Wildix

All systems are operational.

Last updated 1 day ago

    • Chats and Presence

      Real-time messaging and user presence status

      Operational

    • Conferences

      Audio, video, and screen-sharing meeting rooms

      Operational

    • Kite

      WebRTC communication tool for external visitors

      Operational

    • Website

      Wildix corporate websites (wildix.com, x-bees.com, x-hoppers.com)

      Operational

    • Salesforce Partner Community

      Website to manage business operations (bewildix.com)

      Operational

    • Wildix Portal

      Legacy management platform (my.wildix.com)

      Operational

    • Announcements

      Operational

    • Cloud PBXs

      Cloud based PBXs hosted by Wildix

      Operational

    • Cloud Analytics

      The data aggregation and reporting engine that provides historical statistics on call volumes, and queue performance

      Operational

    • Live view

      Real-time active calls, conferences, chats, services (queues) monitoring

      Operational

    • Revenue Intelligence

      AI-powered intelligence platform that transforms customer conversations into actionable insights

      Operational

    • DNS

      Global routing for Wildix service domains

      Operational

    • Chat AI agents

      AI Chatbots

      Operational

    • Voice AI agents

      AI Voicebots

      Operational

    • CLASSOUND

      Wildix SIP trunk service

      Operational

    • Company Data Storage

      Storage of all company data (call and conference recordings, transcriptions, chat attachments, voicemails, etc.)

      Operational

    • Authorization

      Central authentication layer, Single Sign-On (SSO), and identity management system used to access all Wildix platforms

      Operational

    • Notifications

      Push and Emails notifications

      Operational

    • Wilma

      AI-powered sales companion who enhances and automates real-time interactions across all Wildix platforms

      Operational

    • Wildix Provisioning Service

      Automatic provisioning for hardware devices

      Operational

    • PBX Upgrade Service

      Operational

    • Remote Support

      Secure access infrastructure for remote (HW/VM) PBX troubleshooting

      Operational

    • PBX Certificate Service

      SSL/TLS certificate renewal service for PBXs

      Operational

    • Speech-to-Text

      Speech-to-Text transcription service

      Operational

    • Text-to-Speech

      Text-to-Speech audio generation service

      Operational

    • Zoho Integration Service

      Middleware for Wildix-Zoho CRM synchronization

      Operational

    • Wildix Integrations Hub

      Operational

    • Wizyconf Conferences

      Video conference service

      Operational

    • Group Chats

      Multi-user chats service

      Operational

    • Screen Sharing

      Desktop screen-sharing

      Operational

    • Geolocation

      User geolocation status

      Operational

    • Legacy Kite

      WebRTC communication tool for external visitors. Service will become EOL 2026.12.31

      Operational

    • File Sharing

      Chat file sharing service

      Operational

    • URL Preview

      Chat URL preview service

      Operational

Past incidents

Documentation service partial outage

5 years ago 2021-01-21 12:15 UTC
Fixed
Affected Components: Website

Fixed

5 years ago 2021-01-21 17:49 UTC

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

Reported

5 years ago 2021-01-21 12:15 UTC

We’re currently experiencing degraded performance issues with Documentation service. Our team is currently working to restore normal performance levels. We apologise for any inconvenience. We are investigating reports of slowness causing errors for some users. Documentation service users may be affected.

Portal

5 years ago 2021-01-20 05:19 UTC
Fixed
Affected Components: Wildix Portal

Fixed

5 years ago 2021-01-20 05:23 UTC

Portal is operational

Reported

5 years ago 2021-01-20 05:19 UTC

Portal has a partial outage

Portal

5 years ago 2021-01-19 04:46 UTC
Fixed
Affected Components: Wildix Portal

Fixed

5 years ago 2021-01-19 06:06 UTC

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

Reported

5 years ago 2021-01-19 04:46 UTC

Portal has a partial outage

Kite service

5 years ago 2021-01-18 15:11 UTC
Fixed
Affected Components: Kite

Fixed

5 years ago 2021-01-18 16:43 UTC

Kite service is operational

Reported

5 years ago 2021-01-18 15:11 UTC

We are currently experiencing degraded performance on Kite service. We are working on resolving this case.

Text-to-Speech partial outage

5 years ago 2021-01-17 12:30 UTC
Fixed
Affected Components: Text-to-Speech

Fixed

5 years ago 2021-01-17 14:14 UTC

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

Reported

5 years ago 2021-01-17 12:30 UTC

We’re currently experiencing degraded performance issues with Text-to-Speech. Our team is currently working to restore normal performance levels. We apologise for any inconvenience. Text-to-Speech users may be affected.

Wildix E-learning platform partial outage

5 years ago 2021-01-17 12:00 UTC
Fixed
Affected Components: Website

Fixed

5 years ago 2021-01-17 18:16 UTC

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

Reported

5 years ago 2021-01-17 12:00 UTC

We’re currently experiencing degraded performance issues with Wildix E-learning platform. Our team is currently working to restore normal performance levels. We apologise for any inconvenience. Wildix E-learning platform users may be affected.

Ongoing issue with Kite service.

5 years ago 2021-01-12 09:30 UTC
Fixed
Affected Components: Kite

Fixed

5 years ago 2021-01-12 11:07 UTC

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

Reported

5 years ago 2021-01-12 09:30 UTC

We’re currently experiencing ongoing issues with Facebook Authorisation service. Our team is currently working to restore normal functionality. We apologise for any inconvenience.

