Wildix

All systems are operational.

Last updated 18 hours ago

    • Chats and Presence

      Real-time messaging and user presence status

      Operational

    • Conferences

      Audio, video, and screen-sharing meeting rooms

      Operational

    • Kite

      WebRTC communication tool for external visitors

      Operational

    • Website

      Wildix corporate websites (wildix.com, x-bees.com, x-hoppers.com)

      Operational

    • Salesforce Partner Community

      Website to manage business operations (bewildix.com)

      Operational

    • Wildix Portal

      Legacy management platform (my.wildix.com)

      Operational

    • Announcements

      Operational

    • Cloud PBXs

      Cloud based PBXs hosted by Wildix

      Operational

    • Cloud Analytics

      The data aggregation and reporting engine that provides historical statistics on call volumes, and queue performance

      Operational

    • Live view

      Real-time active calls, conferences, chats, services (queues) monitoring

      Operational

    • Revenue Intelligence

      AI-powered intelligence platform that transforms customer conversations into actionable insights

      Operational

    • DNS

      Global routing for Wildix service domains

      Operational

    • Chat AI agents

      AI Chatbots

      Operational

    • Voice AI agents

      AI Voicebots

      Operational

    • CLASSOUND

      Wildix SIP trunk service

      Operational

    • Company Data Storage

      Storage of all company data (call and conference recordings, transcriptions, chat attachments, voicemails, etc.)

      Operational

    • Authorization

      Central authentication layer, Single Sign-On (SSO), and identity management system used to access all Wildix platforms

      Operational

    • Notifications

      Push and Emails notifications

      Operational

    • Wilma

      AI-powered sales companion who enhances and automates real-time interactions across all Wildix platforms

      Operational

    • Wildix Provisioning Service

      Automatic provisioning for hardware devices

      Operational

    • PBX Upgrade Service

      Operational

    • Remote Support

      Secure access infrastructure for remote (HW/VM) PBX troubleshooting

      Operational

    • PBX Certificate Service

      SSL/TLS certificate renewal service for PBXs

      Operational

    • Speech-to-Text

      Speech-to-Text transcription service

      Operational

    • Text-to-Speech

      Text-to-Speech audio generation service

      Operational

    • Zoho Integration Service

      Middleware for Wildix-Zoho CRM synchronization

      Operational

    • Wildix Integrations Hub

      Operational

    • Wizyconf Conferences

      Video conference service

      Operational

    • Group Chats

      Multi-user chats service

      Operational

    • Screen Sharing

      Desktop screen-sharing

      Operational

    • Geolocation

      User geolocation status

      Operational

    • Legacy Kite

      WebRTC communication tool for external visitors. Service will become EOL 2026.12.31

      Operational

    • File Sharing

      Chat file sharing service

      Operational

    • URL Preview

      Chat URL preview service

      Operational

Past incidents

License service on the Portal

4 years ago 2021-12-29 08:45 UTC
Fixed
Affected Components: Wildix Portal

Fixed

4 years ago 2021-12-29 09:39 UTC

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

Reported

4 years ago 2021-12-29 08:45 UTC

We are investigating issues with the License service. We will provide updates soon.

AWS connectivity problem

4 years ago 2021-12-22 12:29 UTC
Fixed

Fixed

4 years ago 2021-12-22 14:31 UTC

Connection has been restored. In case you are still experiencing any issues, please contact our technical support.

Reported

4 years ago 2021-12-22 12:29 UTC

We notice a connectivity issue with AWS N. Virginia (us-east-1) region. The problem is currently under investigation.

License service on the Portal

4 years ago 2021-12-22 12:20 UTC
Fixed
Affected Components: Wildix Portal

Fixed

4 years ago 2021-12-22 13:17 UTC

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

Reported

4 years ago 2021-12-22 12:20 UTC

We are investigating issues with the License service. We will provide updates soon.

