Wildix

All systems are operational.

Last updated 4 hours ago

    • Chats and Presence

      Real-time messaging and user presence status

      Operational

    • Conferences

      Audio, video, and screen-sharing meeting rooms

      Operational

    • Kite

      WebRTC communication tool for external visitors

      Operational

    • Website

      Wildix corporate websites (wildix.com, x-bees.com, x-hoppers.com)

      Operational

    • Salesforce Partner Community

      Website to manage business operations (bewildix.com)

      Operational

    • Wildix Portal

      Legacy management platform (my.wildix.com)

      Operational

    • Announcements

      Operational

    • Cloud PBXs

      Cloud based PBXs hosted by Wildix

      Operational

    • Cloud Analytics

      The data aggregation and reporting engine that provides historical statistics on call volumes, and queue performance

      Operational

    • Live view

      Real-time active calls, conferences, chats, services (queues) monitoring

      Operational

    • Revenue Intelligence

      AI-powered intelligence platform that transforms customer conversations into actionable insights

      Operational

    • DNS

      Global routing for Wildix service domains

      Operational

    • Chat AI agents

      AI Chatbots

      Operational

    • Voice AI agents

      AI Voicebots

      Operational

    • CLASSOUND

      Wildix SIP trunk service

      Operational

    • Company Data Storage

      Storage of all company data (call and conference recordings, transcriptions, chat attachments, voicemails, etc.)

      Operational

    • Authorization

      Central authentication layer, Single Sign-On (SSO), and identity management system used to access all Wildix platforms

      Operational

    • Notifications

      Push and Emails notifications

      Operational

    • Wilma

      AI-powered sales companion who enhances and automates real-time interactions across all Wildix platforms

      Operational

    • Wildix Provisioning Service

      Automatic provisioning for hardware devices

      Operational

    • PBX Upgrade Service

      Operational

    • Remote Support

      Secure access infrastructure for remote (HW/VM) PBX troubleshooting

      Operational

    • PBX Certificate Service

      SSL/TLS certificate renewal service for PBXs

      Operational

    • Speech-to-Text

      Speech-to-Text transcription service

      Operational

    • Text-to-Speech

      Text-to-Speech audio generation service

      Operational

    • Zoho Integration Service

      Middleware for Wildix-Zoho CRM synchronization

      Operational

    • Wildix Integrations Hub

      Operational

    • Wizyconf Conferences

      Video conference service

      Operational

    • Group Chats

      Multi-user chats service

      Operational

    • Screen Sharing

      Desktop screen-sharing

      Operational

    • Geolocation

      User geolocation status

      Operational

    • Legacy Kite

      WebRTC communication tool for external visitors. Service will become EOL 2026.12.31

      Operational

    • File Sharing

      Chat file sharing service

      Operational

    • URL Preview

      Chat URL preview service

      Operational

Past incidents

Maintenance on CloudAnalytics service

2 years ago 2024-06-27 21:00 UTC
Fixed
Affected Components: Cloud Analytics

Fixed

2 years ago 2024-06-27 21:00 UTC

Cloud Analytics service will not be available due to maintenance from Thursday, 27 June 2024, 21:00 UTC - Thursday, 28 June 2024, 01:00 UTC

Screen Sharing maintenance

2 years ago 2024-06-20 07:00 UTC
Fixed
Affected Components: Screen Sharing

Fixed

2 years ago 2024-06-20 19:22 UTC

Maintenance work has been completed. If you are still experiencing any issues, please contact our technical support team.

Reported

2 years ago 2024-06-20 07:00 UTC

We will be performing scheduled maintenance on Screen Sharing on Wednesday, 2024-06-20, 07:00 - 08:00 AM UTC time. During this time service could be temporarily unavailable.

CLASSOUND service partial outage

2 years ago 2024-06-19 07:43 UTC
Fixed
Affected Components: CLASSOUND

Fixed

2 years ago 2024-06-19 09:57 UTC

CLASSOUND service has been restored.

After the billing subsystem update, a part of users' accounts appeared to be misconfigured which led to the service authorization disruptions. The issue has been resolved by restoring the affected accounts from the backup. CLASSOUND technical team applies the measures to prevent the issue from recurrence and to enhance the backup restoration process.

Reported

2 years ago 2024-06-19 07:43 UTC

CLASSOUND service is currently experiencing a partial outage affecting outbound calls of particular customers. At this time, it was identified as the system performance degradation.

Our technical team is actively working to resolve this issue as quickly as possible. Until further notice refraining from multiple call attempts is highly appreciated to facilitate progress towards a solution.

Scheduled maintenance on Wizyconf

2 years ago 2024-05-29 14:10 UTC
Fixed
Affected Components: Wizyconf Conferences

Fixed

2 years ago 2024-05-30 05:35 UTC

Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

Reported

2 years ago 2024-05-29 14:10 UTC

We will be performing scheduled maintenance on Wizyconf on Thursday, 2024-05-30, 5:00 - 6:00 AM UTC time. During this time some services might be temporarily unavailable.

Scheduled maintenance on Chats and Presence

2 years ago 2024-05-22 15:31 UTC
Fixed
Affected Components: Chats and Presence

Fixed

2 years ago 2024-05-22 23:24 UTC

Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

Reported

2 years ago 2024-05-22 15:31 UTC

We will be performing scheduled maintenance on Chats and Presence on 2024-05-22 23:00- 2024-05-23 00:00 UTC. During this time your personal and chat avatars will not be displayed.

Scheduled maintenance on Wizyconf

2 years ago 2024-05-21 15:48 UTC
Fixed
Affected Components: Wizyconf Conferences

Fixed

2 years ago 2024-05-22 05:57 UTC

Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support

Reported

2 years ago 2024-05-21 15:48 UTC

We will be performing scheduled maintenance on Wizyconf on Wednesday, 2024-05-22, 5:00 - 6:00 AM UTC time. During this time some services might be temporarily unavailable.

Maintenance on CloudAnalytics service

2 years ago 2024-05-20 11:00 UTC
Fixed
Affected Components: Cloud Analytics

Fixed

2 years ago 2024-05-20 11:00 UTC

Cloud Analytics service will not be available due to maintenance from Tuesday, 28 May 2024, 21:00 UTC to Wednesday, 29 May 2024, 01:00 UTC.

Partial calls outage to Germany destination

2 years ago 2024-05-14 10:29 UTC
Fixed
Affected Components: CLASSOUND

Fixed

2 years ago 2024-05-14 14:36 UTC

CLASSOUND service has been restored.

We experienced an electricity power outage in the local data center. The issue has been resolved on our side and additional measures are being implemented to prevent a recurrence.

Reported

2 years ago 2024-05-14 10:29 UTC

One of CLASSOUND local lines is currently experiencing an outage with terminating calls traffic to +49 dial codes numbers in Germany.

Our technical team is actively working to resolve this issue with the supplier as quickly as possible.