Wildix

All systems are operational.

Last updated 4 days ago

    • Chats and Presence

      Real-time messaging and user presence status

      Operational

    • Conferences

      Audio, video, and screen-sharing meeting rooms

      Operational

    • Kite

      WebRTC communication tool for external visitors

      Operational

    • Website

      Wildix corporate websites (wildix.com, x-bees.com, x-hoppers.com)

      Operational

    • Salesforce Partner Community

      Website to manage business operations (bewildix.com)

      Operational

    • Wildix Portal

      Legacy management platform (my.wildix.com)

      Operational

    • Announcements

      Operational

    • Cloud PBXs

      Cloud based PBXs hosted by Wildix

      Operational

    • Cloud Analytics

      The data aggregation and reporting engine that provides historical statistics on call volumes, and queue performance

      Operational

    • Live view

      Real-time active calls, conferences, chats, services (queues) monitoring

      Operational

    • Revenue Intelligence

      AI-powered intelligence platform that transforms customer conversations into actionable insights

      Operational

    • DNS

      Global routing for Wildix service domains

      Operational

    • Chat AI agents

      AI Chatbots

      Operational

    • Voice AI agents

      AI Voicebots

      Operational

    • CLASSOUND

      Wildix SIP trunk service

      Operational

    • Company Data Storage

      Storage of all company data (call and conference recordings, transcriptions, chat attachments, voicemails, etc.)

      Operational

    • Authorization

      Central authentication layer, Single Sign-On (SSO), and identity management system used to access all Wildix platforms

      Operational

    • Notifications

      Push and Emails notifications

      Operational

    • Wilma

      AI-powered sales companion who enhances and automates real-time interactions across all Wildix platforms

      Operational

    • Wildix Provisioning Service

      Automatic provisioning for hardware devices

      Operational

    • PBX Upgrade Service

      Operational

    • Remote Support

      Secure access infrastructure for remote (HW/VM) PBX troubleshooting

      Operational

    • PBX Certificate Service

      SSL/TLS certificate renewal service for PBXs

      Operational

    • Speech-to-Text

      Speech-to-Text transcription service

      Operational

    • Text-to-Speech

      Text-to-Speech audio generation service

      Operational

    • Zoho Integration Service

      Middleware for Wildix-Zoho CRM synchronization

      Operational

    • Wildix Integrations Hub

      Operational

    • Wizyconf Conferences

      Video conference service

      Operational

    • Group Chats

      Multi-user chats service

      Operational

    • Screen Sharing

      Desktop screen-sharing

      Operational

    • Geolocation

      User geolocation status

      Operational

    • Legacy Kite

      WebRTC communication tool for external visitors. Service will become EOL 2026.12.31

      Operational

    • File Sharing

      Chat file sharing service

      Operational

    • URL Preview

      Chat URL preview service

      Operational

Past incidents

DNS

6 years ago 2020-05-29 23:16 UTC
Fixed
Affected Components: DNS

Fixed

6 years ago 2020-05-29 23:17 UTC

DNS is operational

Reported

6 years ago 2020-05-29 23:16 UTC

DNS has a performance issues

Scheduled maintenance on Wizyconf on 2020-05-27 at 04:50-05:00 UTC

6 years ago 2020-05-26 15:18 UTC
Fixed
Affected Components: Wizyconf Conferences

Fixed

6 years ago 2020-05-27 05:15 UTC

Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

Reported

6 years ago 2020-05-26 15:18 UTC

We will be performing scheduled maintenance on Wizyconf (Videoconference servers) on 2020-05-27 at 04:50-05:00 UTC. During this time Videoconferences might be temporarily unavailable.

Portal

6 years ago 2020-05-25 02:09 UTC
Fixed
Affected Components: Wildix Portal

Fixed

6 years ago 2020-05-25 02:10 UTC

Portal is operational

Reported

6 years ago 2020-05-25 02:09 UTC

Portal has a major outage

Portal

6 years ago 2020-05-23 03:42 UTC
Fixed
Affected Components: Wildix Portal

Fixed

6 years ago 2020-05-23 03:43 UTC

Portal is operational

Reported

6 years ago 2020-05-23 03:42 UTC

Portal has a major outage

Portal

6 years ago 2020-05-23 02:11 UTC
Fixed
Affected Components: Wildix Portal

Fixed

6 years ago 2020-05-23 02:12 UTC

Portal is operational

Reported

6 years ago 2020-05-23 02:11 UTC

Portal has a major outage

Portal

6 years ago 2020-05-17 13:53 UTC
Fixed
Affected Components: Wildix Portal

Fixed

6 years ago 2020-05-17 13:54 UTC

Portal is operational

Reported

6 years ago 2020-05-17 13:53 UTC

Portal has a major outage

Scheduled maintenance on Wizyconf on 2020-05-17 at 05:00-07:00

6 years ago 2020-05-17 05:00 UTC
Fixed
Affected Components: Wizyconf Conferences

Fixed

6 years ago 2020-05-17 07:07 UTC

Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

Reported

6 years ago 2020-05-17 05:00 UTC

We will be performing scheduled maintenance on Wizyconf (Videoconference servers) on 2020-05-17 at 05:00-07:00 UTC. During this time Videoconferences might be temporarily unavailable.