Conference service

4 years ago 2021-12-16 15:58 UTC
Fixed
Affected Components: Wizyconf Conferences

Fixed

4 years ago 2021-12-16 21:01 UTC

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

Reported

4 years ago 2021-12-16 15:58 UTC

We observe partial outage of Wizyconf service. We are investigating

Maintenance works on conference service

4 years ago 2021-12-16 10:22 UTC
Fixed
Affected Components: Wizyconf Conferences

Fixed

4 years ago 2021-12-16 11:00 UTC

Maintenance work has been successfully completed.

Reported

4 years ago 2021-12-16 10:22 UTC

We will be performing maintenance works on conference service on 2021-12-16 10:30 UTC

AWS connectivity problem

4 years ago 2021-12-15 15:48 UTC
Fixed

Fixed

4 years ago 2021-12-15 16:18 UTC

Connection has been restored. In case you are still experiencing any issues, please contact our technical support.

Reported

4 years ago 2021-12-15 15:48 UTC

We notice connectivity issue with AWS N.California(us-west-1) and Oregon(us-west-2) regions. The problem is currently under investigation.

New PBX creation issue in North Virginia region

4 years ago 2021-12-07 21:35 UTC
Fixed
Affected Components: Wildix Portal

Fixed

4 years ago 2021-12-07 22:36 UTC

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

Reported

4 years ago 2021-12-07 21:35 UTC

We have identified the issue to be related to a downstream outage in our underlying platform provider AWS in us-east-1. We are working together with AWS to resolve the customer impact and get our affected PBXs restored as soon as possible.

Certificate service partial outage

4 years ago 2021-12-02 20:35 UTC
Fixed
Affected Components: PBX Certificate Service

Fixed

4 years ago 2021-12-02 22:06 UTC

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

Reported

4 years ago 2021-12-02 20:35 UTC

We’re currently experiencing a partial outage with the Certificate service. Our team is working to restore normal performance levels.

Scheduled maintenance on Wizywebinar service

4 years ago 2021-12-02 19:30 UTC
Fixed

Fixed

4 years ago 2021-12-02 19:36 UTC

Maintenance work has been successfully completed.

Reported

4 years ago 2021-12-02 19:30 UTC

We will be performing scheduled maintenance on the Wizywebinar service on 2021-12-02

Start time: 19:30 UTC

During this time service might be unavailable.

Wizywebinar partial outage

4 years ago 2021-12-01 07:27 UTC
Fixed

Fixed

4 years ago 2021-12-01 08:24 UTC

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

Reported

4 years ago 2021-12-01 07:27 UTC

We’re currently experiencing a partial outage with the Wizywebinar service. Our team is working to restore normal performance levels.

WizyConf partial outage

4 years ago 2021-11-26 13:00 UTC
Fixed
Affected Components: Wizyconf Conferences

Fixed

4 years ago 2021-11-26 14:08 UTC

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

Reported

4 years ago 2021-11-26 13:00 UTC

We’re currently experiencing degraded performance issues with WizyConf. Our team is working to restore normal performance levels.

Scheduled maintenance on TTS service

4 years ago 2021-11-26 06:30 UTC
Fixed
Affected Components: Text-to-Speech

Fixed

4 years ago 2021-11-26 07:32 UTC

Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

Reported

4 years ago 2021-11-26 06:30 UTC

We will be performing scheduled maintenance on the Text-to-Speech service on 2021-11-26

Start time: 06:30 UTC

Expected completion time: 07:00 UTC

During this time service will be unavailable.

Scheduled maintenance on TTS service

4 years ago 2021-11-25 06:30 UTC
Fixed
Affected Components: Text-to-Speech

Fixed

4 years ago 2021-11-25 08:04 UTC

Maintenance work has been successfully completed.

Reported

4 years ago 2021-11-25 06:30 UTC

We will be performing scheduled maintenance on the Text-to-Speech service on 2021-11-25

Start time: 06:30 UTC

Expected completion time: 07:00 UTC

During this time service will be unavailable.