Wildix

All systems are operational.

Last updated 17 hours ago

    • Chats and Presence

      Real-time messaging and user presence status

      Operational

    • Conferences

      Audio, video, and screen-sharing meeting rooms

      Operational

    • Kite

      WebRTC communication tool for external visitors

      Operational

    • Website

      Wildix corporate websites (wildix.com, x-bees.com, x-hoppers.com)

      Operational

    • Salesforce Partner Community

      Website to manage business operations (bewildix.com)

      Operational

    • Wildix Portal

      Legacy management platform (my.wildix.com)

      Operational

    • Announcements

      Operational

    • Cloud PBXs

      Cloud based PBXs hosted by Wildix

      Operational

    • Cloud Analytics

      The data aggregation and reporting engine that provides historical statistics on call volumes, and queue performance

      Operational

    • Live view

      Real-time active calls, conferences, chats, services (queues) monitoring

      Operational

    • Revenue Intelligence

      AI-powered intelligence platform that transforms customer conversations into actionable insights

      Operational

    • DNS

      Global routing for Wildix service domains

      Operational

    • Chat AI agents

      AI Chatbots

      Operational

    • Voice AI agents

      AI Voicebots

      Operational

    • CLASSOUND

      Wildix SIP trunk service

      Operational

    • Company Data Storage

      Storage of all company data (call and conference recordings, transcriptions, chat attachments, voicemails, etc.)

      Operational

    • Authorization

      Central authentication layer, Single Sign-On (SSO), and identity management system used to access all Wildix platforms

      Operational

    • Notifications

      Push and Emails notifications

      Operational

    • Wilma

      AI-powered sales companion who enhances and automates real-time interactions across all Wildix platforms

      Operational

    • Wildix Provisioning Service

      Automatic provisioning for hardware devices

      Operational

    • PBX Upgrade Service

      Operational

    • Remote Support

      Secure access infrastructure for remote (HW/VM) PBX troubleshooting

      Operational

    • PBX Certificate Service

      SSL/TLS certificate renewal service for PBXs

      Operational

    • Speech-to-Text

      Speech-to-Text transcription service

      Operational

    • Text-to-Speech

      Text-to-Speech audio generation service

      Operational

    • Zoho Integration Service

      Middleware for Wildix-Zoho CRM synchronization

      Operational

    • Wildix Integrations Hub

      Operational

    • Wizyconf Conferences

      Video conference service

      Operational

    • Group Chats

      Multi-user chats service

      Operational

    • Screen Sharing

      Desktop screen-sharing

      Operational

    • Geolocation

      User geolocation status

      Operational

    • Legacy Kite

      WebRTC communication tool for external visitors. Service will become EOL 2026.12.31

      Operational

    • File Sharing

      Chat file sharing service

      Operational

    • URL Preview

      Chat URL preview service

      Operational

Past incidents

CLASSOUND: Germany phone numbers

4 years ago 2022-03-10 10:54 UTC
Fixed
Affected Components: CLASSOUND

Fixed

4 years ago 2022-03-10 11:13 UTC

Service is operational

Reported

4 years ago 2022-03-10 10:54 UTC

CLASSOUND service is experiencing issues with calls towards Germany phone numbers. We are investigating the cause.

Portal performance issues

4 years ago 2022-02-14 13:45 UTC
Fixed
Affected Components: Wildix Portal

Fixed

4 years ago 2022-02-14 16:38 UTC

Portal is operational

Reported

4 years ago 2022-02-14 13:45 UTC

We observe an increased error rates in some of the Portal's operation processes. Our team is investigating the issue

Portal outage

4 years ago 2022-01-21 09:36 UTC
Fixed

Fixed

4 years ago 2022-01-21 09:36 UTC

Today between 08:30-09:20 GMT there was an outage of the Portal. We have found the root of the issue. Now the service works properly.

CLASSOUND partial outage

4 years ago 2022-01-20 09:20 UTC
Fixed
Affected Components: CLASSOUND

Fixed

4 years ago 2022-01-20 09:20 UTC

Lost connection with local Service Provider in UK from 09:20 to 10:00 UTC