Wildix

All systems are operational.

Last updated 1 day ago

    • Chats and Presence

      Real-time messaging and user presence status

      Operational

    • Conferences

      Audio, video, and screen-sharing meeting rooms

      Operational

    • Kite

      WebRTC communication tool for external visitors

      Operational

    • Website

      Wildix corporate websites (wildix.com, x-bees.com, x-hoppers.com)

      Operational

    • Salesforce Partner Community

      Website to manage business operations (bewildix.com)

      Operational

    • Wildix Portal

      Legacy management platform (my.wildix.com)

      Operational

    • Announcements

      Operational

    • Cloud PBXs

      Cloud based PBXs hosted by Wildix

      Operational

    • Cloud Analytics

      The data aggregation and reporting engine that provides historical statistics on call volumes, and queue performance

      Operational

    • Live view

      Real-time active calls, conferences, chats, services (queues) monitoring

      Operational

    • Revenue Intelligence

      AI-powered intelligence platform that transforms customer conversations into actionable insights

      Operational

    • DNS

      Global routing for Wildix service domains

      Operational

    • Chat AI agents

      AI Chatbots

      Operational

    • Voice AI agents

      AI Voicebots

      Operational

    • CLASSOUND

      Wildix SIP trunk service

      Operational

    • Company Data Storage

      Storage of all company data (call and conference recordings, transcriptions, chat attachments, voicemails, etc.)

      Operational

    • Authorization

      Central authentication layer, Single Sign-On (SSO), and identity management system used to access all Wildix platforms

      Operational

    • Notifications

      Push and Emails notifications

      Operational

    • Wilma

      AI-powered sales companion who enhances and automates real-time interactions across all Wildix platforms

      Operational

    • Wildix Provisioning Service

      Automatic provisioning for hardware devices

      Operational

    • PBX Upgrade Service

      Operational

    • Remote Support

      Secure access infrastructure for remote (HW/VM) PBX troubleshooting

      Operational

    • PBX Certificate Service

      SSL/TLS certificate renewal service for PBXs

      Operational

    • Speech-to-Text

      Speech-to-Text transcription service

      Operational

    • Text-to-Speech

      Text-to-Speech audio generation service

      Operational

    • Zoho Integration Service

      Middleware for Wildix-Zoho CRM synchronization

      Operational

    • Wildix Integrations Hub

      Operational

    • Wizyconf Conferences

      Video conference service

      Operational

    • Group Chats

      Multi-user chats service

      Operational

    • Screen Sharing

      Desktop screen-sharing

      Operational

    • Geolocation

      User geolocation status

      Operational

    • Legacy Kite

      WebRTC communication tool for external visitors. Service will become EOL 2026.12.31

      Operational

    • File Sharing

      Chat file sharing service

      Operational

    • URL Preview

      Chat URL preview service

      Operational

Past incidents

Tickets system partial outage

6 years ago 2020-07-16 14:19 UTC
Fixed
Affected Components: Wildix Portal

Fixed

6 years ago 2020-07-16 14:31 UTC

Tickets system have been restored.

Reported

6 years ago 2020-07-16 14:19 UTC

We’re currently experiencing degraded performance issues with Tickets system. Our team is currently working to restore normal performance levels. We apologise for any inconvenience. Some users may be affected.

Push

6 years ago 2020-07-15 03:56 UTC
Fixed

Fixed

6 years ago 2020-07-15 06:51 UTC

Push is operational.

Investigating

6 years ago 2020-07-15 03:56 UTC

Push has a major outage

Reported

6 years ago 2020-07-15 03:56 UTC

Push has a major outage

CLASSOUND

6 years ago 2020-07-15 03:54 UTC
Fixed
Affected Components: CLASSOUND

Fixed

6 years ago 2020-07-15 03:54 UTC

CLASSOUND has a major outage

CLASSOUND

6 years ago 2020-07-15 03:54 UTC
Fixed
Affected Components: CLASSOUND

Fixed

6 years ago 2020-07-15 03:54 UTC

CLASSOUND has a major outage

CLASSOUND

6 years ago 2020-07-15 03:53 UTC
Fixed
Affected Components: CLASSOUND

Fixed

6 years ago 2020-07-15 03:53 UTC

CLASSOUND has a major outage

CLASSOUND

6 years ago 2020-07-15 03:45 UTC
Fixed
Affected Components: CLASSOUND

Fixed

6 years ago 2020-07-15 03:55 UTC

CLASSOUND is operational

Reported

6 years ago 2020-07-15 03:45 UTC

CLASSOUND has a major outage

Load Balancer

6 years ago 2020-07-15 03:45 UTC
Fixed
Affected Components: Chat AI agents

Fixed

6 years ago 2020-07-15 06:50 UTC

Load Balancer is UP.

