Wildix

All systems are operational.

Last updated 6 days ago

    • Chats and Presence

      Real-time messaging and user presence status

      Operational

    • Conferences

      Audio, video, and screen-sharing meeting rooms

      Operational

    • Kite

      WebRTC communication tool for external visitors

      Operational

    • Website

      Wildix corporate websites (wildix.com, x-bees.com, x-hoppers.com)

      Operational

    • Salesforce Partner Community

      Website to manage business operations (bewildix.com)

      Operational

    • Wildix Portal

      Legacy management platform (my.wildix.com)

      Operational

    • Announcements

      Operational

    • Cloud PBXs

      Cloud based PBXs hosted by Wildix

      Operational

    • Cloud Analytics

      The data aggregation and reporting engine that provides historical statistics on call volumes, and queue performance

      Operational

    • Live view

      Real-time active calls, conferences, chats, services (queues) monitoring

      Operational

    • Revenue Intelligence

      AI-powered intelligence platform that transforms customer conversations into actionable insights

      Operational

    • DNS

      Global routing for Wildix service domains

      Operational

    • Chat AI agents

      AI Chatbots

      Operational

    • Voice AI agents

      AI Voicebots

      Operational

    • CLASSOUND

      Wildix SIP trunk service

      Operational

    • Company Data Storage

      Storage of all company data (call and conference recordings, transcriptions, chat attachments, voicemails, etc.)

      Operational

    • Authorization

      Central authentication layer, Single Sign-On (SSO), and identity management system used to access all Wildix platforms

      Operational

    • Notifications

      Push and Emails notifications

      Operational

    • Wilma

      AI-powered sales companion who enhances and automates real-time interactions across all Wildix platforms

      Operational

    • Wildix Provisioning Service

      Automatic provisioning for hardware devices

      Operational

    • PBX Upgrade Service

      Operational

    • Remote Support

      Secure access infrastructure for remote (HW/VM) PBX troubleshooting

      Operational

    • PBX Certificate Service

      SSL/TLS certificate renewal service for PBXs

      Operational

    • Speech-to-Text

      Speech-to-Text transcription service

      Operational

    • Text-to-Speech

      Text-to-Speech audio generation service

      Operational

    • Zoho Integration Service

      Middleware for Wildix-Zoho CRM synchronization

      Operational

    • Wildix Integrations Hub

      Operational

    • Wizyconf Conferences

      Video conference service

      Operational

    • Group Chats

      Multi-user chats service

      Operational

    • Screen Sharing

      Desktop screen-sharing

      Operational

    • Geolocation

      User geolocation status

      Operational

    • Legacy Kite

      WebRTC communication tool for external visitors. Service will become EOL 2026.12.31

      Operational

    • File Sharing

      Chat file sharing service

      Operational

    • URL Preview

      Chat URL preview service

      Operational

Past incidents

Group Chats service has a partial outage

6 years ago 2020-09-30 12:00 UTC
Fixed
Affected Components: Group Chats

Fixed

6 years ago 2020-09-30 10:17 UTC

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

Reported

6 years ago 2020-09-30 12:00 UTC

We’re currently experiencing degraded performance issues with Group Chats service. Our team is currently working to restore normal performance levels. We apologise for any inconvenience. Some users may be affected.

Maintenance Wizyconf service

6 years ago 2020-09-29 10:16 UTC
Complete

Dear Partners, We will be performing scheduled maintenance on our Wizyconf service. Start time: 06:00 UTC, 2020-09-27 Expected completion time: 07:00 UTC, 2020-09-27

During this time some services might be temporarily unavailable. We are constantly working on improving the quality of our services.

Portal

6 years ago 2020-09-23 11:11 UTC
Fixed
Affected Components: Wildix Portal

Fixed

6 years ago 2020-09-23 11:11 UTC

Portal is operational

Portal

6 years ago 2020-09-23 11:05 UTC
Fixed
Affected Components: Wildix Portal

Fixed

6 years ago 2020-09-25 08:36 UTC

Portal is operational

Fixed

6 years ago 2020-09-25 08:36 UTC

Portal is operational

Fixed

6 years ago 2020-09-25 08:36 UTC

Portal is operational

Reported

6 years ago 2020-09-23 11:05 UTC

Portal has a major outage

Portal

6 years ago 2020-09-10 07:01 UTC
Fixed
Affected Components: Wildix Portal

Fixed

6 years ago 2020-09-10 07:03 UTC

Portal is operational

Reported

6 years ago 2020-09-10 07:01 UTC

Portal has a major outage

Upgrade Service

6 years ago 2020-09-09 13:42 UTC
Fixed
Affected Components: PBX Upgrade Service

Fixed

6 years ago 2020-09-09 14:29 UTC

Upgrade Service is operational

Reported

6 years ago 2020-09-09 13:42 UTC

Upgrade Service has a major outage

Scheduled maintenance on URL Preview Service on 2020-09-09 from 11:00 till 11:30 GMT

6 years ago 2020-09-08 16:01 UTC
Fixed
Affected Components: URL Preview

Fixed

6 years ago 2020-09-08 16:01 UTC

We will be performing scheduled maintenance on URL Preview Service on 2020-09-09 from 11:00 till 11:30 GMT. During this time the service might be temporarily unavailable. We are constantly working on improving the quality of our services. Thank you for your understanding.

