Wildix

All systems are operational.

Last updated 3 weeks ago

    • Chats and Presence

      Real-time messaging and user presence status

      Operational

    • Conferences

      Audio, video, and screen-sharing meeting rooms

      Operational

    • Kite

      WebRTC communication tool for external visitors

      Operational

    • Website

      Wildix corporate websites (wildix.com, x-bees.com, x-hoppers.com)

      Operational

    • Salesforce Partner Community

      Website to manage business operations (bewildix.com)

      Operational

    • Wildix Portal

      Legacy management platform (my.wildix.com)

      Operational

    • Announcements

      Operational

    • Cloud PBXs

      Cloud based PBXs hosted by Wildix

      Operational

    • Cloud Analytics

      The data aggregation and reporting engine that provides historical statistics on call volumes, and queue performance

      Operational

    • Live view

      Real-time active calls, conferences, chats, services (queues) monitoring

      Operational

    • Revenue Intelligence

      AI-powered intelligence platform that transforms customer conversations into actionable insights

      Operational

    • DNS

      Global routing for Wildix service domains

      Operational

    • Chat AI agents

      AI Chatbots

      Operational

    • Voice AI agents

      AI Voicebots

      Operational

    • CLASSOUND

      Wildix SIP trunk service

      Operational

    • Company Data Storage

      Storage of all company data (call and conference recordings, transcriptions, chat attachments, voicemails, etc.)

      Operational

    • Authorization

      Central authentication layer, Single Sign-On (SSO), and identity management system used to access all Wildix platforms

      Operational

    • Notifications

      Push and Emails notifications

      Operational

    • Wilma

      AI-powered sales companion who enhances and automates real-time interactions across all Wildix platforms

      Operational

    • Wildix Provisioning Service

      Automatic provisioning for hardware devices

      Operational

    • PBX Upgrade Service

      Operational

    • Remote Support

      Secure access infrastructure for remote (HW/VM) PBX troubleshooting

      Operational

    • PBX Certificate Service

      SSL/TLS certificate renewal service for PBXs

      Operational

    • Speech-to-Text

      Speech-to-Text transcription service

      Operational

    • Text-to-Speech

      Text-to-Speech audio generation service

      Operational

    • Zoho Integration Service

      Middleware for Wildix-Zoho CRM synchronization

      Operational

    • Wildix Integrations Hub

      Operational

    • Wizyconf Conferences

      Video conference service

      Operational

    • Group Chats

      Multi-user chats service

      Operational

    • Screen Sharing

      Desktop screen-sharing

      Operational

    • Geolocation

      User geolocation status

      Operational

    • Legacy Kite

      WebRTC communication tool for external visitors. Service will become EOL 2026.12.31

      Operational

    • File Sharing

      Chat file sharing service

      Operational

    • URL Preview

      Chat URL preview service

      Operational

Past incidents

Connectivity issue for Cloud PBXs in US East regions

3 years ago 2022-12-05 20:39 UTC
Fixed

Fixed

3 years ago 2022-12-05 22:01 UTC

Internet connectivity issue for the us-east-2 region has resolved at 09:06 PM UTC. In case you are still experiencing any issues, please contact our technical support.

Reported

3 years ago 2022-12-05 20:39 UTC

AWS is having some issues in the US East regions, which are affecting our Cloud PBXs in these areas. We are working with AWS to reduce the impact to a minimum.

Portal e-mails

3 years ago 2022-12-02 15:51 UTC
Fixed
Affected Components: Wildix Portal

Fixed

3 years ago 2022-12-02 16:04 UTC

The issue has been resolved

Reported

3 years ago 2022-12-02 15:51 UTC

We observe some errors about e-mail sending from WMP. We are investigating.

Portal outage

3 years ago 2022-11-28 14:19 UTC
Fixed
Affected Components: Wildix Portal

Fixed

3 years ago 2022-11-28 14:34 UTC

Service has been restored. Please get in touch with our support team if you are still experiencing any issues.

Reported

3 years ago 2022-11-28 14:19 UTC

We are experiencing a service outage with the Portal website. Our team is currently working to restore the service.

Scheduled maintenance on DNS

3 years ago 2022-11-19 00:00 UTC
Fixed
Affected Components: DNS

Fixed

3 years ago 2022-11-19 20:50 UTC

This maintenance is being rescheduled for a different date. Thank you for your understanding and apologize for any inconvenience.

Reported

3 years ago 2022-11-19 00:00 UTC

We will be performing scheduled maintenance on DNS service on 2022-11-19.

Wizyconf performance Issues for US region

4 years ago 2022-11-07 12:50 UTC
Fixed
Affected Components: Wizyconf Conferences

Fixed

4 years ago 2022-11-07 16:42 UTC

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

Investigating

4 years ago 2022-11-07 14:07 UTC

We involved additional teams in resolving this issue and we also took measures to mitigate the impact of this incident as much as possible.

Reported

4 years ago 2022-11-07 12:50 UTC

We're investigating the degraded performance of Service for US region. Our team is currently investigating this issue.

x-bees user's authorization with Wildix PBX

4 years ago 2022-11-02 13:00 UTC
Fixed
Affected Components: Chats and Presence

Fixed

4 years ago 2022-11-02 13:00 UTC

Some users may be logged out during 13:05-13:35 UTC due to the failed release of the internal component.

The service of authorization users with Wildix PBX has been restored.

In case you are still experiencing any issues please reconnect to Wildix PBX at the profile menu.

Portal major outage

4 years ago 2022-10-26 02:00 UTC
Fixed
Affected Components: Wildix Portal

Fixed

4 years ago 2022-10-26 10:01 UTC

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

Investigating

4 years ago 2022-10-26 01:11 UTC

We involved additional teams in resolving this issue and we also took measures to mitigate the impact of this incident as much as possible.

Reported

4 years ago 2022-10-26 02:00 UTC

We’re experiencing a service outage with Portal. Our team is currently working to restore the service. Portal users may be affected.

Multiple components experience degraded performance

4 years ago 2022-10-17 09:55 UTC
Fixed

Fixed

4 years ago 2022-10-17 14:05 UTC

The performance degradation issues of multiple backend components have been solved. If you are still experiencing any issues, please contact our technical support.

Identified

4 years ago 2022-10-17 10:14 UTC

We involved additional teams in resolving this issue and we also took measures to mitigate the impact of this incident as much as possible.

Reported

4 years ago 2022-10-17 09:55 UTC

We're investigating the degraded performance of multiple backend components. WMP, SSL certificates renewal, and PBX renaming proceeded with delays or failures