Portal

6 years ago 2020-05-16 02:08 UTC
Fixed
Affected Components: Wildix Portal

Fixed

6 years ago 2020-05-16 02:09 UTC

Portal is operational

Reported

6 years ago 2020-05-16 02:08 UTC

Portal has a major outage

Push messages for Apple devices

6 years ago 2020-05-14 14:12 UTC
Fixed

Fixed

6 years ago 2020-05-14 19:46 UTC

Service has been restored. In case you are still experiencing any issues, please contact our technical support.

Reported

6 years ago 2020-05-14 14:12 UTC

We start observing high timing for processing push notification

Portal

6 years ago 2020-05-10 02:01 UTC
Fixed
Affected Components: Wildix Portal

Fixed

6 years ago 2020-05-10 02:02 UTC

Portal is operational

Reported

6 years ago 2020-05-10 02:01 UTC

Portal has a major outage

Portal

6 years ago 2020-05-09 07:53 UTC
Fixed
Affected Components: Wildix Portal

Fixed

6 years ago 2020-05-09 07:54 UTC

Portal is operational

Reported

6 years ago 2020-05-09 07:53 UTC

Portal has a major outage

Wizyconf

6 years ago 2020-05-08 13:00 UTC
Fixed
Affected Components: Wizyconf Conferences

Fixed

6 years ago 2020-05-08 13:00 UTC

We experienced some issues with the videoconference service. Now the service is working properly. Our development team investigating the problem.

Portal

6 years ago 2020-05-06 04:05 UTC
Fixed
Affected Components: Wildix Portal

Fixed

6 years ago 2020-05-06 04:11 UTC

Portal is operational

Investigating

6 years ago 2020-05-06 04:10 UTC

Portal has a major outage

Investigating

6 years ago 2020-05-06 04:09 UTC

Portal has a major outage

Reported

6 years ago 2020-05-06 04:05 UTC

Portal has a major outage

Portal maintenance 2020-05-06 04:00 UTC

6 years ago 2020-05-06 01:00 UTC
Fixed
Affected Components: Wildix Portal

Fixed

6 years ago 2020-05-06 04:52 UTC

Maintenance finished successfully.

Reported

6 years ago 2020-05-06 01:00 UTC

Scheduled maintenance on Portal server on 2020-05-06 at 04:00 UTC. Expected completion time: 05:00

Scheduled maintenance on multiple services

6 years ago 2020-05-05 19:00 UTC
Fixed

Fixed

6 years ago 2020-05-05 19:39 UTC

Maintenance finished successfully.

Reported

6 years ago 2020-05-05 19:00 UTC

We will be performing scheduled maintenance on multiple services on 2020-05-05 at 19:00-20:00 UTC. During this time small downtimes are to be expected. These services are: Push, Authorization, Namelookup, Phonebridge, File Sharing, Text-to-Speech, Geolocation, URL Preview.

Portal maintenance 2020-05-05 04:00 UTC

6 years ago 2020-05-05 05:00 UTC
Fixed
Affected Components: Wildix Portal

Fixed

6 years ago 2020-05-05 04:15 UTC

Maintenance finished successfully.

Reported

6 years ago 2020-05-05 05:00 UTC

Scheduled maintenance on Portal server on 2020-05-05 at 04:00 UTC. Expected completion time: 05:00

Scheduled maintenance on Wizyconf server on 2020-05-05 at 05:00 UTC

6 years ago 2020-05-05 05:00 UTC
Fixed
Affected Components: Wizyconf Conferences

Fixed

6 years ago 2020-05-05 05:23 UTC

Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support

Reported

6 years ago 2020-05-05 05:00 UTC

We will be performing scheduled maintenance on Videoconference service on 2020-05-05 at 05:00 UTC. Expected downtime 15 minutes.

Portal service

6 years ago 2020-05-05 02:00 UTC
Complete

Dear Partners,

We will be performing scheduled maintenance with our

service Portal.

Portal

6 years ago 2020-05-04 09:35 UTC
Fixed
Affected Components: Wildix Portal

Fixed

6 years ago 2020-05-04 09:40 UTC

Portal is operational. We are investigating the cause of the outage.

