Wildix

All systems are operational.

Last updated 18 hours ago

    • Chats and Presence

      Real-time messaging and user presence status

      Operational

    • Conferences

      Audio, video, and screen-sharing meeting rooms

      Operational

    • Kite

      WebRTC communication tool for external visitors

      Operational

    • Website

      Wildix corporate websites (wildix.com, x-bees.com, x-hoppers.com)

      Operational

    • Salesforce Partner Community

      Website to manage business operations (bewildix.com)

      Operational

    • Wildix Portal

      Legacy management platform (my.wildix.com)

      Operational

    • Announcements

      Operational

    • Cloud PBXs

      Cloud based PBXs hosted by Wildix

      Operational

    • Cloud Analytics

      The data aggregation and reporting engine that provides historical statistics on call volumes, and queue performance

      Operational

    • Live view

      Real-time active calls, conferences, chats, services (queues) monitoring

      Operational

    • Revenue Intelligence

      AI-powered intelligence platform that transforms customer conversations into actionable insights

      Operational

    • DNS

      Global routing for Wildix service domains

      Operational

    • Chat AI agents

      AI Chatbots

      Operational

    • Voice AI agents

      AI Voicebots

      Operational

    • CLASSOUND

      Wildix SIP trunk service

      Operational

    • Company Data Storage

      Storage of all company data (call and conference recordings, transcriptions, chat attachments, voicemails, etc.)

      Operational

    • Authorization

      Central authentication layer, Single Sign-On (SSO), and identity management system used to access all Wildix platforms

      Operational

    • Notifications

      Push and Emails notifications

      Operational

    • Wilma

      AI-powered sales companion who enhances and automates real-time interactions across all Wildix platforms

      Operational

    • Wildix Provisioning Service

      Automatic provisioning for hardware devices

      Operational

    • PBX Upgrade Service

      Operational

    • Remote Support

      Secure access infrastructure for remote (HW/VM) PBX troubleshooting

      Operational

    • PBX Certificate Service

      SSL/TLS certificate renewal service for PBXs

      Operational

    • Speech-to-Text

      Speech-to-Text transcription service

      Operational

    • Text-to-Speech

      Text-to-Speech audio generation service

      Operational

    • Zoho Integration Service

      Middleware for Wildix-Zoho CRM synchronization

      Operational

    • Wildix Integrations Hub

      Operational

    • Wizyconf Conferences

      Video conference service

      Operational

    • Group Chats

      Multi-user chats service

      Operational

    • Screen Sharing

      Desktop screen-sharing

      Operational

    • Geolocation

      User geolocation status

      Operational

    • Legacy Kite

      WebRTC communication tool for external visitors. Service will become EOL 2026.12.31

      Operational

    • File Sharing

      Chat file sharing service

      Operational

    • URL Preview

      Chat URL preview service

      Operational

Past incidents

CLASSOUND service outage

4 years ago 2021-11-17 15:25 UTC
Fixed
Affected Components: CLASSOUND

Fixed

4 years ago 2021-11-17 15:25 UTC

The underlying carrier has reported that the issues within their network that caused intermittent outbound calling issues have been resolved. All services were restored within 15 minutes.

Reports service on WMP

4 years ago 2021-11-03 10:07 UTC
Fixed
Affected Components: Wildix Portal

Fixed

4 years ago 2021-11-03 10:25 UTC

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

Reported

4 years ago 2021-11-03 10:07 UTC

We are investigating issues with Reports Service and will provide updates soon.

Incoming calls

4 years ago 2021-10-27 03:20 UTC
Fixed
Affected Components: CLASSOUND

Fixed

4 years ago 2021-10-27 08:07 UTC

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

Reported

4 years ago 2021-10-27 03:20 UTC

We’re currently experiencing a partial outage with the CLASSOUND service. Incoming calls are affected.

Reports service on WMP

4 years ago 2021-10-25 13:00 UTC
Fixed
Affected Components: Wildix Portal

Fixed

4 years ago 2021-10-25 13:52 UTC

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

Reported

4 years ago 2021-10-25 13:00 UTC

We are investigating issues with Reports Service and will provide updates here soon.

Scheduled maintenance on Kite service

5 years ago 2021-10-20 06:00 UTC
Fixed
Affected Components: Kite

Fixed

5 years ago 2021-10-20 06:00 UTC

We will be performing scheduled maintenance on the Kite service on 2021-10-20

Start time: 06:00 UTC

Expected completion time: 06:30 UTC

During this time service will be unavailable.

Scheduled maintenance on Kite service

5 years ago 2021-10-19 05:00 UTC
Fixed
Affected Components: Kite

Fixed

5 years ago 2021-10-19 06:55 UTC

Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

Reported

5 years ago 2021-10-19 05:00 UTC

We will be performing scheduled maintenance on the Kite service on 2021-10-19

Start time: 05:00 UTC

Expected completion time: 05:30 UTC

During this time service will be unavailable.

Scheduled maintenance on Wizyconf service

5 years ago 2021-10-17 09:00 UTC
Fixed
Affected Components: Wizyconf Conferences

Fixed

5 years ago 2021-10-17 10:42 UTC

Maintenance work has been successfully completed.

Reported

5 years ago 2021-10-17 09:00 UTC

We will be performing scheduled maintenance on the Wizyconf service on 2021-10-17

Start time: 09:00 UTC

Expected completion time: 10:00 UTC

During this time service will be unavailable.

