Wildix

All systems are operational.

Last updated 7 hours ago

    • Chats and Presence

      Real-time messaging and user presence status

      Operational

    • Conferences

      Audio, video, and screen-sharing meeting rooms

      Operational

    • Kite

      WebRTC communication tool for external visitors

      Operational

    • Website

      Wildix corporate websites (wildix.com, x-bees.com, x-hoppers.com)

      Operational

    • Salesforce Partner Community

      Website to manage business operations (bewildix.com)

      Operational

    • Wildix Portal

      Legacy management platform (my.wildix.com)

      Operational

    • Announcements

      Operational

    • Cloud PBXs

      Cloud based PBXs hosted by Wildix

      Operational

    • Cloud Analytics

      The data aggregation and reporting engine that provides historical statistics on call volumes, and queue performance

      Operational

    • Live view

      Real-time active calls, conferences, chats, services (queues) monitoring

      Operational

    • Revenue Intelligence

      AI-powered intelligence platform that transforms customer conversations into actionable insights

      Operational

    • DNS

      Global routing for Wildix service domains

      Operational

    • Chat AI agents

      AI Chatbots

      Operational

    • Voice AI agents

      AI Voicebots

      Operational

    • CLASSOUND

      Wildix SIP trunk service

      Operational

    • Company Data Storage

      Storage of all company data (call and conference recordings, transcriptions, chat attachments, voicemails, etc.)

      Operational

    • Authorization

      Central authentication layer, Single Sign-On (SSO), and identity management system used to access all Wildix platforms

      Operational

    • Notifications

      Push and Emails notifications

      Operational

    • Wilma

      AI-powered sales companion who enhances and automates real-time interactions across all Wildix platforms

      Operational

    • Wildix Provisioning Service

      Automatic provisioning for hardware devices

      Operational

    • PBX Upgrade Service

      Operational

    • Remote Support

      Secure access infrastructure for remote (HW/VM) PBX troubleshooting

      Operational

    • PBX Certificate Service

      SSL/TLS certificate renewal service for PBXs

      Operational

    • Speech-to-Text

      Speech-to-Text transcription service

      Operational

    • Text-to-Speech

      Text-to-Speech audio generation service

      Operational

    • Zoho Integration Service

      Middleware for Wildix-Zoho CRM synchronization

      Operational

    • Wildix Integrations Hub

      Operational

    • Wizyconf Conferences

      Video conference service

      Operational

    • Group Chats

      Multi-user chats service

      Operational

    • Screen Sharing

      Desktop screen-sharing

      Operational

    • Geolocation

      User geolocation status

      Operational

    • Legacy Kite

      WebRTC communication tool for external visitors. Service will become EOL 2026.12.31

      Operational

    • File Sharing

      Chat file sharing service

      Operational

    • URL Preview

      Chat URL preview service

      Operational

Past incidents

CLASSOUND partial outage

2 years ago 2023-12-06 11:15 UTC
Fixed
Affected Components: CLASSOUND

Fixed

2 years ago 2023-12-06 11:41 UTC

CLASSOUND's Inbound routing service encountered a configuration error that impacted all local routing rules. The Technical Team promptly identified and resolved the issue within a minimal timeframe.

Fixed

2 years ago 2023-12-06 11:37 UTC

Service has been restored. In case you are still experiencing any issues, please contact our technical support. More info will be provided later.

Reported

2 years ago 2023-12-06 11:15 UTC

We’re currently experiencing degraded performance issues with CLASSOUND. Inbound calls are affected. Our team is working to restore normal performance levels.

Scheduled maintenance on Chats and Presence

2 years ago 2023-11-15 05:00 UTC
Fixed
Affected Components: Chats and Presence

Fixed

2 years ago 2023-11-15 06:54 UTC

Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

Reported

2 years ago 2023-11-15 05:00 UTC

We will be performing scheduled maintenance on Chats and Presence on 2023-11-15 05:00-07:00 UTC. During this time your personal and chat avatars will not be displayed.

Partial CLASSOUND Service Outage

2 years ago 2023-11-10 10:34 UTC
Fixed
Affected Components: CLASSOUND

Fixed

2 years ago 2023-11-10 13:22 UTC

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

Reported

2 years ago 2023-11-10 10:34 UTC

Our team has identified a degradation affecting Classound service in countries: France, Italy, Belgium, Spain. Pro-active monitoring has detected the issue, and our team actively working on resolving it. Unfortunately, at this time, we do not have a specific estimated time for the repair. We understand the impact this may have on your services and sincerely apologize for any inconvenience caused.

Portal performance issues

2 years ago 2023-11-09 14:25 UTC
Fixed
Affected Components: Wildix Portal

Fixed

2 years ago 2023-11-09 15:28 UTC

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

Reported

2 years ago 2023-11-09 14:25 UTC

We're currently experiencing a highly increased error rate, impacting service availability for some users. Our team is actively investigating the issue and working on a resolution. We apologize for any inconvenience caused and appreciate your patience.