Wildix

All systems are operational.

Last updated 15 hours ago

    • Chats and Presence

      Real-time messaging and user presence status

      Operational

    • Conferences

      Audio, video, and screen-sharing meeting rooms

      Operational

    • Kite

      WebRTC communication tool for external visitors

      Operational

    • Website

      Wildix corporate websites (wildix.com, x-bees.com, x-hoppers.com)

      Operational

    • Salesforce Partner Community

      Website to manage business operations (bewildix.com)

      Operational

    • Wildix Portal

      Legacy management platform (my.wildix.com)

      Operational

    • Announcements

      Operational

    • Cloud PBXs

      Cloud based PBXs hosted by Wildix

      Operational

    • Cloud Analytics

      The data aggregation and reporting engine that provides historical statistics on call volumes, and queue performance

      Operational

    • Live view

      Real-time active calls, conferences, chats, services (queues) monitoring

      Operational

    • Revenue Intelligence

      AI-powered intelligence platform that transforms customer conversations into actionable insights

      Operational

    • DNS

      Global routing for Wildix service domains

      Operational

    • Chat AI agents

      AI Chatbots

      Operational

    • Voice AI agents

      AI Voicebots

      Operational

    • CLASSOUND

      Wildix SIP trunk service

      Operational

    • Company Data Storage

      Storage of all company data (call and conference recordings, transcriptions, chat attachments, voicemails, etc.)

      Operational

    • Authorization

      Central authentication layer, Single Sign-On (SSO), and identity management system used to access all Wildix platforms

      Operational

    • Notifications

      Push and Emails notifications

      Operational

    • Wilma

      AI-powered sales companion who enhances and automates real-time interactions across all Wildix platforms

      Operational

    • Wildix Provisioning Service

      Automatic provisioning for hardware devices

      Operational

    • PBX Upgrade Service

      Operational

    • Remote Support

      Secure access infrastructure for remote (HW/VM) PBX troubleshooting

      Operational

    • PBX Certificate Service

      SSL/TLS certificate renewal service for PBXs

      Operational

    • Speech-to-Text

      Speech-to-Text transcription service

      Operational

    • Text-to-Speech

      Text-to-Speech audio generation service

      Operational

    • Zoho Integration Service

      Middleware for Wildix-Zoho CRM synchronization

      Operational

    • Wildix Integrations Hub

      Operational

    • Wizyconf Conferences

      Video conference service

      Operational

    • Group Chats

      Multi-user chats service

      Operational

    • Screen Sharing

      Desktop screen-sharing

      Operational

    • Geolocation

      User geolocation status

      Operational

    • Legacy Kite

      WebRTC communication tool for external visitors. Service will become EOL 2026.12.31

      Operational

    • File Sharing

      Chat file sharing service

      Operational

    • URL Preview

      Chat URL preview service

      Operational

Past incidents

SSL Certification Service performance issues

4 years ago 2022-07-14 12:00 UTC
Fixed
Affected Components: PBX Certificate Service

Fixed

4 years ago 2022-07-15 16:20 UTC

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

Reported

4 years ago 2022-07-14 12:00 UTC

We’re currently experiencing degraded performance issues with SSL Certification Service. Our team is working to restore normal performance levels.

Connectivity issue for Cloud PBXs in single Availability Zone in London region

4 years ago 2022-07-10 18:19 UTC
Fixed

Watching

4 years ago 2022-07-10 19:31 UTC

We starting to see recovery for impaired Cloud PBXs. At this stage, the vast majority of PBXs have recovered and we continue to work on the instances that are still affected

Reported

4 years ago 2022-07-10 18:19 UTC

AWS are having some issues in the London region, which are affecting our Cloud PBXs in this zone. We are working with AWS to reduce the impact to a minimum.

Portal partial outage

4 years ago 2022-06-30 20:00 UTC
Fixed
Affected Components: Wildix Portal

Fixed

4 years ago 2022-07-01 02:05 UTC

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

Reported

4 years ago 2022-06-30 20:00 UTC

We’re currently experiencing degraded performance issues with Licenses reload service. Our team is working to restore normal performance levels.

Scheduled maintenance on Namelookup

4 years ago 2022-06-21 10:00 UTC
Fixed
Affected Components: Legacy Kite

Fixed

4 years ago 2022-06-21 10:44 UTC

Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

Reported

4 years ago 2022-06-21 10:00 UTC

We will be performing scheduled maintenance on Namelookup on 2022-06-21 10:00 AM UTC. During this time some services might be temporarily unavailable.

Scheduled maintenance on Kite

4 years ago 2022-06-20 21:00 UTC
Fixed
Affected Components: Kite

Fixed

4 years ago 2022-06-20 21:35 UTC

Maintenance works are finished. Service is operational

Reported

4 years ago 2022-06-20 21:00 UTC

We will be performing scheduled maintenance on Kite. on 2022.06.20 21:00 - 2022.06.20 21:05 UTC. During this time some services might be temporarily unavailable.

Scheduled maintenance on Speech-to-Text

4 years ago 2022-06-14 06:00 UTC
Fixed
Affected Components: Speech-to-Text

Fixed

4 years ago 2022-06-14 07:59 UTC

Service is operational

Reported

4 years ago 2022-06-14 06:00 UTC

We will be performing scheduled maintenance on Speech-to-Text
on 2022.06.14 06:00 - 2022.06.14 06:20 UTC.
During this time some services might be temporarily unavailable.

Portal service partial outage

4 years ago 2022-05-31 22:47 UTC
Fixed
Affected Components: Wildix Portal

Fixed

4 years ago 2022-06-01 00:20 UTC

Service has been restored. In case you are still experiencing any issues, please contact our technical support

Reported

4 years ago 2022-05-31 22:47 UTC

We’re currently experiencing degraded performance issues with the Portal service. Our team is working to restore normal performance levels.

Upgrade service partial outage

4 years ago 2022-05-28 01:00 UTC
Fixed
Affected Components: PBX Upgrade Service

Fixed

4 years ago 2022-05-28 01:00 UTC

We’re currently experiencing degraded performance issues with Upgrade service. Our team is working to restore normal performance levels.

Certificate service partial outage

4 years ago 2022-05-24 08:40 UTC
Fixed
Affected Components: PBX Certificate Service

Fixed

4 years ago 2022-05-24 21:29 UTC

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

Reported

4 years ago 2022-05-24 08:40 UTC

We’re currently experiencing degraded performance issues with Certificate service . Our team is working to restore normal performance levels.

Scheduled maintenance on Push service

4 years ago 2022-05-18 09:30 UTC
Fixed

Fixed

4 years ago 2022-05-18 07:11 UTC

Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

Reported

4 years ago 2022-05-18 09:30 UTC

We will be performing scheduled maintenance on Push service on 18.05.2022, 06:30 - 06:35 UTC During this time some services might be temporarily unavailable.