Wildix

All systems are operational.

Last updated 2 weeks ago

    • Chats and Presence

      Real-time messaging and user presence status

      Operational

    • Conferences

      Audio, video, and screen-sharing meeting rooms

      Operational

    • Kite

      WebRTC communication tool for external visitors

      Operational

    • Website

      Wildix corporate websites (wildix.com, x-bees.com, x-hoppers.com)

      Operational

    • Salesforce Partner Community

      Website to manage business operations (bewildix.com)

      Operational

    • Wildix Portal

      Legacy management platform (my.wildix.com)

      Operational

    • Announcements

      Operational

    • Cloud PBXs

      Cloud based PBXs hosted by Wildix

      Operational

    • Cloud Analytics

      The data aggregation and reporting engine that provides historical statistics on call volumes, and queue performance

      Operational

    • Live view

      Real-time active calls, conferences, chats, services (queues) monitoring

      Operational

    • Revenue Intelligence

      AI-powered intelligence platform that transforms customer conversations into actionable insights

      Operational

    • DNS

      Global routing for Wildix service domains

      Operational

    • Chat AI agents

      AI Chatbots

      Operational

    • Voice AI agents

      AI Voicebots

      Operational

    • CLASSOUND

      Wildix SIP trunk service

      Operational

    • Company Data Storage

      Storage of all company data (call and conference recordings, transcriptions, chat attachments, voicemails, etc.)

      Operational

    • Authorization

      Central authentication layer, Single Sign-On (SSO), and identity management system used to access all Wildix platforms

      Operational

    • Notifications

      Push and Emails notifications

      Operational

    • Wilma

      AI-powered sales companion who enhances and automates real-time interactions across all Wildix platforms

      Operational

    • Wildix Provisioning Service

      Automatic provisioning for hardware devices

      Operational

    • PBX Upgrade Service

      Operational

    • Remote Support

      Secure access infrastructure for remote (HW/VM) PBX troubleshooting

      Operational

    • PBX Certificate Service

      SSL/TLS certificate renewal service for PBXs

      Operational

    • Speech-to-Text

      Speech-to-Text transcription service

      Operational

    • Text-to-Speech

      Text-to-Speech audio generation service

      Operational

    • Zoho Integration Service

      Middleware for Wildix-Zoho CRM synchronization

      Operational

    • Wildix Integrations Hub

      Operational

    • Wizyconf Conferences

      Video conference service

      Operational

    • Group Chats

      Multi-user chats service

      Operational

    • Screen Sharing

      Desktop screen-sharing

      Operational

    • Geolocation

      User geolocation status

      Operational

    • Legacy Kite

      WebRTC communication tool for external visitors. Service will become EOL 2026.12.31

      Operational

    • File Sharing

      Chat file sharing service

      Operational

    • URL Preview

      Chat URL preview service

      Operational

Past incidents

US calls and SMS

5 years ago 2021-10-04 23:00 UTC
Fixed
Affected Components: CLASSOUND

Watching

5 years ago 2021-10-05 22:23 UTC

We have observed the continued stability of the affected service. We will continue to monitor service for ongoing stability.

Investigating

5 years ago 2021-10-05 18:51 UTC

We are currently investigating an incident impacting Inbound and Outbound calling at this time. Customers may experience intermittent call failures or voice quality issues.

Fixed

5 years ago 2021-10-05 17:30 UTC

After continued services stability. We consider this incident resolved.

Reported

5 years ago 2021-10-04 23:00 UTC

We’re currently experiencing degraded performance issues with CLASSOUND service for US customers. SMS service and calls are affected.

Scheduled maintenance on Certificate service

5 years ago 2021-10-01 08:54 UTC
Fixed
Affected Components: PBX Certificate Service

Fixed

5 years ago 2021-10-01 20:06 UTC

Maintenance work has been successfully completed.

Reported

5 years ago 2021-10-01 08:54 UTC

We will be performing scheduled maintenance on Certificate service on 2021-10-01 19:30 - 20:00 UTC.

Wizyconf recorders partial outage

5 years ago 2021-09-30 18:00 UTC
Fixed
Affected Components: Wizyconf Conferences

Fixed

5 years ago 2021-10-01 07:42 UTC

Service is operational.

Reported

5 years ago 2021-09-30 18:00 UTC

We’re currently experiencing degraded performance issues with the Recording service. Our team is currently working to restore normal performance levels. Some recorders have been interrupted.

Investigating issues with Portal

5 years ago 2021-09-30 14:48 UTC
Fixed
Affected Components: Wildix Portal

Fixed

5 years ago 2021-10-01 06:43 UTC

Portal is operational

Reported

5 years ago 2021-09-30 14:48 UTC

We are investigating issues with Portal and will provide updates here soon.

