Wildix

All systems are operational.

Last updated 6 days ago

    • Chats and Presence

      Real-time messaging and user presence status

      Operational

    • Conferences

      Audio, video, and screen-sharing meeting rooms

      Operational

    • Kite

      WebRTC communication tool for external visitors

      Operational

    • Website

      Wildix corporate websites (wildix.com, x-bees.com, x-hoppers.com)

      Operational

    • Salesforce Partner Community

      Website to manage business operations (bewildix.com)

      Operational

    • Wildix Portal

      Legacy management platform (my.wildix.com)

      Operational

    • Announcements

      Operational

    • Cloud PBXs

      Cloud based PBXs hosted by Wildix

      Operational

    • Cloud Analytics

      The data aggregation and reporting engine that provides historical statistics on call volumes, and queue performance

      Operational

    • Live view

      Real-time active calls, conferences, chats, services (queues) monitoring

      Operational

    • Revenue Intelligence

      AI-powered intelligence platform that transforms customer conversations into actionable insights

      Operational

    • DNS

      Global routing for Wildix service domains

      Operational

    • Chat AI agents

      AI Chatbots

      Operational

    • Voice AI agents

      AI Voicebots

      Operational

    • CLASSOUND

      Wildix SIP trunk service

      Operational

    • Company Data Storage

      Storage of all company data (call and conference recordings, transcriptions, chat attachments, voicemails, etc.)

      Operational

    • Authorization

      Central authentication layer, Single Sign-On (SSO), and identity management system used to access all Wildix platforms

      Operational

    • Notifications

      Push and Emails notifications

      Operational

    • Wilma

      AI-powered sales companion who enhances and automates real-time interactions across all Wildix platforms

      Operational

    • Wildix Provisioning Service

      Automatic provisioning for hardware devices

      Operational

    • PBX Upgrade Service

      Operational

    • Remote Support

      Secure access infrastructure for remote (HW/VM) PBX troubleshooting

      Operational

    • PBX Certificate Service

      SSL/TLS certificate renewal service for PBXs

      Operational

    • Speech-to-Text

      Speech-to-Text transcription service

      Operational

    • Text-to-Speech

      Text-to-Speech audio generation service

      Operational

    • Zoho Integration Service

      Middleware for Wildix-Zoho CRM synchronization

      Operational

    • Wildix Integrations Hub

      Operational

    • Wizyconf Conferences

      Video conference service

      Operational

    • Group Chats

      Multi-user chats service

      Operational

    • Screen Sharing

      Desktop screen-sharing

      Operational

    • Geolocation

      User geolocation status

      Operational

    • Legacy Kite

      WebRTC communication tool for external visitors. Service will become EOL 2026.12.31

      Operational

    • File Sharing

      Chat file sharing service

      Operational

    • URL Preview

      Chat URL preview service

      Operational

Past incidents

Group chats partial outage

5 years ago 2020-11-23 13:57 UTC
Fixed
Affected Components: Group Chats

Fixed

5 years ago 2020-11-23 15:32 UTC

Group chats are operational

Reported

5 years ago 2020-11-23 13:57 UTC

We are investigating the ongoing issues with group chats.

Portal

5 years ago 2020-11-10 16:08 UTC
Fixed
Affected Components: Wildix Portal

Fixed

5 years ago 2020-11-11 06:06 UTC

Portal is operational.