Investigating

6 years ago 2020-05-04 09:35 UTC

Portal has a major outage

Reported

6 years ago 2020-05-04 09:35 UTC

Portal has a major outage

Wizyconf maintenance 2020-05-03 05:00 UTC

6 years ago 2020-05-03 02:00 UTC
Fixed
Affected Components: Wizyconf Conferences

Fixed

6 years ago 2020-05-03 06:11 UTC

Maintenance work has been successfully completed. In case you face any issues with Videoconferences kindly contact Wildix technical support.

Reported

6 years ago 2020-05-03 02:00 UTC

Scheduled maintenance on Videoconference servers on 2020-05-03 at 05:00 UTC. Expected completion time: 06:00

Licenses

6 years ago 2020-05-01 02:59 UTC
Fixed
Affected Components: Wildix Portal

Fixed

6 years ago 2020-05-01 06:20 UTC

We found the script that sends alerts for missing licenses was running on the wrong US timezone, between 8 PM and 11 PM of April the 30th EST we returned wrong license count, not any PBX was compromised by the defect. The problem is corrected. Sorry for caused inconvenience.

Reported

6 years ago 2020-05-01 02:59 UTC

We are receiving reports on licenses disapearing from PBX on WMP (Wildix Portal). We are investigating.

Wizyconf maintenance (11:30 - 11:40 UTC)

6 years ago 2020-04-29 09:20 UTC
Fixed
Affected Components: Wizyconf Conferences

Fixed

6 years ago 2020-04-29 11:37 UTC

Maintenance finished

Reported

6 years ago 2020-04-29 09:20 UTC

Scheduled maintenance on Videoconference servers at 11:30 UTC. Expected completion time: 11:40

Website

6 years ago 2020-04-26 19:09 UTC
Fixed
Affected Components: Website

Fixed

6 years ago 2020-04-26 19:18 UTC

Website is operational

Reported

6 years ago 2020-04-26 19:09 UTC

Website has a major outage

Portal

6 years ago 2020-04-25 05:51 UTC
Fixed
Affected Components: Wildix Portal

Fixed

6 years ago 2020-04-25 06:02 UTC

Portal is operational. We are investigating the cause of the outage.

Investigating

6 years ago 2020-04-25 05:54 UTC

Portal has a major outage

Investigating

6 years ago 2020-04-25 05:54 UTC

Portal has a major outage

Investigating

6 years ago 2020-04-25 05:53 UTC

Portal has a major outage

Investigating

6 years ago 2020-04-25 05:52 UTC

Portal has a major outage

Reported

6 years ago 2020-04-25 05:51 UTC

Portal has a major outage

CLASSOUND, unreachable DIDs

6 years ago 2020-04-21 13:16 UTC
Fixed
Affected Components: CLASSOUND

Fixed

6 years ago 2020-04-21 13:16 UTC

Solved: the issue was due to a routing problem between the telco operator Vodafone and Wind

Wizyconf partial outage

6 years ago 2020-04-21 12:51 UTC
Fixed
Affected Components: Wizyconf Conferences

Fixed

6 years ago 2020-04-21 13:01 UTC

Videoconference service is operational. We are investigating the cause of outage.

Reported

6 years ago 2020-04-21 12:51 UTC

We are investigating the issue with Videoconference service

Push notification service for Apple devices

6 years ago 2020-04-20 13:06 UTC
Fixed

Fixed

6 years ago 2020-04-20 13:24 UTC

This incident is now resolved

Reported

6 years ago 2020-04-20 13:06 UTC

We start observing high timing for processing push notification

Wizyconf: planned maintenance on 2020-04-19

6 years ago 2020-04-19 02:00 UTC
Fixed
Affected Components: Wizyconf Conferences

Fixed

6 years ago 2020-04-19 05:48 UTC

Maintenance finished.

Reported

6 years ago 2020-04-19 02:00 UTC

Planned maintenance on Videoconference service servers on 2020-04-19 05:00 UTC.

Scheduled maintenance on our Group chats servers, start time: 05:00 UTC, 2020-04-15, expected completion time: 05:30 UTC, 2020-04-15

6 years ago 2020-04-15 02:30 UTC
Complete

Scheduled maintenance on our Group chats servers, start time: 05:00 UTC, 2020-04-15, expected completion time: 05:30 UTC, 2020-04-15

Group Chats maintenance

6 years ago 2020-04-14 17:16 UTC
Fixed
Affected Components: Group Chats

Fixed

6 years ago 2020-04-15 05:37 UTC

Planned maintenance is finished.

