Wildix

All systems are operational.

Last updated 1 week ago

    • Chats and Presence

      Real-time messaging and user presence status

      Operational

    • Conferences

      Audio, video, and screen-sharing meeting rooms

      Operational

    • Kite

      WebRTC communication tool for external visitors

      Operational

    • Website

      Wildix corporate websites (wildix.com, x-bees.com, x-hoppers.com)

      Operational

    • Salesforce Partner Community

      Website to manage business operations (bewildix.com)

      Operational

    • Wildix Portal

      Legacy management platform (my.wildix.com)

      Operational

    • Announcements

      Operational

    • Cloud PBXs

      Cloud based PBXs hosted by Wildix

      Operational

    • Cloud Analytics

      The data aggregation and reporting engine that provides historical statistics on call volumes, and queue performance

      Operational

    • Live view

      Real-time active calls, conferences, chats, services (queues) monitoring

      Operational

    • Revenue Intelligence

      AI-powered intelligence platform that transforms customer conversations into actionable insights

      Operational

    • DNS

      Global routing for Wildix service domains

      Operational

    • Chat AI agents

      AI Chatbots

      Operational

    • Voice AI agents

      AI Voicebots

      Operational

    • CLASSOUND

      Wildix SIP trunk service

      Operational

    • Company Data Storage

      Storage of all company data (call and conference recordings, transcriptions, chat attachments, voicemails, etc.)

      Operational

    • Authorization

      Central authentication layer, Single Sign-On (SSO), and identity management system used to access all Wildix platforms

      Operational

    • Notifications

      Push and Emails notifications

      Operational

    • Wilma

      AI-powered sales companion who enhances and automates real-time interactions across all Wildix platforms

      Operational

    • Wildix Provisioning Service

      Automatic provisioning for hardware devices

      Operational

    • PBX Upgrade Service

      Operational

    • Remote Support

      Secure access infrastructure for remote (HW/VM) PBX troubleshooting

      Operational

    • PBX Certificate Service

      SSL/TLS certificate renewal service for PBXs

      Operational

    • Speech-to-Text

      Speech-to-Text transcription service

      Operational

    • Text-to-Speech

      Text-to-Speech audio generation service

      Operational

    • Zoho Integration Service

      Middleware for Wildix-Zoho CRM synchronization

      Operational

    • Wildix Integrations Hub

      Operational

    • Wizyconf Conferences

      Video conference service

      Operational

    • Group Chats

      Multi-user chats service

      Operational

    • Screen Sharing

      Desktop screen-sharing

      Operational

    • Geolocation

      User geolocation status

      Operational

    • Legacy Kite

      WebRTC communication tool for external visitors. Service will become EOL 2026.12.31

      Operational

    • File Sharing

      Chat file sharing service

      Operational

    • URL Preview

      Chat URL preview service

      Operational

Past incidents

Investigating issues with Helpdesk

5 years ago 2021-06-02 15:03 UTC
Fixed
Affected Components: Salesforce Partner Community

Fixed

5 years ago 2021-06-02 16:47 UTC

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

Reported

5 years ago 2021-06-02 15:03 UTC

We are investigating issues with Helpdesk and will provide updates here soon.

Nightly reboots of Cloud PBXs

5 years ago 2021-06-02 14:21 UTC
Fixed
Affected Components: Wildix Portal

Fixed

5 years ago 2021-06-02 14:21 UTC

We had an issue when a majority of Cloud PBXs had nightly restarts the last few days. This issue has been identified and solved. It should not happen anymore after today's night unless you significantly change the number of licenses and your PBX will require resizing. Sorry for the inconvenience caused.

Maintenance Namelookup service

5 years ago 2021-06-01 09:57 UTC
Fixed
Affected Components: Legacy Kite

Fixed

5 years ago 2021-06-01 10:59 UTC

Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

Reported

5 years ago 2021-06-01 09:57 UTC

Dear Partners,

We will be performing scheduled maintenance on our Namelookup service.

Start time: 10:00 UTC, 2021-06-01

Expected completion time: 10:15 UTC, 2021-06-01

During this time service might be temporarily unavailable.

Maintenance Helpdesk (ticketing) service

5 years ago 2021-06-01 05:00 UTC
Fixed
Affected Components: Salesforce Partner Community

Fixed

5 years ago 2021-06-01 06:58 UTC

Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

Reported

5 years ago 2021-06-01 05:00 UTC

Dear Partners, We will be performing scheduled maintenance on our Helpdesk service. Start time: 05:00 UTC, 2021-06-01 Expected completion time: 05:30 UTC, 2021-06-01

During this time service might be temporarily unavailable.