Investigating

5 years ago 2020-11-10 17:00 UTC

Portal has a major outage

Reported

5 years ago 2020-11-10 16:08 UTC

Portal has a major outage

Website

5 years ago 2020-11-07 15:04 UTC
Fixed
Affected Components: Website

Fixed

5 years ago 2020-11-07 15:05 UTC

Website is operational

Reported

5 years ago 2020-11-07 15:04 UTC

Website has a major outage

Website

5 years ago 2020-11-05 15:02 UTC
Fixed
Affected Components: Website

Fixed

5 years ago 2020-11-05 15:11 UTC

Website is operational

Reported

5 years ago 2020-11-05 15:02 UTC

Website has a major outage

Portal

5 years ago 2020-11-04 13:29 UTC
Fixed
Affected Components: Wildix Portal

Fixed

5 years ago 2020-11-04 13:47 UTC

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

Reported

5 years ago 2020-11-04 13:29 UTC

Portal has a major outage

Portal

5 years ago 2020-11-04 12:30 UTC
Fixed
Affected Components: Wildix Portal

Fixed

5 years ago 2020-11-04 12:46 UTC

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

Reported

5 years ago 2020-11-04 12:30 UTC

Portal has a major outage

Text-to-Speech service outage

5 years ago 2020-11-04 12:00 UTC
Fixed
Affected Components: Text-to-Speech

Fixed

5 years ago 2020-11-04 12:31 UTC

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

Reported

5 years ago 2020-11-04 12:00 UTC

We’re experiencing a service outage with Text-to-Speech service. Our team is currently working to restore the service. We apologize for any inconvenience. All users may be affected.

Website

5 years ago 2020-11-01 15:06 UTC
Fixed
Affected Components: Website

Fixed

5 years ago 2020-11-01 22:52 UTC

Website is operational

Reported

5 years ago 2020-11-01 15:06 UTC

Website has a major outage

Remote Support

6 years ago 2020-10-29 20:32 UTC
Fixed
Affected Components: Remote Support

Fixed

6 years ago 2020-10-29 20:34 UTC

Remote Support is operational

Reported

6 years ago 2020-10-29 20:32 UTC

Remote Support has a major outage

Performance Issues

6 years ago 2020-10-29 12:00 UTC
Fixed
Affected Components: Remote Support

Fixed

6 years ago 2020-10-29 15:48 UTC

We've rolled back the changes and the errors subsided.

Reported

6 years ago 2020-10-29 12:00 UTC

We are investigating an increased amount of errors from service endpoints.

Performance Issues

6 years ago 2020-10-29 00:51 UTC
Fixed
Affected Components: Remote Support

Fixed

6 years ago 2020-10-29 10:57 UTC

We've rolled back the changes and the errors subsided.

Reported

6 years ago 2020-10-29 00:51 UTC

We are investigating an increased amount of errors from service endpoints.

Performance Issues Group Chats

6 years ago 2020-10-28 08:26 UTC
Fixed
Affected Components: Group Chats

Fixed

6 years ago 2020-10-28 09:06 UTC

Issues with Group Chats have been resolved.

Reported

6 years ago 2020-10-28 08:26 UTC

We’re currently experiencing degraded performance issues with Group chats service. Our team is currently working to restore normal performance levels. We apologise for any inconvenience.

Group chats partial outage

6 years ago 2020-10-24 12:32 UTC
Fixed
Affected Components: Group Chats

Fixed

6 years ago 2020-10-24 13:08 UTC

Issues with Group Chats have been resolved. Sorry for the inconvenience.

Reported

6 years ago 2020-10-24 12:32 UTC

We’re currently experiencing degraded performance issues with Group chats service. Our team is currently working to restore normal performance levels. We apologise for any inconvenience.

Maintenance Group Chats

6 years ago 2020-10-24 07:49 UTC
Complete

We will be performing scheduled maintenance on our Group Chats servers.

Start time: 7:00 UTC, 2020-10-24

Expected completion time: 8:00 UTC, 2020-10-24

Group chats partial outage

6 years ago 2020-10-23 14:30 UTC
Fixed
Affected Components: Group Chats

Fixed

6 years ago 2020-10-23 15:58 UTC

Services recovered after shifting traffic away from the impacted nodes.

Identified

6 years ago 2020-10-23 14:58 UTC

We have identified a service disruption in one of our group chats nodes. Traffic has been shifted away from it to triage the problem.

Reported

6 years ago 2020-10-23 14:30 UTC

We’re currently experiencing degraded performance issues with Group chats service. Our team is currently working to restore normal performance levels. We apologise for any inconvenience.

Performance Issues Group Chats

6 years ago 2020-10-23 07:48 UTC
Fixed
Affected Components: Group Chats

Fixed

6 years ago 2020-10-23 09:32 UTC

Issues with Group Chats have been resolved. Sorry for the inconvenience.