Investigating

6 years ago 2020-07-15 03:45 UTC

Load Balancer has a performance issues

Reported

6 years ago 2020-07-15 03:45 UTC

Load Balancer has a performance issues

CLASSOUND

6 years ago 2020-07-15 03:44 UTC
Fixed
Affected Components: CLASSOUND

Fixed

6 years ago 2020-07-15 03:54 UTC

CLASSOUND has a major outage

Reported

6 years ago 2020-07-15 03:44 UTC

CLASSOUND has a major outage

Push

6 years ago 2020-07-15 03:42 UTC
Fixed

Fixed

6 years ago 2020-07-15 03:55 UTC

Push is operational

Investigating

6 years ago 2020-07-15 03:42 UTC

Push has a major outage

Reported

6 years ago 2020-07-15 03:42 UTC

Push has a major outage

CLASSOUND

6 years ago 2020-07-15 03:42 UTC
Fixed
Affected Components: CLASSOUND

Fixed

6 years ago 2020-07-15 03:54 UTC

CLASSOUND has a major outage

Reported

6 years ago 2020-07-15 03:42 UTC

CLASSOUND has a partial outage

CLASSOUND

6 years ago 2020-07-15 03:41 UTC
Fixed
Affected Components: CLASSOUND

Fixed

6 years ago 2020-07-15 03:53 UTC

CLASSOUND has a major outage

Investigating

6 years ago 2020-07-15 03:45 UTC

CLASSOUND has a major outage

Investigating

6 years ago 2020-07-15 03:44 UTC

CLASSOUND has a major outage

Investigating

6 years ago 2020-07-15 03:42 UTC

CLASSOUND has a partial outage

Investigating

6 years ago 2020-07-15 03:41 UTC

CLASSOUND has a performance issues

Reported

6 years ago 2020-07-15 03:41 UTC

CLASSOUND has a performance issues

Wizyconf

6 years ago 2020-07-15 03:38 UTC
Fixed
Affected Components: Wizyconf Conferences

Fixed

6 years ago 2020-07-15 03:58 UTC

Wizyconf is operational

Reported

6 years ago 2020-07-15 03:38 UTC

Wizyconf has a major outage

Videoconference maintenance

6 years ago 2020-07-10 09:23 UTC
Fixed
Affected Components: Wizyconf Conferences

Fixed

6 years ago 2020-07-10 11:57 UTC

Service is operational

Reported

6 years ago 2020-07-10 09:23 UTC

Due to encountered technical difficulties we will run a small maintenance works on Videoconference Servers at 11:00 UTC 2020-07-10. Videoconference participants might be dropped out from conference rooms.

Wizyconf

6 years ago 2020-07-10 04:16 UTC
Fixed
Affected Components: Wizyconf Conferences

Fixed

6 years ago 2020-07-10 04:18 UTC

Wizyconf is operational

Investigating

6 years ago 2020-07-10 04:16 UTC

Wizyconf has a partial outage

Reported

6 years ago 2020-07-10 04:16 UTC

Wizyconf has a partial outage

Certificate Service

6 years ago 2020-07-08 14:59 UTC
Fixed
Affected Components: PBX Certificate Service

Fixed

6 years ago 2020-07-08 15:44 UTC

Certificate Service is operational

Investigating

6 years ago 2020-07-08 15:00 UTC

Certificate Service has a major outage

Reported

6 years ago 2020-07-08 14:59 UTC

Certificate Service has a major outage

Wizyconf

6 years ago 2020-07-08 14:54 UTC
Fixed
Affected Components: Wizyconf Conferences

Fixed

6 years ago 2020-07-08 15:45 UTC

Wizyconf is operational

Investigating

6 years ago 2020-07-08 14:56 UTC

Wizyconf has a partial outage

Reported

6 years ago 2020-07-08 14:54 UTC

Wizyconf has a partial outage

Remote support

6 years ago 2020-07-06 15:06 UTC
Fixed
Affected Components: Wildix Portal

Fixed

6 years ago 2020-07-06 15:22 UTC

Service restored

Reported

6 years ago 2020-07-06 15:06 UTC

Remote support access to PBX from Wildix Portal is temporarily unavailable. We are working on restoring the service.

Portal, licenses adjustments

6 years ago 2020-06-29 18:55 UTC
Fixed
Affected Components: Wildix Portal

Fixed

6 years ago 2020-06-29 19:21 UTC

Resolved.

Reported

6 years ago 2020-06-29 18:55 UTC

We observe increased errors with processing of adjustments of licenses for PBXs. We are investigating.

Scheduled maintenance on Wizyconf on 2020-06-23 at 05:00-05:15 UTC

6 years ago 2020-06-23 05:00 UTC
Fixed
Affected Components: Wizyconf Conferences

Fixed

6 years ago 2020-06-23 05:00 UTC

We will be performing scheduled maintenance on Wizyconf (Videoconference servers) on 2020-06-23 at 05:00-05:15 UTC. During this time Videoconferences might be temporarily unavailable.

Push service

6 years ago 2020-06-12 12:49 UTC
Fixed

Fixed

6 years ago 2020-06-12 13:03 UTC

Service restored

Reported

6 years ago 2020-06-12 12:49 UTC

We are experiencing technical difficulties with Push servers. We are working on restoring the service

Portal

6 years ago 2020-06-05 09:53 UTC
Fixed
Affected Components: Wildix Portal

Fixed

6 years ago 2020-06-05 09:53 UTC

Portal has a partial outage

DNS

6 years ago 2020-05-31 23:01 UTC
Fixed
Affected Components: DNS

Fixed

6 years ago 2020-05-31 23:43 UTC

DNS is operational

Reported

6 years ago 2020-05-31 23:01 UTC

DNS has a performance issues

DNS

6 years ago 2020-05-29 23:16 UTC
Fixed
Affected Components: DNS

Fixed

6 years ago 2020-05-29 23:17 UTC

DNS is operational

Reported

6 years ago 2020-05-29 23:16 UTC

DNS has a performance issues