Maintenance Phonebridge (Zoho integration) service

5 years ago 2021-05-31 16:00 UTC
Fixed
Affected Components: Zoho Integration Service

Fixed

5 years ago 2021-05-31 17:02 UTC

Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

Reported

5 years ago 2021-05-31 16:00 UTC

Dear Partners, We will be performing scheduled maintenance on our Phonebridge (Zoho integration) service. Start time: 16:00 UTC, 2021-05-31

File Sharing service maintenance

5 years ago 2021-05-26 15:00 UTC
Fixed
Affected Components: File Sharing

Fixed

5 years ago 2021-05-26 20:05 UTC

Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

Fixed

5 years ago 2021-05-26 20:04 UTC

Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

Reported

5 years ago 2021-05-26 15:00 UTC

We will be performing scheduled maintenance on our File Sharing service. During this time previously shared files might be temporarily unavailable.

Start time: 18:00 UTC, 2021-05-26

ETA: 2 hours

Wizyconf service maintenance

5 years ago 2021-05-26 08:55 UTC
Fixed
Affected Components: Wizyconf Conferences

Fixed

5 years ago 2021-05-30 08:45 UTC

Maintenance works have been successfully completed.

Reported

5 years ago 2021-05-26 08:55 UTC

We will be performing scheduled maintenance on our Wizyconf service. During this time video conferences might be temporarily unavailable.

Start time: 7:00 UTC, 2021-05-30

ETA: 2 hours

Portal: Licence adjusting

5 years ago 2021-05-21 20:58 UTC
Fixed
Affected Components: Wildix Portal

Fixed

5 years ago 2021-05-22 07:09 UTC

Issue has been identified and fixed.

Reported

5 years ago 2021-05-21 20:58 UTC

We’re investigating an issue with adjusting licenses at WMP for limited amount of cloud PBXs. We will provide an update soon.

Sites unavailable

5 years ago 2021-05-21 16:19 UTC
Fixed
Affected Components: Website

Fixed

5 years ago 2021-05-21 18:09 UTC

Sites has been restored.

Reported

5 years ago 2021-05-21 16:19 UTC

Sites manuals.wildix.com and training.wildix.com are experiencing technical difficulties and partially unavailable. We are investigating.

Push partial outage

5 years ago 2021-05-20 16:00 UTC
Fixed

Fixed

5 years ago 2021-05-20 18:55 UTC

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

Reported

5 years ago 2021-05-20 16:00 UTC

We’re currently experiencing degraded performance issues with Push service. Our team is currently working to restore normal performance levels. We apologise for any inconvenience.

File Sharing service Update

5 years ago 2021-05-20 13:00 UTC
Fixed
Affected Components: File Sharing

Fixed

5 years ago 2021-05-20 18:57 UTC

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

Identified

5 years ago 2021-05-20 15:08 UTC

We’re currently experiencing degraded performance issues with File sharing service. Our team is currently working to restore normal performance levels. We apologize for any inconvenience.

Watching

5 years ago 2021-05-20 15:01 UTC

We observing slow sync of old files from the previous version of the service. They will appear shortly. Sorry for the inconvenience caused.

Fixed

5 years ago 2021-05-20 14:45 UTC

File Sharing has been successfully updated.

Reported

5 years ago 2021-05-20 13:00 UTC

We will be updating the File Sharing service at 1:00 PM UTC. This will be applied as a rolling restart. No downtime is expected.

License service issues

5 years ago 2021-04-30 09:15 UTC
Fixed
Affected Components: Wildix Portal

Fixed

5 years ago 2021-04-30 09:15 UTC

We had an issue with our License server from 09:15 till 09:55 (UTC). During this period some PBXes received invalid license. In case you are experiencing this issues, kindly reload the license via WMS.

Kite partial outage

5 years ago 2021-04-22 10:16 UTC
Fixed
Affected Components: Kite

Fixed

5 years ago 2021-04-22 11:19 UTC

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

Reported

5 years ago 2021-04-22 10:16 UTC

We’re currently experiencing degraded performance issues with Kite services. Our team is currently working to restore normal performance levels. We apologise for any inconvenience. Kite users may be affected.

Calls via CLASSOUND

5 years ago 2021-04-12 08:23 UTC
Fixed
Affected Components: CLASSOUND

Fixed

5 years ago 2021-04-12 09:54 UTC

Service is operational

Reported

5 years ago 2021-04-12 08:23 UTC

We are experiencing partial outage on CLASSOUND service. We are working on restoring it.

Portal service

5 years ago 2021-04-09 13:37 UTC
Fixed
Affected Components: Wildix Portal

Fixed

5 years ago 2021-04-09 13:51 UTC

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

Reported

5 years ago 2021-04-09 13:37 UTC

We’re currently experiencing degraded performance issues with Portal. Our team is currently working to restore normal performance levels. We apologize for any inconvenience.

Conference 'Join by Phone' - no audio issue

5 years ago 2021-04-08 20:05 UTC
Fixed
Affected Components: Wizyconf Conferences

Fixed

5 years ago 2021-04-08 20:05 UTC

The source of this issue have been identified and solved. Normal service functionality restored. Sorry for inconvenience caused.