Wildix

All systems are operational.

Last updated 6 days ago

    • Chats and Presence

      Real-time messaging and user presence status

      Operational

    • Conferences

      Audio, video, and screen-sharing meeting rooms

      Operational

    • Kite

      WebRTC communication tool for external visitors

      Operational

    • Website

      Wildix corporate websites (wildix.com, x-bees.com, x-hoppers.com)

      Operational

    • Salesforce Partner Community

      Website to manage business operations (bewildix.com)

      Operational

    • Wildix Portal

      Legacy management platform (my.wildix.com)

      Operational

    • Announcements

      Operational

    • Cloud PBXs

      Cloud based PBXs hosted by Wildix

      Operational

    • Cloud Analytics

      The data aggregation and reporting engine that provides historical statistics on call volumes, and queue performance

      Operational

    • Live view

      Real-time active calls, conferences, chats, services (queues) monitoring

      Operational

    • Revenue Intelligence

      AI-powered intelligence platform that transforms customer conversations into actionable insights

      Operational

    • DNS

      Global routing for Wildix service domains

      Operational

    • Chat AI agents

      AI Chatbots

      Operational

    • Voice AI agents

      AI Voicebots

      Operational

    • CLASSOUND

      Wildix SIP trunk service

      Operational

    • Company Data Storage

      Storage of all company data (call and conference recordings, transcriptions, chat attachments, voicemails, etc.)

      Operational

    • Authorization

      Central authentication layer, Single Sign-On (SSO), and identity management system used to access all Wildix platforms

      Operational

    • Notifications

      Push and Emails notifications

      Operational

    • Wilma

      AI-powered sales companion who enhances and automates real-time interactions across all Wildix platforms

      Operational

    • Wildix Provisioning Service

      Automatic provisioning for hardware devices

      Operational

    • PBX Upgrade Service

      Operational

    • Remote Support

      Secure access infrastructure for remote (HW/VM) PBX troubleshooting

      Operational

    • PBX Certificate Service

      SSL/TLS certificate renewal service for PBXs

      Operational

    • Speech-to-Text

      Speech-to-Text transcription service

      Operational

    • Text-to-Speech

      Text-to-Speech audio generation service

      Operational

    • Zoho Integration Service

      Middleware for Wildix-Zoho CRM synchronization

      Operational

    • Wildix Integrations Hub

      Operational

    • Wizyconf Conferences

      Video conference service

      Operational

    • Group Chats

      Multi-user chats service

      Operational

    • Screen Sharing

      Desktop screen-sharing

      Operational

    • Geolocation

      User geolocation status

      Operational

    • Legacy Kite

      WebRTC communication tool for external visitors. Service will become EOL 2026.12.31

      Operational

    • File Sharing

      Chat file sharing service

      Operational

    • URL Preview

      Chat URL preview service

      Operational

Past incidents

Maintenance Wizyconf service

6 years ago 2020-09-29 10:16 UTC
Complete

Dear Partners, We will be performing scheduled maintenance on our Wizyconf service. Start time: 06:00 UTC, 2020-09-27 Expected completion time: 07:00 UTC, 2020-09-27

During this time some services might be temporarily unavailable. We are constantly working on improving the quality of our services.

Portal

6 years ago 2020-09-23 11:11 UTC
Fixed
Affected Components: Wildix Portal

Fixed

6 years ago 2020-09-23 11:11 UTC

Portal is operational

Portal

6 years ago 2020-09-23 11:05 UTC
Fixed
Affected Components: Wildix Portal

Fixed

6 years ago 2020-09-25 08:36 UTC

Portal is operational

Fixed

6 years ago 2020-09-25 08:36 UTC

Portal is operational

Fixed

6 years ago 2020-09-25 08:36 UTC

Portal is operational

Reported

6 years ago 2020-09-23 11:05 UTC

Portal has a major outage

Portal

6 years ago 2020-09-10 07:01 UTC
Fixed
Affected Components: Wildix Portal

Fixed

6 years ago 2020-09-10 07:03 UTC

Portal is operational

Reported

6 years ago 2020-09-10 07:01 UTC

Portal has a major outage

Upgrade Service

6 years ago 2020-09-09 13:42 UTC
Fixed
Affected Components: PBX Upgrade Service

Fixed

6 years ago 2020-09-09 14:29 UTC

Upgrade Service is operational

Reported

6 years ago 2020-09-09 13:42 UTC

Upgrade Service has a major outage

Scheduled maintenance on URL Preview Service on 2020-09-09 from 11:00 till 11:30 GMT

6 years ago 2020-09-08 16:01 UTC
Fixed
Affected Components: URL Preview

Fixed

6 years ago 2020-09-08 16:01 UTC

We will be performing scheduled maintenance on URL Preview Service on 2020-09-09 from 11:00 till 11:30 GMT. During this time the service might be temporarily unavailable. We are constantly working on improving the quality of our services. Thank you for your understanding.

