Wildix

Some systems are experiencing issues.

Last updated 3 days ago

    • Chats and Presence

      Real-time messaging and user presence status

      Operational

    • Conferences

      Audio, video, and screen-sharing meeting rooms

      Operational

    • Kite

      WebRTC communication tool for external visitors

      Operational

    • Website

      Wildix corporate websites (wildix.com, x-bees.com, x-hoppers.com)

      Operational

    • Salesforce Partner Community

      Website to manage business operations (bewildix.com)

      Operational

    • Wildix Portal

      Legacy management platform (my.wildix.com)

      Operational

    • Announcements

      Operational

    • Cloud PBXs

      Cloud based PBXs hosted by Wildix

      Operational

    • Cloud Analytics

      The data aggregation and reporting engine that provides historical statistics on call volumes, and queue performance

      Operational

    • Live view

      Real-time active calls, conferences, chats, services (queues) monitoring

      Operational

    • Revenue Intelligence

      AI-powered intelligence platform that transforms customer conversations into actionable insights

      Operational

    • DNS

      Global routing for Wildix service domains

      Operational

    • Chat AI agents

      AI Chatbots

      Operational

    • Voice AI agents

      AI Voicebots

      Operational

    • CLASSOUND

      Wildix SIP trunk service

    • Company Data Storage

      Storage of all company data (call and conference recordings, transcriptions, chat attachments, voicemails, etc.)

      Operational

    • Authorization

      Central authentication layer, Single Sign-On (SSO), and identity management system used to access all Wildix platforms

      Operational

    • Notifications

      Push and Emails notifications

      Operational

    • Wilma

      AI-powered sales companion who enhances and automates real-time interactions across all Wildix platforms

      Operational

    • Wildix Provisioning Service

      Automatic provisioning for hardware devices

      Operational

    • PBX Upgrade Service

      Operational

    • Remote Support

      Secure access infrastructure for remote (HW/VM) PBX troubleshooting

      Operational

    • PBX Certificate Service

      SSL/TLS certificate renewal service for PBXs

      Operational

    • Speech-to-Text

      Speech-to-Text transcription service

      Operational

    • Text-to-Speech

      Text-to-Speech audio generation service

      Operational

    • Zoho Integration Service

      Middleware for Wildix-Zoho CRM synchronization

      Operational

    • Wildix Integrations Hub

      Operational

    • Wizyconf Conferences

      Video conference service

      Operational

    • Group Chats

      Multi-user chats service

      Operational

    • Screen Sharing

      Desktop screen-sharing

      Operational

    • Geolocation

      User geolocation status

      Operational

    • Legacy Kite

      WebRTC communication tool for external visitors. Service will become EOL 2026.12.31

      Operational

    • File Sharing

      Chat file sharing service

      Operational

    • URL Preview

      Chat URL preview service

      Operational

Past incidents

Kite service partial outage

5 years ago 2021-03-25 17:00 UTC
Fixed
Affected Components: Kite

Fixed

5 years ago 2021-03-25 17:41 UTC

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

Investigating

5 years ago 2021-03-25 17:02 UTC

We have identified that issue affect only dev pbxes on the latest version.

Reported

5 years ago 2021-03-25 17:00 UTC

We're aware of a problem with Kite service affecting a majority of dev users. The affected users are unable to access Kite service. We will provide an update with detailing when we resolve the problem. Please note that our team is currently working to restore service. We apologise for any inconvenience.

Investigating issues with Help-desk

5 years ago 2021-03-17 09:23 UTC
Fixed
Affected Components: Salesforce Partner Community

Fixed

5 years ago 2021-03-17 09:23 UTC

We are investigating issues with Help-desk at Portal and will provide updates here soon.

Push service outage

5 years ago 2021-03-15 09:55 UTC
Fixed

Fixed

5 years ago 2021-03-15 09:55 UTC

We’re experiencing a service outage with push service. Our team is currently working to restore the service. We apologize for any inconvenience.

SSL certificate renewal

5 years ago 2021-03-09 09:00 UTC
Fixed
Affected Components: PBX Certificate Service

Fixed

5 years ago 2021-03-09 11:48 UTC

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

Reported

5 years ago 2021-03-09 09:00 UTC

We’re currently experiencing degraded performance issues with Certificate service. Our team is currently working to restore normal performance levels. We apologise for any inconvenience.

Wizyconf

5 years ago 2021-03-09 06:33 UTC
Complete

We will be performing maintenance on our Wizyconf server this Tuesday.

Start time: 5:45 UTC, 2021-03-09

Expected completion time: 06:30 UTC, 2021-03-09

SSL certificate renewal

5 years ago 2021-03-08 20:10 UTC
Fixed
Affected Components: PBX Certificate Service

Fixed

5 years ago 2021-03-09 06:01 UTC

Certificate Service is operational

Reported

5 years ago 2021-03-08 20:10 UTC

We are investigating the cause of failed SSL certificate renewal on PBXs. Newly created PBXs might receive their SSL certificate with a delay.

Mail service

5 years ago 2021-02-05 10:27 UTC
Fixed
Affected Components: Notifications

Fixed

5 years ago 2021-02-05 14:52 UTC

Service is operational

Reported

5 years ago 2021-02-05 10:27 UTC

We are experiencing issues with mail sending service from PBX. We are investigating.

February, 1, London region cloud PBXs outage

5 years ago 2021-02-03 10:28 UTC
Fixed

Fixed

5 years ago 2021-02-03 10:28 UTC

On February, 1, due to power/connectivity issue in a single London AWS availability zone (euw2-az3), 125 PBXs were unavailable for around two hours and 65 PBXs for less than one hour (on total more than 2000 PBXs are hosted in the London zone). We worked with AWS to reduce the impact to a minimum and will keep working to further improve the availability of our services. We remind to use https://pbxstatus.wildix.com/ to receive up to date health check status info about single PBXs.

Portal

5 years ago 2021-01-27 17:16 UTC
Fixed
Affected Components: Wildix Portal

Fixed

5 years ago 2021-01-27 17:32 UTC

Portal is UP.

Reported

5 years ago 2021-01-27 17:16 UTC

Portal has a major outage

Portal

5 years ago 2021-01-27 17:09 UTC
Fixed
Affected Components: Wildix Portal

Fixed

5 years ago 2021-01-27 17:30 UTC

Portal is UP.

Reported

5 years ago 2021-01-27 17:09 UTC

Portal has a major outage