Wildix

All systems are operational.

Last updated 3 hours ago

    • Chats and Presence

      Real-time messaging and user presence status

      Operational

    • Conferences

      Audio, video, and screen-sharing meeting rooms

      Operational

    • Kite

      WebRTC communication tool for external visitors

      Operational

    • Website

      Wildix corporate websites (wildix.com, x-bees.com, x-hoppers.com)

      Operational

    • Salesforce Partner Community

      Website to manage business operations (bewildix.com)

      Operational

    • Wildix Portal

      Legacy management platform (my.wildix.com)

      Operational

    • Announcements

      Operational

    • Cloud PBXs

      Cloud based PBXs hosted by Wildix

      Operational

    • Cloud Analytics

      The data aggregation and reporting engine that provides historical statistics on call volumes, and queue performance

      Operational

    • Live view

      Real-time active calls, conferences, chats, services (queues) monitoring

      Operational

    • Revenue Intelligence

      AI-powered intelligence platform that transforms customer conversations into actionable insights

      Operational

    • DNS

      Global routing for Wildix service domains

      Operational

    • Chat AI agents

      AI Chatbots

      Operational

    • Voice AI agents

      AI Voicebots

      Operational

    • CLASSOUND

      Wildix SIP trunk service

      Operational

    • Company Data Storage

      Storage of all company data (call and conference recordings, transcriptions, chat attachments, voicemails, etc.)

      Operational

    • Authorization

      Central authentication layer, Single Sign-On (SSO), and identity management system used to access all Wildix platforms

      Operational

    • Notifications

      Push and Emails notifications

      Operational

    • Wilma

      AI-powered sales companion who enhances and automates real-time interactions across all Wildix platforms

      Operational

    • Wildix Provisioning Service

      Automatic provisioning for hardware devices

      Operational

    • PBX Upgrade Service

      Operational

    • Remote Support

      Secure access infrastructure for remote (HW/VM) PBX troubleshooting

      Operational

    • PBX Certificate Service

      SSL/TLS certificate renewal service for PBXs

      Operational

    • Speech-to-Text

      Speech-to-Text transcription service

      Operational

    • Text-to-Speech

      Text-to-Speech audio generation service

      Operational

    • Zoho Integration Service

      Middleware for Wildix-Zoho CRM synchronization

      Operational

    • Wildix Integrations Hub

      Operational

    • Wizyconf Conferences

      Video conference service

      Operational

    • Group Chats

      Multi-user chats service

      Operational

    • Screen Sharing

      Desktop screen-sharing

      Operational

    • Geolocation

      User geolocation status

      Operational

    • Legacy Kite

      WebRTC communication tool for external visitors. Service will become EOL 2026.12.31

      Operational

    • File Sharing

      Chat file sharing service

      Operational

    • URL Preview

      Chat URL preview service

      Operational

Past incidents

Scheduled maintenance on Wizyconf

2 years ago 2024-08-23 10:10 UTC
Fixed
Affected Components: Wizyconf Conferences

Fixed

2 years ago 2024-08-24 07:57 UTC

Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

Reported

2 years ago 2024-08-23 10:10 UTC

We will be performing scheduled maintenance on Wizyconf on Saturday, 2024-08-24, 7:00 - 8:00 AM UTC time. During this time some services might be temporarily unavailable.

Partial calls outage to Germany destination

2 years ago 2024-08-16 08:46 UTC
Fixed
Affected Components: CLASSOUND

Fixed

2 years ago 2024-08-16 10:29 UTC

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

Reported

2 years ago 2024-08-16 08:46 UTC

One of CLASSOUND local lines is currently experiencing an outage with terminating calls traffic to +49 dial codes numbers in Germany.

Our technical team is actively working to resolve this issue with the supplier as quickly as possible.

Partial calls outage to Germany destination

2 years ago 2024-08-16 08:33 UTC
Fixed
Affected Components: CLASSOUND

Fixed

2 years ago 2024-08-16 10:30 UTC

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

Reported

2 years ago 2024-08-16 08:33 UTC

One of CLASSOUND local lines is currently experiencing an outage with receiving calls to +49 dial codes numbers in Germany.

Our technical team is actively working to resolve this issue with the supplier as quickly as possible.

Partial calls outage to Germany destination

2 years ago 2024-08-16 08:32 UTC
Fixed
Affected Components: CLASSOUND

Fixed

2 years ago 2024-08-16 10:32 UTC

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

Reported

2 years ago 2024-08-16 08:32 UTC

One of CLASSOUND local lines is currently experiencing an outage with terminating calls traffic to +49 dial codes numbers in Germany.

Our technical team is actively working to resolve this issue with the supplier as quickly as possible.

Scheduled maintenance on Wizyconf

2 years ago 2024-08-14 08:27 UTC
Fixed
Affected Components: Wizyconf Conferences

Fixed

2 years ago 2024-08-17 07:55 UTC

Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

Reported

2 years ago 2024-08-14 08:27 UTC

We will be performing scheduled maintenance on Wizyconf on Saturday, 2024-08-17, 7:00 - 8:00 AM UTC time. During this time some services might be temporarily unavailable.

Maintenance on CloudAnalytics service

2 years ago 2024-08-06 10:56 UTC
Fixed
Affected Components: Cloud Analytics

Fixed

2 years ago 2024-08-06 10:56 UTC

Cloud Analytics service will not be available due to maintenance from Monday, 19 August 2024, 21:00 UTC to Tuesday, 20 August 2024, 01:00 UTC.

Kite service outage

2 years ago 2024-08-02 07:24 UTC
Fixed
Affected Components: Kite

Fixed

2 years ago 2024-08-02 08:50 UTC

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

Reported

2 years ago 2024-08-02 07:24 UTC

We are observing an increased error rate with Kite service. Our team is currently investigating.

Authorization service partial outage

2 years ago 2024-07-30 13:56 UTC
Fixed
Affected Components: Authorization

Fixed

2 years ago 2024-07-30 15:07 UTC

The issue has been resolved on our side and additional measures are being implemented to prevent a recurrence.

Reported

2 years ago 2024-07-30 13:56 UTC

We’re currently experiencing degraded performance issues with authentication service. Our team is working to restore normal performance levels. All users may be affected.

Maintenance on CloudAnalytics service

2 years ago 2024-07-11 17:00 UTC
Fixed
Affected Components: Cloud Analytics

Fixed

2 years ago 2024-07-11 17:00 UTC

Cloud Analytics service will not be available due to maintenance between Thursday, 11 July 2024, 17:00 UTC - Thursday, 11 July 2024, 21:00 UTC