Upgrade Service partial outage

5 years ago 2021-10-16 06:00 UTC
Fixed
Affected Components: PBX Upgrade Service

Fixed

5 years ago 2021-10-16 09:58 UTC

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

Reported

5 years ago 2021-10-16 06:00 UTC

We’re currently experiencing degraded performance issues with Upgrade Service. Our team is working to restore normal performance levels.

Scheduled maintenance on Kite service

5 years ago 2021-10-15 18:30 UTC
Fixed
Affected Components: Kite

Fixed

5 years ago 2021-10-15 19:13 UTC

Maintenance work has been successfully completed.

Reported

5 years ago 2021-10-15 18:30 UTC

We will be performing scheduled maintenance on the Kite service on 2021-10-15

Start time: 18:30 UTC

Expected completion time: 19:00 UTC

During this time service will be unavailable.

US calls and SMS

5 years ago 2021-10-04 23:00 UTC
Fixed
Affected Components: CLASSOUND

Watching

5 years ago 2021-10-05 22:23 UTC

We have observed the continued stability of the affected service. We will continue to monitor service for ongoing stability.

Investigating

5 years ago 2021-10-05 18:51 UTC

We are currently investigating an incident impacting Inbound and Outbound calling at this time. Customers may experience intermittent call failures or voice quality issues.

Fixed

5 years ago 2021-10-05 17:30 UTC

After continued services stability. We consider this incident resolved.

Reported

5 years ago 2021-10-04 23:00 UTC

We’re currently experiencing degraded performance issues with CLASSOUND service for US customers. SMS service and calls are affected.

Scheduled maintenance on Certificate service

5 years ago 2021-10-01 08:54 UTC
Fixed
Affected Components: PBX Certificate Service

Fixed

5 years ago 2021-10-01 20:06 UTC

Maintenance work has been successfully completed.

Reported

5 years ago 2021-10-01 08:54 UTC

We will be performing scheduled maintenance on Certificate service on 2021-10-01 19:30 - 20:00 UTC.

Wizyconf recorders partial outage

5 years ago 2021-09-30 18:00 UTC
Fixed
Affected Components: Wizyconf Conferences

Fixed

5 years ago 2021-10-01 07:42 UTC

Service is operational.

Reported

5 years ago 2021-09-30 18:00 UTC

We’re currently experiencing degraded performance issues with the Recording service. Our team is currently working to restore normal performance levels. Some recorders have been interrupted.

Investigating issues with Portal

5 years ago 2021-09-30 14:48 UTC
Fixed
Affected Components: Wildix Portal

Fixed

5 years ago 2021-10-01 06:43 UTC

Portal is operational

Reported

5 years ago 2021-09-30 14:48 UTC

We are investigating issues with Portal and will provide updates here soon.

Scheduled maintenance on WizyWebinar

5 years ago 2021-09-30 10:00 UTC
Fixed

Fixed

5 years ago 2021-09-30 10:09 UTC

Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

Reported

5 years ago 2021-09-30 10:00 UTC

We will be performing scheduled maintenance on WizyWebinar on 2021-09-30 10:00 UTC. During this time some services might be temporarily unavailable.

Group Chats degraded performance

5 years ago 2021-09-30 08:51 UTC
Fixed
Affected Components: Group Chats

Fixed

5 years ago 2021-10-05 15:22 UTC

We've identified and have implemented a fix for an issue that caused degraded performance and monitoring the continuing resolution of the disruption.

Investigating

5 years ago 2021-09-30 09:11 UTC

Wildix teams are currently investigating an incident impacting Group chats at this time. Customers may experience intermittent chats issues. All teams are actively engaged.

Reported

5 years ago 2021-09-30 08:51 UTC

We’re currently experiencing degraded performance issues with Group Chats . Our team is working to restore normal performance levels.

Scheduled maintenance on Helpdesk service

5 years ago 2021-09-28 05:30 UTC
Fixed
Affected Components: Salesforce Partner Community

Fixed

5 years ago 2021-09-28 05:50 UTC

Maintenance work has been successfully completed.

Reported

5 years ago 2021-09-28 05:30 UTC

We will be performing scheduled maintenance on Helpdesk service on 2021-09-28

Start time: 05:30 UTC

Expected completion time: 05:40 UTC

During this time service will be unavailable.

Scheduled maintenance on TTS service

5 years ago 2021-09-28 04:30 UTC
Fixed
Affected Components: Text-to-Speech

Fixed

5 years ago 2021-09-28 05:28 UTC

Maintenance work has been successfully completed.

Reported

5 years ago 2021-09-28 04:30 UTC

We will be performing scheduled maintenance on Text-to-Speech service on 2021-09-28

Start time: 04:30 UTC

Expected completion time: 04:40 UTC

US Inbound calls and SMS

5 years ago 2021-09-27 14:38 UTC
Fixed
Affected Components: CLASSOUND

Fixed

5 years ago 2021-09-28 00:18 UTC

After continued services stability. We consider this incident resolved.

Watching

5 years ago 2021-09-27 22:29 UTC

We have observed the continued stability of affected services. We will continue to monitor services for ongoing stability.

Reported

5 years ago 2021-09-27 14:38 UTC

We’re currently experiencing degraded performance issues with CLASSOUND service for US customers. SMS service and Inbound calls are affected.