Upgrade Service

6 years ago 2020-09-07 15:08 UTC
Fixed
Affected Components: PBX Upgrade Service

Fixed

6 years ago 2020-09-07 15:15 UTC

Upgrade Service is operational

Reported

6 years ago 2020-09-07 15:08 UTC

Upgrade Service has a major outage

Scheduled maintenance on Kite and Conference systems 2020-09-08

6 years ago 2020-09-07 09:30 UTC
Fixed

Fixed

6 years ago 2020-09-07 09:30 UTC

We will be performing scheduled maintenance on Kite and Conference servers on 2020-09-08 at 05:30-06:00 UTC. During this time some services might be temporarily unavailable.

Kite

6 years ago 2020-09-07 06:58 UTC
Fixed
Affected Components: Kite

Fixed

6 years ago 2020-09-07 07:03 UTC

Kite is operational

Reported

6 years ago 2020-09-07 06:58 UTC

Kite has a major outage

Kite

6 years ago 2020-09-07 06:42 UTC
Fixed
Affected Components: Kite

Fixed

6 years ago 2020-09-07 06:56 UTC

Kite is operational

Investigating

6 years ago 2020-09-07 06:42 UTC

Kite has a major outage

Reported

6 years ago 2020-09-07 06:42 UTC

Kite has a major outage

Website

6 years ago 2020-09-04 21:45 UTC
Fixed
Affected Components: Website

Fixed

6 years ago 2020-09-04 21:45 UTC

Website is operational.

Website

6 years ago 2020-09-04 01:33 UTC
Fixed
Affected Components: Website

Fixed

6 years ago 2020-09-04 01:46 UTC

Website is operational

Reported

6 years ago 2020-09-04 01:33 UTC

Website has a major outage

Scheduled maintenance on Helpdesk ticket system 2020-08-19

6 years ago 2020-08-19 06:00 UTC
Fixed
Affected Components: Salesforce Partner Community

Fixed

6 years ago 2020-08-19 06:00 UTC

We will be performing scheduled maintenance on Helpdesk (OTRS) ticket system server on 2020-08-19 at 06:00-06:30 UTC. During this time service downtimes are to be expected.

Portal

6 years ago 2020-08-18 22:03 UTC
Fixed
Affected Components: Wildix Portal

Fixed

6 years ago 2020-08-19 06:11 UTC

Portal is operational

Reported

6 years ago 2020-08-18 22:03 UTC

Portal has a major outage

Certificate Service

6 years ago 2020-08-18 12:32 UTC
Fixed
Affected Components: PBX Certificate Service

Fixed

6 years ago 2020-08-19 06:14 UTC

Certificate Service is operational

Investigating

6 years ago 2020-08-18 12:32 UTC

Certificate Service has a major outage

Reported

6 years ago 2020-08-18 12:32 UTC

Certificate Service's outage is over

Portal

6 years ago 2020-08-15 09:08 UTC
Fixed
Affected Components: Wildix Portal

Fixed

6 years ago 2020-08-15 09:10 UTC

Portal is operational

Reported

6 years ago 2020-08-15 09:08 UTC

Portal has a major outage

Portal

6 years ago 2020-08-12 10:59 UTC
Fixed
Affected Components: Wildix Portal

Fixed

6 years ago 2020-08-12 11:07 UTC

Portal is operational

Investigating

6 years ago 2020-08-12 11:01 UTC

Portal has a major outage

Reported

6 years ago 2020-08-12 10:59 UTC

Portal has a major outage

Portal

6 years ago 2020-08-10 14:05 UTC
Fixed
Affected Components: Wildix Portal

Fixed

6 years ago 2020-08-10 14:06 UTC

Portal is operational

Reported

6 years ago 2020-08-10 14:05 UTC

Portal has a major outage

Portal

6 years ago 2020-08-08 04:01 UTC
Fixed
Affected Components: Wildix Portal

Fixed

6 years ago 2020-08-08 04:10 UTC

Portal is operational

Reported

6 years ago 2020-08-08 04:01 UTC

Portal has a major outage

Portal

6 years ago 2020-08-05 03:54 UTC
Fixed
Affected Components: Wildix Portal

Fixed

6 years ago 2020-08-05 04:00 UTC

Portal is operational

Reported

6 years ago 2020-08-05 03:54 UTC

Portal has a major outage

Portal

6 years ago 2020-08-05 00:29 UTC
Fixed
Affected Components: Wildix Portal

Fixed

6 years ago 2020-08-05 00:35 UTC

Portal is operational

Reported

6 years ago 2020-08-05 00:29 UTC

Portal has a major outage

Scheduled maintenance on Wizyconf 2020-08-02

6 years ago 2020-08-02 08:30 UTC
Fixed
Affected Components: Wizyconf Conferences

Fixed

6 years ago 2020-08-02 08:30 UTC

We will be performing scheduled maintenance on Videoconference (Wizyconf) servers on 2020-08-02 at 06:00-07:00 UTC. During this time service downtimes are to be expected.