DNS

5 years ago 2021-01-09 21:46 UTC
Fixed
Affected Components: DNS

Fixed

5 years ago 2021-01-09 21:49 UTC

DNS has a partial outage

Reported

5 years ago 2021-01-09 21:46 UTC

DNS has a performance issues

Helpdesk service

5 years ago 2020-12-31 13:00 UTC
Fixed
Affected Components: Salesforce Partner Community

Fixed

5 years ago 2020-12-31 13:34 UTC

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

Reported

5 years ago 2020-12-31 13:00 UTC

Helpdesk has a major outage

Push service

5 years ago 2020-12-25 08:56 UTC
Complete

Scheduled Maintenance may cause intermittent service availability on December 25th, 2020 at 8:00-8:15am UTC. A service that handles iOS push notifications will be upgraded with a new certificate. Apologies in advance for any inconvenience this may cause.

Portal, licenses adjustments

5 years ago 2020-12-22 09:00 UTC
Fixed
Affected Components: Wildix Portal

Fixed

5 years ago 2020-12-22 10:19 UTC

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

Reported

5 years ago 2020-12-22 09:00 UTC

We observe increased errors with processing of adjustments of licenses for PBXs. We are investigating.

Portal

5 years ago 2020-12-22 04:15 UTC
Complete

We will be performing scheduled maintenance on our Portal servers this Tuesday.

Start time: 4:00 UTC, 2020-12-22

Expected completion time: 4:15 UTC, 2020-12-22

Portal

5 years ago 2020-12-18 13:13 UTC
Fixed
Affected Components: Wildix Portal

Fixed

5 years ago 2020-12-18 13:56 UTC

WMP is operational.

Reported

5 years ago 2020-12-18 13:13 UTC

We are investigating the cause of the partial outage of WMP.

CLASSOUND performance issues

5 years ago 2020-12-15 08:49 UTC
Fixed
Affected Components: CLASSOUND

Fixed

5 years ago 2020-12-15 12:05 UTC

Classound service is operational

Reported

5 years ago 2020-12-15 08:49 UTC

We are investigating the issues with Classound service.

Licenses changes

5 years ago 2020-12-14 14:00 UTC
Fixed
Affected Components: Wildix Portal

Fixed

5 years ago 2020-12-14 14:00 UTC

We are investigating reports when UK licenses changes causing errors for some users.

WMP Maintenance (Portal)

5 years ago 2020-12-14 09:50 UTC
Complete

Portal is under planned maintenance on 2020-12-12 and 2020-12-13.

Some Wildix services will be affected and not available during this time.

Ongoing issue with Upgrade service.

5 years ago 2020-12-13 12:00 UTC
Fixed
Affected Components: PBX Upgrade Service

Fixed

5 years ago 2020-12-13 11:43 UTC

Upgrade service is operational.

Reported

5 years ago 2020-12-13 12:00 UTC

We’re currently experiencing ongoing issues with Upgrade service. Our team is currently working to restore normal functionality. We apologise for any inconvenience.

Ongoing issue with License service.

5 years ago 2020-12-13 12:00 UTC
Fixed
Affected Components: Wildix Portal

Fixed

5 years ago 2020-12-13 11:44 UTC

License service is operational.

Reported

5 years ago 2020-12-13 12:00 UTC

We’re currently experiencing ongoing issues with License service. Our team is currently working to restore normal functionality. We apologise for any inconvenience.

Ongoing issue with Kite service.

5 years ago 2020-12-13 12:00 UTC
Fixed
Affected Components: Kite

Fixed

5 years ago 2020-12-13 11:46 UTC

Kite service is operational.

Reported

5 years ago 2020-12-13 12:00 UTC

We’re currently experiencing ongoing issues with Kite service. Our team is currently working to restore normal functionality. We apologise for any inconvenience.

WMP Maintenance (Portal)

5 years ago 2020-12-13 22:00 UTC
Complete

Portal will be under planned maintenance on 2020-12-12 and 2020-12-13. Some Wildix services will be affected and not available during this time.

Please expedite or put off any activity with WMP scheduled on those days.

Portal

5 years ago 2020-12-12 07:00 UTC
Fixed
Affected Components: Wildix Portal

Fixed

5 years ago 2020-12-13 14:40 UTC

Portal is operational.

Reported

5 years ago 2020-12-12 07:00 UTC

Portal has a major outage

Wizyconf

5 years ago 2020-12-11 18:51 UTC
Fixed
Affected Components: Wizyconf Conferences

Fixed

5 years ago 2020-12-11 18:58 UTC

Wizyconf is operational.

Investigating

5 years ago 2020-12-11 18:51 UTC

Wizyconf has a partial outage

Reported

5 years ago 2020-12-11 18:51 UTC

Wizyconf has a partial outage

Portal MRR reports

5 years ago 2020-12-10 19:48 UTC
Fixed
Affected Components: Wildix Portal

Fixed

5 years ago 2020-12-10 19:48 UTC

You might have experienced issues with MRR reports on Portal today. The cause was identified and now fixed.

Portal maintenance

5 years ago 2020-12-01 00:57 UTC
Fixed
Affected Components: Wildix Portal

Fixed

5 years ago 2020-12-01 02:33 UTC

Maintenance works are finished.

Reported

5 years ago 2020-12-01 00:57 UTC

Portal is under maintenance. Partial outage to be expected.

Group chats partial outage

5 years ago 2020-11-23 13:57 UTC
Fixed
Affected Components: Group Chats

Fixed

5 years ago 2020-11-23 15:32 UTC

Group chats are operational

Reported

5 years ago 2020-11-23 13:57 UTC

We are investigating the ongoing issues with group chats.