Wildix

All systems are operational.

Last updated 1 week ago

    • Chats and Presence

      Real-time messaging and user presence status

      Operational

    • Conferences

      Audio, video, and screen-sharing meeting rooms

      Operational

    • Kite

      WebRTC communication tool for external visitors

      Operational

    • Website

      Wildix corporate websites (wildix.com, x-bees.com, x-hoppers.com)

      Operational

    • Salesforce Partner Community

      Website to manage business operations (bewildix.com)

      Operational

    • Wildix Portal

      Legacy management platform (my.wildix.com)

      Operational

    • Announcements

      Operational

    • Cloud PBXs

      Cloud based PBXs hosted by Wildix

      Operational

    • Cloud Analytics

      The data aggregation and reporting engine that provides historical statistics on call volumes, and queue performance

      Operational

    • Live view

      Real-time active calls, conferences, chats, services (queues) monitoring

      Operational

    • Revenue Intelligence

      AI-powered intelligence platform that transforms customer conversations into actionable insights

      Operational

    • DNS

      Global routing for Wildix service domains

      Operational

    • Chat AI agents

      AI Chatbots

      Operational

    • Voice AI agents

      AI Voicebots

      Operational

    • CLASSOUND

      Wildix SIP trunk service

      Operational

    • Company Data Storage

      Storage of all company data (call and conference recordings, transcriptions, chat attachments, voicemails, etc.)

      Operational

    • Authorization

      Central authentication layer, Single Sign-On (SSO), and identity management system used to access all Wildix platforms

      Operational

    • Notifications

      Push and Emails notifications

      Operational

    • Wilma

      AI-powered sales companion who enhances and automates real-time interactions across all Wildix platforms

      Operational

    • Wildix Provisioning Service

      Automatic provisioning for hardware devices

      Operational

    • PBX Upgrade Service

      Operational

    • Remote Support

      Secure access infrastructure for remote (HW/VM) PBX troubleshooting

      Operational

    • PBX Certificate Service

      SSL/TLS certificate renewal service for PBXs

      Operational

    • Speech-to-Text

      Speech-to-Text transcription service

      Operational

    • Text-to-Speech

      Text-to-Speech audio generation service

      Operational

    • Zoho Integration Service

      Middleware for Wildix-Zoho CRM synchronization

      Operational

    • Wildix Integrations Hub

      Operational

    • Wizyconf Conferences

      Video conference service

      Operational

    • Group Chats

      Multi-user chats service

      Operational

    • Screen Sharing

      Desktop screen-sharing

      Operational

    • Geolocation

      User geolocation status

      Operational

    • Legacy Kite

      WebRTC communication tool for external visitors. Service will become EOL 2026.12.31

      Operational

    • File Sharing

      Chat file sharing service

      Operational

    • URL Preview

      Chat URL preview service

      Operational

Past incidents

CLASSOUND performance issues

2 years ago 2024-03-19 14:45 UTC
Fixed
Affected Components: CLASSOUND

Fixed

2 years ago 2024-03-19 15:02 UTC

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

Reported

2 years ago 2024-03-19 14:45 UTC

We have identified a partial system performance degradation with the system AAA component. Our team is actively working on the issue resolution. Thank you for your patience.

Performance issues on Push service

2 years ago 2024-03-15 15:32 UTC
Fixed

Fixed

2 years ago 2024-03-15 16:35 UTC

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

Reported

2 years ago 2024-03-15 15:32 UTC

We observe an increased error rate on a couple of our services. We are working on restoring normal functionality.

Scheduled maintenance on Group Chats

2 years ago 2024-03-12 16:35 UTC
Fixed
Affected Components: Group Chats

Fixed

2 years ago 2024-03-13 03:56 UTC

Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

Reported

2 years ago 2024-03-12 16:35 UTC

Group Chats service will not be available due to maintenance from Wednesday, 13 March 2024, 03:00 UTC to Wednesday, 13 March 2024, 04:00 UTC.