Upgrade Service

6 years ago 2020-09-07 15:08 UTC
Fixed
Affected Components: PBX Upgrade Service

Fixed

6 years ago 2020-09-07 15:15 UTC

Upgrade Service is operational

Reported

6 years ago 2020-09-07 15:08 UTC

Upgrade Service has a major outage

Scheduled maintenance on Kite and Conference systems 2020-09-08

6 years ago 2020-09-07 09:30 UTC
Fixed

Fixed

6 years ago 2020-09-07 09:30 UTC

We will be performing scheduled maintenance on Kite and Conference servers on 2020-09-08 at 05:30-06:00 UTC. During this time some services might be temporarily unavailable.

Kite

6 years ago 2020-09-07 06:58 UTC
Fixed
Affected Components: Kite

Fixed

6 years ago 2020-09-07 07:03 UTC

Kite is operational

Reported

6 years ago 2020-09-07 06:58 UTC

Kite has a major outage

Kite

6 years ago 2020-09-07 06:42 UTC
Fixed
Affected Components: Kite

Fixed

6 years ago 2020-09-07 06:56 UTC

Kite is operational

Investigating

6 years ago 2020-09-07 06:42 UTC

Kite has a major outage

Reported

6 years ago 2020-09-07 06:42 UTC

Kite has a major outage

Website

6 years ago 2020-09-04 21:45 UTC
Fixed
Affected Components: Website

Fixed

6 years ago 2020-09-04 21:45 UTC

Website is operational.

Website

6 years ago 2020-09-04 01:33 UTC
Fixed
Affected Components: Website

Fixed

6 years ago 2020-09-04 01:46 UTC

Website is operational

Reported

6 years ago 2020-09-04 01:33 UTC

Website has a major outage

Scheduled maintenance on Helpdesk ticket system 2020-08-19

6 years ago 2020-08-19 06:00 UTC
Fixed
Affected Components: Salesforce Partner Community

Fixed

6 years ago 2020-08-19 06:00 UTC

We will be performing scheduled maintenance on Helpdesk (OTRS) ticket system server on 2020-08-19 at 06:00-06:30 UTC. During this time service downtimes are to be expected.

Portal

6 years ago 2020-08-18 22:03 UTC
Fixed
Affected Components: Wildix Portal

Fixed

6 years ago 2020-08-19 06:11 UTC

Portal is operational

Reported

6 years ago 2020-08-18 22:03 UTC

Portal has a major outage

Certificate Service

6 years ago 2020-08-18 12:32 UTC
Fixed
Affected Components: PBX Certificate Service

Fixed

6 years ago 2020-08-19 06:14 UTC

Certificate Service is operational

Investigating

6 years ago 2020-08-18 12:32 UTC

Certificate Service has a major outage

Reported

6 years ago 2020-08-18 12:32 UTC

Certificate Service's outage is over

Portal

6 years ago 2020-08-15 09:08 UTC
Fixed
Affected Components: Wildix Portal

Fixed

6 years ago 2020-08-15 09:10 UTC

Portal is operational

Reported

6 years ago 2020-08-15 09:08 UTC

Portal has a major outage

Portal

6 years ago 2020-08-12 10:59 UTC
Fixed
Affected Components: Wildix Portal

Fixed

6 years ago 2020-08-12 11:07 UTC

Portal is operational

Investigating

6 years ago 2020-08-12 11:01 UTC

Portal has a major outage

Reported

6 years ago 2020-08-12 10:59 UTC

Portal has a major outage

Portal

6 years ago 2020-08-10 14:05 UTC
Fixed
Affected Components: Wildix Portal

Fixed

6 years ago 2020-08-10 14:06 UTC

Portal is operational

Reported

6 years ago 2020-08-10 14:05 UTC

Portal has a major outage

Portal

6 years ago 2020-08-08 04:01 UTC
Fixed
Affected Components: Wildix Portal

Fixed

6 years ago 2020-08-08 04:10 UTC

Portal is operational

Reported

6 years ago 2020-08-08 04:01 UTC

Portal has a major outage

Portal

6 years ago 2020-08-05 03:54 UTC
Fixed
Affected Components: Wildix Portal

Fixed

6 years ago 2020-08-05 04:00 UTC

Portal is operational

Reported

6 years ago 2020-08-05 03:54 UTC

Portal has a major outage

Portal

6 years ago 2020-08-05 00:29 UTC
Fixed
Affected Components: Wildix Portal

Fixed

6 years ago 2020-08-05 00:35 UTC

Portal is operational

Reported

6 years ago 2020-08-05 00:29 UTC

Portal has a major outage

Scheduled maintenance on Wizyconf 2020-08-02

6 years ago 2020-08-02 08:30 UTC
Fixed
Affected Components: Wizyconf Conferences

Fixed

6 years ago 2020-08-02 08:30 UTC

We will be performing scheduled maintenance on Videoconference (Wizyconf) servers on 2020-08-02 at 06:00-07:00 UTC. During this time service downtimes are to be expected.