Reported

6 years ago 2020-10-23 07:48 UTC

Dear Partners, we have ongoing issues with Group Chats and currently working on solving it. Sorry for the inconvenience.

Group Chats

6 years ago 2020-10-23 06:14 UTC
Complete

We will be performing scheduled maintenance on our Group Chat servers this Friday.

Start time: 4:00 UTC, 2020-10-23

Expected completion time: 4:30 UTC, 2020-10-23

Portal

6 years ago 2020-10-21 19:04 UTC
Fixed
Affected Components: Wildix Portal

Fixed

6 years ago 2020-10-21 19:46 UTC

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

Reported

6 years ago 2020-10-21 19:04 UTC

Portal has a major outage

Portal

6 years ago 2020-10-21 18:00 UTC
Fixed
Affected Components: Wildix Portal

Fixed

6 years ago 2020-10-21 18:35 UTC

Portal is operational

Reported

6 years ago 2020-10-21 18:00 UTC

Portal has a major outage

Portal

6 years ago 2020-10-21 07:00 UTC
Fixed
Affected Components: Wildix Portal

Fixed

6 years ago 2020-10-21 17:35 UTC

Portal is operational

Investigating

6 years ago 2020-10-21 07:29 UTC

Portal has a major outage

Reported

6 years ago 2020-10-21 07:00 UTC

Portal has a major outage

Portal

6 years ago 2020-10-18 15:05 UTC
Fixed
Affected Components: Wildix Portal

Fixed

6 years ago 2020-10-18 15:05 UTC

Portal is operational

Reported

6 years ago 2020-10-18 15:05 UTC

Portal has a major outage

Certificate Service

6 years ago 2020-10-16 05:37 UTC
Fixed
Affected Components: PBX Certificate Service

Fixed

6 years ago 2020-10-16 06:16 UTC

Certificate Service is operational

Reported

6 years ago 2020-10-16 05:37 UTC

Certificate Service has a major outage

Maintenance STT, TTS, GEO, PUSH, URL-PREVIEW, PBX-API

6 years ago 2020-10-16 06:30 UTC
Complete

Dear Partners, We will be performing scheduled maintenance on our services: STT, TTS, GEO, PUSH, URL-PREVIEW, PBX-API. Start time: 05:30 UTC, 2020-10-16 Expected completion time: 05:50 UTC, 2020-10-16

During this time some services might be temporarily unavailable. We are constantly working on improving the quality of our services.

Website

6 years ago 2020-10-14 23:03 UTC
Fixed
Affected Components: Website

Fixed

6 years ago 2020-10-14 23:14 UTC

Website is operational

Reported

6 years ago 2020-10-14 23:03 UTC

Website has a major outage

Upgrade Service

6 years ago 2020-10-13 15:08 UTC
Fixed
Affected Components: PBX Upgrade Service

Fixed

6 years ago 2020-10-13 15:20 UTC

Upgrade service is operational

Reported

6 years ago 2020-10-13 15:08 UTC

Upgrade service experiencing partial outage. We are investigating.

Upgrade Service

6 years ago 2020-10-12 15:14 UTC
Fixed
Affected Components: PBX Upgrade Service

Fixed

6 years ago 2020-10-12 15:24 UTC

Upgrade Service is operational

Reported

6 years ago 2020-10-12 15:14 UTC

Upgrade Service has a major outage

Conference

6 years ago 2020-10-11 07:00 UTC
Complete

We will be performing scheduled maintenance on our Conference servers this Sunday.

Start time: 6:00 UTC, 2020-10-11

Expected completion time: 7:00 UTC, 2020-10-11

Portal

6 years ago 2020-10-05 11:58 UTC
Fixed
Affected Components: Wildix Portal

Fixed

6 years ago 2020-10-05 12:10 UTC

Portal is operational

Reported

6 years ago 2020-10-05 11:58 UTC

Portal has a major outage

Videoconference

6 years ago 2020-10-02 14:28 UTC
Fixed
Affected Components: Wizyconf Conferences

Fixed

6 years ago 2020-10-02 15:44 UTC

Videoconference service is operational

Reported

6 years ago 2020-10-02 14:28 UTC

We are investigating the cause of performance drop of videoconference service.