Scheduled maintenance on WizyWebinar

5 years ago 2021-09-30 10:00 UTC
Fixed

Fixed

5 years ago 2021-09-30 10:09 UTC

Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

Reported

5 years ago 2021-09-30 10:00 UTC

We will be performing scheduled maintenance on WizyWebinar on 2021-09-30 10:00 UTC. During this time some services might be temporarily unavailable.

Group Chats degraded performance

5 years ago 2021-09-30 08:51 UTC
Fixed
Affected Components: Group Chats

Fixed

5 years ago 2021-10-05 15:22 UTC

We've identified and have implemented a fix for an issue that caused degraded performance and monitoring the continuing resolution of the disruption.

Investigating

5 years ago 2021-09-30 09:11 UTC

Wildix teams are currently investigating an incident impacting Group chats at this time. Customers may experience intermittent chats issues. All teams are actively engaged.

Reported

5 years ago 2021-09-30 08:51 UTC

We’re currently experiencing degraded performance issues with Group Chats . Our team is working to restore normal performance levels.

Scheduled maintenance on Helpdesk service

5 years ago 2021-09-28 05:30 UTC
Fixed
Affected Components: Salesforce Partner Community

Fixed

5 years ago 2021-09-28 05:50 UTC

Maintenance work has been successfully completed.

Reported

5 years ago 2021-09-28 05:30 UTC

We will be performing scheduled maintenance on Helpdesk service on 2021-09-28

Start time: 05:30 UTC

Expected completion time: 05:40 UTC

During this time service will be unavailable.

Scheduled maintenance on TTS service

5 years ago 2021-09-28 04:30 UTC
Fixed
Affected Components: Text-to-Speech

Fixed

5 years ago 2021-09-28 05:28 UTC

Maintenance work has been successfully completed.

Reported

5 years ago 2021-09-28 04:30 UTC

We will be performing scheduled maintenance on Text-to-Speech service on 2021-09-28

Start time: 04:30 UTC

Expected completion time: 04:40 UTC

US Inbound calls and SMS

5 years ago 2021-09-27 14:38 UTC
Fixed
Affected Components: CLASSOUND

Fixed

5 years ago 2021-09-28 00:18 UTC

After continued services stability. We consider this incident resolved.

Watching

5 years ago 2021-09-27 22:29 UTC

We have observed the continued stability of affected services. We will continue to monitor services for ongoing stability.

Reported

5 years ago 2021-09-27 14:38 UTC

We’re currently experiencing degraded performance issues with CLASSOUND service for US customers. SMS service and Inbound calls are affected.

Scheduled maintenance on the Kite service

5 years ago 2021-09-17 04:00 UTC
Fixed
Affected Components: Kite

Fixed

5 years ago 2021-09-17 04:34 UTC

Maintenance work has been successfully completed.

Reported

5 years ago 2021-09-17 04:00 UTC

We will be performing scheduled maintenance on the Kite service on 2021-09-17

Start time: 04:30 UTC

Expected completion time: 04:40 UTC

During this time service might be temporarily unavailable.

Scheduled maintenance on Authorization service

5 years ago 2021-09-16 16:00 UTC
Fixed
Affected Components: Authorization

Fixed

5 years ago 2021-09-16 16:12 UTC

Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

Reported

5 years ago 2021-09-16 16:00 UTC

We will be performing scheduled maintenance on the Authorization service on 2021-09-16

Start time: 16:00 UTC

Expected completion time: 16:10 UTC

This will be applied as a rolling restart. No downtime is expected.

Group Chats partial outage

5 years ago 2021-09-15 12:46 UTC
Fixed
Affected Components: Group Chats

Fixed

5 years ago 2021-09-15 19:51 UTC

We've identified and have implemented a fix for an issue that caused degraded performance and monitoring the continuing resolution of the disruption.

Reported

5 years ago 2021-09-15 12:46 UTC

We’re currently experiencing degraded performance issues with Group Chats. Our team is working to restore normal performance levels.

Group Chats partial outage

5 years ago 2021-09-14 13:54 UTC
Fixed
Affected Components: Group Chats

Fixed

5 years ago 2021-09-14 17:02 UTC

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

Reported

5 years ago 2021-09-14 13:54 UTC

We’re currently experiencing degraded performance issues with Group Chats. Our team is working to restore normal performance levels.