Reported

6 years ago 2020-04-14 17:16 UTC

Planned maintenance on Group Chats service servers. Start time: 5:00 AM (UTC), 2020-04-15; Expected completion time: 5:30 AM (UTC), 2020-04-15

Scheduled maintenance on our Conference servers, start time: 05:00 UTC, 2020-04-12, expected completion time: 05:05 UTC, 2020-04-12

6 years ago 2020-04-12 09:00 UTC
Complete

Scheduled maintenance on our Conference servers, start time: 05:00 UTC, 2020-04-12, expected completion time: 05:05 UTC, 2020-04-12

Maintenance [Group chats]

6 years ago 2020-04-12 07:00 UTC
Complete

Scheduled maintenance with our group chats. Start time 6:00AM (UTC), 2020-04-12. Expected completion time: 10:00 AM (UTC), 2020-04-12.

Group chats

6 years ago 2020-04-11 05:03 UTC
Fixed
Affected Components: Group Chats

Fixed

6 years ago 2020-04-11 12:10 UTC

We have done investigation and found the root of the issue. Currently service working properly. Sorry for caused inconvenience.

Group chats are operational.

Reported

6 years ago 2020-04-11 05:03 UTC

We are investigating received reports on issues with group chats.

Phonebridge

6 years ago 2020-04-09 10:16 UTC
Fixed
Affected Components: Zoho Integration Service

Fixed

6 years ago 2020-04-09 15:19 UTC

ZOHO integration API v2 is now deprecated

Fixed

6 years ago 2020-04-09 15:14 UTC

Phonebridge (ZOHO) is operational

Reported

6 years ago 2020-04-09 10:16 UTC

Phonebridge has a major outage

Push

6 years ago 2020-04-06 14:48 UTC
Fixed

Fixed

6 years ago 2020-04-06 14:48 UTC

Push has a major outage

Push

6 years ago 2020-04-06 14:42 UTC
Fixed

Fixed

6 years ago 2020-04-06 14:50 UTC

Filxed

Fixed

6 years ago 2020-04-06 14:48 UTC

Push service is operational now.

Reported

6 years ago 2020-04-06 14:42 UTC

Push has a major outage

Ticket Request System

6 years ago 2020-04-06 05:14 UTC
Fixed
Affected Components: Salesforce Partner Community

Fixed

6 years ago 2020-04-06 05:25 UTC

The ticket system is operational.

Reported

6 years ago 2020-04-06 05:14 UTC

We are currently facing a problem related to actions related to managing tickets at Portal.

[Maintenance] Videoconference service

6 years ago 2020-04-05 06:01 UTC
Fixed
Affected Components: Wizyconf Conferences

Fixed

6 years ago 2020-04-05 07:33 UTC

Maintenance finished

Reported

6 years ago 2020-04-05 06:01 UTC

Videoconference service is under planned maintenance

Wizyconf servers

6 years ago 2020-04-05 03:00 UTC
Complete

Dear Partners,

We will be performing scheduled maintenance with our

service Wizyconf.

Start time: 05:00 AM(UTC), 2020-04-05

Expected completion time: 06:00 AM (UTC), 2020-04-05

During this time the service might be temporarily unavailable.

We are constantly working on improving the quality of our services.

Thank you for your understanding.

Text-to-Speech

6 years ago 2020-04-02 12:26 UTC
Fixed
Affected Components: Text-to-Speech

Fixed

6 years ago 2020-04-02 12:26 UTC

Text-to-Speech service is operational

Reported

6 years ago 2020-04-02 12:26 UTC

Text-to-Speech has a major outage

Push

6 years ago 2020-04-02 12:25 UTC
Fixed

Fixed

6 years ago 2020-04-06 14:48 UTC

Push has a major outage

Investigating

6 years ago 2020-04-06 14:44 UTC

Push has a major outage

Investigating

6 years ago 2020-04-06 14:42 UTC

Push has a major outage

Fixed

6 years ago 2020-04-02 12:27 UTC

Push service is operational

Reported

6 years ago 2020-04-02 12:25 UTC

Push has a major outage

DNS

6 years ago 2020-04-01 19:33 UTC
Fixed
Affected Components: DNS

Fixed

6 years ago 2020-04-01 19:36 UTC

DNS is operational

Reported

6 years ago 2020-04-01 19:33 UTC

DNS has a performance issues

Helpdesk

6 years ago 2020-04-01 08:36 UTC
Fixed
Affected Components: Salesforce Partner Community

Fixed

6 years ago 2020-04-01 08:38 UTC

Helpdesk is operational

Reported

6 years ago 2020-04-01 08:36 UTC

Helpdesk has a major outage

WMP support tickets

6 years ago 2020-04-01 07:25 UTC
Fixed
Affected Components: Salesforce Partner Community

Fixed

6 years ago 2020-04-01 08:43 UTC

Support ticket service has been restored

Reported

6 years ago 2020-04-01 07:25 UTC

We are investigating the issues with opening support tickets