Wildix

All systems are operational.

Last updated 2 weeks ago

    • Chats and Presence

      Real-time messaging and user presence status

      Operational

    • Conferences

      Audio, video, and screen-sharing meeting rooms

      Operational

    • Kite

      WebRTC communication tool for external visitors

      Operational

    • Website

      Wildix corporate websites (wildix.com, x-bees.com, x-hoppers.com)

      Operational

    • Salesforce Partner Community

      Website to manage business operations (bewildix.com)

      Operational

    • Wildix Portal

      Legacy management platform (my.wildix.com)

      Operational

    • Announcements

      Operational

    • Cloud PBXs

      Cloud based PBXs hosted by Wildix

      Operational

    • Cloud Analytics

      The data aggregation and reporting engine that provides historical statistics on call volumes, and queue performance

      Operational

    • Live view

      Real-time active calls, conferences, chats, services (queues) monitoring

      Operational

    • Revenue Intelligence

      AI-powered intelligence platform that transforms customer conversations into actionable insights

      Operational

    • DNS

      Global routing for Wildix service domains

      Operational

    • Chat AI agents

      AI Chatbots

      Operational

    • Voice AI agents

      AI Voicebots

      Operational

    • CLASSOUND

      Wildix SIP trunk service

      Operational

    • Company Data Storage

      Storage of all company data (call and conference recordings, transcriptions, chat attachments, voicemails, etc.)

      Operational

    • Authorization

      Central authentication layer, Single Sign-On (SSO), and identity management system used to access all Wildix platforms

      Operational

    • Notifications

      Push and Emails notifications

      Operational

    • Wilma

      AI-powered sales companion who enhances and automates real-time interactions across all Wildix platforms

      Operational

    • Wildix Provisioning Service

      Automatic provisioning for hardware devices

      Operational

    • PBX Upgrade Service

      Operational

    • Remote Support

      Secure access infrastructure for remote (HW/VM) PBX troubleshooting

      Operational

    • PBX Certificate Service

      SSL/TLS certificate renewal service for PBXs

      Operational

    • Speech-to-Text

      Speech-to-Text transcription service

      Operational

    • Text-to-Speech

      Text-to-Speech audio generation service

      Operational

    • Zoho Integration Service

      Middleware for Wildix-Zoho CRM synchronization

      Operational

    • Wildix Integrations Hub

      Operational

    • Wizyconf Conferences

      Video conference service

      Operational

    • Group Chats

      Multi-user chats service

      Operational

    • Screen Sharing

      Desktop screen-sharing

      Operational

    • Geolocation

      User geolocation status

      Operational

    • Legacy Kite

      WebRTC communication tool for external visitors. Service will become EOL 2026.12.31

      Operational

    • File Sharing

      Chat file sharing service

      Operational

    • URL Preview

      Chat URL preview service

      Operational

Past incidents

Scheduled maintenance on Authorization service

4 years ago 2022-04-08 10:34 UTC
Fixed
Affected Components: Authorization

Fixed

4 years ago 2022-04-09 18:12 UTC

Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

Reported

4 years ago 2022-04-08 10:34 UTC

We will be performing scheduled maintenance on the Authorization service on 2022-04-09

Start time: 06:00 UTC

Expected completion time: 06:20 UTC

During this time service will be unavailable.

Wizywebinar partial outage

4 years ago 2022-04-08 07:14 UTC
Fixed

Fixed

4 years ago 2022-04-08 10:03 UTC

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

Reported

4 years ago 2022-04-08 07:14 UTC

We’re currently experiencing degraded performance issues with the Wizywebinar service. Our team is working to restore normal performance levels.

SSL Certification Service performance issues

4 years ago 2022-04-05 17:57 UTC
Fixed
Affected Components: PBX Certificate Service

Fixed

4 years ago 2022-04-05 19:37 UTC

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

Reported

4 years ago 2022-04-05 17:57 UTC

We’re currently experiencing degraded performance issues with SSL Certification Service. Our team is working to restore normal performance levels.

CLASSOUND partial outage

4 years ago 2022-04-05 08:15 UTC
Fixed
Affected Components: CLASSOUND

Fixed

4 years ago 2022-04-05 11:46 UTC

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

Reported

4 years ago 2022-04-05 08:15 UTC

We’re currently experiencing degraded performance issues with in/out bound traffic in UK, FR, DE using CLASSOUND service. Our team is working to restore normal performance levels.

Scheduled maintenance on Speech-to-Text service

4 years ago 2022-04-05 05:30 UTC
Fixed
Affected Components: Speech-to-Text

Fixed

4 years ago 2022-04-05 08:03 UTC

Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

Reported

4 years ago 2022-04-05 05:30 UTC

We will be performing scheduled maintenance on the Speech-to-Text service on 2022-04-05

Start time: 05:30 UTC

Expected completion time: 06:00 UTC

During this time service will be unavailable.

Website performance issues

4 years ago 2022-03-31 15:19 UTC
Fixed
Affected Components: Website

Fixed

4 years ago 2022-03-31 16:41 UTC

The website is operational.

Reported

4 years ago 2022-03-31 15:19 UTC

We are experiencing a performance issue with our main website (wildix.com). Our team is working on it.

Scheduled maintenance on Authorization service

4 years ago 2022-03-24 06:30 UTC
Fixed
Affected Components: Authorization

Fixed

4 years ago 2022-03-24 06:30 UTC

We will be performing scheduled maintenance on the Authorization service on 2022-03-24

Start time: 06:30 UTC

Expected completion time: 07:00 UTC

During this time service might be unavailable.

Scheduled maintenance on Phonebridge service

4 years ago 2022-03-24 06:30 UTC
Fixed
Affected Components: Zoho Integration Service

Fixed

4 years ago 2022-03-24 06:30 UTC

We will be performing scheduled maintenance on the Phonebridge service on 2022-03-24

Start time: 06:30 UTC

Expected completion time: 07:00 UTC

During this time service might be unavailable.

CLASSOUND: Germany phone numbers

4 years ago 2022-03-10 10:54 UTC
Fixed
Affected Components: CLASSOUND

Fixed

4 years ago 2022-03-10 11:13 UTC

Service is operational

Reported

4 years ago 2022-03-10 10:54 UTC

CLASSOUND service is experiencing issues with calls towards Germany phone numbers. We are investigating the cause.

Portal performance issues

4 years ago 2022-02-14 13:45 UTC
Fixed
Affected Components: Wildix Portal

Fixed

4 years ago 2022-02-14 16:38 UTC

Portal is operational

Reported

4 years ago 2022-02-14 13:45 UTC

We observe an increased error rates in some of the Portal's operation processes. Our team is investigating the issue