Scheduled maintenance on Wizyconf

2 years ago 2024-03-06 06:00 UTC
Fixed
Affected Components: Wizyconf Conferences

Fixed

2 years ago 2024-03-06 06:00 UTC

We will be performing scheduled maintenance on Wizyconf on Wednesday, 2024-03-06, 6:00 - 6:30 AM UTC time. During this time some services might be temporarily unavailable.

Cloud Analytics service maintenance

2 years ago 2024-03-04 21:00 UTC
Fixed
Affected Components: Cloud Analytics

Fixed

2 years ago 2024-03-04 21:00 UTC

Cloud Analytics service will not be available due to maintenance from Wednesday, 04 March 2024, 03:00 UTC to Wednesday, 04 March 2024, 04:00 UTC.

CLASSOUND partial outage

2 years ago 2024-02-29 09:19 UTC
Fixed
Affected Components: CLASSOUND

Fixed

2 years ago 2024-02-29 14:21 UTC

Service has been restored. In case you are still experiencing any issues, please contact our technical support

Reported

2 years ago 2024-02-29 09:19 UTC

Partial Outage Germany Inbound. Affected regions: all Germany. Affected numbers: Partial.

Scheduled maintenance on Mail service

2 years ago 2024-02-25 09:00 UTC
Fixed
Affected Components: Notifications

Fixed

2 years ago 2024-02-25 15:58 UTC

Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

Reported

2 years ago 2024-02-25 09:00 UTC

We will be performing scheduled maintenance on Mail service on 2024-02-25, 7:00 - 8:00 UTC time. During this time mail notifications might be unavailable.

Scheduled maintenance on Wizyconf

2 years ago 2024-02-22 06:00 UTC
Fixed
Affected Components: Wizyconf Conferences

Fixed

2 years ago 2024-02-22 07:55 UTC

Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

Reported

2 years ago 2024-02-22 06:00 UTC

We will be performing scheduled maintenance on Wizyconf on Thursday, 2024-02-22, 6:00 - 6:30 UTC time. During this time some services might be temporarily unavailable.

Scheduled maintenance on Wizyconf

2 years ago 2024-02-07 09:19 UTC
Fixed
Affected Components: Wizyconf Conferences

Fixed

2 years ago 2024-02-08 12:28 UTC

Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

Reported

2 years ago 2024-02-07 09:19 UTC

We will be performing scheduled maintenance on Wizyconf on Thursday, 08 FEB 2024, 06:00 - 06:20 UTC. During this time some services might be temporarily unavailable.

Upgrade Service performance issues

2 years ago 2024-02-05 11:38 UTC
Fixed
Affected Components: PBX Upgrade Service

Fixed

2 years ago 2024-02-05 11:38 UTC

We are observing an increased error rate in Upgrade service. Our team is working on resolving the issue.

Scheduled maintenance on Cloud Data Storage

2 years ago 2024-02-02 17:01 UTC
Fixed
Affected Components: Company Data Storage

Fixed

2 years ago 2024-02-04 09:23 UTC

Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

Reported

2 years ago 2024-02-02 17:01 UTC

We will be performing scheduled maintenance on Cloud Data Storage on 04/02/2024 07:00 - 09:00 UTC. During this time some services might be temporarily unavailable.

CLASSOUND partial outage

2 years ago 2024-01-26 10:30 UTC
Fixed
Affected Components: CLASSOUND

Fixed

2 years ago 2024-01-26 11:01 UTC

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

Reported

2 years ago 2024-01-26 10:30 UTC

We’re currently experiencing degraded performance issues with CLASSOUND service. Our team is working to restore normal performance levels.

Scheduled maintenance on Wizyconf

2 years ago 2024-01-26 10:28 UTC
Fixed
Affected Components: Wizyconf Conferences

Fixed

2 years ago 2024-01-26 10:28 UTC

We will be performing scheduled maintenance on Wizyconf on Saturday, 27 January 2024, 08:00 UTC. During this time some services might be temporarily unavailable.

WMP performance issues

2 years ago 2024-01-23 11:27 UTC
Fixed
Affected Components: Wildix Portal

Fixed

2 years ago 2024-01-23 13:59 UTC

Service is operational

Reported

2 years ago 2024-01-23 11:27 UTC

We are observing an increased error rates from WMP. Some users might experience issues. Development team is checking