Reports visualizations

5 years ago 2021-09-14 11:09 UTC
Fixed
Affected Components: Wildix Portal

Fixed

5 years ago 2021-09-14 12:01 UTC

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

Reported

5 years ago 2021-09-14 11:09 UTC

We’re currently experiencing degraded performance issues with WMP visualizations. Our team is working to restore normal performance levels.

Scheduled maintenance on Phonebridge (Zoho integration)

5 years ago 2021-09-14 06:00 UTC
Fixed
Affected Components: Zoho Integration Service

Fixed

5 years ago 2021-09-14 06:28 UTC

Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

Reported

5 years ago 2021-09-14 06:00 UTC

We will be performing scheduled maintenance on Phonebridge (Zoho integration) on 2021-09-14

Start time: 06:00 UTC

Expected completion time: 06:10 UTC

During this time service might be temporarily unavailable.

Scheduled maintenance on WizyWebinar

5 years ago 2021-09-09 06:00 UTC
Fixed

Fixed

5 years ago 2021-09-09 06:17 UTC

Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

Reported

5 years ago 2021-09-09 06:00 UTC

We will be performing scheduled maintenance on WizyWebinar on 2021-09-09 06:00 UTC. During this time service might be temporarily unavailable.

Scheduled maintenance on WizyWebinar

5 years ago 2021-09-08 04:00 UTC
Fixed

Fixed

5 years ago 2021-09-08 05:08 UTC

Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

Reported

5 years ago 2021-09-08 04:00 UTC

We will be performing scheduled maintenance on WizyWebinar on 2021-09-08 4:00 UTC. During this time some services might be temporarily unavailable.

Wyzyconf short service outage

5 years ago 2021-09-07 13:50 UTC
Fixed
Affected Components: Wizyconf Conferences

Fixed

5 years ago 2021-09-08 05:05 UTC

Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

Reported

5 years ago 2021-09-07 13:50 UTC

We’re experienced a short outage with Wizyconf. Service has been restored. In case you are still experiencing any issues, please contact our technical support.

Group Chats partial outage

5 years ago 2021-09-06 14:20 UTC
Fixed
Affected Components: Group Chats

Fixed

5 years ago 2021-09-06 15:56 UTC

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

Reported

5 years ago 2021-09-06 14:20 UTC

We’re currently experiencing degraded performance issues with Group Chats. Our team is working to restore normal performance levels.

Group Chats partial outage

5 years ago 2021-09-02 15:52 UTC
Fixed
Affected Components: Group Chats

Fixed

5 years ago 2021-09-02 21:18 UTC

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

Reported

5 years ago 2021-09-02 15:52 UTC

We’re currently experiencing degraded performance issues with Group Chats. Our team is working to restore normal performance levels.

Scheduled maintenance on Group Chats

5 years ago 2021-09-01 15:15 UTC
Fixed
Affected Components: Group Chats

Fixed

5 years ago 2021-09-01 15:41 UTC

Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

Reported

5 years ago 2021-09-01 15:15 UTC

We will be performing scheduled maintenance on Group Chats on 2021-09-01 15:15 UTC. During this time some services might be temporarily unavailable.

Group Chats partial outage

5 years ago 2021-09-01 08:45 UTC
Fixed
Affected Components: Group Chats

Fixed

5 years ago 2021-09-01 09:23 UTC

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

Reported

5 years ago 2021-09-01 08:45 UTC

We’re currently experiencing degraded performance issues with Group Chats. Our team is working to restore normal performance levels.

Investigating issues with Screen Sharing

5 years ago 2021-08-18 08:40 UTC
Fixed
Affected Components: Screen Sharing

Fixed

5 years ago 2021-08-18 09:46 UTC

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

Reported

5 years ago 2021-08-18 08:40 UTC

We’re currently experiencing degraded performance issues with Screen Sharing. Our team is working to restore normal performance levels.

Scheduled maintenance on Kite services

5 years ago 2021-08-18 05:00 UTC
Fixed
Affected Components: Kite

Fixed

5 years ago 2021-08-18 05:39 UTC

Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

Reported

5 years ago 2021-08-18 05:00 UTC

We will be performing scheduled maintenance on Kite services on 2021-08-18

Start time: 05:00 UTC

Expected completion time: 05:10 UTC

We are constantly working on improving the quality of our services.

Thank you for your understanding.

Scheduled maintenance on WizyWebinar

5 years ago 2021-08-11 20:00 UTC
Fixed

Fixed

5 years ago 2021-08-11 21:12 UTC

Maintenance work has been successfully completed.

Reported

5 years ago 2021-08-11 20:00 UTC

We will be performing scheduled maintenance on the WizyWebinar service on 2021-08-11

Start time: 20:00 UTC

Expected completion time: 21:00 UTC

During this time service might be temporarily unavailable.