2 years ago 2024-09-23 07:20 UTC

One of CLASSOUND local lines is currently experiencing an outage with terminating inbound calls traffic to +33 dial codes numbers in France.

Our technical team is actively working to resolve this issue as quickly as possible.